The Technology & Business Continuity Manager (TBCM) is responsible for the development, execution, and continuous improvement of the bank’s business continuity program. The TBCM ensures that critical business operations can continue during and after disruptions by maintaining up-to-date BIAs, BRPs, and facilitating contingency exercises.

• Location: Virtual - Illinois, Arizona, or Texas
• Experience: 5+ years of experience in business continuity, operational risk, or related roles within the financial services industry.
• Base Pay Range: $92,000 - $126,000/year
• Certifications (Preferred): CBCP (Certified Business Continuity Professional), MBCI (Member of the Business Continuity Institute), or equivalent.
• Regulatory Focus: Familiarity with regulatory expectations (e.g., FFIEC, Fed guidelines).

Key Responsibilities: Planning, Validation, and Integration

The TBCM acts as the central coordinator for resilience, integrating business process knowledge with technology recovery capabilities.

• Program Management: Develop, maintain, and enhance business continuity plans and procedures. Conduct and update Business Impact Analyses (BIAs) and Business Resumption Plans (BRPs) on a rolling basis.
• Contingency Planning & Exercises: Design, coordinate, and execute contingency exercises in partnership with business units to validate recovery strategies and identify gaps. Facilitate after-action reviews.
• Cross-Functional Collaboration:
  • IS/IT Alignment: Collaborate closely with Information Security and IT teams to ensure continuity plans align with disaster recovery and cyber incident response capabilities.
  • Third-Party Risk (TPRM): Work with TPRM to ensure vendor-related continuity risks are identified, assessed, and reflected in planning.
• Documentation & Training: Partner with first-line business units to document critical processes and dependencies. Develop and deliver training and awareness programs to ensure employees understand their roles.
• Continuous Improvement: Track industry trends, regulatory expectations, and internal metrics to evolve and enhance program maturity and efficiency.

Required Skills & Experience: Banking Operations and Technical Aptitude

Success requires direct experience in the financial sector, formal knowledge of business continuity, and a strong understanding of the underlying technology environment.

• Industry Experience: 5+ years in business continuity within the financial services industry.
• Operational Knowledge: Experience working directly with first-line business units and understanding of banking operations and dependencies.
• Technical Aptitude: Understanding of IT infrastructure, disaster recovery, and data recovery concepts.
• Essential Skills: Strong analytical and problem-solving skills, excellent communication, and project management skills.
• Preferred Tools: Experience with business continuity tools or platforms (e.g., Fusion, Archer).

Radiology Partners, a leading physician-led radiology practice, is seeking an experienced Manager, IT Assets and Procurement. This role is critical for leading and optimizing the full lifecycle management of all hardware and software assets and overseeing national IT purchasing operations for an enterprise supporting 5,000–8,000 employees.

• Location: Remote
• Employment Type: Full-time (Day/1st Shift)
• Salary Range: $115,000 - $135,000 + annual discretionary bonus.
• Focus: ITAM/ITIL strategy, enterprise procurement, software license compliance, and inventory management via ServiceNow.

Key Responsibilities: Lifecycle Optimization and Compliance

The manager will develop and lead the strategy that dictates how the company acquires, tracks, and governs its IT resources, ensuring operational excellence and financial accountability.

• Strategic ITAM & Procurement: Develop and lead enterprise-wide IT asset management and procurement strategies to optimize the full hardware and software lifecycle from acquisition through disposal.
• Purchasing Oversight: Oversee all national IT hardware and software purchasing, standardizing processes to achieve economies of scale, cost savings, and improved vendor performance.
• Inventory & Data Integrity: Maintain accurate, real-time asset and software inventory in ServiceNow, ensuring data accuracy, lifecycle traceability, and compliance with governance standards.
• Compliance & Risk Mitigation: Lead regular audits and compliance reviews to enforce policies, mitigate risks, and ensure adherence to software licensing and regulatory standards.
• Cross-Functional Partnership: Collaborate closely with Finance, Procurement, Security, and Vendor Management to negotiate contracts, monitor supplier performance, and align sourcing decisions with budget and compliance needs.
• Demand Forecasting: Forecast and manage hardware demand by monitoring stock levels and refresh cycles to prevent shortages or overstock.

Required Skills & Experience: ITAM, ITIL, and Scale

Success requires a proven ability to manage IT assets at scale, coupled with strong knowledge of industry frameworks and tools.

• Experience: 5+ years of experience in IT Service Management (ITSM) processes; healthcare experience preferred.
• ITAM at Scale: Proven track record leading enterprise-wide IT hardware asset management initiatives at scale (5,000–8,000 employees).
• Framework Knowledge: Strong knowledge of IT asset lifecycle management and ITIL practices (e.g., incident, change, configuration, and asset management).
• Platform Proficiency: Hands-on experience with ITAM/ITSM platforms (e.g., ServiceNow), Kandji, or WorkspaceOne.
• Certifications (Required/Preferred): Certifications such as CAMP, CSCP, ITIL v4 Foundation (or higher), Lean Six Sigma, or CompTIA Project+ are required or strongly desired.
• Soft Skills: Strong collaboration, communication, and financial acumen for managing vendors and optimizing costs.

Sumitomo Pharma America, Inc. (SMPA) is seeking a highly skilled and collaborative Senior Manager, Web Development (titled IT Web Services). This leader will be responsible for the design, development, and support of all the company's external web properties (Marketing, Corporate Communications, Medical Affairs) built on the AWS platform.

• Location: US-Remote
• Experience: 8+ years in front-end web development; 3+ years in technical leadership/management.
• Base Salary Range: $140,900 to $176,100
• Focus: Leading a development team, Vue.js/Nuxt development, AWS deployment, ensuring WCAG accessibility, and adhering to pharmaceutical digital compliance.

Key Responsibilities: Technical Leadership and Compliance

The manager must blend technical excellence in modern frameworks with the strict regulatory requirements of the pharmaceutical industry.

• Team Leadership: Lead the Web Services team in building and maintaining public-facing websites. Mentor front-end developers and establish coding standards and development best practices.
• Technology Stack: Oversee development on the AWS platform using Vue.js and Nuxt frameworks.
• Full Lifecycle Oversight: Oversee the full web development lifecycle: architecture, development, testing, deployment (CI/CD), and ongoing optimization.
• Compliance & Standards: Ensure web solutions adhere to industry best practices for:
  • Security and performance.
  • Accessibility (WCAG) standards.
  • SEO.
  • Corporate branding and regulatory guidance relevant to pharmaceutical digital content.
• Stakeholder & Vendor Management: Partner with business stakeholders (Marketing, Medical Affairs) to gather requirements. Manage vendor and agency relationships for design, content, and quality assurance.
• Agile & CI/CD: Champion agile delivery practices and modern CI/CD pipelines for efficiency and quality.

Required Technical Skills: Front-End, Cloud, and Pharma Experience

Success requires extensive, hands-on experience across the entire development and cloud hosting stack, coupled with industry-specific knowledge.

• Web Frameworks: 8+ years of experience, including expertise in Vue.js, Nuxt, Node.js, JavaScript, HTML5, CSS3, Tailwind CSS, GitHub, and MySQL. (ColdFusion is also listed).
• Cloud Deployment: Hands-on experience deploying and managing web applications on AWS (e.g., CloudFront, S3, Lambda, API Gateway).
• Analytics: Experience integrating web platforms with analytics tools (Google Analytics, Google Tag Manager, Google Search Console) and tag management systems.
• Standards: Strong understanding of responsive design, accessibility standards (WCAG), and SEO principles.
• Industry Experience: Experience within the pharmaceutical, biotech, or healthcare industries.
• Pharma Workflow: Familiarity with digital content approval workflows (e.g., Veeva PromoMats or equivalent).

Iterable, a leading AI-powered customer engagement platform, is seeking a Manager, Business Systems to join its RevOps team. This manager will be responsible for the operational support, administration, and scaling of the company’s worldwide Go-to-Market (GTM) systems, with a central focus on Salesforce and its ecosystem of integrated applications.

• Location: Remote - US
• US Base Salary Range: $108,000 – $177,000
• Focus: Salesforce architecture, GTM strategy execution, tool integration (Outreach, Gong, LeanData, Chili Piper), and end-user support.

Key Responsibilities: System Scaling and Architecture

The role requires both hands-on administrative work and strategic architectural design to ensure the GTM systems are scalable and efficient.

• Application Management: Manage integrated applications and third-party suppliers, including Salesforce, LeanData, Outreach, Gong, and Chili Piper, supporting Sales, Marketing, Solutions, Partnerships, and Customer Success.
• Salesforce Development & Architecture:
  • Translate user stories into workable requirements, technical specifications, and Salesforce elements.
  • Architect administrative solutions that reduce overall maintenance and ensure solutions are scalable and align with best practices.
  • Build and maintain the overall architecture of GTM technologies, including managing efficiency and consolidation.
• Support & Maintenance: Support end-users of the Salesforce platform and integrated tools. Monitor ** system health and performance**, proactively identifying improvements.
• Data Management: Own, create, and maintain internal and external documentation. Maintain and improve data cleanliness.
• Project Management: Apply strong project management skills and cross-functional communication abilities to drive system updates and strategic initiatives.

Required Skills & Expertise: Deep Salesforce and RevOps

Candidates must demonstrate deep proficiency in Salesforce security, configuration, and integration within a RevOps context.

• GTM Strategy: Experience building and executing a GTM tools strategy.
• Salesforce Experience: Experience using the following in Salesforce:
  • APEX, flow, process builder
  • Custom fields and objects, workflows, validation rules, page layouts, record types
  • Bulk data load utilities (e.g., Data Loader)
• Security Knowledge: Deep understanding of Salesforce security, including how OWDs (Organization-Wide Defaults), sharing rules, profiles, roles, and permission sets impact visibility and editing.
• Integration: Understanding of how to manage, troubleshoot, and integrate tools into Salesforce (e.g., Outreach, Chili Piper).
• Project Management: Strong project management skills and ability to communicate cross-functionally.

Bonus Points (Preferred):

• Experience administering Salesforce for a 550+ person instance in a hyper-growth SaaS company.
• Knowledge of administering Outreach or Chili Piper.
• Certifications (Salesforce Certified Administrator/Senior Certified Administrator).
• Familiarity with Salesforce CPQ and Apex.

RTI International, an independent scientific research institute, is seeking an Information Technology Project Management Specialist to support its Corporate Platforms and Operations department. This role assists the lead project manager in planning, tracking, and executing strategic initiatives involving enterprise platforms like Oracle Fusion Cloud (ERP/HCM/EPM), Salesforce, and ServiceNow.

• Location: Any RTI Office, North Carolina
• Experience: 1–2 years of experience supporting enterprise corporate platforms or IT/business transformation projects.
• Pay Range (Equal Pay Act Minimum/Range): $72,000 – $87,000
• Certification: PMI PMP certification preferred; a desire to obtain it in the future is required.

What You'll Do: Hands-on Project Support and Documentation

This role provides direct support for project delivery, governance, and continuous process improvement across key enterprise initiatives.

• Project Delivery Support: Assist in planning, tracking, and executing projects. Develop and maintain project plans, dashboards, and milestone tracking.
• Documentation & Governance: Prepare and review project documentation (charters, SOWs, change requests, RAID logs). Maintain documentation repositories within tools like Smartsheet, SharePoint, Jira, Confluence, and ServiceNow.
• Coordination & Risk Management: Coordinate meetings, record decisions, manage action logs, and follow up with stakeholders. Identify project issues, risks, and dependencies, and document mitigation actions.
• Testing & Validation: Support testing coordination, validation tracking, mock cycles, and post-implementation review activities.
• Stakeholder & Vendor Liaison: Foster clear communication between technical teams, functional business stakeholders, IT partners, and vendors. Collaborate with procurement on RFPs, contract execution, and vendor onboarding.
• Continuous Improvement: Contribute to the refinement of project management processes and tools, leveraging Smartsheet automation to improve visibility and reporting.

Required Skills & Experience: Tools and Frameworks

Success requires familiarity with project management methodologies and proficiency with standard enterprise collaboration and tracking tools.

• Experience (1–2 years): Supporting enterprise platforms projects is key.
• Platform Familiarity (Preferred): Experience with Oracle Cloud ERP/HCM/EPM, ServiceNow, Smartsheet, Jira, Confluence, or MS Project.
• PM Knowledge: Working knowledge of project management frameworks (Waterfall, Agile, Hybrid) and familiarity with PMBOK principles.
• Technical Proficiency: Proficiency with Microsoft Office (Excel, PowerPoint, Word, Outlook) and collaboration tools.
• Soft Skills: Excellent communication, documentation skills, strong attention to detail, and the ability to manage multiple priorities.

The Senior Director, IT Program Management at Sarah Cannon Research Institute (SCRI) is a strategic leader tasked with building, scaling, and optimizing the Portfolio & Project Management Office (PMO). This leader drives the governance, investment prioritization, and execution of complex digital transformation initiatives, including enterprise platform migrations and clinical technology programs in the oncology space.

• Location: Fully Remote (Work at Home - Tennessee, USA, or WTNA)
• Experience: 15+ years in project/program leadership; 6+ years of direct leadership/people management.
• Focus: PMO development, governance, enterprise platform migration, clinical technology delivery, and using advanced analytics for portfolio optimization.
• Industry Preference: Healthcare, clinical research, life sciences, or regulated environments.

Key Responsibilities: Strategy, Governance, and Delivery Excellence

The Senior Director operates at the strategic level, ensuring technology investments yield maximum value and align with SCRI's mission.

• Portfolio Strategy & Governance: Develop and execute multi-year portfolio strategies for clinical research platforms. Lead investment prioritization and governance processes (Project SteerCos, MBRs) to ensure alignment with SCRI's mission.
• Program Execution: Oversee the execution of complex, multi-phase programs (e.g., legacy clinical trial platform migration).
• PMO Development: Define and implement project management standards, delivery frameworks, risk management, and lifecycle management. Build a culture of accountability, consistency, and resiliency.
• Performance Monitoring & Analytics: Define and track KPIs, success metrics, and ROI for digital investments. Deliver executive-level reporting on portfolio health and financial impact. Apply advanced analytics and data modeling to inform strategic decisions.
• Team Leadership: Build and lead a high-performing project management team, coaching, mentoring, and developing team members for excellence.

Required Qualifications: Enterprise PMO & Regulated Environments

Success requires extensive experience managing complex portfolios and platform migrations within highly regulated sectors.

• Senior Leadership: 15+ years in project/program leadership and 6+ years of direct leadership in matrixed environments.
• PMO Expertise: Proven success in PMO development, governance implementation, and enterprise-scale platform migrations.
• Analytical & Financial Skills: Strong background in advanced analytics, financial modeling (ROI analysis), and defining/tracking KPIs and performance metrics.
• Tools: Experience with portfolio management tools, digital analytics platforms, and agile delivery frameworks, specifically mentioning Jira, Smartsheet, and Planview.
• Influence: Exceptional communication and interpersonal skills, with proven ability to influence executive stakeholders and drive alignment.

The Manager, Operations and IT Services will lead the strategic planning, organization, and execution of all IT and AI operations for MCI USA. This manager ensures the delivery of robust, secure, and innovative technology solutions while overseeing core maintenance and driving the adoption of emerging technologies.

• Location: Remote (#LI-Remote) with occasional travel to U.S. offices.
• Experience: Minimum 4–6 years of related IT or Operations/Telecommunication systems experience; 2–4 years of progressive supervisory experience preferred.
• Focus: Strategic IT/AI planning, budget management, risk mitigation, security collaboration with the Global IT Team, and leading a forward-thinking team.

Key Responsibilities: Leadership, Budget, and Innovation

The manager acts as a strategic partner to US leadership and the key technical liaison to both clients and the Global IT Team.

• Strategic Planning & Budget: Collaborate with the CFO and US leadership to develop and manage the IT and AI operations budget, ensuring cost-effective technology investments.
• Innovation & Solutions: Recommend and implement effective technical and AI-driven solutions, demonstrating an eagerness and aptitude for learning and implementing emerging AI solutions.
• Security & Risk: Identify, assess, and mitigate IT and AI-related risks. Partner with the Global IT Team to design and implement security policies, data protection strategies, and disaster recovery plans.
• Team & Project Management: Lead, mentor, and support the IT team in prioritizing and executing projects. Manage multiple concurrent projects and motivate professional staff to achieve results.
• Liaison & Client Facing: Serve as a liaison between users, operations, US management, and Global IT staff. Represent the IT function in client review meetings as needed.

Required Skills & Technical Competencies

Success requires a blend of management experience, strong communication skills to convey technical concepts, and proficiency in core enterprise tools.

• Management & Leadership: Proven ability to lead and inspire a high-performing team and manage concurrent projects. 2–4 years of supervisory experience is preferred.
• Communication: Strong communication skills to lead AI and operational projects, translating concepts and solutions to both technical and non-technical audiences.
• AI Curiosity: Eagerness and aptitude for learning and implementing emerging AI solutions, and a focus on continuous improvement.
• Core Technical Skills:
  • Experience in Windows & Mac operating systems.
  • Office 365 & EntraID (Azure Active Directory) administration.
  • SharePoint administration.

Prime Therapeutics (a PBM) is seeking an IT Manager - Cybersecurity Engineering & Operations to ensure the safety and security of its technology systems. This leader will manage an existing team of security engineers, design and implement security solutions, and oversee the day-to-day functionality of the company’s enterprise security controls.

• Location: Remote
• Experience: 6 years of IT experience; 2 years of direct people management experience.
• Certifications Preferred: CISSP, CISM, or equivalent.
• Focus: Leading security initiatives, managing security operations tools (SIEM, EDR/XDR), Vulnerability Management, and Cloud Security (AWS/Microsoft 365).

Key Responsibilities: Leadership, Controls, and Strategy

The manager is responsible for both the technical state of the security infrastructure and the development of the cybersecurity team.

• Team Leadership: Lead an existing team of security engineers, managing workload, staffing requirements, project assignments, and providing coaching and professional development.
• Security Architecture & Implementation: Design, architect, and implement solutions to strengthen the corporate security posture. Develop technology strategies for long-term growth and sustainability.
• Security Operations Management: Direct oversight and management of core security technologies, including:
  • SIEM (Security Information and Event Management)
  • EDR/XDR (Endpoint/Extended Detection and Response)
  • Data Protection, Cloud, and other IT security controls.
• Vulnerability Management (VM): Oversee all phases of VM, including scanning, reporting, and remediation tracking.
• Cloud Security: Manage the company's cloud security controls across AWS and Microsoft 365 to ensure secure access and data protection.
• Vendor Management: Collaborate with vendors providing security services to ensure alignment with business needs and regulatory requirements.
• Reporting: Establish and track KPIs, and provide senior management with reports on the state of enterprise security.

Required Qualifications: Technical Operations & Leadership

Success requires hands-on technical experience in operations, particularly with modern detection and response platforms, combined with proven leadership ability.

• Experience: 6 years in IT, with 2 years in direct people management.
• Cybersecurity Operations Experience: Experience in cybersecurity operations and incident response, including utilizing platforms like SIEM, Cloud Security, IDS/IPS, EDR, WAF, Vulnerability Management, and Threat Intelligence applications.
• Leadership Skills: Excellent leadership, interpersonal, problem-solving, and communication skills (ability to present complex material in plain language).
• Environment: Ability to multitask, manage projects, and work effectively in a fast-paced, changing environment.

Preferred Qualifications

• Industry: PBM / healthcare / regulated market company experience.
• Leadership: Experience interfacing with executive-level leadership and leading teams in a fully remote environment.
• Certification: Information security certification (CISSP, CISM) is strongly preferred.

Utz Quality Foods is seeking an IT Business Solutions Manager with a Supply Chain focus to join their IT team. This position acts as the primary liaison between IT and business partners, utilizing deep functional and technical knowledge to identify problems, document requirements, and ensure the continuous improvement and effective usage of automated business systems.

• Location: Hanover, Pennsylvania, United States (Remote optional)
• Experience: 10+ years of related experience required.
• Focus: Supply Chain business analysis, ERP implementation (Microsoft Dynamics AX/D365), cross-functional project leadership, and managing Business Analysts.
• Industry: Consumer Packaged Goods (CPG) / Manufacturing experience is a plus.

Key Responsibilities: Liaison, Analysis, and Project Leadership

The manager is responsible for the entire project lifecycle, from initial requirement gathering and analysis to system implementation and post-implementation support.

• Business Analysis & Requirements: Analyzes, documents, evaluates, and tests current business systems to create detailed Business Requirements Documents (BRDs). Consults with business management to document needs, objectives, operational procedures, and data requirements.
• ERP Expertise & Best Practices: Guides the business in implementing best practices in their business processes and effective usage of tools, with a strong focus on Microsoft Dynamics AX/D365 Finance & Operations.
• Project & People Leadership: Possesses the skills required to lead cross-functional/departmental projects. May supervise 2–5 Business Analysts.
• Technical Coordination: Consults and coordinates with systems analysts, programmers, and vendors to develop and modify automated business systems.
• Testing & Documentation: Develops, coordinates, tests, and implements plans for business and functional processes during system development and QA. Creates or assists others in writing user documentation, instructions, and procedures.

Required Skills & Experience: Supply Chain and Microsoft Dynamics

Success requires a blend of extensive IT experience, deep functional knowledge in Supply Chain, and familiarity with a Tier 1 ERP system.

• Experience: 10+ years of related experience (Bachelor's degree or equivalent required).
• ERP Functional Skills: Experience implementing and supporting a Tier 1 ERP system, with Microsoft Dynamics AX 2009/2012 and/or D365 Finance & Operations preferred.
• Supply Chain Functional Knowledge: Expertise in:
  • Manufacturing
  • Distribution
  • Inventory Management
  • Procurement
  • Demand/Supply Planning
  • Logistics
  • EDI (Electronic Data Interchange)
• Modeling & Analysis: Proficient in Process Modelling tools (e.g., Visio) and conducting business requirements sessions. Strong analytical skills to translate business needs into technical solutions.

The Technology & Business Continuity Manager (TBCM) is responsible for the development, execution, and continuous improvement of the bank’s business continuity program across all operations. The role ensures that critical business functions can continue during and after disruptions by focusing on planning, testing, and regulatory alignment.

• Location: Virtual (Virtual-Illinois, Virtual-Arizona, Virtual-Texas)
• Experience: 5+ years in business continuity, operational risk, or related roles within the financial services industry.
• Base Pay Range: $92,000 – $126,000/year
• Certifications Preferred: CBCP, MBCI, or equivalent.

Key Responsibilities: Planning, Validation, and Alignment

The TBCM is the central figure coordinating continuity efforts across the business, technology, and risk domains.

• Program Management: Develop, maintain, and enhance business continuity plans and procedures. Conduct and update Business Impact Analyses (BIAs) and Business Resumption Plans (BRPs) on a rolling basis.
• Contingency Validation: Design, coordinate, and execute contingency exercises in partnership with business units to validate recovery strategies and identify gaps. Facilitate after-action reviews.
• Cross-Functional Collaboration:
  • IS/IT Alignment: Collaborate closely with Information Security (IS) and IT to ensure business continuity plans align with their respective disaster recovery and cyber incident response capabilities.
  • TPRM Integration: Work with Third-Party Risk Management (TPRM) to ensure vendor continuity risks are identified, assessed, and integrated into internal plans.
  • First-Line Engagement: Partner with business units to document critical processes and dependencies.
• Continuous Improvement: Track industry trends and regulatory expectations (e.g., FFIEC, Fed guidelines) to evolve the continuity program and enhance its maturity.

Required Education & Skills: Banking Risk and Technical Aptitude

The ideal candidate combines strong risk management experience in banking with a technical understanding of infrastructure and data recovery.

• Industry Experience: 5+ years in business continuity/operational risk within the financial services industry.
• Regulatory Knowledge: Familiarity with regulatory expectations (FFIEC, Fed guidelines) for business continuity and third-party risk.
• Planning Tools: Strong analytical skills and experience in developing actionable BIAs and BRPs.
• Technical Aptitude: Understanding of IT infrastructure, disaster recovery, and data recovery concepts.
• Soft Skills: Excellent written/verbal communication, project management skills, and a proactive mindset.

Wesco (a FORTUNE 500® company) is seeking a Senior Manager - IT to oversee the coordination of staff and resources engaged in all facets of IT, including business systems, computer operations, programming, and network infrastructure. The role requires strategic thinking to solve complex problems, particularly concerning API Microservices Event Data Architecture.

• Location: Pittsburgh, PA, United States (Remote)
• Job Category: Information Technology
• Experience: 7+ years required (10 years preferred) of experience managing interfaces, data processing, and system analysis/design.
• Salary Range: $119,929 - $209,876 Annually
• Focus: IT staff coordination, strategic planning input, complex problem resolution in data architecture, and oversight of digital products and operations.

Key Responsibilities: Leadership, Architecture, and Strategy

This manager will lead technical teams, define solutions for complex architectural problems, and contribute directly to the department's strategy.

• Strategic Problem Solving: Provides solutions to a wide range of difficult and complex problems requiring extensive investigation and analysis, particularly around API Microservices Event Data Architecture. Requires looking beyond existing methodologies to define and resolve issues.
• Staff & Project Management: Assigns personnel and schedules workflow to facilitate API/Microservices projects. Confers with programming personnel and oversees testing of new and revised programs and procedures.
• IT Operations Oversight: Analyzes performance indicators (e.g., transactions per second, response time) to ensure systems are operating efficiently. Prepares or reviews reports of production, operating, and down time.
• Architecture & Security: Directs the evaluation, development, and maintenance of data systems. Develops computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• Policy & Influence: Provides ** input into departmental strategy** for Digital products and Operations. Requires the ability to influence others outside of their own level regarding policies and procedures.

Required Qualifications: Leadership, System Analysis, and Project Expertise

The ideal candidate combines extensive technical experience in data processing with proven leadership and project management capabilities.

• Experience: 7 years required (10 years preferred) of experience managing interfaces (batch, real-time), Data processing, system analysis design, and operations.
• Supervisory Experience (Preferred): 3 years of supervising the work of subordinate employees is preferred.
• Technical Foundation: Experience in Programming and systems analysis.
• Analytical Skills: Solid analytical skills—able to solve problems & interpret instructions in any form.
• Management Skills: Project management expertise in planning and completing large and small projects.
• Leadership: Strong verbal, written, analytical, and interpersonal skills. Leadership ability as a creative, competent team builder.

Wiz, a leader in cloud security, is seeking a Solutions Support Engineer to provide outstanding technical support for their cloud security platform. This role involves deep technical troubleshooting, debugging, and system administration, with a focus on scaling the support offering through automation and code.

• Location: Remote (Contiguous United States)
• Work Hours: Must be comfortable working 9 AM - 6 PM EST.
• Base Salary Range: $108,000 – $148,500 USD
• Focus: Cloud security product support, Kubernetes, debugging, and automation/scripting for a global customer base.

Key Responsibilities: Troubleshooting, Ownership, and Automation

The engineer is responsible for owning complex issues, driving them to resolution, and contributing to the scalability of the support function.

• Technical Support Ownership: Responsible for the technical customer support experience within the Wiz product. Own, troubleshoot, and solve technical issues using best practices and transparency.
• Incident Management: Identify cases requiring escalation (technical or strategic). Create, maintain, and coordinate incident management requests to the product or engineering teams.
• Scaling and Automation: Design and implement solutions that scale the support offering through automation and scripting.
• On-Call Rotation: Participate in the on-call rotation for after-hours, holiday, and weekend support coverage.

Required Skills & Experience: Cloud, Kubernetes, and Code

Success requires a strong background in customer-facing technical roles, deep familiarity with major cloud platforms, and hands-on container orchestration experience.

• Experience: 5+ years of hands-on technical experience in customer support, technical support, or system administration.
• Cloud Expertise: 2+ years experience with Cloud technologies (Azure, AWS, GCP).
• Kubernetes: 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Coding/Debugging: Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
• Operating System: Proficiency with command-line tools and Linux operating system environments.
• Legal Requirement: Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.

Nice to Have:

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of web and networking fundamentals (HTTP, DNS, TCP/IP, Routing, Load Balancing).

Bluebeam, a company that provides smart software solutions for the construction industry, is hiring a Tier 2 Technical Support Specialist. This mid-level position requires the ability to resolve complex technical challenges related to the installation, configuration, and use of Bluebeam products via phone, chat, and email, with minimal supervision.

• Location: US (West Coast)
• Salary Range: $56,900 - $68,100 + annual bonus percentage
• Focus: Mid-level software support, incident ownership, bug documentation, and serving the AEC industry.

About the Role: Incident Ownership and Problem Replication

The specialist is expected to own the technical incident lifecycle, acting as the bridge between the customer and the engineering team.

• Tier 2 Support: Act as a mid-level Tier 2 support specialist, responding to customer inquiries via phone, chat, and email with minimal supervision.
• Incident Ownership: Take full ownership of technical incidents, from initial contact through resolution.
• Bug Identification: Replicate issues in test environments, identify software bugs, and document them in the bug tracking system (qualify and gather detailed technical information to support escalation).
• Documentation & Improvement: Develop and maintain internal and customer-facing support documentation for recurring issues and technical workflows.
• CRM Management: Accurately record all customer interactions and case details in the CRM system.
• Professional Conduct: Exhibit professional maturity by demonstrating initiative, reliability, and consistent execution.

Required & Preferred Qualifications: Windows and Troubleshooting

The ideal candidate possesses strong troubleshooting skills in a Windows environment, with desirable exposure to the AEC technology stack.

Required:

• Experience: Minimum of 2 years in a technical support or equivalent role, with proven ability to resolve complex issues.
• Troubleshooting: Strong analytical and troubleshooting skills to identify key details, ask the right questions, and drive issue resolution.
• OS Proficiency: Proficient in Microsoft Windows operating systems, including installing and uninstalling software and drivers.
• Communication: Excellent verbal and written communication skills to clearly convey technical information to various audiences.

Nice to Have (AEC Focus):

• Industry Experience: Familiarity with architectural or structural design programs such as AutoCAD, Revit, Navisworks, or SolidWorks.
• Industry Domain: Experience in the AEC (Architectural, Engineering, and Construction) industry.
• Certifications: A+ or Microsoft IT Certification (e.g., MTA).
• Environment Exposure: Exposure to virtual environments such as Citrix, VMware, or Hyper-V.

Recharge, the premier subscription platform for innovative brands on Shopify, is seeking an Associate Technical Support Engineer. This role is crucial for delivering a world-class support experience by resolving technical questions and issues for online merchants primarily via live chat, email, and occasional phone calls.

• Location: Remote
• Shift: 8 am-5 pm EST (with 1 hour unpaid lunch)
• Hiring Range (US): $60,000 USD - $67,000 USD
• Focus: Live chat support, technical troubleshooting, documentation, and product expertise for a growing SaaS subscription platform.

What You'll Do: Technical Troubleshooting and Merchant Success

The engineer will act as a "Recharge expert," quickly resolving issues using technical skills while contributing to the company's knowledge base and goals.

• Frontline Support: Use a "live chat first" approach to quickly answer questions, triage issues, and gather context. Move to email for deeper investigations, with occasional outbound phone calls.
• Technical Problem Solving: Use your technical expertise to resolve questions and issues for online merchants. Identify patterns, troubleshoot, and escalate bugs to engineering.
• Documentation & Knowledge: Contribute to the ongoing development of documentation and best practices. Stay up to date with new releases to serve as a Recharge product expert.
• Collaboration: Work within a swarm support model to resolve issues efficiently. Live by and champion core company values.
• Tools: Use Splunk, SQL, Looker, and other tools for investigation and analysis.

Required Skills and Experience: SaaS Support and Web Fundamentals

The ideal candidate blends strong customer service and communication skills with foundational technical knowledge.

• Experience: 2+ years of experience in technical customer support at a SaaS company, or similar.
• Support Tools Proficiency: Proficiency with a ticketing technology platform (i.e., HelpScout, Zendesk preferred).
• Web Fundamentals: Basic knowledge of HTML, CSS, JavaScript (knowledge of other programming languages a plus).
• Disposition: Resourcefulness, a passion for problem-solving, and a sense of urgency to prioritize issues based on severity.
• Communication: Strong and responsive communicator with excellent customer service and English fluency (written and spoken).
• Data Tools: Ability to use Splunk, SQL, and Looker.

NEOGOV, a fast-growing SaaS leader in the Public Sector, is seeking an experienced Application Support Engineer. This role requires a hybrid skill set across QA leadership, automation testing, and production support. The successful candidate will drive automation initiatives to ensure application stability and expedite issue resolution within core platform products (Identity, ESB, Audit).

• Location: Remote (Canada)
• Job Type: Full-Time, Permanent
• Experience: 5+ years in QA/Testing with emphasis on automation.
• Focus: Leading automation framework implementation, production troubleshooting, and testing platform components like Identity Login and Enterprise Service Bus (ESB).

Key Responsibilities: Leadership, Automation, and Support

This position involves leading a team while maintaining a highly technical, hands-on role in system quality and performance.

• Automation & Framework Leadership: Lead the implementation of automation test frameworks to streamline issue identification. Create and oversee plans for automated and manual regression testing.
• Application Support: Provide comprehensive support for platform products, acting as a central communication point between business, technology, and engineering teams to coordinate issue resolution.
• Performance & Quality: Design, build, and maintain test frameworks for performance testing (using tools like JMeter). Advise management on overall project quality and application health.
• Technical Focus: Focus on platform products involving identity login (IDP, SSO), ESB (Enterprise Service Bus), and audit functionalities, ensuring thorough end-to-end testing.
• Mentoring & Process: Manage QA team resource allocations, mentor junior software quality engineers, and promote efficient application support through automation and best practices.

Required Technical Skills: Automation and Platform Proficiency

The ideal candidate must be deeply proficient in automation tools and possess a strong understanding of modern platform architecture.

• Automation & Scripting: 5+ years of experience in QA/testing. Proficiency in Python for scripting and automation.
• Testing Tools: Hands-on experience with API testing, Robot Framework, Postman, and JMeter.
• Platform Expertise: Strong understanding of platform engineering environments. Experience testing IDP systems, SSO logins, and message bus systems (ESB).
• Troubleshooting: Working knowledge of SQL and Elasticsearch for validation and troubleshooting. Experience with production monitoring and debugging using observability tools.
• Leadership: Proven experience in leading QA teams or initiatives.
• Modern Concepts: Exposure to AI testing and prompt engineering concepts.