​Recharge is the leading subscription commerce platform for Shopify, powering major brands like Dr. Squatch and Blueland. This Associate Technical Support Engineer role is a high-impact, merchant-facing position within the Customer Success team. You will use a "live chat first" approach to help over 20,000 global merchants manage subscription billing, customer retention, and recurring revenue workflows.

• ​Compensation: $60,000 – $67,000 USD
• ​Location: Remote (PST Shift: 8 am – 5 pm PST)
• ​Experience: 2+ years in SaaS technical support.
• ​Core Tech: HTML, CSS, JavaScript, SQL, Splunk, Looker.

​Subscription Commerce Troubleshooting

​You will act as a product expert, helping merchants navigate the complexities of subscription management. This involves troubleshooting recurring billing cycles, discount codes, and customer portal issues. You'll work within a "swarm support" model, collaborating with teammates to resolve high-priority merchant blockers in real-time.

​Technical Investigation & Data Querying

​When issues go beyond general inquiries, you will perform deeper investigations using technical tools. You will use SQL to query merchant data and Splunk or Looker to identify patterns, monitor system logs, and report potential incidents. Your goal is to distinguish between user error and actual platform bugs before escalating to engineering.

​Front-End & API Familiarity

​Because Recharge integrates directly into merchant storefronts (primarily Shopify), you need a working knowledge of HTML, CSS, and JavaScript. You will triage issues related to how the Recharge widget appears and functions on a merchant's site, ensuring a seamless checkout and portal experience for the end consumer.

​Summary: You are the technical front line for the world's fastest-growing subscription brands. By combining front-end coding knowledge with data analysis skills in SQL and Splunk, you ensure that merchants can scale their recurring revenue without technical friction.

​Vanta is the leader in automated trust and security compliance, helping businesses monitor their security continuously and prove it with ease. This Technical Support Engineer (TSE) role is a high-level Tier 3/4 escalation position. You will act as the final technical authority within the support organization, resolving complex issues related to cloud infrastructure, automated security monitoring, and deep API integrations for enterprise-grade customers.

• ​Compensation: $107,000 – $126,000 + Equity
• ​Location: Remote (U.S., working 8 AM – 5 PM EST)
• ​Experience: 4+ years in SaaS support; 2+ years in Tier 3/4 support.
• ​Core Tech: AWS/Azure/GCP, APIs (REST/GraphQL), IAM (SAML/OAuth), SQL/NoSQL.

​Cloud Infrastructure & Security Monitoring

​Since Vanta monitors cloud environments for compliance, you must have advanced troubleshooting skills in AWS, Azure, and GCP. You will investigate issues involving load balancers, resource tagging, and cloud application architecture to ensure Vanta’s agents and integrations are correctly capturing security data across diverse customer environments.

​Identity & Access Management (IAM)

​A significant portion of Vanta’s value comes from verifying who has access to what. You will troubleshoot complex IAM protocols including SAML, OAuth, and SCIM. You’ll work extensively with Identity Providers like Okta, Auth0, and Office 365 to resolve authentication gaps and synchronization errors that impact a customer's compliance posture.

​API Integrations & Data Analysis

​Vanta relies on a web of integrations to automate evidence collection. You will use your knowledge of REST and GraphQL APIs to diagnose broken connections and data discrepancies. You are expected to be proficient in querying SQL and NoSQL (MongoDB) databases and using Datadog to analyze logs and trace complex, multi-relational data flows.

​Summary: You are the technical "closer" for Vanta’s most difficult customer challenges. By combining deep cloud expertise with a mastery of identity protocols and API troubleshooting, you ensure that Vanta’s automated compliance engine remains a trusted source of truth for global businesses.

​ScienceLogic is a leader in Autonomic IT, providing a platform that uses AI and automation to manage hybrid cloud monitoring. This Technical Support Engineer (TSE) role is a high-level Tier 2 escalation position. You will support the SL1 platform, a complex Linux-based solution that integrates heavily with modern containerization, networking protocols, and distributed streaming data.

• ​Location: Reston, VA or Remote (US)
• ​Experience: 2+ years in Linux-based enterprise software support.
• ​Core Tech: Linux Admin, SQL (MariaDB/MySQL), Kafka, Kubernetes, Docker, SNMP.
• ​Focus: Advanced troubleshooting of hybrid cloud monitoring and high-availability systems.

​Containerization & Distributed Messaging

​You will support the modern architecture of the ScienceLogic platform, which relies on Kubernetes and Docker for orchestration and Kafka for real-time data streaming. You must be able to troubleshoot these components both on-premises and within AWS environments to ensure the "always-on" nature of enterprise IT operations.

​Network Monitoring & SNMP Protocols

​Because ScienceLogic is a monitoring platform, a deep understanding of SNMP (Simple Network Management Protocol) is non-negotiable. You will use tools like snmpwalk and work with MIBs and OIDs to diagnose why the platform may not be communicating correctly with a customer's firewalls, routers, or switches.

​Linux Systems & High Availability

​The role requires advanced Linux administration and the ability to script in major shells (Bash/Python/PHP) to automate fixes. You will also deal with complex high-availability (HA) configurations involving DRBD, Corosync, and Pacemaker, ensuring that the monitoring system itself remains self-healing and resilient.

​Database & SQL Proficiency

​You are expected to perform deep-level data investigations. This involves constructing complex SQL statements to query and occasionally update information within MariaDB or MySQL databases to resolve configuration issues or data inconsistencies that block customer success.

​Summary: You are the Tier 2 expert for ScienceLogic’s most complex technical challenges. By combining deep Linux systems knowledge with a mastery of containerization and network protocols, you enable organizations to transition from reactive monitoring to fully autonomous, self-healing IT environments.

​Iterable is a top-tier AI-powered customer engagement platform used by global brands like Priceline and Box to manage cross-channel interactions. This Technical Support Engineer (TSE) role is a specialized internal escalation position. You won't just be answering tickets; you will be the bridge between Support and Engineering, building internal automation tools, querying complex databases, and troubleshooting the deep technical infrastructure behind email, SMS, and push notifications.

• ​Location: Remote (US) or Hybrid (ATL, AUS, BOS, CHI, DEN)
• ​Experience: 1–3 years in a TSE or similar technical role.
• ​Core Tech: APIs, Scripting, Front-end (HTML/JS), DNS/Email Deliverability.
• ​Mission: Solve high-complexity escalations and automate away manual support work.

​API Debugging & Integration

​You will serve as a subject matter expert on Iterable's APIs. This involves using Postman and Browser Developer Tools to debug complex integration issues for enterprise clients. You will collaborate with Engineering to support internal API integrations and develop custom tooling that enables frontline teams to handle complex data requests.

​Email Deliverability & Network Protocols

​A core part of customer engagement is ensuring messages actually reach the inbox. You must have a working knowledge of DNS and email authentication protocols, including SPF, DKIM, and DMARC. You will troubleshoot deliverability issues to ensure that marketing campaigns for 1,200+ global brands remain compliant and effective.

​Data Investigation & Internal Tooling

​This role has a heavy emphasis on "building." You will query PostgreSQL, MySQL, or Elasticsearch to troubleshoot data inconsistencies and provide insights beyond self-service capabilities. You are expected to use your scripting skills to develop internal dashboards, automation scripts, and troubleshooting utilities that reduce the support team's manual workload.

​Summary: You are the technical "Fixer" for Iterable’s most difficult platform challenges. By combining coding ability with deep database knowledge and a mastery of communication protocols, you ensure the platform remains scalable and the support organization remains efficient.

​Jama Software is a leader in requirements management, helping engineering organizations in high-stakes industries like aerospace, medical devices, and automotive minimize risk through their Jama Connect® platform. This Technical Support Engineer (TSE) role is a high-level technical position that spans both Cloud (SaaS) and Self-Hosted environments. You will be the primary technical resource for complex migrations, Java-based troubleshooting, and infrastructure configuration.

• ​Location: Remote (US)
• ​Experience: 2+ years in Java web app support & Linux command line.
• ​Core Tech Stack: Java, Linux, Docker, Kubernetes, REST APIs.
• ​Schedule: Includes an on-call rotation (nights/weekends).

​Cloud & Self-Hosted Infrastructure

​You will act as the technical lead for customers moving between environments. This includes supporting self-hosted installations (on-prem) and managing the migration path to Jama's Cloud solution. You must be proficient in troubleshooting the underlying infrastructure, specifically containerization via Docker and Kubernetes (KOTS), to resolve deployment blockers.

​Advanced Troubleshooting & Log Analysis

​The role goes far beyond basic "front-end" support. You will perform deep dives into system logs using the Linux command line, analyze support bundles via Datadog, and use tools like Visual VM and IntelliJ IDEA to identify performance bottlenecks or defects in Java-based web applications.

​API & Network Configuration

​A significant portion of the work involves resolving connectivity and integration issues. You will troubleshoot REST API calls and navigate complex networking environments involving firewalls and proxies. Your goal is to ensure "Live Traceability" across the customer's best-of-breed tool stack remains uninterrupted.

​Summary: You are the technical backbone for Jama Software’s global customer base. By combining deep Linux and Java expertise with a mastery of containerization and networking, you ensure that the world's most innovative engineering teams can manage their requirements without technical friction.

​Ambry Genetics is a leader in clinical diagnostic testing and genetics. This Senior Project Manager role, focused on COPD (Chronic Obstructive Pulmonary Disease) initiatives, sits within the Enterprise Project Management Office (PMO). You will be responsible for navigating the complex lifecycle of biotech projects, specifically moving high-stakes diagnostic assays from development through validation in a highly regulated lab environment.

• ​Compensation: $120,000 – $140,000 + 7.5% STI Plan
• ​Location: Remote (US)
• ​Experience: 5+ years in Project Management (Biotech/Regulated Lab environment preferred)
• ​Education: Bachelor’s degree or equivalent

​Biotech Product & Assay Development

​A critical component of this role is managing the technical nuances of Assay Development and Validation. You will oversee the transition of genetic testing products through rigorous scientific and operational milestones. This requires a deep understanding of laboratory logistics and the regulatory standards (such as CLIA/CAP) that govern diagnostic testing.

​Full Lifecycle PMO Governance

​Working under the general direction of a Program Manager, you will assume primary responsibility for the entire project life cycle. This includes financial analysis, budget tracking, and the creation of detailed schedules using tools like Smartsheet, MS Project, or Confluence. You are expected to maintain strict conformance to Ambry's PMO methodologies to ensure projects remain on time and on budget.

​Influence & Stakeholder Management

​As a Senior PM, you must be able to influence without authority. You will lead cross-functional teams and influence middle management on technical and business solutions. This involves translating complex laboratory and genetic data into standard status reports and executive updates to ensure cross-group dependencies are managed effectively.

​Summary: You are the operational driver for Ambry's genetic diagnostic pipeline. By combining professional project management rigor with a technical understanding of biotech assay validation, you ensure that critical genetic insights reach patients and providers through efficient, compliant, and well-executed project delivery.

​Alliant Insurance Services is a premier national insurance brokerage and consulting firm. This IT Project Manager role (Req #4309) is a multifaceted position that blends Project Management, Business Analysis, and UX/UI Oversight. You will be responsible for the end-to-end delivery of IT initiatives that improve workflow and internal reporting, requiring you to translate complex insurance business needs into functional technical specifications.

• ​Requisition ID: 4309
• ​Location: Virtual (United States)
• ​Experience: 5+ years relevant experience; 2+ years in Project Management; 2+ years as an IT Business Analyst.
• ​Industry Focus: Insurance or Marketing-related software.

​Dual-Role: Business Analysis & Project Management

​This position requires a high level of versatility. You will act as a Business Analyst to develop wireframes, markups, and functional specifications, while simultaneously serving as the Project Manager responsible for ROI reporting and schedule execution. You will bridge the gap between business units and IT Development, ensuring that technical solutions align with the company’s strategic growth goals.

​Agile Execution & Governance

​Operating within an Agile framework, you will coordinate production tasks and manage vendor relationships. Your responsibilities include establishing Standard Operating Procedures (SOPs) and Critical Success Indicators (CSIs) to monitor performance. You must be comfortable presenting progress reports—including financial health and budget interpretations—to executive leadership at month-end and quarter-end meetings.

​Quality Assurance & User Experience (UX)

​A standout feature of this role is the emphasis on Usability Testing. You will not only test system functionality but also oversee the design of user interfaces. Working with marketing and operations, you will review design elements and templates to ensure a high-quality user experience, ensuring that internal applications are as intuitive as they are functional.

​Summary: You are the technical and strategic glue for Alliant’s internal platforms. By combining deep insurance industry knowledge with expertise in data architecture and Agile delivery, you ensure that Alliant’s IT infrastructure is a catalyst for organizational efficiency and risk management innovation.

​UST HealthProof specializes in BPaaS (Business Process as a Service) for health plans, managing high-volume administrative tasks to streamline healthcare operations. This Senior Project Manager role (internal title Project Manager II) focuses on the full lifecycle of complex application and system implementations. You will be responsible for translating high-level business complexity into actionable task structures while managing multiple concurrent mid-scale projects.

• ​Compensation: $102,000 – $120,000
• ​Location: Remote (US)
• ​Experience: 7+ years in Project Management
• ​Education: Bachelor’s required; MBA or PMP highly preferred

​End-to-End System Implementation

​You will lead projects from initiation through closing using formal PMI-based methodologies. This involves not just tracking timelines, but architecting the project structure—identifying intricate task relationships, critical path dependencies, and resource requirements for complex software deployments in the healthcare space.

​Root Cause & Risk Management

​A core requirement of this role is the ability to look beyond surface-level issues. You are expected to be highly skilled in Root Cause Analysis (RCA) and proactive risk mitigation. By identifying potential bottlenecks before they impact the schedule, you ensure that high-complexity projects remain on track and within budget.

​Strategic Communication & Facilitation

​You will serve as the primary facilitator for various project ceremonies, including requirements gathering, solution design sessions, and executive status updates. Your role is to bridge the gap between technical teams and business stakeholders, ensuring that complex objectives are broken down into measurable deliverables.

​Summary: You are the execution lead for UST HealthProof's most critical system implementations. By combining deep PMI standards knowledge with sharp business acumen, you navigate the complexities of healthcare IT to deliver scalable, quality-driven solutions that unburden health plan administrators.

​RevolutionParts is a leader in automotive eCommerce, providing platforms that help brands and dealers maximize online parts sales. This Senior Project Manager role, situated within the Customer Experience and System Operations teams, is a high-visibility leadership position. You will act as the "Revolutionary" lead for strategic initiatives, ranging from Enterprise customer onboarding to new market launches and catalog enrichment projects.

• ​Location: Remote (United States)
• ​Experience: 7+ years in Technical PM; 5+ years in eCommerce delivery.
• ​Portfolio: Managing 5+ concurrent complex projects.
• ​Key Focus: Cross-functional leadership, enterprise migrations, and "High Altitude" communication.

​Project Governance & Lifecycle Management

​You will be responsible for building the frameworks that guide projects from conceptual design to launch. This includes creating and maintaining a full suite of PM artifacts: Project Charters, RACI charts, Risk Registers, and Status Reports. A unique part of this role involves collaborating with System Operations to consolidate PM software tools across the organization to reduce friction and "cycle time."

​Enterprise Customer & Platform Strategy

​This role is deeply embedded in the Customer Experience. You will lead high-stakes eCommerce projects such as platform migrations and new store launches for Enterprise-level automotive brands. You must possess the "Leadership Gravitas" to influence external stakeholders on "what really matters" (Value) versus "what is nice to have" (Complexity), ensuring that technical constraints never derail business outcomes.

​Cross-Functional Leadership & Mentorship

​You will act as the bridge between Engineering, Product, and Business Development. The role requires extreme "context switching"—discussing technical specifications with developers one hour and business outcomes with C-suite executives the next. Additionally, you will lead and mentor junior Project Managers, defining team structures and resource plans to ensure professionally branded delivery.

​Summary: You are the operational architect for RevolutionParts’ strategic growth. By leveraging data-driven decision-making and a deep understanding of the eCommerce lifecycle, you transform complex automotive challenges into streamlined digital solutions that drive revenue for the world's largest automotive brands.

​ArchKey Solutions is a national leader in specialty trade electrical and technology systems. This Associate Project Manager role is a junior-level position within the Technologies Department, designed for individuals with 0–1 years of experience. You will act as the primary liaison between the field staff and Senior Project Managers, ensuring that large-scale infrastructure and electrical projects are documented, billed, and executed according to strict engineering specifications.

• ​Location: Remote, United States (with required travel/temporary relocation to project sites).
• ​Industry: Specialty Trade Construction / Electrical & Technology Systems.
• ​Experience: 0–1 years (Entry-Level to Associate).
• ​Education: Associate or Bachelor’s degree in Construction Management or related field.

​Field Operations & Technical Support

​You will translate complex blueprints and specifications into actionable field data. This includes preparing sketches, processing RFIs (Requests for Information), and managing Change Orders. You are responsible for ensuring that the technical "as-built" reality matches the original design intent through frequent jobsite inspections and constructability reviews.

​Project Controls & Financial Tracking

​A core responsibility is assisting with the "business side" of construction. You will manage labor and material cost codes, track project budgets, and assist with customer billing. By maintaining detailed job cost reviews and purchase orders, you provide the Senior Project Manager with the data needed to keep the project profitable and on schedule.

​Quality Assurance & Closeout

​You serve as the "historian" of the project. This involves taking weekly progress photographs, recording meeting minutes, and ensuring that all testing and inspection reports are filed correctly. You will organize the comprehensive documentation required for commissioning and project closeout, ensuring a seamless handoff to the facility owner.

​Summary: You are the operational support system for ArchKey’s visionary infrastructure projects. By mastering the lifecycle of construction documentation—from preconstruction takeoffs to final commissioning—you ensure that large-scale electrical and technology systems are built safely, sustainably, and within budget.

McCreadie Group, part of the Cordance portfolio, provides software solutions dedicated to pharmacy profession advancement and drug research. This Project Manager role is a high-impact position focused on executing complex, high-value initiatives such as international expansion, data migrations, and strategic process automation. You will act as the central coordinator for cross-functional teams to ensure operational excellence and revenue protection.

• ​Location: Remote (United States)
• ​Company Context: Portfolio-based (Cordance) specializing in B2B SaaS for Healthcare/Pharmacy.
• ​Experience: 3+ years in PM, preferably in Healthcare Tech or Enterprise Software.
• ​Key Focus: Risk mitigation, regulatory compliance, and cross-functional execution.

​Project Lifecycle & Execution

​You will be responsible for the end-to-end delivery of McCreadie’s most critical projects. This involves developing standardized PM artifacts and managing resource allocations across multiple initiatives. Your role is to ensure that client implementations and internal automation projects are delivered on time, within scope, and aligned with enterprise revenue goals.

​Regulatory Compliance & Legal Operations

​Given McCreadie's focus on clinical trials and pharmacy research, project activities must adhere to strict legal and contractual obligations. You will assist in legal operations and the automation of renewals, ensuring all project documentation meets healthcare regulatory standards. This is a specialized intersection of project management and clinical compliance.

​Risk Management & Stakeholder Communication

​You will proactively identify and mitigate risks that could impact high-value client implementations. This role requires high-level communication skills to report KPIs and project outcomes to executive stakeholders while facilitating teamwork across departments and external healthcare partners.

​Summary: You are the execution lead for McCreadie Group's strategic growth. By combining rigorous project planning with a deep understanding of healthcare compliance and SaaS operations, you ensure that complex migrations and expansions deliver measurable business value while maintaining the high standards required for pharmacy research.McCreadie Group, part of the Cordance portfolio, provides software solutions dedicated to pharmacy profession advancement and drug research. This Project Manager role is a high-impact position focused on executing complex, high-value initiatives such as international expansion, data migrations, and strategic process automation. You will act as the central coordinator for cross-functional teams to ensure operational excellence and revenue protection.

• ​Location: Remote (United States)
• ​Company Context: Portfolio-based (Cordance) specializing in B2B SaaS for Healthcare/Pharmacy.
• ​Experience: 3+ years in PM, preferably in Healthcare Tech or Enterprise Software.
• ​Key Focus: Risk mitigation, regulatory compliance, and cross-functional execution.

​Project Lifecycle & Execution

​You will be responsible for the end-to-end delivery of McCreadie’s most critical projects. This involves developing standardized PM artifacts and managing resource allocations across multiple initiatives. Your role is to ensure that client implementations and internal automation projects are delivered on time, within scope, and aligned with enterprise revenue goals.

​Regulatory Compliance & Legal Operations

​Given McCreadie's focus on clinical trials and pharmacy research, project activities must adhere to strict legal and contractual obligations. You will assist in legal operations and the automation of renewals, ensuring all project documentation meets healthcare regulatory standards. This is a specialized intersection of project management and clinical compliance.

​Risk Management & Stakeholder Communication

​You will proactively identify and mitigate risks that could impact high-value client implementations. This role requires high-level communication skills to report KPIs and project outcomes to executive stakeholders while facilitating teamwork across departments and external healthcare partners.

​Summary: You are the execution lead for McCreadie Group's strategic growth. By combining rigorous project planning with a deep understanding of healthcare compliance and SaaS operations, you ensure that complex migrations and expansions deliver measurable business value while maintaining the high standards required for pharmacy research.

​Varian Medical Systems is looking for a hybrid-remote Project Manager to bridge the gap between Supply Chain Management (SCM) and Advanced Data Analytics. This role is embedded in the Plan & Materials organization, focusing on digital transformation and process optimization using SAP data to drive visibility, inventory health, and planning accuracy.

• ​Requisition ID: R-25695
• ​Locations: Multiple (Atlanta, Palo Alto, Milpitas, Las Vegas, etc.)
• ​Work Model: Hybrid (Prefer 2 days/week onsite)
• ​Experience: 3+ years with a Bachelor's OR 1+ year with a Master's degree.

​Supply Chain Data Engineering & Visualization

​You will lead cross-functional initiatives to convert complex SAP data (MM, PP, MRP) into actionable insights. This involves designing and automating data pipelines and reporting workflows to ensure real-time decision-making. You will be the architect behind dynamic dashboards in Power BI or Qlik Sense that track inventory health, material availability, and supplier performance.

​SAP Optimization & Process Improvement

​A deep technical understanding of SAP modules (MM, PP, MRP) is essential. You will analyze Material Requirements Planning (MRP) and Bill of Materials (BOM) management to identify operational gaps. By establishing strong data governance practices within SAP and platforms like Snowflake or HANA, you will standardize workflows and implement scalable solutions to enhance material flow.

​Digital Transformation & Predictive Analytics

​Beyond standard reporting, you will champion a culture of data literacy. This includes driving continuous improvement through Lean, Six Sigma, or Agile methodologies. High-level candidates will also explore the deployment of Machine Learning or AI models to transition the supply chain from reactive reporting to predictive and prescriptive analytics.

​Summary: You are the technical linchpin for Varian’s Supply Chain digital evolution. By marrying SAP expertise with modern data science tools like Python, SQL, and Power BI, you ensure that material flow and procurement are governed by data rather than intuition, directly supporting the sustainable delivery of healthcare breakthroughs.

​UST HealthProof specializes in BPaaS (Business Process as a Service) for health plan operations. This Project Manager II role is a strategic internal position within the Enterprise PMO (EPMO). Unlike client-facing roles, this position focuses on driving internal organizational transformation, operational efficiency, and large-scale process adoption across their global workforce.

• ​Compensation: $102,000 – $120,000
• ​Location: Remote (US)
• ​Experience: 5+ years in Project Management

​Internal Enterprise Transformation

​You will lead complex internal initiatives that support enterprise-wide transformation. This requires a focus on Organizational Readiness, ensuring that new internal processes or strategic shifts are communicated effectively and adopted by over 4,000 employees worldwide.

​EPMO Governance & Smartsheet

​As a power user of Smartsheet, you will be responsible for maintaining project schedules and rigorous RAID logs (Risks, Assumptions, Issues, Dependencies). All project delivery must align with strict EPMO quality standards and internal KPIs to ensure predictable outcomes.

​Executive Presence & Partnership

​A core requirement is the ability to partner with senior leaders to define project scope and success criteria. You will be responsible for creating and delivering executive-ready dashboards and presentations that provide high-level visibility into project health and strategic alignment.

​Summary: You are the operational backbone for UST HealthProof’s internal evolution. By bridging the gap between senior leadership's vision and technical execution through Smartsheet and EPMO governance, you ensure internal projects move the needle on enterprise strategy.

​Finvi is a technology-transforming company specializing in enterprise software solutions. This role is a "consultative" project management position focused on Professional Services and Implementations. You aren't just managing internal tasks; you are leading Mid-Market and Enterprise clients through the high-stakes journey of deploying a complex, highly configurable SaaS product.

• ​Salary Range: $90,000 – $135,000
• ​Location: Burlington, Massachusetts (Remote/Hybrid potential often exists at Finvi, but this is the primary hub).
• ​Experience Required: 5+ years in complex SaaS implementations.
• ​Core Focus: End-to-end product deployment, client onboarding, and technical migration.

​Key Responsibilities: Transitioning "Chaos into Order"

​This role is unique because it sits at the intersection of Project Management, Solution Architecture, and Customer Success.

​1. End-to-End SaaS Implementation

​You will lead the entire lifecycle of a client’s transition to Finvi’s platform. This is not a "cookie-cutter" deployment; it involves navigating "gnarly integrations" and customized configurations. You are responsible for defining the scope, managing the resources, and ensuring the technical migration meets the customer's specific business goals.

​2. Roadmap Influence & Voice of Customer

​Because you are delivering a "new to market" product, your feedback is critical. You will act as a bridge between the customer and the Product/Engineering teams. When you identify blockers or product limitations, you are expected to design creative, scalable workarounds and elevate that feedback to influence the future product roadmap.

​3. Risk Management & Forecasting

​Finvi expects a "lightweight framework" approach to risk. You will be responsible for early identification of project slippage and building predictable delivery models. This is especially vital for Enterprise clients with complex data challenges where traditional project timelines often fail.

​What You’ll Need to Succeed

​Finvi is looking for "Grit" and a consultative mindset—someone who can stay calm during high-pressure migrations.

• ​SaaS Mastery: 5+ years of experience managing the implementation of highly configurable software.
• ​Problem Solving: Ability to translate complex data and integrations into manageable phases.
• ​Consultative Communication: Strong interpersonal skills to guide C-suite stakeholders through technical change management.
• ​Execution: A track record of delivering projects on time and within budget, even when the "product is evolving" underneath you.

​Why This Role is Different

​Unlike standard PM roles where you follow a set playbook, Finvi is giving these Project Managers the power to influence tool selection and best practices. You are a key player in a formative growth stage, meaning your impact on how Finvi does implementations will be felt across the entire organization.

​Workforce Diversity Statistics (Project Management Context)

​To provide context on the current landscape of the profession you are entering, here are the latest demographics for Project Managers in the United States (source: BLS/Industry Data):

• ​Gender: Approximately 35-40% of Project Managers are female.
• ​Race/Ethnicity: * White: ~70%
  • ​Hispanic or Latino: ~12%
  • ​Black or African American: ~9%
  • ​Asian: ~7%
• ​SaaS/Tech Sector: Diversity in the SaaS/IT project management space has seen a 15% increase in minority representation over the last five years as companies like Finvi emphasize "Embracing Differences" in their core values.

​Summary of Role Impact

​At Finvi, a successful "Go-Live" is viewed as a launchpad, not a landing. By successfully navigating the "combinatorial explosion" of client data and SaaS configurations, you ensure that customers achieve immediate ROI. Your work directly contributes to Finvi’s growth during this transformative stage, turning complex migrations into long-term customer success stories.

​Live Nation Entertainment, the parent company of Ticketmaster, is the world’s leading live entertainment company. This Senior-level, Remote role (Work From Home - California) is a specialized position within the Governance, Risk, and Compliance (GRC) team. You will primarily act as an Internal Security Assessor (ISA), focusing on the massive scale of PCI DSS (Payment Card Industry Data Security Standard) compliance required to secure over 620 million annual ticket sales.

• ​Requisition ID: JR-84959
• ​Location: Remote (California residency usually required for tax/legal)
• ​Experience Required: 3–5 years as a PCI SSC ISA or QSA.
• ​Key Frameworks: PCI DSS 4.0, NIST CSF.
• ​Reporting To: Senior Manager, GRC.

​Key Responsibilities: Leading the PCI Lifecycle

​Live Nation operates one of the most complex payment environments in the world. Your role is to ensure that security is "sustainable" rather than just a yearly audit.

​1. PCI DSS Assessment Leadership

​As a certified ISA (Internal Security Assessor), you will lead the company's PCI DSS assessments. This involves documenting findings, performing gap analyses, and providing remediation recommendations. A major focus of this role is Scope Reduction—finding ways to segment the network so that fewer systems are subject to the rigorous (and expensive) PCI requirements.

​2. Quarterly Security Reviews (QSRs)

​Compliance at Live Nation is not an annual event. You will lead Quarterly Security Reviews with various business units (Concerts, Ticketmaster, Media). These reviews verify that critical PCI controls—such as firewall rule reviews, user access audits, and vulnerability scans—are being performed consistently throughout the year.

​3. Subject Matter Expertise & Liaison

​You will act as the technical bridge between Network Engineers, Architects, and Finance teams. You'll also liaise with external QSAs (Qualified Security Assessors) to ensure global audit projects are completed on time. When a client or legal team asks a compliance query, you are the voice of the company providing the technical validation.

​Required Technical Competencies

​Live Nation needs an auditor with "boots-on-the-ground" technical knowledge who can challenge complex configurations.

• ​Certifications: Must be a current or former PCI SSC ISA or QSA. CISA or CISM is highly preferred.
• ​Audit Experience: 3–5 years in IT Audit, Regulatory Compliance, or SecOps.
• ​Technical Breadth: Familiarity with:
  • ​Network Security: Encryption, Key Management, and IDS/IPS.
  • ​System Integrity: File Integrity Monitoring (FIM) and Logging/Monitoring.
  • ​Development: SDLC security, Code Reviews, and Change Management (SOD).
• ​Environment: Experience in large, global environments spanning multiple time zones and business units.

​Why This Role Matters

​With approximately 10,000 clients and 145 million fans, the security of Ticketmaster's payment systems is essential to the global economy of live events. In this role, you aren't just "checking boxes." You are architecting a global compliance posture that protects fans' financial data while enabling the "School of Live" to operate at an incredible scale. You help turn compliance into a competitive advantage by building trust with artists, sponsors, and fans.