Dayforce, a global Human Capital Management (HCM) company, is seeking a Cloud Systems Administrator Sr to focus on their Dayforce Link platform. Dayforce Link is a centralized, secure cloud solution managing data integration, transformation, and file transfers between internal systems and external trading partners, powered by IBM Sterling B2Bi.

This is a Full-time, Remote position in the United States. All candidates must be a U.S. Citizen, permanent resident, or green card holder.

About the Opportunity and Technical Focus

This senior role is deeply technical, focusing on deploying, configuring, and maintaining containerized Sterling B2Bi applications within a scalable cloud environment (Azure/AWS). You will be a key player in automation, security, disaster recovery, and ensuring robust B2B communication protocols are adhered to.

What You’ll Get to Do:

• Application & Infrastructure:
  • Deploy containerized Sterling applications with Kubernetes, optimizing resource utilization and performance.
  • Design and implement scalable cloud-based infrastructure solutions for Sterling B2Bi using Azure/AWS services.
  • Automate provisioning and configuration management using Terraform and Ansible.
• Sterling B2Bi Expertise:
  • Design and support Business Processes using the IBM Graphical Process Modeling tool.
  • Perform system testing, tuning, and capacity planning.
  • Perform ifix’s and application upgrades.
  • Configure and manage Routing Channel Templates.
  • Knowledge of Web services using methods such as SOAP and RESTful.
• Security & Protocols:
  • Ensure all file transmissions and adapters are secured according to InfoSec standards.
  • Manage PGP Keys and configure services/adapters.
  • Proficient in various B2B communication protocols such as FTPS, SFTP, HTTP/S, and AS2.
• Environment Management:
  • Responsible for managing all environmental instances: Production, DR, Dev, and Test.
  • Ensure clustered architectures adhere to High Availability, workload management, and Disaster Recovery practices.
  • Assist the Application Administrator with regular DR tests.

Key Requirements and Technology Stack

The role requires a strong background in both IBM Sterling B2Bi (or equivalent B2B integration platforms) and modern cloud/DevOps practices.

• Platform Focus: IBM Sterling B2Bi (or similar B2B integration platform).
• Cloud & DevOps: Kubernetes, Azure/AWS, Terraform, Ansible.
• Protocols & Security: FTPS, SFTP, AS2, PGP Keys.
• Architecture: Clustered architectures, HA, DR, and workload management.

Voltera, a company developing, owning, and operating infrastructure for zero-emission vehicles, is seeking an IT Architect & System Administrator. This is a highly strategic, hands-on leadership role responsible for overseeing the entire technology strategy, corporate and field IT operations, security, and data flow across a rapidly growing, infrastructure-heavy environment.

This position is based in Los Angeles, CA, or Denver, CO (Remote considered, but LA/Denver strongly preferred).

Role Summary and Strategic Leadership Mandate

This IT leader will be responsible for building a secure, scalable IT foundation that supports Voltera's growth in development, construction, and operations. You will function as both a strategic architect and a hands-on administrator, ensuring system efficiency, cohesion, and compliance.

What You’ll Do:

• Strategy & Planning: Develop and execute an IT roadmap aligned with company goals. Manage IT budgeting, vendor selection, and contracts to ensure operational and fiscal excellence.
• Infrastructure Design: Design, implement, and maintain secure IT infrastructure across offices, job sites, and remote environments.
• Enterprise System Ownership: Lead administration and optimization of critical enterprise systems, including CRM (Salesforce), ERP (NetSuite), and collaboration tools.
• Security & Compliance: Oversee the cybersecurity framework, policies, and compliance with standards like ISO, NIST, SOC2, and privacy regulations. Conduct regular system audits, vulnerability scans, and risk assessments.
• Operational Excellence: Lead incident response, disaster recovery, and business continuity planning. Manage device lifecycle and asset management programs.
• Data Integration: Support the integration of field and operational data into enterprise systems for visibility and reporting. Collaborate to streamline data flows between field systems, analytics platforms, and enterprise tools (requiring occasional hands-on integration development).
• Team Leadership: Build and lead a high-performing, service-oriented IT team focused on reliability and improvement.

Must-Have Experience and Technical Expertise

The ideal candidate must be a proven strategic leader with significant experience scaling IT systems in multi-site environments, combined with direct, hands-on expertise in key enterprise platforms and security controls.

• Experience & Leadership (Mandatory):
  • 8+ years of progressive IT experience, including at least 3–5 years in a leadership role managing corporate and distributed infrastructure.
  • Proven success scaling IT systems and processes in a growth-stage or multi-site environment.
• Core Technical Expertise:
  • Strong understanding of cloud architecture (AWS), MS 365 access controls, and cybersecurity best practices.
  • Proven hands-on expertise with Salesforce (admin and development), NetSuite, and Power BI.
  • Demonstrated success in implementing and integrating SaaS and cloud-based platforms across departments.
• Education: Bachelor’s degree in Information Systems, Computer Science, or related field.

Nice-to-Have (Preferred):

• Industry Experience: Experience in the energy, construction, utilities, or EV infrastructure industries.
• Certifications: PMP, ITIL, CISSP, CISM, AWS, Salesforce Administrator and/or Developer.
• Compliance Knowledge: Familiarity with SOC2 Type-2, ISO 27001, and NIST 2.0 environments.

Synapse Health, a company using technology to transform the Durable Medical Equipment (DME) industry ecosystem, is seeking a Senior System Administrator. This senior individual contributor role is critical for strengthening, securing, and scaling the company's technology foundation, with a heavy focus on the Microsoft Azure/Entra ID stack and driving automation.

This is a Full-time, Fully Remote position.

Role Summary and Infrastructure Ownership

The Senior System Administrator will own complex, multi-month IT projects from planning through execution, and will be responsible for the reliability, security, and scalability of the entire technology environment. This is a hands-on role that requires deep technical expertise combined with cross-functional influence, partnering closely with the VP of IT.

What You Will Do:

• Cloud & Identity Management: Configure, administer, and optimize Azure Active Directory (Entra ID), Intune, and the broader Azure environment to support a secure, scalable workforce.
• Automation & Scripting: Develop and maintain automation scripts (primarily PowerShell) to streamline system administration, provisioning, and policy enforcement.
• Project Leadership: Lead multi-month IT initiatives from project planning and stakeholder communication through execution and delivery.
• Endpoint Management: Support endpoint and device lifecycle management, including configuration, deployment, and security policies for a distributed workforce.
• Policy & Compliance: Drive the development and implementation of enterprise-wide IT policies and standards to enhance reliability, security, and compliance.
• Vendor Management: Manage and optimize relationships with third-party vendors (e.g., Atlassian, Paylocity, Greenhouse) and assist with procurement, contracts, and tool selection.
• Tier 3 Support: Provide Tier 3 escalation support and conduct root-cause analysis for complex technical issues.
• Mentorship: Mentor junior IT staff, fostering growth and ensuring alignment with best practices.
• Collaboration: Partner with internal teams on system integrations, application deployments, and infrastructure improvements.

Key Technology Focus

The role requires deep hands-on expertise with the following:

• Microsoft Cloud: Azure Active Directory (Entra ID), Intune, broader Azure infrastructure.
• Automation: PowerShell scripting.
• Endpoint Management: Device lifecycle, configuration, and security policies for a distributed workforce.
• Enterprise Tools: Management/optimization of vendor solutions (Atlassian, Paylocity, Greenhouse).

Intact Insurance Specialty Solutions is seeking a Linux Server and WebSphere Administrator to join their Corporate IT team. This senior role is responsible for the design, deployment, maintenance, and optimization of the organization's critical Linux and WebSphere server infrastructure, operating within a hybrid cloud environment.

This is a Full-time, Hybrid or Remote position (Remote within the United States or Hybrid in Canton, MA). The typical base salary range is $119,000 – $168,000, with a higher range of $149,000 – $178,000 for candidates in the NYC metro and San Francisco, CA areas.

The Opportunity and Technology Focus

You will work with a modern enterprise stack, including Red Hat Enterprise Linux (RHEL), OpenShift, WebSphere Application Server, and VMware virtualization. Success in this role will be driven by leading major technical projects, strong automation skills, and deep infrastructure expertise.

Key Responsibilities:

• Project Leadership: Lead major technical projects spanning multiple teams and technologies. Responsible for research, cost-benefit analysis, TCO calculation, project planning, implementation, and closure.
• Linux Administration: Administer and maintain RHEL server environments, including deployment, configuration, patching, software installs, permissions, and vulnerability remediation.
• WebSphere & OpenShift: Administer and maintain WebSphere Application Server environments (provisioning applications, troubleshooting, service cycling) and support the Red Hat OpenShift environment (node configuration, project access, container adoption support).
• Automation: Develop and maintain Ansible playbooks or other automation scripts (Python, PowerShell, Terraform) for provisioning and configuration to improve operational efficiency.
• Monitoring & Support: Support DataDog agent configuration and monitoring, provide Tier III support for incident tickets, and participate in an on-call rotation and incident response.
• Security & Compliance: Collaborate with security teams on vulnerability management and ensure regulatory compliance and adherence to industry best practices.
• Mentorship: Provide support and mentorship to junior team members.

Required Expertise and Qualifications

The ideal candidate has a strong background in RHEL, significant container orchestration experience, and demonstrated proficiency in application server management and automation scripting.

• Experience (Mandatory):
  • 5+ years of experience in Linux Server administration (RHEL preferred).
  • 3+ years of hands-on experience with Red Hat OpenShift or equivalent platform such as Kubernetes.
• Application & Automation:
  • Experience with WebSphere Application Server or equivalent platform is strongly desired.
  • Proficiency in PowerShell, Ansible, Python, and Terraform is strongly preferred.
• Supporting Technologies:
  • Experience with CI/CD, GitHub, GitHub Actions, and general application development is preferred.
  • Experience with Microsoft Azure and other cloud environments preferred.
  • Experience with Commvault, NetApp, and enterprise backup/storage is a plus.
• Education: A Bachelor’s degree in a technology-related field is preferred.

Strategic Technology Solutions (STS), a Managed Services Provider (MSP) based in Los Angeles specializing in legal, business services, financial, and insurance industries, is hiring a Service Desk Engineer (SDE) for their Managed Services Division. This Tier 2 role is focused on providing high-quality technical expertise and achieving superior client satisfaction.

This is a Full-time, Fully Remote (US) position. The compensation range is $45,000.00 - $55,000.00 per year, and the candidate must be able to work the shift 9 am - 6 pm PST.

Role Summary and Service Delivery Mandate

The SDE is a Tier 2 technical team member dedicated to achieving high client satisfaction (95% CSAT target) and maximizing ticket efficiency. The role requires advanced troubleshooting skills across networking, virtual infrastructure, and Microsoft environments, delivered with a high level of professionalism.

Key Duties and Performance Indicators:

• Tier 2 Support: Act as the Tier 2 resource for the department's reactive tickets queue, troubleshooting, and resolving complex issues remotely or on-site (if applicable).
• Client Management: Perform client resource onboarding and offboarding requests.
• SLA & Documentation: Maintain detailed notes on tickets and meet ticket SLA requirements. Create, update, and maintain Client Documentation in the Documentation Management System.
• Tool Utilization: Utilize the Remote Monitoring and Management (RMM) solution to aid in service delivery and engage with outside vendors as necessary.
• Key Performance Indicators (KPIs): Individual performance is measured by metrics including CSAT (target 95%), Resolution Time, Escalations, SLA Breach, Kill Rate, Ticket Bleed, and Utilization Rate.
• On-Call: Participate in the On-Call rotation as a technical resource.

Requirements and Technical Expertise

The ideal candidate has proven experience within an MSP environment and deep, hands-on knowledge of network infrastructure, virtualization, and the Microsoft cloud stack.

• Experience (Mandatory):
  • Minimum 4+ years of experience within relevant IT fields.
  • Experience working for a Managed Service Provider (MSP) or IT Service Provider.
  • Experience in a service-focused department with client satisfaction as the core goal.
• Network Infrastructure:
  • Experience in configuring and managing network Infrastructure, including firewalls, switches, wireless access points, and VPN technologies.
• Enterprise/Virtualization:
  • Experience in configuring and supporting Enterprise Infrastructure, including Hyper-V or VMware (ESX/vCenter), Virtual Desktops, physical servers, and storage appliances.
• Microsoft Stack:
  • Experience in configuration and support of major Microsoft technologies, including Entra ID, Intune, Office 365, Azure, SharePoint, and Teams, and on-premises operating systems.
  • Has active (or ability to attain) Microsoft certifications (Cloud & AI Platforms, AI Business Solutions, or Security).
• MSP Tools Familiarity: Familiarity with common MSP tools like Autotask PSA, Datto RMM and BCDR, BrightGauge, and Hudu.
• Security & Compliance: Familiarity with security technologies, risk management, and industry frameworks or standards such as CIS, NIST, and SOC2 or similar.
• Legal Tech (Plus): Experience using Legal Technology, such as iManage and NetDocument,s is a plus.

The University of Richmond is seeking a Systems Administration and User Support Specialist to manage and advance the use of the Technolutions Slate CRM platform across multiple databases. This role serves as a key resource for system configuration, user support, development, and ensuring data integrity within the Enrollment and Student CRM Systems (ESCRMS) environment.

This is a Full-time, Non-exempt position, located in Richmond, Virginia, USA. The hiring pay range is $47,154 to $62,483 annually (Pay Grade 6). Remote work may be considered.

Position Summary and Slate CRM Mandate

This specialist serves as both a frontline resource and a subject matter expert for Slate users across campus. The role is responsible for the full lifecycle of CRM functionality, including development, maintenance, support, and process optimization, ensuring data integrity and compliance (FERPA).

Job Duties Breakdown:

• System Configuration, Development, and Customization (40%):
  • Develop communication campaigns, forms, and event/templates.
  • Customize CRM configuration to meet unique departmental needs.
  • Assist in the development of Slate data structures, workflows, automations, applications, and portals.
  • Build complex, multi-stage workflows and implement appropriate permission settings/access controls.
• User Training and Support (30%):
  • Create and maintain comprehensive documentation and user guides.
  • Develop and deliver training programs to educate users on optimized system usage and best practices.
  • Troubleshoot and diagnose user-reported problems (L1-L3 support), including triaging problems to specialized teams or vendor support (Technolutions).
  • Manage user assistance processes and productivity tools (Airtable, Slack).
• System Administration and Maintenance (20%):
  • Develop tools and practices for auditing data in Slate to maintain data integrity.
  • Investigate and resolve system issues, including errors for imports/exports and integrations.
  • Assist in the design and implementation of system integrations, ensuring secure data flow between Slate and other applications.
• ESCRMS Team Management and Process/Tool Development (10%):
  • Develop and implement innovative solutions to enhance team productivity and efficiency (using tools like Airtable, Slack).

Required Experience and Qualifications

The ideal candidate has a Bachelor's degree, several years of CRM/relational database experience, and a strong blend of technical, analytical, and interpersonal skills necessary for managing a system and supporting a broad user base in a higher education setting.

• Education & Experience (Mandatory):
  • Bachelor's degree required.
  • 3–5 years of experience working in CRM/relational database systems required.
  • Prior higher education experience preferred.
• Knowledge & Skills:
  • Advanced knowledge of relational database (CRM) configuration and management.
  • Strong analytical, research, critical thinking, and creative problem-solving skills.
  • Demonstrated ability to audit data, map processes, and organize information.
  • Excellent interpersonal and communication skills; demonstrated ability to create system/process documentation, develop training materials/plans, and train users.
  • Thorough understanding of FERPA and compliance; ability to handle highly confidential information.
  • Knowledge of student information systems (SIS) preferred.
• Preferred Bonus Skills: Experience in reporting, UX/UI design, and/or web development.
  

The ESS - Shared Services sector is seeking a Network Admin Prin (Principal Network Administrator) to maintain the smooth, secure operation of a variety of data and voice networks. This senior role focuses on planning, evaluating, coordinating infrastructure installation and reconfiguration, and managing the lifecycle and security compliance of the network.

This is a Full-time, Fully Remote position with the organization based in Charlotte, North Carolina. The full-time salary range is $105,254 - $178,931. U.S. Citizenship is required.

Role Summary and Network Planning Mandate

The Network Admin Prin is expected to maintain deep technical expertise across all network, hardware, and software interconnection areas. The role involves hands-on support for all local IT infrastructure components and strategic planning for in-house systems.

Key Responsibilities:

• Network Operations: Maintain the smooth operation of a variety of networks and provide regular monitoring and network analysis.
• Planning & Installation: Plan, evaluate, and coordinate the installation and/or reconfiguration of hardware and software elements for data and/or voice communication networks.
• Lifecycle & Security: Manage the life cycle and security compliance of network infrastructure.
• Documentation: Maintain detailed network documentation for local area and wireless networks.
• Infrastructure Support: Ability to work on tasks for all local IT infrastructure (network, physical layer, and UPS).
• Strategic Planning: Conduct short- and long-range planning for in-house systems.

Required Experience and Technical Qualifications

The candidate must possess significant experience supporting Cisco infrastructure, deep expertise in switching and routing, and a solid understanding of the physical layer.

• Experience (Mandatory):
  • 5–7 years of experience in supporting Cisco network infrastructure.
  • Proficient in supporting Cisco Switching, Routing, and Wireless environments.
  • Must have a solid understanding of Physical Layer infrastructure.
• Tools: Familiar with Cisco Management tools such as PRIME and/or Cisco DNA-Center.
• Clearance/Citizenship: U.S. Citizenship Required.

Preferred Education, Experience, & Skills (Bonus):

• Certification: Cisco CCNP Certification in switching and/or wireless networks.
• Automation: Familiarity with automation tools such as Ansible or programming (e.g., Python).
• Tools Administration: Administration of Cisco tools (Cisco PRIME, DNA-C).
• Ticketing: Good understanding of the ServiceNow Ticketing system.

Fusion Technology, a HUBZone Small Business concern providing IT services to US Government programs and the Intel Community, is seeking a Senior System Administrator. This role is critical for ensuring the uptime, performance, resources, and security of managed environments.

This is a Full-time, Fully Remote position, located in the Remote, VA, USA area. Crucially, a DoD Secret Clearance is a mandatory requirement.

Role Summary and Technical Mandate

The Senior System Administrator will be a key leader in the deployment, hardening, and maintenance of both RHEL and Windows-based systems. The role emphasizes automation (Ansible/Jenkins), cloud administration (AWS), and leveraging monitoring tools (Splunk/Grafana) to support Java-based and Pega applications.

What You'll Do:

• Deployment & CI/CD: Lead and assist with functional builds and deployments across non-production and production environments using Jenkins.
• System Orchestration: Orchestrate the installation, hardening, testing, and ongoing maintenance of RHEL 7/8/9 & Windows-based systems, with a focus on continuous improvement and security enhancement.
• Automation & Patching:
  • Automate Application server deployment for Pega and Tomcat Web Server using Ansible.
  • Use Ansible to apply OS patches on RHEL 7/8/9 across multiple environments to introduce efficiency gains.
• Application Support: Provide dedicated support to PEGA developers, Java developers, and DBAs, addressing application upgrades, maintenance, and troubleshooting of Application and RHEL OS issues.
• Security & Monitoring: Analyze security requirements (Compliance, Standards, etc.) and apply the latest security patches. Leverage Splunk, Grafana, and Ansible to manage and enhance Java-based applications, system monitoring, analytics, and automation.

Required Experience and Technical Qualifications

The ideal candidate possesses a substantial background in IT, mandatory experience with a wide array of AWS services, deep Linux administration skills (RHEL), and the requisite security clearance.

• Security Clearance (Mandatory): Must possess a DOD Secret Clearance.
• Experience & Education: Bachelor's Degree in a related field with 7+ years of experience in Information Technology or a related field (or equivalent experience).
• Core Systems: 7+ years of experience in upkeep, configuration, and reliable operation of computer systems.
• AWS Infrastructure: Experience in supporting AWS infrastructure implementation/administration across a wide array of services: AWS IAM, VPC, EC2, EBS, EFS, RDS, S3, KMS, ELB, Auto Scaling, Security groups, ACL, Cloud Trail, and Cloud Watch.
• DevOps & Monitoring: Extensive experience with Splunk, Grafana, and Ansible for system monitoring, analytics, and automation.
• Application Expertise: Experience managing and enhancing Java-based applications and supporting specific platforms like Pega.

Nuvision Federal Credit Union is seeking a Network Administrator to maintain and monitor the reliability, performance, and security of its computer systems and networking equipment. This role is crucial for ensuring corporate productivity and maintaining secure, available systems for member service.

This is a Full-time, Remote position, specifically for a candidate located in Alaska, USA. The hourly pay range for the Alaska region is $42.84/hr – $64.26/hr (Midpoint: $53.55/hr).

Role Summary and Infrastructure Mandate

The Network Administrator will operate under the limited supervision of the AVP Network Infrastructure. Key responsibilities include network maintenance, vulnerability resolution, project support, and maintaining security for local and remote network access. This role is a direct contributor to the Credit Union's disaster recovery and business continuity efforts.

Key Responsibilities:

• Network Maintenance & Performance: Maintain the network by monitoring circuit status and performance, installing upgrades and patches, and promptly resolving vulnerability assessments.
• Troubleshooting: Troubleshoot and diagnose complex network hardware or software issues, analyze problems, identify the cause, and resolve issues in a timely manner.
• Planning & Optimization: Use network management tools to identify traffic and recommend solutions to optimize network performance. Design and plan for expansion or enhancement of network infrastructure.
• Security & Access Control: Maintain users and security controls for local and remote network access.
• Project Support: Act as a contributing member of various project teams, managing time effectively to ensure projects stay within time and cost constraints, and maintaining communication with stakeholders.
• Disaster Recovery/Business Continuity (DR/BC): Assist with ongoing testing of systems and data restores. Participate in routine DR/BC exercises.
• Inventory & Contracts: Inventory network support contracts and ensure current licenses are in place.

Minimum and Preferred Qualifications

The ideal candidate has a blend of progressive experience in network analysis, a solid understanding of fundamental networking models and protocols, and specific experience with enterprise-grade networking and security hardware.

Minimum Qualifications:

• Experience: 3 to 5 years progressive experience in network support and analysis.
• Technical Knowledge:
  • Solid knowledge of TCP/IP protocols and the OSI model.
  • Solid knowledge of Windows server suite, exchange network, and network security.
  • Must have working knowledge and understanding of network architecture.
• Education: BS Computer Science or equivalent combination of formal education and work experience.

Preferred Qualifications:

• Experience: 5+ years overall experience in the IT field, with 2+ years in network management.
• Working Knowledge of Specific Devices:
  • SD-WAN devices (Silverpeak preferred).
  • Cisco switching and routing.
  • VPN and Firewall devices (Cisco ASA and Fortinet preferred).
  • Wireless access points and VPN devices (Meraki preferred).
• Certifications: Cisco CCNA, Microsoft MCSE certification.

AI2IO, a premier engineering and consulting firm specializing in innovative, mission-critical solutions across hyperscale data centers and advanced infrastructure, is seeking a Cloud Security Administrator. This internal-facing role is the frontline defense for securing the organization's cloud environment, ensuring resilience and compliance with frameworks like SOC 2 and NIST.

This is a Full-time, Remote position available anywhere in the United States. Salary is competitive and designed to out-compete typical job board ranges for well-qualified candidates.

Job Summary and Security Mandate

The Cloud Security Administrator is responsible for managing identity, access, and security policies across the cloud infrastructure, data, and applications, with a heavy emphasis on the Azure/Microsoft ecosystem. This role requires continuous monitoring, proactive configuration hardening, incident response, and strong collaboration with IT and DevOps teams.

Essential Functions:

• Security Controls & Compliance:
  • Implement and enforce security baselines and encryption standards.
  • Align cloud configurations with major compliance frameworks (SOC 2, ISO 27001, NIST 800-171, FedRAMP) to meet regulatory requirements.
• Monitoring & Incident Response:
  • Continuously monitor cloud environments using tools like Microsoft Defender for Cloud and SIEM platforms (e.g., Microsoft Sentinel).
  • Investigate and respond to security alerts and incidents, coordinating remediation and performing post-incident analysis.
• Configuration Hardening:
  • Ensure all cloud components (VMs, containers, networks, storage) are configured securely following best practices (e.g., firewalls, patch management, network segmentation).
  • Regularly audit and harden cloud configurations, addressing vulnerabilities promptly.
• Data Protection:
  • Manage and implement data protection measures, including backup/recovery, Data Loss Prevention (DLP) policies, and encryption for data at rest and in transit.
  • Enforce data retention and access controls to protect sensitive information.
• Automation & Policy Enforcement:
  • Utilize automation tools and scripts to enforce security policies and perform compliance checks (e.g., Azure Policy or CI/CD integrations).
  • Develop and maintain security playbooks and automated responses for common cloud security events.

Position Requirements and Technical Qualifications

The successful candidate must have significant hands-on experience with Microsoft's cloud security tools, identity management, and compliance frameworks, backed by substantial IT and security experience.

• Experience (Mandatory):
  • Bachelor’s degree plus 5+ years of progressive IT or information security experience (with at least 2 years in a cloud security administration or similar role).
  • Strong hands-on experience with cloud security tools and platforms (especially Microsoft Defender suite and Azure security services).
  • Solid knowledge of Entra ID (Azure AD) administration, including IAM, RBAC, Conditional Access policies, and privilege management.
• Cloud & Compliance Proficiency:
  • Familiarity with securing cloud infrastructure in Azure or similar cloud environments (VMs, containers, storage, networks, Key Vault).
  • Experience securing Microsoft 365 services (Exchange Online, SharePoint, Teams) and Power Platform components.
  • Working knowledge of industry security frameworks (SOC 2, ISO 27001, NIST CSF/800-171, CIS) and their application in cloud environments.
  • Experience with SIEM/SOAR tools (Microsoft Sentinel or equivalent) and incident response processes.
• Certifications: Relevant security certifications (e.g., Microsoft Azure Security Engineer, CCSP, CISSP, or similar) are a plus.
• Travel: Up to 5% travel may be required.

Amivero is seeking an API Technical Support Engineer to serve as a Customer Integration Specialist for mission-critical government IT systems. This hybrid role provides Tier I–III technical support for API integrations and related systems, acting as a crucial bridge between engineering teams and customer-facing API coaches.

This is a Regular Full-Time position in the U.S., and U.S. Citizenship is required to obtain a Public Trust clearance (DHS USCIS Public Trust preferred).

Role Summary and API Troubleshooting Mandate

This engineer will troubleshoot complex API issues, mentor junior staff, and translate technical resolutions into clear, customer-friendly guidance. The role requires strong problem-solving skills, hands-on API debugging experience, and the ability to operate across a modern DevOps stack to support high-visibility government systems.

Key Responsibilities:

• Technical Liaison: Act as the primary technical liaison between engineering teams and the Customer First staff, translating technical resolutions into actionable customer guidance.
• Tier I–III Support: Provide support for API-related issues, including integration errors, authentication failures, connectivity problems, schema mismatches, and performance concerns.
• Advanced Diagnostics: Diagnose and troubleshoot APIs across environments leveraging Ruby, Java, Drupal, AWS, Kubernetes, and CI/CD pipelines.
• API Expertise: Apply strong knowledge of APIs (REST, JSON, XML) and authentication methods (OAuth2, API keys, JWT).
• Developer Coaching: Partner with Customer First API Coaches to coach external users on effective API adoption, developer portal usage, and best practices.
• Documentation: Document and maintain knowledge base articles, FAQs, and integration guides, ensuring customer-facing content is accessible and accurate.
• Collaboration & Improvement: Collaborate with engineering, DevOps, and SRE teams to address recurring technical issues and proactively identify patterns to recommend product or documentation changes.
• Monitoring: Monitor and analyze API performance and system health, escalating critical incidents per SRE and security protocols.

Required Experience and Technical Qualifications

The ideal candidate must have significant experience supporting complex API products in enterprise/production environments and be able to read/debug code in primary application languages.

• Experience (Mandatory):
  • 5+ years in technical support, developer relations, or API product support (Tier II/Tier III level).
  • Demonstrated experience in troubleshooting API integrations in enterprise environments.
  • Prior experience supporting developers and technical end users in high-visibility or production environments.
• Technical Skills:
  • Strong knowledge of APIs (REST, JSON, XML, and authentication methods like OAuth2, API keys, JWT).
  • Ability to read/debug code in Ruby and Java to support troubleshooting and relay findings to developers.
  • Practical knowledge of AWS, Kubernetes, CI/CD pipelines, and monitoring/observability tools (e.g., Splunk, Datadog, CloudWatch).
  • Familiarity with Drupal-based developer portals and API documentation frameworks (e.g., Swagger/OpenAPI).
• Special Requirements:
  • U.S. Citizenship is required to obtain Public Trust Clearance.
• Preferred Qualifications:
  • Experience in customer-facing technical roles (solutions engineer, developer advocate, etc.).
  • Git/GitHub proficiency and CI/CD exposure.
  • Familiarity with federal IT environments or DHS/USCIS systems.
  • Understanding of basic networking (HTTP, SSL/TLS, DNS, proxies) and Linux/Unix command line.

Freshpaint, a rapidly growing company that provides a data governance layer to make web analytics tools HIPAA-compliant for the healthcare industry, is seeking a Support Engineer. This role is critical for resolving technical customer issues end-to-end for a technically complex product that enables healthcare marketers to promote access to care while safeguarding patient privacy.

This is a Full-time, Fully Remote (U.S. only) position with a compensation range of $97,000 – $130,000/yr plus generous equity. The company operates a unique benefit of Half-day Fridays, every Friday.

Role Summary and Code-Level Troubleshooting Mandate

This is a high-impact, customer-facing technical role. You will dive into the product's codebase and architecture to guide customers and resolve issues. You are expected to be highly autonomous, prioritize ruthlessly, and act as the voice of the customer to influence the product roadmap.

In This Role You Will:

• End-to-End Ownership: Own the resolution of assigned customer issues from end to end, ensuring prompt and effective technical support that meets high standards.
• Code-Level Diagnosis: Dig into the code base and architecture to understand how the product works. Work with Go, TypeScript, and SQL to diagnose and resolve customer issues.
• Customer-Facing Expertise: Provide expert technical support for the entire customer lifecycle, including pre-sales and onboarding.
• Product Advocacy: Act as the voice of the customer based on frontline knowledge, working alongside Product Managers to define and shape product goals, roadmap, priorities, and strategy.
• Documentation: Contribute to comprehensive technical and internal documentation (runbooks/procedures) to ensure clarity and share knowledge.
• Communication: Clearly communicate customer issues internally and externally in a way that both technical and non-technical teams can understand.

Required Experience and Technical Qualifications

The ideal candidate blends strong technical aptitude (including coding and debugging) with exceptional communication and customer empathy, having experience in a fast-paced, customer-facing technical role.

• Experience (Mandatory):
  • Minimum 2 years of experience in a technical role (support engineer, solutions engineer, software engineer, or similar).
  • Minimum 2 years of experience in a customer-facing role.
• Technical Skills:
  • Experience with modern programming languages, such as Go or JavaScript, meaning you can write code.
  • Proficiency in front and back-end technologies.
  • Demonstrated ability to research a problem thoroughly, figure things out on your own, and troubleshoot technical issues efficiently.
• Soft Skills:
  • High empathy and a focus on the customer experience.
  • Strong communication skills and intuition for communication strategy at every level.
  • Detail-oriented with superior organizational skills and the ability to balance multiple projects and deadlines.
  • Ability to get things done fast, learn quickly, and take ownership to solve problems.

Bentley Systems, a world-leading software company providing solutions for architecture, engineering, and construction, is seeking a talented Technical Support Engineer to join its Global Technical Support team. This role is highly interactive, focused on providing expert technical application support, training, and consulting for civil engineering design software.

This is a Full-time, Hybrid, or Remote position. Candidates must be based on the West Coast or the Central U.S.

Role Summary and Civil Design Mandate

You will serve as the primary support liaison between Bentley and its users, engaging with various civil engineering professionals and government organizations. Your work will involve resolving complex application questions, teaching best practices for design software, and influencing future product development.

Your Day-to-Day:

• Expert Technical Support: Provide technical application support to users, answering complex questions on software use for various civil engineering projects, including roadway design, site design, storm/sanitary sewer design, and rail design.
• Training & Consulting: Teach engineers and designers how to best use civil engineering and survey software tools, and act as a consultant to organizations implementing Bentley's design software.
• Content Creation: Produce ** training materials and multimedia materials** used to train users.
• Issue Resolution: Resolve clients' application questions over the telephone in areas of system configurations/setup, product functionality, and bugs/enhancements.
• Product Feedback: Convey user feedback to product development staff, presenting user requirements as specifications for program command and workflow enhancements.
• Collaboration: Interact with the Development group, Professional Services, Quality Assurance, Marketing, and Sales teams.

Required Experience and Technical Qualifications

The ideal candidate possesses a Civil Engineering background, practical experience in key civil design areas, and prior familiarity with industry-standard design software.

• Education (Mandatory): Civil Engineering degree or equivalent training and experience.
• Experience (Preferred):
  • 1–5 years of experience in road, rail, and site design is preferred.
  • Professional Engineer (PE) license is a bonus.
• Software Experience (Strongly Preferred): Prior experience with OpenRoads Designer, InRoads, GEOPAK, MicroStation, AutoCAD, or Civil3D.
• Core Skills: Excellent written and verbal communication skills (English language proficiency), strong critical thinking skills, and a desire to solve problems.

The Irth team is seeking a Technical Support Engineer to drive reliability by resolving critical support issues for pipeline operations, focusing on cutting-edge data management and data analytics technology in the Oil & Gas industry.

This is a Full-time, Hybrid/Remote position with the organization based in Columbus, Ohio. The role may require working flexible hours and participation in an on-call rotation (weeklong rotation).

Role Summary and Technical Mandate

The ideal candidate has significant experience with pipeline integrity data systems and will be responsible for providing advanced technical support, troubleshooting complex software problems, and ensuring minimal disruption to customer operations. This role requires expertise in SQL database management and familiarity with specialized industry data.

Key Responsibilities:

• Advanced Technical Support: Respond to and resolve customer issues via phone, email, or conference calls; troubleshoot and diagnose complex software problems; provide solutions and workarounds; and escalate unresolved issues to specialized teams.
• Database & Data Analysis: Utilize SQL database knowledge for writing queries, troubleshooting, data analysis, performance issues, and understanding/interpreting data.
• Documentation & Training: Develop and maintain technical documentation and user guides; create and maintain knowledge base content; and train and mentor other technical support staff.
• Collaboration: Work closely with other support staff, IT teams, and Development/QA teams to resolve complex issues and improve product quality.
• Customer Engagement: Maintain clear and effective communication with customer engineers and senior management, providing timely updates and documenting interactions in the ticket management system.

Required Experience and Technical Qualifications

The candidate must possess 3-5 years of technical support experience with a strong foundation in SQL database technologies and familiarity with the unique data systems used in pipeline integrity management.

• Experience (Mandatory):
  • Minimum of 3–5 years of experience in technical support, IT support, or a pipeline integrity technical support-related role, with experience engaging with customer engineers and senior management.
  • Experience in troubleshooting and resolving complex technical issues.
  • Familiarity with ILI data, PODS, and related pipeline integrity data, as well as the challenges inherent in modeling and analysis of these datasets.
• Technical Skills:
  • SQL database knowledge – writing queries, troubleshooting, data analysis, performance issues, understanding & interpreting data, etc.
  • Significant experience with database technologies such as SQL Server / Azure SQL, Oracle, stored procedures, indexing strategy, and performance optimization.
  • Proficiency in operating systems (Windows, macOS, Linux).
  • Experience with tools like Azure DevOps and Ticket management systems.
• Bonus Points: Experience with Azure Application Insights logs, interpreting Exception messages from .NET Framework, and stack traces.
• Soft Skills: Strong problem-solving and analytical skills; excellent communication and interpersonal skills.

Lambda, The Superintelligence Cloud, which builds Gigawatt-scale AI Factories, is seeking an experienced HPC Support Engineer to join its Operations department. This role is highly technical, focusing on providing expert support for complex software and hardware issues within their deep learning cloud and High-Performance Computing (HPC) infrastructure.

This is a Full-time, Remote (USA) position with a competitive compensation range of $137K – $206K annually. The role is part of a 24/7 coverage model and requires working one of three set schedules, including potential weekend and evening shifts.

Role Summary and Technical Support Mandate

You will be expected to dive deep into complex challenges related to large-scale AI/ML and HPC workloads. The role requires a strong focus on advanced Linux system administration, cluster orchestration (Kubernetes/Slurm), and high-throughput networking technologies.

What You’ll Do:

• Advanced Troubleshooting: Dive into complex software and hardware issues and provide timely, effective solutions to customers.
• Escalation & Mentorship: Take escalations from peers while providing training and education to enhance team capabilities.
• Product Collaboration: Collaborate closely with engineering teams to identify customer pain points and develop innovative solutions, contributing expertise to shape the future of the deep learning cloud.
• Documentation & Improvement: Craft comprehensive documentation of solutions and contribute to enhancing support procedures.
• Project Work: Work cross-functionally on project work, focusing on creating and improving support tooling.
• On-Call: Participate in a rotating on-call schedule responsible for major incidents and major customer alerts.

Required Experience and Technical Qualifications

The ideal candidate has extensive experience in cloud/systems engineering, deep Linux expertise, and specific knowledge of GPU-related hardware and software components critical to AI/ML and HPC environments.

• Experience (Mandatory):
  • 7+ years in cloud support operations or systems engineering.
  • Very strong understanding and experience with Linux (Ubuntu) system administration.
  • Proven experience in HPC environments, with a strong preference for Kubernetes and/or Slurm for cluster orchestration.
  • Strong experience with public cloud platforms (AWS, Azure, GCP) or GPU cloud providers.
• AI/HPC Specific Knowledge:
  • Experience with CUDA, NCCL, NVLink, MIG, GPUDirect RDMA.
  • Experience with high-throughput networking technologies (IB/RoCE).
  • Knowledge of distributed AI/ML or HPC workloads.
  • Knowledge of TCP/IP, VPN, and firewalls in cloud environments.
• DevOps & Troubleshooting:
  • Proficiency with monitoring/logging tools (Prometheus, Grafana, Datadog).
  • Strong skills in log analysis, debugging kernel-level issues, and performance profiling.
  • Experience with virtualization and container (Docker, Kubernetes) technologies.
• Soft Skills: Ability to work independently and mentor junior support engineers.
• Nice to Have (Bonus Points):
  • Very strong experience with Python (including virtual environments like venv, conda, pyenv).
  • Experience with Storage providers and technologies (VAST, CEPH, Lustre, Weka, DDN).
  • Familiarity with Infrastructure-as-Code (IaC) tools (Terraform, Puppet, Ansible, Chef, etc.).
  • Nvidia and InfiniBand certifications.