The Senior Director, IT Program Management at Sarah Cannon Research Institute (SCRI) is a strategic leader tasked with building, scaling, and optimizing the Portfolio & Project Management Office (PMO). This leader drives the governance, investment prioritization, and execution of complex digital transformation initiatives, including enterprise platform migrations and clinical technology programs in the oncology space.

• Location: Fully Remote (Work at Home - Tennessee, USA, or WTNA)
• Experience: 15+ years in project/program leadership; 6+ years of direct leadership/people management.
• Focus: PMO development, governance, enterprise platform migration, clinical technology delivery, and using advanced analytics for portfolio optimization.
• Industry Preference: Healthcare, clinical research, life sciences, or regulated environments.

Key Responsibilities: Strategy, Governance, and Delivery Excellence

The Senior Director operates at the strategic level, ensuring technology investments yield maximum value and align with SCRI's mission.

• Portfolio Strategy & Governance: Develop and execute multi-year portfolio strategies for clinical research platforms. Lead investment prioritization and governance processes (Project SteerCos, MBRs) to ensure alignment with SCRI's mission.
• Program Execution: Oversee the execution of complex, multi-phase programs (e.g., legacy clinical trial platform migration).
• PMO Development: Define and implement project management standards, delivery frameworks, risk management, and lifecycle management. Build a culture of accountability, consistency, and resiliency.
• Performance Monitoring & Analytics: Define and track KPIs, success metrics, and ROI for digital investments. Deliver executive-level reporting on portfolio health and financial impact. Apply advanced analytics and data modeling to inform strategic decisions.
• Team Leadership: Build and lead a high-performing project management team, coaching, mentoring, and developing team members for excellence.

Required Qualifications: Enterprise PMO & Regulated Environments

Success requires extensive experience managing complex portfolios and platform migrations within highly regulated sectors.

• Senior Leadership: 15+ years in project/program leadership and 6+ years of direct leadership in matrixed environments.
• PMO Expertise: Proven success in PMO development, governance implementation, and enterprise-scale platform migrations.
• Analytical & Financial Skills: Strong background in advanced analytics, financial modeling (ROI analysis), and defining/tracking KPIs and performance metrics.
• Tools: Experience with portfolio management tools, digital analytics platforms, and agile delivery frameworks, specifically mentioning Jira, Smartsheet, and Planview.
• Influence: Exceptional communication and interpersonal skills, with proven ability to influence executive stakeholders and drive alignment.

The Manager, Operations and IT Services will lead the strategic planning, organization, and execution of all IT and AI operations for MCI USA. This manager ensures the delivery of robust, secure, and innovative technology solutions while overseeing core maintenance and driving the adoption of emerging technologies.

• Location: Remote (#LI-Remote) with occasional travel to U.S. offices.
• Experience: Minimum 4–6 years of related IT or Operations/Telecommunication systems experience; 2–4 years of progressive supervisory experience preferred.
• Focus: Strategic IT/AI planning, budget management, risk mitigation, security collaboration with the Global IT Team, and leading a forward-thinking team.

Key Responsibilities: Leadership, Budget, and Innovation

The manager acts as a strategic partner to US leadership and the key technical liaison to both clients and the Global IT Team.

• Strategic Planning & Budget: Collaborate with the CFO and US leadership to develop and manage the IT and AI operations budget, ensuring cost-effective technology investments.
• Innovation & Solutions: Recommend and implement effective technical and AI-driven solutions, demonstrating an eagerness and aptitude for learning and implementing emerging AI solutions.
• Security & Risk: Identify, assess, and mitigate IT and AI-related risks. Partner with the Global IT Team to design and implement security policies, data protection strategies, and disaster recovery plans.
• Team & Project Management: Lead, mentor, and support the IT team in prioritizing and executing projects. Manage multiple concurrent projects and motivate professional staff to achieve results.
• Liaison & Client Facing: Serve as a liaison between users, operations, US management, and Global IT staff. Represent the IT function in client review meetings as needed.

Required Skills & Technical Competencies

Success requires a blend of management experience, strong communication skills to convey technical concepts, and proficiency in core enterprise tools.

• Management & Leadership: Proven ability to lead and inspire a high-performing team and manage concurrent projects. 2–4 years of supervisory experience is preferred.
• Communication: Strong communication skills to lead AI and operational projects, translating concepts and solutions to both technical and non-technical audiences.
• AI Curiosity: Eagerness and aptitude for learning and implementing emerging AI solutions, and a focus on continuous improvement.
• Core Technical Skills:
  • Experience in Windows & Mac operating systems.
  • Office 365 & EntraID (Azure Active Directory) administration.
  • SharePoint administration.

Prime Therapeutics (a PBM) is seeking an IT Manager - Cybersecurity Engineering & Operations to ensure the safety and security of its technology systems. This leader will manage an existing team of security engineers, design and implement security solutions, and oversee the day-to-day functionality of the company’s enterprise security controls.

• Location: Remote
• Experience: 6 years of IT experience; 2 years of direct people management experience.
• Certifications Preferred: CISSP, CISM, or equivalent.
• Focus: Leading security initiatives, managing security operations tools (SIEM, EDR/XDR), Vulnerability Management, and Cloud Security (AWS/Microsoft 365).

Key Responsibilities: Leadership, Controls, and Strategy

The manager is responsible for both the technical state of the security infrastructure and the development of the cybersecurity team.

• Team Leadership: Lead an existing team of security engineers, managing workload, staffing requirements, project assignments, and providing coaching and professional development.
• Security Architecture & Implementation: Design, architect, and implement solutions to strengthen the corporate security posture. Develop technology strategies for long-term growth and sustainability.
• Security Operations Management: Direct oversight and management of core security technologies, including:
  • SIEM (Security Information and Event Management)
  • EDR/XDR (Endpoint/Extended Detection and Response)
  • Data Protection, Cloud, and other IT security controls.
• Vulnerability Management (VM): Oversee all phases of VM, including scanning, reporting, and remediation tracking.
• Cloud Security: Manage the company's cloud security controls across AWS and Microsoft 365 to ensure secure access and data protection.
• Vendor Management: Collaborate with vendors providing security services to ensure alignment with business needs and regulatory requirements.
• Reporting: Establish and track KPIs, and provide senior management with reports on the state of enterprise security.

Required Qualifications: Technical Operations & Leadership

Success requires hands-on technical experience in operations, particularly with modern detection and response platforms, combined with proven leadership ability.

• Experience: 6 years in IT, with 2 years in direct people management.
• Cybersecurity Operations Experience: Experience in cybersecurity operations and incident response, including utilizing platforms like SIEM, Cloud Security, IDS/IPS, EDR, WAF, Vulnerability Management, and Threat Intelligence applications.
• Leadership Skills: Excellent leadership, interpersonal, problem-solving, and communication skills (ability to present complex material in plain language).
• Environment: Ability to multitask, manage projects, and work effectively in a fast-paced, changing environment.

Preferred Qualifications

• Industry: PBM / healthcare / regulated market company experience.
• Leadership: Experience interfacing with executive-level leadership and leading teams in a fully remote environment.
• Certification: Information security certification (CISSP, CISM) is strongly preferred.

Utz Quality Foods is seeking an IT Business Solutions Manager with a Supply Chain focus to join their IT team. This position acts as the primary liaison between IT and business partners, utilizing deep functional and technical knowledge to identify problems, document requirements, and ensure the continuous improvement and effective usage of automated business systems.

• Location: Hanover, Pennsylvania, United States (Remote optional)
• Experience: 10+ years of related experience required.
• Focus: Supply Chain business analysis, ERP implementation (Microsoft Dynamics AX/D365), cross-functional project leadership, and managing Business Analysts.
• Industry: Consumer Packaged Goods (CPG) / Manufacturing experience is a plus.

Key Responsibilities: Liaison, Analysis, and Project Leadership

The manager is responsible for the entire project lifecycle, from initial requirement gathering and analysis to system implementation and post-implementation support.

• Business Analysis & Requirements: Analyzes, documents, evaluates, and tests current business systems to create detailed Business Requirements Documents (BRDs). Consults with business management to document needs, objectives, operational procedures, and data requirements.
• ERP Expertise & Best Practices: Guides the business in implementing best practices in their business processes and effective usage of tools, with a strong focus on Microsoft Dynamics AX/D365 Finance & Operations.
• Project & People Leadership: Possesses the skills required to lead cross-functional/departmental projects. May supervise 2–5 Business Analysts.
• Technical Coordination: Consults and coordinates with systems analysts, programmers, and vendors to develop and modify automated business systems.
• Testing & Documentation: Develops, coordinates, tests, and implements plans for business and functional processes during system development and QA. Creates or assists others in writing user documentation, instructions, and procedures.

Required Skills & Experience: Supply Chain and Microsoft Dynamics

Success requires a blend of extensive IT experience, deep functional knowledge in Supply Chain, and familiarity with a Tier 1 ERP system.

• Experience: 10+ years of related experience (Bachelor's degree or equivalent required).
• ERP Functional Skills: Experience implementing and supporting a Tier 1 ERP system, with Microsoft Dynamics AX 2009/2012 and/or D365 Finance & Operations preferred.
• Supply Chain Functional Knowledge: Expertise in:
  • Manufacturing
  • Distribution
  • Inventory Management
  • Procurement
  • Demand/Supply Planning
  • Logistics
  • EDI (Electronic Data Interchange)
• Modeling & Analysis: Proficient in Process Modelling tools (e.g., Visio) and conducting business requirements sessions. Strong analytical skills to translate business needs into technical solutions.

The Technology & Business Continuity Manager (TBCM) is responsible for the development, execution, and continuous improvement of the bank’s business continuity program across all operations. The role ensures that critical business functions can continue during and after disruptions by focusing on planning, testing, and regulatory alignment.

• Location: Virtual (Virtual-Illinois, Virtual-Arizona, Virtual-Texas)
• Experience: 5+ years in business continuity, operational risk, or related roles within the financial services industry.
• Base Pay Range: $92,000 – $126,000/year
• Certifications Preferred: CBCP, MBCI, or equivalent.

Key Responsibilities: Planning, Validation, and Alignment

The TBCM is the central figure coordinating continuity efforts across the business, technology, and risk domains.

• Program Management: Develop, maintain, and enhance business continuity plans and procedures. Conduct and update Business Impact Analyses (BIAs) and Business Resumption Plans (BRPs) on a rolling basis.
• Contingency Validation: Design, coordinate, and execute contingency exercises in partnership with business units to validate recovery strategies and identify gaps. Facilitate after-action reviews.
• Cross-Functional Collaboration:
  • IS/IT Alignment: Collaborate closely with Information Security (IS) and IT to ensure business continuity plans align with their respective disaster recovery and cyber incident response capabilities.
  • TPRM Integration: Work with Third-Party Risk Management (TPRM) to ensure vendor continuity risks are identified, assessed, and integrated into internal plans.
  • First-Line Engagement: Partner with business units to document critical processes and dependencies.
• Continuous Improvement: Track industry trends and regulatory expectations (e.g., FFIEC, Fed guidelines) to evolve the continuity program and enhance its maturity.

Required Education & Skills: Banking Risk and Technical Aptitude

The ideal candidate combines strong risk management experience in banking with a technical understanding of infrastructure and data recovery.

• Industry Experience: 5+ years in business continuity/operational risk within the financial services industry.
• Regulatory Knowledge: Familiarity with regulatory expectations (FFIEC, Fed guidelines) for business continuity and third-party risk.
• Planning Tools: Strong analytical skills and experience in developing actionable BIAs and BRPs.
• Technical Aptitude: Understanding of IT infrastructure, disaster recovery, and data recovery concepts.
• Soft Skills: Excellent written/verbal communication, project management skills, and a proactive mindset.

Wesco (a FORTUNE 500® company) is seeking a Senior Manager - IT to oversee the coordination of staff and resources engaged in all facets of IT, including business systems, computer operations, programming, and network infrastructure. The role requires strategic thinking to solve complex problems, particularly concerning API Microservices Event Data Architecture.

• Location: Pittsburgh, PA, United States (Remote)
• Job Category: Information Technology
• Experience: 7+ years required (10 years preferred) of experience managing interfaces, data processing, and system analysis/design.
• Salary Range: $119,929 - $209,876 Annually
• Focus: IT staff coordination, strategic planning input, complex problem resolution in data architecture, and oversight of digital products and operations.

Key Responsibilities: Leadership, Architecture, and Strategy

This manager will lead technical teams, define solutions for complex architectural problems, and contribute directly to the department's strategy.

• Strategic Problem Solving: Provides solutions to a wide range of difficult and complex problems requiring extensive investigation and analysis, particularly around API Microservices Event Data Architecture. Requires looking beyond existing methodologies to define and resolve issues.
• Staff & Project Management: Assigns personnel and schedules workflow to facilitate API/Microservices projects. Confers with programming personnel and oversees testing of new and revised programs and procedures.
• IT Operations Oversight: Analyzes performance indicators (e.g., transactions per second, response time) to ensure systems are operating efficiently. Prepares or reviews reports of production, operating, and down time.
• Architecture & Security: Directs the evaluation, development, and maintenance of data systems. Develops computer information resources, providing for data security and control, strategic computing, and disaster recovery.
• Policy & Influence: Provides ** input into departmental strategy** for Digital products and Operations. Requires the ability to influence others outside of their own level regarding policies and procedures.

Required Qualifications: Leadership, System Analysis, and Project Expertise

The ideal candidate combines extensive technical experience in data processing with proven leadership and project management capabilities.

• Experience: 7 years required (10 years preferred) of experience managing interfaces (batch, real-time), Data processing, system analysis design, and operations.
• Supervisory Experience (Preferred): 3 years of supervising the work of subordinate employees is preferred.
• Technical Foundation: Experience in Programming and systems analysis.
• Analytical Skills: Solid analytical skills—able to solve problems & interpret instructions in any form.
• Management Skills: Project management expertise in planning and completing large and small projects.
• Leadership: Strong verbal, written, analytical, and interpersonal skills. Leadership ability as a creative, competent team builder.

Wiz, a leader in cloud security, is seeking a Solutions Support Engineer to provide outstanding technical support for their cloud security platform. This role involves deep technical troubleshooting, debugging, and system administration, with a focus on scaling the support offering through automation and code.

• Location: Remote (Contiguous United States)
• Work Hours: Must be comfortable working 9 AM - 6 PM EST.
• Base Salary Range: $108,000 – $148,500 USD
• Focus: Cloud security product support, Kubernetes, debugging, and automation/scripting for a global customer base.

Key Responsibilities: Troubleshooting, Ownership, and Automation

The engineer is responsible for owning complex issues, driving them to resolution, and contributing to the scalability of the support function.

• Technical Support Ownership: Responsible for the technical customer support experience within the Wiz product. Own, troubleshoot, and solve technical issues using best practices and transparency.
• Incident Management: Identify cases requiring escalation (technical or strategic). Create, maintain, and coordinate incident management requests to the product or engineering teams.
• Scaling and Automation: Design and implement solutions that scale the support offering through automation and scripting.
• On-Call Rotation: Participate in the on-call rotation for after-hours, holiday, and weekend support coverage.

Required Skills & Experience: Cloud, Kubernetes, and Code

Success requires a strong background in customer-facing technical roles, deep familiarity with major cloud platforms, and hands-on container orchestration experience.

• Experience: 5+ years of hands-on technical experience in customer support, technical support, or system administration.
• Cloud Expertise: 2+ years experience with Cloud technologies (Azure, AWS, GCP).
• Kubernetes: 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Coding/Debugging: Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
• Operating System: Proficiency with command-line tools and Linux operating system environments.
• Legal Requirement: Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.

Nice to Have:

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of web and networking fundamentals (HTTP, DNS, TCP/IP, Routing, Load Balancing).

Bluebeam, a company that provides smart software solutions for the construction industry, is hiring a Tier 2 Technical Support Specialist. This mid-level position requires the ability to resolve complex technical challenges related to the installation, configuration, and use of Bluebeam products via phone, chat, and email, with minimal supervision.

• Location: US (West Coast)
• Salary Range: $56,900 - $68,100 + annual bonus percentage
• Focus: Mid-level software support, incident ownership, bug documentation, and serving the AEC industry.

About the Role: Incident Ownership and Problem Replication

The specialist is expected to own the technical incident lifecycle, acting as the bridge between the customer and the engineering team.

• Tier 2 Support: Act as a mid-level Tier 2 support specialist, responding to customer inquiries via phone, chat, and email with minimal supervision.
• Incident Ownership: Take full ownership of technical incidents, from initial contact through resolution.
• Bug Identification: Replicate issues in test environments, identify software bugs, and document them in the bug tracking system (qualify and gather detailed technical information to support escalation).
• Documentation & Improvement: Develop and maintain internal and customer-facing support documentation for recurring issues and technical workflows.
• CRM Management: Accurately record all customer interactions and case details in the CRM system.
• Professional Conduct: Exhibit professional maturity by demonstrating initiative, reliability, and consistent execution.

Required & Preferred Qualifications: Windows and Troubleshooting

The ideal candidate possesses strong troubleshooting skills in a Windows environment, with desirable exposure to the AEC technology stack.

Required:

• Experience: Minimum of 2 years in a technical support or equivalent role, with proven ability to resolve complex issues.
• Troubleshooting: Strong analytical and troubleshooting skills to identify key details, ask the right questions, and drive issue resolution.
• OS Proficiency: Proficient in Microsoft Windows operating systems, including installing and uninstalling software and drivers.
• Communication: Excellent verbal and written communication skills to clearly convey technical information to various audiences.

Nice to Have (AEC Focus):

• Industry Experience: Familiarity with architectural or structural design programs such as AutoCAD, Revit, Navisworks, or SolidWorks.
• Industry Domain: Experience in the AEC (Architectural, Engineering, and Construction) industry.
• Certifications: A+ or Microsoft IT Certification (e.g., MTA).
• Environment Exposure: Exposure to virtual environments such as Citrix, VMware, or Hyper-V.

Recharge, the premier subscription platform for innovative brands on Shopify, is seeking an Associate Technical Support Engineer. This role is crucial for delivering a world-class support experience by resolving technical questions and issues for online merchants primarily via live chat, email, and occasional phone calls.

• Location: Remote
• Shift: 8 am-5 pm EST (with 1 hour unpaid lunch)
• Hiring Range (US): $60,000 USD - $67,000 USD
• Focus: Live chat support, technical troubleshooting, documentation, and product expertise for a growing SaaS subscription platform.

What You'll Do: Technical Troubleshooting and Merchant Success

The engineer will act as a "Recharge expert," quickly resolving issues using technical skills while contributing to the company's knowledge base and goals.

• Frontline Support: Use a "live chat first" approach to quickly answer questions, triage issues, and gather context. Move to email for deeper investigations, with occasional outbound phone calls.
• Technical Problem Solving: Use your technical expertise to resolve questions and issues for online merchants. Identify patterns, troubleshoot, and escalate bugs to engineering.
• Documentation & Knowledge: Contribute to the ongoing development of documentation and best practices. Stay up to date with new releases to serve as a Recharge product expert.
• Collaboration: Work within a swarm support model to resolve issues efficiently. Live by and champion core company values.
• Tools: Use Splunk, SQL, Looker, and other tools for investigation and analysis.

Required Skills and Experience: SaaS Support and Web Fundamentals

The ideal candidate blends strong customer service and communication skills with foundational technical knowledge.

• Experience: 2+ years of experience in technical customer support at a SaaS company, or similar.
• Support Tools Proficiency: Proficiency with a ticketing technology platform (i.e., HelpScout, Zendesk preferred).
• Web Fundamentals: Basic knowledge of HTML, CSS, JavaScript (knowledge of other programming languages a plus).
• Disposition: Resourcefulness, a passion for problem-solving, and a sense of urgency to prioritize issues based on severity.
• Communication: Strong and responsive communicator with excellent customer service and English fluency (written and spoken).
• Data Tools: Ability to use Splunk, SQL, and Looker.

NEOGOV, a fast-growing SaaS leader in the Public Sector, is seeking an experienced Application Support Engineer. This role requires a hybrid skill set across QA leadership, automation testing, and production support. The successful candidate will drive automation initiatives to ensure application stability and expedite issue resolution within core platform products (Identity, ESB, Audit).

• Location: Remote (Canada)
• Job Type: Full-Time, Permanent
• Experience: 5+ years in QA/Testing with emphasis on automation.
• Focus: Leading automation framework implementation, production troubleshooting, and testing platform components like Identity Login and Enterprise Service Bus (ESB).

Key Responsibilities: Leadership, Automation, and Support

This position involves leading a team while maintaining a highly technical, hands-on role in system quality and performance.

• Automation & Framework Leadership: Lead the implementation of automation test frameworks to streamline issue identification. Create and oversee plans for automated and manual regression testing.
• Application Support: Provide comprehensive support for platform products, acting as a central communication point between business, technology, and engineering teams to coordinate issue resolution.
• Performance & Quality: Design, build, and maintain test frameworks for performance testing (using tools like JMeter). Advise management on overall project quality and application health.
• Technical Focus: Focus on platform products involving identity login (IDP, SSO), ESB (Enterprise Service Bus), and audit functionalities, ensuring thorough end-to-end testing.
• Mentoring & Process: Manage QA team resource allocations, mentor junior software quality engineers, and promote efficient application support through automation and best practices.

Required Technical Skills: Automation and Platform Proficiency

The ideal candidate must be deeply proficient in automation tools and possess a strong understanding of modern platform architecture.

• Automation & Scripting: 5+ years of experience in QA/testing. Proficiency in Python for scripting and automation.
• Testing Tools: Hands-on experience with API testing, Robot Framework, Postman, and JMeter.
• Platform Expertise: Strong understanding of platform engineering environments. Experience testing IDP systems, SSO logins, and message bus systems (ESB).
• Troubleshooting: Working knowledge of SQL and Elasticsearch for validation and troubleshooting. Experience with production monitoring and debugging using observability tools.
• Leadership: Proven experience in leading QA teams or initiatives.
• Modern Concepts: Exposure to AI testing and prompt engineering concepts.

Precisely, a global leader in data integrity, is seeking a Support Engineer to provide world-class technical support for its suite of software and data enrichment products. This role requires the ability to investigate, analyze, and solve complex problems within enterprise environments, with a strong emphasis on mainframe systems and configuration.

• Location: Remote (United States)
• Employment Type: Full Time
• Focus: Mainframe troubleshooting, enterprise system diagnostics, complex problem resolution, and knowledge sharing.

Key Responsibilities: Enterprise Diagnostics and Knowledge Creation

The engineer is responsible for rapid, effective problem resolution and ensuring customer satisfaction within strict Service Level Agreements (SLAs).

• Complex Troubleshooting: Investigate, analyze, and solve complex problems occurring on a wide range of platforms, software systems, and databases.
• System Scope Determination: Understand the complexities of enterprise systems and determine if the cause of an issue is within the product, third-party libraries, user code, or platform libraries.
• Mainframe Support: Provide technical support for solutions that interface with Mainframe computers and the configuration of subsystems like DB2, CICS, IMS, and DASD.
• Documentation & Knowledge: Create comprehensive internal and external Knowledge Base documentation for use by both customers and team members.
• Support Tools: Utilize and maintain ticket tracking systems, CRM (Salesforce.com preferred), and licensing software.
• On-Call: Work periodic weekend shifts for on-call support.

Required Skills & Knowledge: Deep Mainframe Expertise

Success requires substantial experience supporting complex software in a mainframe environment, alongside familiarity with common diagnostic tools.

• Mainframe Experience: 2+ years’ experience developing, implementing, or supporting technical solutions in the Mainframe.
• Subsystem Knowledge: Strong understanding of mainframe computers and configuration of subsystems and components such as DB2, CICS, IMS, Consoles, Memory, and DASD.
• Mainframe Tools: Technical experience supporting mainframe software, including knowledge and use of tools such as SMP/E, RACF, JCL, ISPF, REXX, USS, and FTP.
• Diagnostics: Familiarity with methods to obtain debug information, such as joblog, syslog, dumps, and traps.
• Server Stack: Practical experience in the Microsoft server-side product stack (Windows Server, SQL Server) and/or similar experience with Linux or UNIX.
• Education: Bachelor’s or Master’s degree in Computer Science, Systems Engineering, MIS, or equivalent work experience.

Good to Have:

• Knowledge and use of analytics platforms like Splunk, Kafka, or Elastic.
• Knowledge and use of ITOM / ITSM platforms (ServiceNow preferred).
• Experience supporting medium to large-scale SAP landscapes.

Merative, a company providing data, analytics, and software for the health industry, is seeking a Technical Support Engineer I to provide advanced technical support for its Merge Healthcare medical imaging solutions. This role is critical for driving resolution of complex technical issues for customers, particularly those operating within a cardiac catheterization (cath) lab environment.

• Location: Remote – United States
• Time Type: Full Time
• Salary Range (Min – Max): $52,000.00 - $78,000.00 (USD)
• Travel: 10%
• Focus: Advanced technical support, troubleshooting, system maintenance (remote upgrades), and documentation for imaging workflow tools.

Key Responsibilities: Advanced Troubleshooting and Customer Ownership

The engineer is expected to be a self-directed expert who owns the customer support experience from initial call to final resolution and system maintenance.

• Advanced Support: Takes a self-directed role in the support and resolution of technical issues. Assesses complex problems, collects data, establishes facts, and documents detailed information into the CRM.
• Customer Ownership: Owns the customer support experience and resolves customer satisfaction issues by designing and implementing solutions to complex technical problems.
• Escalation and Communication: Escalates, owns, and remains focused on driving the resolution of issues through appropriate channels, using highly effective communication skills. Provides frequent and informed updates.
• Proactive Maintenance: Performs preventative maintenance activities and remote software upgrades to ensure system stability for customers.
• Knowledge Base: Provides direct input to help continue building the internal and customer-facing knowledge base by documenting root cause and solution details.

Required & Preferred Qualifications: Health IT and Networking

Success requires a solid foundation in core IT infrastructure, with a strong preference for health IT standards and clinical workflow knowledge.

Required:

• Knowledgeable in computer hardware, including workstations, servers, and storage devices.
• Proficient with workstation and server operating systems.
• Solid understanding of network infrastructure and communication protocols.
• Excellent customer service, documentation, and communication skills.
• Capable of prioritizing multiple tasks with minimal supervision.

Preferred:

• Understanding of clinical workflow in a cardiac cath lab environment.
• Familiarity with database technologies such as SQL.
• Familiarity with HL-7 standards.
• Education: Bachelor’s Degree in Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering, or Medical Informatics is preferred.

Solace, a rapidly growing Series B startup aiming to redefine healthcare advocacy, is seeking an IT Support Engineer. This remote role will be the primary technical resource responsible for maintaining smooth operations, managing user access, and ensuring security adherence for a fully distributed team.

• Location: Remote (United States)
• Employment Type: Full Time
• Experience: 2–4 years in IT support/helpdesk.
• Focus: End-user support, device management (macOS/Windows), identity management (Okta/Google Workspace), and security policy enforcement.

What You'll Do: Support, Access, and Hardware Management

The engineer manages the full employee technology lifecycle, from provisioning to troubleshooting and infrastructure maintenance.

• Technical Support: Provide primary technical support via helpdesk, Slack, and other remote tools. Troubleshoot and resolve hardware, software, and connectivity issues across macOS, Windows, and mobile platforms.
• User & Identity Management: Manage user onboarding and offboarding, including device setup, account provisioning, and permissions through tools such as Google Workspace, Okta, and 1Password.
• System & Device Administration: Administer device management and endpoint-security tools. Maintain the company’s hardware inventory, asset tracking, and license management systems.
• Security Collaboration: Collaborate with the Security team to ensure adherence to security policies, including MFA, patching, and access-control requirements.
• Documentation & Projects: Document troubleshooting procedures, IT workflows, and user guides in the internal IT & Security Wiki. Participate in IT projects and process-improvement initiatives.
• Network/Office Support: Assist with network and office infrastructure support where applicable (printers, routers, A/V systems).

Required Experience and Skills: Distributed Environment Proficiency

Success requires strong hands-on skills across common enterprise and cloud technologies used by remote teams.

• Experience: 2–4 years of experience in IT support, helpdesk, or systems administration.
• Operating Systems: Strong knowledge of macOS and Windows operating systems.
• Tools Familiarity: Demonstrated experience with cloud-based SaaS applications. Familiarity with IAM tools (Okta), MDM systems, and ticketing platforms.
• Networking: Fundamental understanding of networking concepts, including VPN, DNS, Wi-Fi, and IP configuration.
• Workforce: Experience supporting a distributed or hybrid workforce.
• Preferred Skills: Exposure to scripting or automation (e.g., Bash, Python); working knowledge of cloud environments (AWS, GCP); relevant certifications (CompTIA A+, Network+).

DivIHN is seeking an experienced, senior-level IBM z/VM Systems Administrator to manage and maintain a mission-critical IBM mainframe virtualization infrastructure for a state government client. This role is essential for ensuring the stability, performance, and security of systems supporting statewide business applications.

• Location: Remote (Initial one week on-site in Springfield, IL, then remote with occasional travel).
• Duration: 6 Months (Contract)
• Experience: Minimum 8 - 10 years of experience administering IBM z/VM environments.
• Focus: z/VM installation, configuration, RACF security enforcement, and high-availability architecture.

Key Responsibilities: Enterprise Mainframe Administration

The administrator will be responsible for the full lifecycle management of the z/VM environment, with a strong emphasis on security and disaster preparedness.

• System Maintenance: Install, configure, and maintain IBM z/VM operating environments, including applying maintenance, service packs, and system upgrades.
• Resource Management: Monitor and manage z/VM system resources (CPU, memory, I/O). Administer virtual machine definitions, directory entries, and user access. Maintain performance tuning and capacity planning documentation.
• Security & Compliance:
  • Implement and enforce RACF policies for z/VM directory and resource access.
  • Configure and support secure networking with AT-TLS and SSL/TLS keyrings.
  • Ensure compliance with strict security frameworks like SOC2 and IRS Pub 1075.
• Disaster Recovery (DR): Participate in DR testing and system restoration planning. Develop and maintain z/VM recovery runbooks and operational procedures.
• Support: Troubleshoot and resolve z/VM system issues and work collaboratively with vendors (IBM, HPE) and internal teams. Provide documentation and mentoring to junior staff.

Required Qualifications: Deep z/VM and Security Expertise

Success requires deep, hands-on experience in the z/VM ecosystem, particularly in security administration for highly regulated environments.

• Core Experience: Minimum 8 – 10 years of experience administering IBM z/VM environments.
• z/VM Knowledge: Strong knowledge of z/VM systems administration, user directory management, and virtualization concepts.
• Security: Extensive experience with RACF administration and security enforcement in a z/VM environment.
• Performance: Proven ability in system performance tuning, capacity management, and resource allocation.
• DR: Experience supporting Disaster Recovery procedures and high-availability architecture.

Preferred Qualifications

• Familiarity with LinuxONE environments and Linux guest management under z/VM.
• Experience with automation tools (REXX, Python, Ansible for z/VM/LinuxONE).
• Prior experience in government or other highly regulated environments.

William & Mary Libraries is seeking a Library Systems Administrator to manage and optimize its essential suite of library systems. This role is a subject matter expert and technical lead, ensuring streamlined workflows and facilitating user access to resources across W&M and its consortium partners (Colonial Williamsburg and Richard Bland College).

• Location: William & Mary, Williamsburg, VA (Not eligible for fully remote work)
• Work Arrangement: Requires an on-site presence (with telework possible once per week).
• Hiring Range: $65,000 – $80,000 commensurate with experience.
• Focus: Administration of Alma/Primo VE, ILLiad, and system integration.

Key Responsibilities: System Management and Consortium Collaboration

The administrator is critical for technical maintenance, workflow optimization, and liaising between library staff, campus IT, and vendors.

• Core Systems Administration: Responsible for support and administration of a suite of library systems,
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• including Alma/Primo VE (ExLibris library services platform), ILLiad (Interlibrary Loan), LibApps, OpenAthens, and others.
• Workflow & Integration: Engage in problem-solving and workflow assessment in close collaboration with library staff and consortia partners to support streamlined processes. Facilitate system integration projects.
• Vendor & Advocacy: Serve as the lead contact with systems vendors, troubleshoot bugs, and advocate with vendors regarding issue resolutions and feature requests.
• Reporting & Data: Prepare and maintain reports and statistical data reports for external requirements (ACRL, IPEDS, etc.).
• Technical Optimization: Keep abreast of proposed and new functionality to expand system capabilities. Focus on user experience to inform design decisions.

Required Qualifications: Technical & Metadata Foundation

Candidates must have experience with web technologies, programming, and core metadata standards essential to library systems.

• Technical Skills: Experience with web technologies: HTML, CSS, and JavaScript, and at least one programming language.
• Metadata Knowledge: Knowledge of relevant metadata standards such as MARC, Dublin Core, XML, and/or OpenURL.
• Analytical Skills: Strong analytical and creative problem-solving skills with the ability to interpret and apply complex policies.
• Communication: Strong interpersonal communication, customer service, and group facilitation skills, demonstrating patience and collegiality.

Preferred Qualifications

• Experience: Experience providing support and management for ExLibris Alma and Primo VE.
• Programming: Competency and understanding of at least 2 programming languages.
• Industry: Two years’ experience in an academic or research institution setting.