​Dynatron Software is seeking a senior Cybersecurity Engineer to design, implement, and maintain security measures for its information systems and networks, particularly focusing on securing the company’s SaaS platform and cloud environments. This role requires extensive experience in incident response, threat intelligence, and digital forensics.

• ​Location: Remote.
• ​Compensation: Base Salary of $110,000 plus a Variable Bonus of 5% of base salary. Participation in Equity Incentive Plan is included.
• ​Experience: Minimum 5 to 10 years’ experience in cybersecurity engineer roles.
• ​Travel: Less than 10%.
• ​Focus: Leading security architecture and deployment, incident response, DevSecOps integration (securing the CI/CD pipeline), and ensuring compliance with NIST and SOC2.

​What You'll Do: Design, Implementation, and Incident Response

​The engineer acts as the subject matter expert and architect for organizational security posture.

• ​Architecture & Deployment: Collaborate with stakeholders to design secure system and infrastructure architecture. Evaluate, configure, and lead deployment of cybersecurity solutions, providing SME guidance for all technologies impacting security.
• ​DevSecOps & Application Security: Collaborate with DevOps and development teams to embed security into the software lifecycle (DevSecOps) and the CI/CD pipeline, focusing on securing SaaS applications and cloud platforms.
• ​Incident Leadership: Lead incident response and event investigation by troubleshooting complex security and infrastructure issues, providing technical expertise to resolve vulnerabilities and prevent future incidents.
• ​Governance: Develop, implement, and update security protocols and ensure secure management aligned with frameworks such as NIST and SOC2.

​Required Experience and Knowledge

• ​Experience: Minimum 5 to 10 years’ experience in cybersecurity engineer roles.
• ​Incident & Forensics: Proven experience in incident response, threat intelligence, and digital forensics.
• ​Technical Depth: Strong knowledge of network protocols, firewalls, and endpoint security configurations.
• ​Cloud & Application Security: Extensive experience with cloud security and application security.
• ​Compliance: Experience with security frameworks such as NIST and SOC2.

​Lumen is seeking a Principal Security Engineer to join its Black Lotus Labs Research & Analysis team. This highly specialized role leverages petabyte-scale data and global internet visibility to perform cutting-edge threat research, focusing on tracking nation-state and cybercriminal threat actors (APTs). The role involves serving as a Subject Matter Expert (SME), leading projects, and driving thought leadership.

• ​Location: Remote, United States of America.
• ​Compensation: Salary ranges from $149,084 to $218,657 based on location and experience.
• ​Required Experience: 5+ years of experience in the Intelligence Community (IC), Department of Defense (DoD), or similar tracking and defending against nation-state threat activity.
• ​Security Clearance: Active TS/SCI clearance with poly is required.
• ​Focus: Advanced Persistent Threat (APT) tracking, technical security research, automating detection (Python), threat hunting methodology leadership, and executive communication.

​The Main Responsibilities: Leadership, Research, and Automation

​The Principal Engineer sets the strategic direction for threat intelligence generation and distribution.

• ​Threat Research Leadership: Serve as a Threat Research Subject Matter Expert (SME), setting priorities for threat analysis, identifying knowledge gaps, and mentoring team members.
• ​Advanced Tracking: Use industry-leading technical knowledge to define, develop, and implement techniques to lead the team in tracking sophisticated adversaries.
• ​Data Fusion & Automation: Conduct research across technical datasets, fusing Black Lotus Labs telemetry with third-party data to automate detection of the latest attacker tools, techniques, and procedures (TTPs). Build prototype threat hunting solutions and large data analysis tools with Python or equivalent languages.
• ​Strategic Insights: Provide expert analysis and strategic insights on emerging threats and vulnerabilities, translating complex technical information into actionable intelligence for executive leadership.
• ​Thought Leadership: Spearhead thought leadership initiatives by leading Black Lotus Lab’s voice at security conferences and internal executive briefings.

​Required Qualifications

• ​Threat Hunting Proven Track Record: Proven experience in threat hunting and in-depth technical security research, successfully identifying, tracking, and disrupting nation-state and cybercriminal actors.
• ​Experience: 5+ years of experience in the IC, DoD, or similar environment tracking nation-state activity.
• ​Clearance: Active TS/SCI clearance with poly (Mandatory).
• ​Technical Proficiency: Deep understanding of advanced threat hunting methodologies, attacker TTPs, and experience building prototype hunting solutions with Python.
• ​Communication: Exceptional communication and presentation skills to convey complex information to technical and non-technical audiences (executives, board members, conference attendees).

​Well-Experienced Candidates May Also Have

• ​Proficiency in malware reverse engineering and incident response.
• ​Software development experience in Docker and big data technologies like Hadoop, Spark, and TensorFlow.
• ​Experience leading teams of technical threat discovery professionals.

​ScribeAmerica is seeking an Information Security Analyst to prevent cybersecurity incidents through monitoring, detection, analysis, and response across a multi-platform environment. This role is highly technical, involving hands-on security integration, vulnerability management, and support for critical compliance and disaster recovery activities.

• ​Location: Remote (Full-time).
• ​Salary Range: $60,000 – $70,000 (Annual Salary).
• ​Experience: Minimum 2-4 years experience in Cybersecurity technology or a related technology field.
• ​Education/Certification (Preferred): AA or AS degree in a related field. SSCP or CompTIA Security+ certified professionals preferred.
• ​Focus: Security monitoring (SIEM/SOAR), vulnerability scanning and patching, compliance (ISO 27001/HiTrust), Public Cloud security (AWS/GCP), and Incident Response.

​Duties and Responsibilities: Operations, Compliance, and Cloud

​The analyst manages both daily operational security and critical compliance/architecture projects.

• ​Monitoring & Analysis: Daily review of Security Alerts, Security Dashboards, and SEIM/SOAR systems. Utilizes troubleshooting tools to review and respond to cyber threats.
• ​Vulnerability & Testing: Participates in hands-on scanning and patching of Windows/Linux/MacOs systems using vulnerability scanning and patch management tools. Performs monthly, quarterly, yearly Security Pen-testing, Security Scans, and Red Team/Blue Team engagements.
• ​Compliance & Authorization: Performs in all activities of Certification and Accreditation (C&A) / Assessment and Authorization (A&A). Supports the implementation of ISO 27001 CSF and HiTrust CSF.
• ​Cloud Security: Assists in the Security architecture, design, configuration, and implementation of AWS/GCP public cloud, including connectivity, network, and containerization.
• ​Incident Response: Acts as a member of the Company Cyber Incident Response team and assists during all BCP/DR (Business Continuity / Disaster Recovery) activities.
• ​Automation: Develops scripts/programs to automate system compliance lockdown processes.

​Required Education and Experience

• ​IT Infrastructure: Full-stack knowledge of IT infrastructure, from applications & databases to hypervisors and networking.
• ​System Administration: Experience in Linux/Windows/MacOS System Administration and Network/System Administration.
• ​Security Tools: Knowledge/Experience with vulnerability scanners and penetration testing tools.
• ​Cloud: Public Cloud Infrastructure Expertise (GCP, AWS or Azure).
• ​Other Skills: Solid understanding of computer networking, basic understanding of software development/build processes, OSINT and Social Engineering skills, and excellent technical writing skills.

​This senior Information Security Analyst role is critical for advancing enterprise security by leading the deployment and governance of Non Human Identity (NHI) and Privileged Access Management (PAM) solutions. The role emphasizes implementing NHI auditing and management tools, establishing robust security standards, and ensuring business and IT alignment.

• ​Location: Remote Job.
• ​Experience: 5–7 years of experience leading enterprise-level PAM projects with a focus on Non Human Identities.
• ​Focus: Architecture, design, and implementation of NHI and PAM technologies; deploying NHI auditing tools (preference for Oasis experience); and developing NHI technology standards.

​Key Responsibilities: Leadership, Deployment, and Governance

​The analyst drives the security strategy for automated and privileged access across the organization.

• ​Implementation Leadership: Lead architecture, design, and implementation of NHI and PAM technologies across complex enterprise environments.
• ​Tool Deployment: Deploy and manage NHI auditing and management tools, with a preference for experience in Oasis (or similar solutions like Astrix).
• ​Governance & Standards: Develop and maintain detailed documentation and input on NHI technology standards and security practices. Establish and optimize internal/external checks and controls to ensure security governance and data quality.
• ​Stakeholder Alignment: Align NHI and PAM projects with evolving business needs and enterprise IT strategies. Translate technical security solutions into clear, non-technical documentation for various stakeholders.

​Qualifications

• ​Experience: 5–7 years of experience leading enterprise-level PAM projects with a focus on Non Human Identities.
• ​Technical Proficiency: Proven experience deploying NHI solutions (such as Oasis, Astrix). Expert-level knowledge of Non Human Identities and PAM.
• ​Education: Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.

​Fixpoint is hiring experienced Information Security Engineers for a research project with a leading AI company. The role involves leveraging professional expertise to help shape how next-generation AI models understand and reason about the field of information security.

• ​Location: Remote, United States (Must be a U.S. resident).
• ​Duration: Approximately 3–4 weeks.
• ​Commitment: Minimum of 10 hours per week (fully asynchronous and flexible schedule).
• ​Compensation: $32 – $46 per hour (potentially higher for exceptional candidates).
• ​Classification: 1099 independent contractor status.

​About the Project: Educating AI

​The contractor will use their professional experience to explain the role of an Information Security Engineer to the AI model.

• ​Explain the Profession: Explain the challenges and skillsets of the job.
• ​Define Excellence: Explain what excellence looks like in the profession.
• ​Design Content: Design questions related to the occupation of an Information Security Engineer.

​Required Experience

• ​Professional Experience: 5+ years of full-time work experience.
• ​Core Security Skills (Experience with):
  • ​Identifying security system weaknesses, such as using penetration tests.
  • ​Coordinating monitoring of networks or systems for security breaches or intrusions.
  • ​Scanning networks using vulnerability assessment tools.
  • ​Developing response and recovery strategies for security breaches.
• ​General Requirements: Native-level English skills and U.S. residency are mandatory.

​Nice-to-Haves

• ​Developing information security standards and best practices.
• ​Implementing software tools for security threat detection, prevention, and analysis.
• ​Providing technical support for security products.

​Mindrift is seeking a Freelance Cybersecurity Analyst to work as an AI Trainer, contributing to projects aimed at giving GenAI models complex reasoning skills in cybersecurity. This role requires deep, hands-on experience in security operations to analyze and validate AI-generated content and performance.

• ​Location: Remote (Must currently reside in the specified country—though the posting says Remote Iowa, US is listed).
• ​Compensation: Up to $55/hour, depending on skills, experience, and project needs.
• ​Type: Part-time, fully remote, freelance project with a flexible schedule.
• ​Focus: Training AI models by analyzing simulated security incidents, conducting threat hunting, assessing AI-generated reports, and refining the model's understanding of SOC workflows and specific security tools.

​What You'll Do: AI Training and Cybersecurity Investigation

​The analyst's duties directly involve evaluating and improving the AI model's security capabilities.

• ​Incident & Threat Analysis: Analyze and investigate simulated security alerts and incidents across endpoints, identities, and cloud environments.
• ​Threat Hunting: Conduct proactive threat hunting using KQL or similar query languages.
• ​AI Validation: Assess the accuracy and depth of AI-generated security incident reports and threat analyses.
• ​Product Expertise: Review, validate, and improve the model’s understanding of Microsoft Defender products and standard Security Operations Center (SOC) workflows.
• ​Feedback Loop: Provide expert feedback on AI performance in identifying and classifying cybersecurity threats.

​Requirements: SOC, Microsoft Defender, and KQL Proficiency

• ​Experience: At least 3 years of hands-on experience in cybersecurity operations, incident response, or threat detection.
• ​Work Background: Proven background working in Security Operations Centers (SOC).
• ​Technical Proficiency: Proficient in Microsoft Defender products (Endpoint, Identity, Cloud Apps) and familiar with Microsoft Sentinel or similar SIEM tools (Splunk, QRadar, Elastic).
• ​Query Language: Strong experience using KQL (Kusto Query Language) or equivalent log analysis tools for threat detection and investigation.
• ​Education/Certification: Bachelor's or Master’s Degree in Cybersecurity or related field is preferred. Recognized industry certification (e.g., SC-200, AZ-500, CISSP, CEH, CompTIA Security+) is preferred.

​Stratfield is seeking a Technical Support Analyst for a 6-month remote contract position (with possible extension). This role is centered on diagnosing and troubleshooting technical issues across distributed sites, requiring strong investigative skills using modern observability platforms.

• ​Location: Remote, US-based (Contract position).
• ​Duration: 6 months (with possibility of extension).
• ​Focus: Hands-on technical troubleshooting, root cause analysis, monitoring with Datadog, and supporting systems deployed in Kubernetes environments.

​Responsibilities: Diagnosis, Resolution, and Improvement

​The analyst's duties are focused on technical investigation and driving solutions within a complex system environment.

• ​Hands-on Troubleshooting: Follow up with locations to identify and diagnose technical issues.
• ​Monitoring & Root Cause: Use monitoring and logging tools such as Datadog (or similar observability tools) to troubleshoot and determine the root cause of problems.
• ​Technical Investigation: Ability to debug issues, analyze logs, and identify root causes.
• ​Resolution Management: Resolve or efficiently escalate issues while maintaining detailed documentation of findings and actions. Collaborate with cross-functional teams to ensure timely issue resolution.
• ​Process Improvement: Identify recurring problems and contribute to overall process and system improvements.

​Required Skills and Qualifications

• ​Technical Troubleshooting: Strong technical troubleshooting and problem-solving abilities.
• ​Observability: Experience using Datadog or similar observability tools.
• ​Containerization: Familiarity with Kubernetes environments.
• ​Investigation: Ability to debug issues, analyze logs, and identify root causes.
• ​Soft Skills: Excellent communication and documentation skills.
• ​Preferred: Experience supporting multi-site or distributed technology environments.

​Fresenius Kabi is seeking a Functional Workday Support Analyst to serve as a key resource for the stability, efficiency, and optimization of their Workday system. This specialist provides Tier 2 support, troubleshooting configuration issues and driving system enhancements while ensuring compliance and data integrity.

• ​Location: United States (Remote).
• ​Salary Range: $65,000 - $85,000 per year.
• ​Experience: At least 3 years of experience providing technical support for enterprise systems, preferably Workday, including system testing and documentation.
• ​Focus: Advanced technical support and configuration within Workday, managing data integrations, supporting system releases, and developing user training/documentation.

​Responsibilities: Configuration, Integration, and Stability

​The analyst acts as the Workday configuration expert and escalation point for the organization.

• ​Technical Support & Resolution: Provide technical support, troubleshooting, and resolution for Workday issues, including configuration errors, data discrepancies, and system functionality concerns.
• ​Escalation & Collaboration: Collaborate with Tier 1 support, HR, Finance, IT, and external vendors to resolve escalated cases and implement cross-functional system solutions.
• ​Data & Performance: Analyze system performance, identify root causes, and implement corrective actions to ensure data integrity and system stability. Partner with integration teams to manage and support data interfaces between Workday and other business systems.
• ​Testing & Releases: Contribute to system testing, validation, and quality assurance for new configurations, releases, and upgrades. Stay current on Workday releases.
• ​Documentation & Training: Assist with the preparation and updating of HRIS documentation (process guides, knowledge base articles). Conduct end-user training sessions to enhance user adoption.
• ​Compliance: Ensure compliance with data security, audit requirements, and company policies in all HRIS processes and activities.

​Requirements and Technical Skills

• ​Education: Bachelor’s degree in computer science, information systems, business administration, human resources, or a related field.
• ​Workday Proficiency: At least 3 years of experience, with proficiency in configuring Workday system settings, security roles, and reports.
• ​Certifications (Plus): Workday certification(s) such as Workday HCM.
• ​Business Acumen: Understanding of HR and finance business processes is desirable.
• ​Soft Skills: Strong analytical and problem-solving skills, excellent communication, and the ability to manage multiple tasks in a fast-paced environment.

​Fortra is hiring an Associate Support Analyst for an entry-level position focused on providing first-line technical support for their secure file transfer products. The ideal candidate is a self-starter with a strong desire to learn and develop problem-solving skills in a dynamic cybersecurity environment.

• ​Location: Remote, United States.
• ​Compensation: $45,000 - $65,000 USD (Annual Salary).
• ​Experience: Entry-level; Bachelor's degree in a technical field preferred, or equivalent experience. Previous software support experience is a plus but not required.
• ​Focus: Triage and resolution of technical cases, troubleshooting secure file transfer connectivity, learning product configurations, and continuously enhancing technical expertise in networking and OS environments.

​What You'll Do: Learning, Troubleshooting, and Communication

​The analyst's primary duties center on technical investigation, effective customer communication, and internal collaboration.

• ​Learning and Growth: Develop a strong understanding of Fortra's secure file transfer products, their configurations, and customer deployment models. Actively seek opportunities to expand technical knowledge of operating systems and networking.
• ​First-Line Support: Triage incoming support cases to assess urgency, troubleshoot effectively, and escalate when necessary.
• ​Investigation: Collect and analyze system data, identify potential causes, and resolve issues related to products, connectivity, and configurations.
• ​Communication: Engage with customers professionally via email, phone, and case management platforms to guide them through troubleshooting and provide timely solutions.
• ​Collaboration: Work closely with peers to share knowledge, resolve complex issues, and improve troubleshooting processes.

​Qualifications and Skills

• ​Aptitude: Strong desire to learn and grow in a technical support role. Strong problem-solving skills with a systematic approach.
• ​Technical Fundamentals: Basic knowledge of multiple operating systems: Windows, macOS, Linux, and IBM i systems.
• ​Networking: Foundational understanding of TCP, File Transfer Protocols (FTP), and DNS. Troubleshooting knowledge in routing, firewalls, port management, and connectivity is required.
• ​Environments: Experience in remote desktop, cloud, and virtualized environments is required.
• ​Soft Skills: Excellent communication skills, especially over the phone, and the ability to take initiative while collaborating within a team.

​Strategic Information Group, a premier supplier of enterprise software solutions, is seeking a Tier 2 ERP Support Analyst (Application/Functional focused) to support its manufacturing clients. This analyst is responsible for resolving complex ERP issues, mentoring junior staff, and proactively driving continuous process improvements within stable, secure, and compliant QAD environments.

• ​Location: Remote - USA.
• ​Base Pay Range: $75,000 - $120,000 (Commensurate with experience).
• ​Incentive Pay: Up to 30% of base salary.
• ​Required Experience: 7–10 years of ERP/IT support experience, with at least 5 years specifically in QAD/Progress environments.
• ​Focus: Advanced functional/application troubleshooting, configuration optimization, cross-module support, UAT, and ITIL-based continuous improvement.

​Tier 2 Responsibilities: Advanced Application Support

​The Level 2 analyst is expected to perform all Level 1 duties and focus on resolving advanced, complex issues across multiple ERP modules:

• ​Application/Module Support: Resolve advanced issues in key QAD modules including Order-to-Cash (O2C), Procure-to-Pay (P2P), Finance, Production, Inventory, and Reporting.
• ​Configuration & Optimization: Advise clients on parameter settings, workflows, and usage best practices. Streamline ERP functional workflows and ensure alignment with business needs.
• ​Complex Resolution: Troubleshoot posting errors, stuck processes, status mismatches, and variance reconciliations. Understand end-to-end flows (e.g., sales order → shipping → invoicing → finance).
• ​Mentoring & Documentation: Mentor Tier 1 Analysts on advanced troubleshooting and proper ticket hygiene. Perform installations, upgrades, and complex changes. Document clearly in tickets, runbooks, and Knowledge Base (KB) articles.
• ​ITIL/Continuous Improvement: Log all continuous improvement ideas and implemented changes into the Continuous Improvement Register (CIR) using ITIL standards.
• ​Communication: Collaborate directly with clients during live troubleshooting and communicate with stakeholders at both technical and executive levels.

​Minimum Qualifications (Level 2)

• ​ERP Expertise: 7–10 years of ERP/IT support experience, with at least 5 years in QAD/Progress environments.
• ​Methodology: Working knowledge of ITIL principles and their application in service delivery.
• ​Professional Skills: Demonstrated ability to manage complex issues independently and under pressure. Excellent client communication skills (de-escalation, sensitive situations).
• ​Technical Breadth: Advanced knowledge in the application (APP) scope with a working understanding of the technical (TECH) area.

​Preferred Experience

• ​Certifications: ITIL Intermediate/Strategic Leader, Progress DBA, QAD ERP Admin, Linux, or related.
• ​Integrations: Experience with integrations (EDI, QXtend, APIs) and customizations.
• ​Security & Compliance: Experience with security audits, access reviews, and compliance reviews.

​VertexOne is seeking a Technical Support Analyst I for its VXretail product, a Customer Information System (CIS) used by Retail Energy Providers (REPs) in deregulated energy markets. This role is 100% remote and requires a strong background in the specific processes and billing methods of the energy retail sector.

• ​Location: United States (100% Remote).
• ​Experience: 2–4 years of experience in technical support or client-facing technical roles within the deregulated energy industry.
• ​Mandatory Knowledge: Strong working knowledge of multiple deregulated energy markets (ERCOT, PJM, NY, OH, etc.). Must have a strong understanding of all deregulated energy billing methods, including UBR, URR, SCB/MBR, and Dual Billing.
• ​Focus: Providing expert-level troubleshooting for the VXretail CIS, validating energy transactions (e.g., EDI files like 814, 810), supporting clients through implementation and production (hypercare), and using SQL/Kibana for data diagnosis.

​Essential Job Duties: Energy Transactions and Billing

​The analyst's duties are highly specific to the energy retail market and the VXretail CIS platform.

• ​Market Expertise & Validation: Demonstrate strong working knowledge of electric and gas markets. Analyze and validate complex transactions (814, 810, 867, 820) to ensure accurate enrollments, billing, and payments.
• ​Client Support & Resolution: Act as a key point of contact for clients, managing tickets received via phone, email, or Jira Customer Portal. Communicate technical details and resolutions clearly, and offer best practice guidance for VXretail CIS utilization.
• ​Troubleshooting: Troubleshoot and resolve issues related to customer enrollment, switching, billing, and data transactions within the VXretail CIS.
• ​System Diagnostics: Monitor and investigate system processes and transaction logs using Kibana to proactively identify errors. Write and execute SQL queries to diagnose and resolve data discrepancies.
• ​Compliance & Escalation: Stay informed on market rules and regulatory changes. Escalate complex problems and enhancement requests to Business Analyst and development teams.

​Required Skills and Qualifications

• ​Industry Experience: 2–4 years in a client-facing technical role within the deregulated energy industry, with exposure to multiple markets.
• ​Billing and Market Knowledge: Strong understanding of billing methods (UBR, URR, SCB/MBR, Dual Billing) and specific deregulated markets.
• ​Technical Skills: Strong troubleshooting skills with SaaS platforms, APIs, and web technologies. Proficient in SQL, Jira, and Kibana. Skilled in system testing and validation techniques.
• ​Communication: Excellent verbal and written communication skills with a customer-first mindset.

​Snowflake is seeking a Designated Support Engineer (DSE) to join the Priority Support team. The DSE serves as the primary technical point of contact and expert consultant for assigned customers, ensuring their effective and optimal use of the Snowflake AI Data Cloud. This role involves proactive problem management, executive technical communication, and acting as the voice of the customer to Snowflake's Product and Engineering teams.

• ​Location: Remote, New York, United States.
• ​Experience: 8+ years experience in a Technical Support environment or a similar technical, customer-facing role. Strong experience with enterprise-level support is required.
• ​Availability: Must be flexible with schedule changes, provide support coverage during holidays and weekends (on-call rotation), and adhere to Pacific Time zone working hours (implied by typical tech support needs).
• ​Focus: Dedicated technical advocacy for 1+ customer accounts, complex SQL and RDBMS debugging, performance tuning, and driving technical solutions between customers and internal engineering teams.

​You Will: Technical Advocacy and Account Management

​The DSE is deeply embedded in the customer's success and architecture.

• ​Customer Relationship: Manage multiple designated accounts, establishing regular touchpoints for critical issues. Provide executive-level technical briefings and lead problem-solving sessions.
• ​Technical Deep Dive: Maintain deep knowledge of assigned accounts' architecture and use cases. Utilize the Snowflake environment, connectors, and 3rd party software to investigate issues.
• ​SLA and Escalation: Adhere to strict response and resolution SLAs and escalation processes to exceed customer expectations.
• ​Product Liaison: Report well-documented bugs and feature requests to Engineering and work toward resolution. Proactively identify recommendations and lead initiatives to improve product quality and customer experience.
• ​Team Collaboration: Work closely with Technical Account Managers (TAMs) and attend weekly account reviews.

​Ideal Qualifications: Data Warehousing and Cloud Expertise

• ​RDBMS & SQL Mastery: Strong knowledge of RDBMS, SQL data types, aggregations, and analytical functions. Ability to debug, rewrite, and troubleshoot complex SQL queries.
• ​Performance Analysis: Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations. Experience with RDBMS workload management.
• ​Cloud & ETL/ELT: Experience with any of the major cloud service provider’s ecosystem. Familiarity with ETL/ELT and reporting tools (e.g., AWS Glue, Informatica, Tableau, Matillion). Database migration experience is a plus.
• ​Debugging & Connectivity: Ability to interpret systems performance metrics (CPU, I/O, Network stats). Experience troubleshooting database connectivity issues (client software, drivers/connectors).
• ​Soft Skills: Excellent writing and communication skills, ability to train team members on data warehousing fundamentals, and comfort working across global teams.

​Concept Plus, an Oracle Gold Partner consulting firm, is seeking a Web Support Analyst to provide specialized customer service, maintenance, and training support for a key customer website. The role involves executing ongoing updates for web pages, content, and online tools.

• ​Location: Fairfax, VA (Headquartered).
• ​Experience: 3+ years experience supporting web site maintenance and content management.
• ​Focus: First-line customer support (phone, email, in-person), content updates, maintenance of technical documentation (Knowledge Base/SOPs), and ensuring compliance with Section 508 accessibility standards.
• ​Key Technology: Drupal Content Management System.

​What You'll Do: Support, Maintenance, and Quality Assurance

​The analyst manages the health of the website from both a technical and user perspective.

• ​Customer & Technical Support: Deliver support to customers through phone, email, and in-person interactions, researching and resolving both technical and content-related issues.
• ​Content & Training: Provide user training and guidance to contributors, editors, and bloggers on best practices for content sharing. Review and refresh existing learning tools annually.
• ​Documentation & Knowledge Base: Maintain and expand a library of Knowledge Base Articles and SOPs, including standardized responses and FAQs.
• ​Quality & Compliance: Conduct usability checks, user acceptance testing (UAT), and functional validation for new development and updates. Monitor for outdated or broken links and coordinate corrections.
• ​Web Standards: Ensure knowledge of Section 508 compliance for web content and adherence to US Web Design Standards.

​Qualifications and Technical Skills

• ​Core Experience: 3+ years experience supporting web site maintenance and content management.
• ​Web Technologies: Knowledge and use of HTML, CSS, and JavaScript.
• ​CMS/Tools: Experience working within a Drupal Content Management System.
• ​Software: Experience using MS365 tools.
• ​Preferred: Familiarity with service management tools such as ServiceNow.

​CrossCountry Mortgage (CCM) is seeking an IT Service Desk Analyst I to provide first-level technical support for users across the organization. This role is crucial for ensuring employees have access to the necessary desktop, phone, mobile, and core mortgage applications.

• ​Location: Remote (Designated as LR9 - US FL Remote, but the job heavily emphasizes onsite, in-person support).
• ​Annual Salary: $55,000.00 – $60,000.00.
• ​Experience: At least 2 years providing direct support to employees or customers. Associate degree in computer science or 2 years equivalent experience preferred.
• ​Focus: Providing onsite, in-person first-level technical support, incident tracking via ticketing system, and troubleshooting critical business systems (VPN, VoIP, LOS/Encompass).

​Job Responsibilities: Diagnosis and Resolution

​The analyst is responsible for diagnosing and resolving a broad spectrum of technical issues across hardware, networking, and critical business applications:

• ​In-Person & Multi-Channel Support: Provide onsite, in-person technical support in addition to phone, email, and chat/text support channels.
• ​Troubleshooting: Diagnose and resolve:
  • ​Hardware related issues (configuration, driver updates).
  • ​VPN related issues for secure remote access.
  • ​VoIP related issues for corporate telephone network access.
  • ​LOS (Loan Origination System) related issues (e.g., Encompass).
  • ​Document scanning/printing, connectivity, sign-on, and Windows issues.
• ​Process & Documentation: Ensure all support requests are properly input and tracked within the support ticketing system. Maintain CCM standard SLA response rates. Create and/or follow technical documentation and knowledge articles.
• ​Deployment & Coordination: Perform brief application deployments as directed. Actively coordinate with team members and other IT support groups for effective incident resolution.

​Qualifications and Skills

• ​Experience & Education: At least 2 years providing direct support to employees or customers.
• ​Certifications (Preferred): A+, Net+, or similar certification.
• ​Technical Proficiency: Effective troubleshooting skills with:
  • ​Windows OS (and Office/Browsers).
  • ​General networking and Active Directory domains.
  • ​A wide variety of mobile devices.
  • ​Familiarity supporting Mac OS X desktops and laptops.
• ​Process Skills: Experience working within a ticketing system. Effective communication skills, superior problem-solving abilities, and the ability to follow and recommend improvements to Standard Operating Procedures (SOPs).

​Cvent, a leading meetings, events, and hospitality technology provider, is seeking an entry-level Application Support Engineer. This role is a "jack of all technology trades" and is technical in nature, aiming to ensure Cvent's products are bug-free and have top-notch performance. This position is not customer-facing but supports internal teams and clients indirectly.

• ​Location: Virtual in the Pacific Time zone (9am - 6pm PT). Must reside in Oregon, California, Utah, Washington, or Canada.
• ​Estimated Base Salary Range: $85,000 – $120,000+ annually + bonus (depending on experience and location).
• ​Required Education: BS in Computer Science, Information Systems, or equivalent major.
• ​Focus: Software debugging, database querying (SQL), troubleshooting frontend/backend systems, and facilitating communication between technical and non-technical teams.

​In This Role, You Will: Technical Troubleshooting & Collaboration

​The engineer will serve as a crucial technical resource for internal support and operations teams.

• ​Software Support: Provide top-tier software support for Cvent’s product offerings to the internal customer service team and clients (not customer-facing).
• ​Debugging & Analysis: Assist operations and development teams with debugging software issues. Query databases to generate and analyze data for reporting and troubleshooting purposes.
• ​System Maintenance: Troubleshoot and maintain frontend and backend systems. Monitor, document, and report system and performance issues.
• ​Cross-Functional Collaboration: Work with multiple teams (including sales engineering) to find, analyze, and resolve client issues. Facilitate communication between technology teams and other departments on issue status and resolution.
• ​Knowledge Resource: Supply in-depth technical and business product knowledge to multiple teams.

​Required and Preferred Skills

​Cvent emphasizes that attitude and aptitude are more important than prior specific tool experience, offering a 3-4 week training program.

​Required Technical & Knowledge

• ​Databases: Understanding of relational databases and proficiency in querying data using SQL.
• ​Programming: Solid knowledge of at least one object-oriented programming language.
• ​Web Fundamentals: Working knowledge of HTML/CSS.
• ​Methodology: Understanding of the Software Development Life Cycle (SDLC).
• ​Aptitudes: Excellent problem-solving/analytical skills, outstanding communication, and a zealous attention to detail.

​Bonus Technical Experience (Pluses)

• ​Monitoring Tools: NewRelic, Splunk, Datadog.
• ​Cloud Hosting: Amazon Web Services (AWS).
• ​Programming Languages: Java, C#, .Net, Node.js.
• ​Databases & Messaging: Couchbase (NoSQL), Elasticsearch, RabbitMQ.
• ​APIs: SOAP or REST-based.
• ​Build & Deploy: Docker and Jenkins.
• ​Version Control: Git.