​This is a full-time, remote (United States) Senior Support Engineer role within the Operations Department at floLIVE, a company providing a groundbreaking, software-defined Connectivity Management Service for the global IoT landscape. This engineer will be responsible for solving Tier 2/Tier 3 connectivity problems in the highly specialized telecom domain, specifically related to mobile core networks and IoT devices.

• ​Location: Remote, United States.
• ​Experience: Minimum of 3 years of experience in similar positions.
• ​Shift Requirement: The position is part of a 24/7 team; Night shift availability is a must.
• ​Focus: Deep technical troubleshooting of connectivity issues, mobile core networks, IoT devices, SLA adherence, and extensive customer interaction.

​Key Responsibilities: Deep Technical Troubleshooting and Escalation

​The role requires leveraging deep expertise in telecom networks to resolve complex customer issues while ensuring high-quality service and clear documentation.

• ​Advanced Troubleshooting: Troubleshooting of deep technical issues and solving Tier 2/Tier 3 connectivity problems specifically within the telecom domain.
• ​Customer Interaction: Participate in troubleshooting sessions with customers and other floLIVE teams. Following up on technical queries and providing prompt feedback.
• ​SLA Adherence: Ensure all support activities strictly Follow agreed SLAs.
• ​Documentation and Improvement: Creating thorough documentation, as the team follows a strict documentation process. Must have a proven ability to learn new technologies and put them into practice (Improvement Focus).
• ​Communication: Capable of explaining technical issues and successes clearly to both team members and clients.

​Required Qualifications and Technical Expertise

​The candidate must possess deep knowledge of mobile core networks and telecom protocols to succeed in this specialized IoT role.

• ​Mobile Core Networks: Deep understanding of mobile core networks (2G/3G/4G/5G).
• ​Telecom Experience (Advantage): Experience with Telecom networks protocols and components, including HLR/HSS; GGSN/PGW; Diameter; GTP; SIGTRAN is an advantage.
• ​IoT Experience: Experience with solving IoT devices/Connectivity issues.
• ​Communication: Excellent communication skills (written and spoken English) and excellent customer relation expertise.
• ​Experience: Minimum of 3 years of experience in similar positions.

​This is a Contract HIT (Healthcare Information Technology) Service Desk Analyst role focused on providing initial technical support to team members via phone regarding computers, servers, applications, and hardware issues. The analyst is responsible for quick resolution using documented procedures and acting as the primary point of contact while consistently meeting established Service Desk Key Performance Indicators (KPIs).

• ​Job Type: Contract
• ​Location: Not specified (Role is remote/phone-based initial support).
• ​Education: High School Graduate.
• ​Experience: Typically requires 1 year of experience in customer service, call center, or Service Desk support.
• ​Focus: Initial troubleshooting, call documentation, KPI adherence, and escalating complex issues to second-tier support.

​Major Responsibilities: First-Tier Support and Incident Management

​The analyst's primary duties center around diagnosing and resolving basic technical problems and efficiently managing the incident lifecycle.

• ​Initial Troubleshooting: Provides initial support by troubleshooting, answering questions, and resolving basic problems related to LAN/WAN-based software, desktop computing equipment, printers, network status, and applications.
• ​Incident Documentation: Utilizes the call tracking system to accurately, quickly, and efficiently record all interactions with customers, consistently meeting established Service Desk KPIs.
• ​Diagnosis and Resolution: Gathers information from the end-user, presents options, and assists with simulating the user problem to resolve. Analyzes basic problems and provides workable solutions, ensuring follow-up to "close" the problem and maintain a high call closure rate.
• ​Escalation: Escalates unresolved requests to second-tier support and keeps clients informed of their request status if an immediate remedy is unavailable. Identifies Major Incidents and escalates appropriately.
• ​Routine Tasks & Security: Performs routine procedures to remedy issues or when requested. Performs assigned security administration functions.

​Knowledge, Skills & Abilities Required

​The role requires strong customer service skills, basic technical understanding of IT components, and excellent verbal communication.

• ​Customer Service & Communication: Strong interpersonal and customer service skills. Strong verbal communication skills and the ability to interact with a diverse client population.
• ​Technical Aptitude: Strong technical aptitude with the ability to learn quickly and support software applications.
• ​IT Fundamentals: Understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology.
• ​Operational Skills: Basic understanding of call centers and call tracking systems. Ability to manage multiple priorities in a dynamic work environment.
• ​Mobility: Ability to travel to off-sites to provide Service Desk application support for the facilities.

​This is a temporary, full-time Applications Support Analyst role, expected to last between 8 and 9 months. The analyst acts as the key liaison between operational and technical teams, ensuring proprietary applications are available, properly configured, and functioning as expected. The role involves hands-on system maintenance, troubleshooting, and participation in an on-call rotation.

• ​Location: Remote (US CO Remote).
• ​Compensation: $24.23 to $30.29 an hour.
• ​Duration: Temporary (8 to 9 months).
• ​Education: Bachelor’s Degree in a related discipline (e.g., Computer Science) preferred.
• ​Experience: Previous application and/or IT systems level support experience is required.

​Essential Functions: Maintenance, Communication, and Incident Response

​The primary focus is maintaining application health across environments and reacting quickly to business outages.

• ​Application Management: Install, configure, and maintain proprietary applications across Development, UAT, and Production systems.
• ​Incident Response: React to business outages to quickly identify, communicate, and rectify issues. Resolve performance discrepancies and communicate findings with stakeholders.
• ​Troubleshooting & Research: Comprehend and translate users’ needs to facilitate resolution. Research complex reporting scenarios, system incidents, and process flow events.
• ​Auditing & Documentation: Participate in performing periodic user audits of key applications. Assist in maintaining detailed documentation of procedures and information flow, including providing user documentation like process-flow descriptions and/or Visio diagrams.
• ​Collaboration: Provide feedback regarding release documentation to the Release Manager and developer.
• ​Schedule: Participate in the department's on-call rotation.

​Essential Knowledge and Technical Environment

​The role requires foundational knowledge across the Microsoft server and application stack, including directory services and web hosting.

• ​Directory/Web Services: Proficient with Microsoft Active Directory (AD) and relevant experience with Microsoft Internet Information Server (IIS).
• ​Operating Systems: Baseline knowledge of Microsoft Windows 2003, 2008, and 2012 servers.
• ​Data & Documents: Prior experience/ability with Microsoft SQL. Proficient with Adobe Acrobat. Familiarity with editing XML documents.
• ​Application Delivery: Baseline knowledge of application deployment over a CITRIX environment.
• ​Office Suite: Proficient with full MS Office Suite including SharePoint functionality.

​This is a remote Helpdesk Analyst role within IPTA’s Technology Solutions Team, focused on providing technical assistance and support to end users for hardware, software, and systems, particularly within major government and business organizations. The role involves detailed troubleshooting, acting as the primary user contact, and potentially contributing to testing, documentation, and user training.

• ​Location: Remote.
• ​Experience: Five (5) years of experience in a similar role.
• ​Education: Bachelor's degree in an IT related field preferred.
• ​Clearance Requirement: Active Security clearance required.
• ​Focus: Analyzing and resolving user problems, determining root cause (hardware, software, or system), and collaborating with technical leads and vendors.

​Key Responsibilities: Troubleshooting and User Support

​The Helpdesk Analyst is responsible for the technical resolution of user issues and may take on additional consultative or training duties.

• ​Technical Resolution: Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. This includes studying and resolving computer software and hardware problems.
• ​Diagnostic Procedures: Acts as a contact for users, determining the root cause of problems (whether caused by hardware, software, or system), and using diagnostic software or instructions to guide the user.
• ​Research and Collaboration: Talks with co-workers and programmers to research solutions or explain software errors. Calls software and hardware vendors to request service regarding defective products.
• ​Documentation & Training (May include): May write or revise user-training manuals and procedures, develop training materials, and train users on-site or in a classroom.
• ​Installation & Consulting (May include): May install microcomputers, software, and peripheral equipment. May work as an in-house consultant to research alternate approaches or conduct office automation feasibility studies (e.g., work flow analysis and cost comparisons).

​Required Background

​The position requires significant prior experience in technical support and a mandatory security clearance.

• ​Experience: Five (5) years of experience in a similar role.
• ​Clearance: Active Security clearance is required.
• ​Education: Bachelor's degree in an IT related field is preferred.

​This is a full-time, remote Technical Support Engineer role at Etleap, a company providing an intuitive ETL (Extract, Transform, Load) tool that enables data analysts to integrate data easily. This engineer will be the technical expert helping customers troubleshoot complex data pipeline issues, plan data architecture, and manage intricate integration points. The role requires strong independence in diagnosing technical issues and working closely with the Engineering team.

• ​Location: Remote, United States.
• ​Core Working Hours: Approximately 8 am – 5 pm Pacific Time (PST/PDT).
• ​Education: Bachelor's degree, preferably in a technical field.
• ​Focus: Troubleshooting data pipeline issues, providing expertise on data architecture, acting as the technical liaison between customers and Engineering, and driving product adoption.

​What You'll Do: Troubleshooting, Coordination, and Process

​The engineer is the primary interface for technical customer issues, managing the entire lifecycle of a support ticket while focusing on process and product improvement.

• ​Issue Investigation: Triage and investigate new issues using application data, logs, and external resources, while establishing clear and realistic expectations on resolution timelines with customers.
• ​Case Ownership: Own customer matters in your time zone and coordinate directly with engineers to fully resolve them.
• ​Customer Engagement: Proactively engage customers to understand their goals, share relevant product features, and drive meaningful product adoption.
• ​Advocacy & Process: Summarize recurring issues and feature requests to inform product improvements. Continuously refine support and success processes for better efficiency and outcomes.
• ​Communication: Build strong customer relationships through professional, empathetic, and clear communication (written word and calls).

​What You'll Bring: Technical Acumen and Problem-Solving

​The position requires experience supporting complex B2B software, a technical background, and comfort with data systems.

• ​Experience: Experience providing customer-facing support for technically complex B2B software (e.g., data platforms, APIs, integration tools).
• ​Data Knowledge: Working knowledge of SQL and general database concepts.
• ​Troubleshooting: Ability to independently diagnose technical issues, read logs and error messages, and think systematically about how data systems work.
• ​Mindset: Comfort operating in ambiguous situations and independently solving open-ended technical issues. Possesses a strong ability in pattern recognition of recurring issues and requests.
• ​Soft Skills: Strong relationship-building and communication skills, ability to juggle competing priorities with ease, and eagerness to proactively help customers succeed.

​This is a full-time, remote Helpdesk Analyst (Associate II) role at UST, a digital technology solutions company. The analyst will provide Level 1 technical support primarily via voice and non-voice channels, focusing on assisting external members with website and mobile application issues, particularly around account access and basic troubleshooting.

• ​Location: Remote (Virginia openings mentioned, but compensation range applies to remote US).
• ​Compensation Range: $48,000 - $72,000 annually.
• ​Experience: 8+ years of experience (Note: This is a high experience requirement for an Associate II/Level 1 role).
• ​Schedule: 9-hour shift (including a 1-hour break) during scheduled work hours between 8 AM – 8 PM EST.
• ​Focus: Website/mobile app troubleshooting (login, navigation, browser issues), incident tracking using helpdesk management tools, and delivering empathetic customer service.

​The Opportunity: Level 1 Technical Support and Customer Service

​The primary function of this role is to be the first point of contact for external members requiring technical assistance with UST's client-related platforms.

• ​Level 1 Support: Provide Level 1 technical support via voice and non-voice channels.
• ​Issue Focus: Assist external members with website-related issues including account registration, login, password resets, and navigation.
• ​Basic Troubleshooting: Troubleshoot common user issues such as browser issues (e.g., clearing cache and cookies) and mobile app functionality.
• ​Tool Utilization: Use helpdesk management tools to track, resolve, and escalate incidents as needed.
• ​Documentation: Document issues and resolutions accurately using MS Office Suite.
• ​Service Delivery: Deliver support with empathy and professionalism, ensuring a positive user experience.

​Required Skills and Experience

​The position demands extensive prior experience in support and strong soft skills for effective client interaction.

• ​Experience: 8+ years of experience in total, including prior helpdesk or customer support experience.
• ​Communication: Strong verbal communication and active listening skills.
• ​Technical Basics: Basic technical troubleshooting skills for browsers and mobile apps.
• ​Tool Proficiency: Proficiency in MS Office Suite and experience with helpdesk management systems.
• ​Autonomy: Ability to work independently and manage multiple support requests.
• ​Soft Skills: Strong documentation and organizational skills, and familiarity with website and mobile app user experience.

​This is a full-time, globally remote Associate Linux Support Engineer role at Canonical, the company behind Ubuntu, focused on supporting customers using the full technical stack, including cloud, desktop, and IoT products. This is an opportunity for a hands-on engineer with a passion for Linux and open source to build a career in a global distributed environment.

• ​Location: Remote (Globally remote; candidates in the Americas, including Philadelphia, are welcome).
• ​Focus: Providing expert-level technical support, root cause analysis, and full case ownership for issues ranging from server and desktop problems to Linux kernel crashes and complex cloud environments.
• ​Schedule: Includes participating in a regular weekend working rotation.
• ​Travel: Ability to travel internationally twice a year for company events.

​The Role Entails: Full Case Ownership and Knowledge Contribution

​The engineer is responsible for owning the entire lifecycle of technical support cases while contributing to shared knowledge and continuous product learning.

• ​Case Ownership: Own and manage cases from problem qualification to full resolution, including taking ownership of new cases via telephone, email, and web.
• ​SLA Management: Ensure all cases are handled according to the Service Level Agreement (SLA) and achieve high customer satisfaction.
• ​Customer Advocacy: Act as an internal customer advocate, ensuring timely updates and setting correct expectations, especially regarding the Ubuntu development process timeline for fixes.
• ​Knowledge Contribution: Contribute new knowledge base articles and maintain existing ones to ensure shared knowledge is available to customers.
• ​Prioritization: Prioritizing work effectively to accomplish the most important and urgent tasks first.
• ​Continuous Learning: Keeping on learning as Canonical's products and services grow and evolve.

​Required Qualifications and Technical Skills

​The role targets individuals with a strong academic background, proven problem-solving drive, and foundational Linux knowledge.

• ​Education: Undergraduate degree in a technical subject (Computer Science, MIS, Electrical Engineering, etc.) or equivalent compelling experience.
• ​Track Record: Exceptional academic track record and a history of going above-and-beyond expectations to achieve outstanding results.
• ​Linux Troubleshooting: Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning configuration files).
• ​Technical Knowledge (2 or more required): Knowledge or basic hands-on experience in:
  • ​Linux server administration
  • ​Programming fundamentals (bash, Perl, Ruby, Javascript, C/C++, Go)
  • ​Networking (bonding, firewalling, bridging, switching, etc.)
  • ​Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• ​Soft Skills: Strong written and verbal English communication skills, appreciation of diversity, and confidence to respectfully speak up and share ideas.

​Nice-to-Have Skills:

• ​Experience supporting virtualized environments (KVM, Virtual Box, VMWare).
• ​Experience with other open-source desktop technologies.
• ​Active contribution to open-source projects/forums/code.

​This summary outlines the qualifications for a technical role, likely a Technical Support Engineer (TSE) or Operations Engineer, focused on troubleshooting and supporting both application and infrastructure components in a hybrid cloud environment.

​Key Technical Focus and Expertise

​The candidate must have hands-on experience with specific application servers, web technologies, and monitoring tools, along with knowledge of hybrid deployment models.

• ​Application & Web Technologies: Experience with WildFly (application server) and NGINX (web server/reverse proxy).
• ​Operating Systems/Devices: Familiarity with webOS and supporting the iPad platform.
• ​Cloud Monitoring: Experience utilizing AWS CloudWatch for monitoring and metrics gathering in a cloud environment.
• ​Deployment Knowledge: Experience with both on-prem and cloud deployed infrastructure, and knowledge of software deployment lifecycles in multiple environments.

​Core Skills and Professional Attributes

​The role requires strong problem-solving ability, cross-functional collaboration, and a focus on operational improvement.

• ​Troubleshooting: Exceptional problem-solving and troubleshooting skills are mandatory.
• ​Communication: Strong written and verbal communication skills with the ability to work with ease in client-facing scenarios.
• ​Collaboration: Ability to work effectively and positively across numerous teams within the organization.
• ​Organizational: Demonstration of strong organizational and time management skills with the ability to juggle multiple priorities.
• ​Process Improvement: A solution mindset with an inclination towards identifying opportunities for operational improvement.

​This is a full-time, hybrid Senior Desktop Engineer role located in Brentwood, Tennessee, at Premise Health, a provider of exceptional healthcare services. The primary purpose of this position is to deploy and maintain the compliance and health of endpoints (devices) across managed health centers and corporate offices, with a strong focus on automation and the use of core Microsoft administrative tools.

• ​Location: Brentwood, TN (Hybrid).
• ​Compensation: $75,000.00 - $98,000.00 annually, plus eligibility for an Annual Performance Incentive.
• ​Experience: 5+ years of desktop level support, with 3+ years in Microsoft Endpoint Configuration Manager (MECM/SCCM) administration.
• ​Focus: Endpoint management, software deployment/packaging, OS imaging, compliance, security, and mentoring junior engineers.

​Key Responsibilities: System Administration and Innovation

​The engineer is expected to maintain essential enterprise systems while driving the adoption of new, automated administrative approaches.

• ​Endpoint Administration: Responsible for endpoint management, software packaging/deployment, patching, and maintenance using tools like Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, Microsoft Cloud Management Gateway, and JAMF.
• ​OS Deployment: Configure and maintain Operating System Deployment (OSD) task sequences for hardware imaging.
• ​Automation Focus: Support the identification and implementation of innovative approaches to administrative tasks with a primary focus on automation, compliance, and security.
• ​System Maintenance: Participate in the planning of upgrades, changes, or implementation of endpoint administration systems, following established change control processes.
• ​Collaboration & Mentorship: Work closely with the Desktop Tech Lead to test new end-user solutions, lead project management meetings, and mentor the non-Senior engineers on the team.
• ​Troubleshooting: Resolve interoperability problems across large-scale enterprise technologies including security, networking, and infrastructure. Perform general system administration duties in a Windows Active Directory environment.

​Required Skills and Technical Experience

​The position demands deep experience with the Microsoft enterprise management stack and scripting ability.

• ​Core Management Tools:
  • ​3+ years of experience in Microsoft Endpoint Configuration Manager (MECM/SCCM) administration (package creation, OS deployment).
  • ​Experience with Intune administration, including Autopilot.
  • ​Experience with JAMF administration is desirable.
• ​Scripting & Networking: Capable with batch and PowerShell scripting. Experience working with wireless/local area networks, SQL, and network troubleshooting skills.
• ​Windows Environment: Advanced knowledge of Microsoft operating systems and end-user platform systems in an enterprise environment. Knowledge of Group Policy and Active Directory administration.
• ​Troubleshooting: Ability to identify and troubleshoot problems in MECM and analyze/remediate them.
• ​Soft Skills: Innovative and creative problem-solving skills and the ability to communicate with a wide variety of users (executives to individual users).

​This is a full-time Operations Support Engineer role focused on maintaining, monitoring, and providing technical support for software systems related to genomic technologies at Baylor Genetics. The role requires working closely with scientific and engineering teams in a highly regulated healthcare environment, ensuring systems and processes comply with standards like CLIA, CAP, HIPAA, and FDA.

• ​Location: Remote (Headquarters in Houston, TX).
• ​Schedule: The role requires a dedicated shift schedule: Wednesday - Thursday (3:00 PM - 12:00 AM) and Friday - Sunday (6:00 AM - 3:00 PM), with the Friday - Sunday shift alternating every other week to 3:00 PM - 12:00 AM.
• ​Experience: Minimum of 2 years of experience in technical support or software engineering.
• ​Education: Bachelor’s degree or higher in Computer Science, Bioinformatics, or a related field.
• ​Focus: Debugging complex code, system monitoring, issue resolution, code scripting for automation, and ensuring regulatory compliance.

​Key Responsibilities: System Reliability and Compliance

​The engineer is critical for maintaining the technical reliability of systems that support scientific and clinical operations within a regulated setting.

• ​Technical Support & Monitoring: Maintain and monitor support systems (web applications, genomic software). Debug complex code and analyze application logs to assist in issue resolution.
• ​Customer & Escalation Management: Intake, troubleshoot, and resolve customer issues, ensuring timely and accurate follow-through and proper escalation to internal teams (Software Engineers, Bioinformaticians).
• ​Automation & Process Improvement: Assist in code development and code scripting for operations support and automation. Contribute to the design and improvement of support workflows and documentation.
• ​Regulatory Compliance: Ensure support systems and processes align with regulatory standards such as CLIA, CAP, HIPAA, and FDA. Assist in documenting compliance-related activities and support audits.
• ​Cross-Functional Collaboration: Work closely with scientists, software engineers, bioinformaticians, and DevOps/QA teams to diagnose and resolve technical issues and ensure smooth deployment.

​Required Skills and Technical Background

​The position requires foundational scripting/programming competency and familiarity with regulated environments.

• ​Scripting Languages: Demonstrated competency in scripting languages (e.g., Bash, Python).
• ​Programming/Systems: Familiarity with statistical programming languages (e.g., R, Python). Experience with Linux/Unix systems (cloud experience is a plus).
• ​Databases: Hands-on experience with databases and SQL is a plus.
• ​Industry Experience (Preferred): Experience with genomic software systems is a plus. Experience in healthcare-related environments with high regulatory requirements is preferred.
• ​Soft Skills: Strong problem-solving and client-facing skills; excellent written and verbal communication.

​This is a full-time, remote Founding Support Engineer role at Reducto, an AI company focused on accurately ingesting real-world enterprise data locked in unstructured formats (like PDFs and spreadsheets). This engineer will be the front line for developers using Reducto's API, tasked with end-to-end debugging, building durable support processes, and championing the developer experience.

• ​Location: Remote (Global – EMEA or APAC candidates are highly welcomed to provide coverage orthogonal to Pacific Time).
• ​Employment Type: Full-time.
• ​Focus: Systematic debugging of API issues (auth, webhooks, rate limits), reading/writing code for reproduction, building scalable support processes, and leveraging AI for diagnostics and acceleration.
• ​Environment: High-ownership, early-stage environment with rapid revenue growth (7x YOY).

​Core Work: API Debugging, Process Building, and Developer Advocacy

​The position requires a blend of deep technical skill (code and debugging) and process orientation to scale the support function for a developer-focused product.

• ​Front-Line API Support: Be the primary contact for developers, triaging, reproducing, and resolving issues across auth, webhooks, rate limits, schema extraction, and SDKs.
• ​End-to-End Debugging: Own the debugging loop: capture reproductions, dig through logs/metrics, file crisp bug reports, and drive fixes across Engineering.
• ​Process Instrumentation: Build durable support processes by writing playbooks, macros, and self-serve documentation, and instrumenting queues and SLAs to tighten feedback loops.
• ​AI Acceleration: Use AI to move faster—summarize long logs, cluster similar tickets, propose replies, and measure where AI assists reduce time-to-resolution.
• ​Developer Advocacy: Champion the developer experience by spotting rough edges in the API, documentation, and tooling, and partnering with Product/Engineering on roadmap fixes.
• ​Code Use: Comfortable reading/writing code (Python or TypeScript preferred) to create minimal reproductions.

​Key Qualifications and Technical Skills

​The ideal candidate is a systematic debugger with strong product sense and comfort working with developer tools.

• ​Debugging Expertise: Excellent at systematic debugging of foundational web issues (HTTP, JSON, authentication, retries, idempotency, webhooks).
• ​Programming: Comfortable reading/writing code (Python or TypeScript preferred) to create minimal reproductions.
• ​Communication: Clear and empathetic communication with both developers and non-technical users.
• ​Product Sense: Strong product sense—ability to propose changes that eliminate whole classes of issues, not just fix symptoms.
• ​Bonus Skills:
  • ​Experience supporting API-first or developer-tooling products.
  • ​Experience with observability stacks (logs/metrics/traces) and basic SQL to investigate issues.
  • ​Familiarity with AWS primitives (S3, IAM, CloudFront) or document/OCR/LLM pipelines.

​This is a full-time, remote (United States) Technical Support Engineer role at Contrast Security, a leader in Application Detection and Response (ADR). This position requires a hands-on technical expert to troubleshoot complex customer issues related to the application security platform. The engineer will be a key member of a global "follow-the-sun" support team, focused on AI-driven support transformation and ensuring customer success.

• ​Location: Remote, United States.
• ​Compensation (ICNT2): $105K – $130K annually, plus equity.
• ​Experience: 3–5+ years of experience in technical support, technical services, or a customer-facing engineering role.
• ​Focus: Advanced technical troubleshooting, contributing to an AI-enabled support model, managing escalated cases, and advocating for product improvements.
• ​Schedule: Participate in a global support rotation ("follow-the-sun" coverage).

​Key Responsibilities: Troubleshooting and AI Transformation

​The engineer will leverage deep technical knowledge to resolve critical application security issues and drive the evolution of the support ecosystem.

• ​Advanced Support: Provide advanced technical support by diagnosing, troubleshooting, and resolving issues related to Contrast's application security platform.
• ​AI-Driven Support: Partner with the Director of Technical Support to support the transition toward AI-driven support, focusing on improved workflows, automation, and knowledge quality.
• ​Knowledge Base Management: Create, update, and enhance knowledge base content, ensuring information is accurate, accessible, and optimized for AI and search.
• ​Escalation Management: Handle escalated or complex cases with urgency and ownership, maintaining clear communication throughout the ticket lifecycle.
• ​Cross-Functional Collaboration: Collaborate closely with Product, Engineering, and Customer Success teams to surface emerging issues, advocate for customer needs, and provide insights for product improvements.
• ​KPI Contribution: Contribute to Support KPIs by driving improvements in response time, resolution rate, and customer satisfaction.

​Qualifications and Technical Requirements

​The role demands a strong foundation in security and software development practices to effectively support the product.

• ​Domain Expertise: Strong technical foundation in application security, software development, DevSecOps, or related disciplines.
• ​Programming Familiarity: Experience working with languages such as Java, .NET, or similar modern programming environments.
• ​SDLC/Tooling: Understanding of the software development lifecycle (SDLC), CI/CD pipelines, and common software engineering tooling.
• ​Support Platforms: Familiarity with support platforms such as Zendesk, Salesforce Service Cloud, Jira Service Management, or similar systems.
• ​Core Skills: Strong analytical and troubleshooting skills, ability to work independently, and clear, concise written and verbal communication for technical and non-technical users.
• ​Mindset: Customer-first mindset, with a high sense of ownership and accountability.

​This is a full-time, remote (United States) Associate Technical Services Engineer role at Unqork, a platform that empowers enterprises to build, test, and run AI-powered applications without code. This entry-level support role focuses on being the primary contact for support assessment and process improvement, partnering with internal teams to ensure positive support outcomes and scalability.

• ​Location: Remote, United States (Tiered salary based on geographic location).
• ​Hiring Range (Tier 1 - High Cost of Living Areas): $65,000 - $80,000
• ​Hiring Range (Tier 2 - All other US locations): $55,000 - $70,000
• ​Experience: 1+ Years in Software Support or Technical Implementation (preferably SaaS or similar).
• ​On-Call: Required to participate in an on-call rotation (once a week at night and once every 8 weeks on the weekend).
• ​Focus: Primary contact for support assessment, process optimization, technical troubleshooting (with a no-code focus), and internal education/documentation.

​Key Responsibilities and Impact

​The engineer is key to operationalizing and scaling the support processes for the high-growth, no-code application platform.

• ​Support Contact: Be the primary contact for support assessment consultants.
• ​Process Improvement: Partner with support leadership to operationalize and improve support processes focused on scalability.
• ​Collaboration: Foster partnerships with platform operations and customer success teams to enhance support models.
• ​Issue Management: Promote positive outcomes for technical support issues across the account portfolio.
• ​Education & Documentation: Foster education and process documentation for support consultants.
• ​Client Service: Provide direct service to clients and internal collaborators.

​Required Skills and Background

​The role requires foundational technical knowledge, a customer service orientation, and an understanding of documentation best practices.

• ​Experience: 1+ years in Software Support or Technical Implementation (preferably SaaS or similar).
• ​Technical Basics: Basic Knowledge of Databases (MongoDB), JSON, and RESTful API.
• ​Troubleshooting: Technical Troubleshooting Ability, specifically within a no-code experience or similar environment.
• ​Process Skills: Experience in Designing, Documenting, and Educating new Operational Processes.
• ​Soft Skills: Must demonstrate a strong Service Mindset (Customer-focused).

​This is a full-time, remote (Americas) Technical Support Engineer role at Customer.io, a platform used by over 8,000 companies to send automated communications (email, push, in-app, SMS) based on real-time behavioral data. The role focuses on providing exceptional support directly to customers, particularly emphasizing strong written communication for handling technical tasks primarily over email.

• ​Location: Remote, North America (Available to work PST/MST hours).
• ​Salary: $70,000 USD (or equivalent in local currency), depending on experience and subject to market rate adjustment.
• ​Focus: Triage diversity of support tickets, work on process improvement, diagnose tricky situations, aid customers with onboarding, and advocate for product improvements using Zendesk (ticketing) and Linear (bug tracking).
• ​Industry Preference: Experience with the Marketing Automation industry or supporting email marketing/business communication tools is a plus.

​Key Responsibilities and Impact

​The Technical Support Engineer acts as the customer's primary point of contact and is crucial for maintaining customer experience and informing product strategy.

• ​Customer Communication: Communicate directly with customers via the Support Center, handling support tickets and live chat. A strong ability to communicate in writing is essential, as technical tasks are primarily communicated over email.
• ​Problem Solving: Triage a diversity of support tickets, diagnose tricky technical situations, and aid companies in achieving their business goals.
• ​Advocacy & Process: Advocate for product improvements based on customer pain points and feedback. Work on process improvement and conduct regular touch points with Product and Customer Success teams.
• ​Onboarding Support: Help new and existing customers get up and running with the platform.
• ​Tools: The team utilizes Zendesk for ticketing, Linear for bug tracking, and Zapier for automating support workflows.

​Qualifications and Technical Focus

​The position requires experience in a customer-facing technical role and a foundational understanding of programming concepts.

• ​Experience: Experience in a technical support and/or customer-facing role. Previous work for a SaaS company or an understanding of technical platforms is required.
• ​Programming Basics: An understanding of basic programming concepts is necessary, including:
  • ​API
  • ​Variables
  • ​If-else statements
  • ​Loops
• ​Javascript Knowledge: Familiarity with Javascript is considered beneficial.
• ​Soft Skills: Excellent written and verbal communication skills, a self-starter attitude, passion for learning, and empathy in customer interactions.

​This is a full-time, remote (United States) Technical Support Engineer I role at CivicPlus, a company focused on providing innovative software solutions for local government and the residents they serve. The analyst is responsible for providing exceptional front-line technical support across all CivicPlus products, handling issues via various channels, and advocating for product improvements based on customer feedback.

• ​Location: Remote, United States.
• ​Compensation: Estimated Salary Grade Range: $20 - $27 hourly (based on a 40-hour work week).
• ​Focus: Delivering world-class customer service and technical assistance, comprehensive documentation, escalation management, and serving as a product subject matter expert (SME).
• ​Visa/Authorization: Applicants must be authorized to work in the US; visa sponsorship is not provided.

​Key Responsibilities: Troubleshooting and Advocacy

​The role requires strong communication skills and a systematic approach to technical issue resolution, bridging the gap between customers and product engineering.

• ​Front-Line Support: Deliver exemplary front-line technical support and service to customers via email, support tickets, live chat, and phone calls.
• ​Troubleshooting & Documentation: Investigate, troubleshoot, and resolve customer issues, maintaining clear and user-friendly communication and comprehensive documentation using ticketing software.
• ​Escalation Management: Escalate unresolved issues to designated internal teams with detailed documentation.
• ​Issue Advocacy: Identify and escalate trending issues, actively advocating for the resolution of repetitive usability impediments by product engineering teams.
• ​Technical Review: Review and troubleshoot product / API integrations, compatibility, and end-to-end functionality.
• ​Expertise: Serve as a subject matter expert (SME) and contribute to product documentation for both internal staff and customers.
• ​Collaboration: Provide guidance and collaborate with internal departments to ensure successful outcomes and work diligently to achieve CivicPlus service level objectives (SLOs).

​Qualifications and Requirements

​The position seeks candidates with a foundation in relevant technologies and strong soft skills for customer interaction.

• ​Experience: Comparable experience is valued; a degree in relevant technologies is preferred.
• ​Core Skills: Proven ability to investigate, troubleshoot, and resolve technical issues.
• ​Soft Skills: Strong focus on clear, user-friendly communication, the ability to cultivate strong working relationships, and a diligent approach to documentation.