​This is a full-time, remote (US-Remote) Security Operations Analyst II role at HealthEquity, joining a dynamic Risk & Security Team that manages a converged program covering cybersecurity, physical security, privacy, fraud, enterprise risk, and incident management. The analyst will be on the front lines, focusing on the detection, analysis, and response to security incidents.

• ​Location: Remote, United States.
• ​Salary Range: $75,500.00 to $84,000.00 annually.
• ​Schedule: Works a four-day work week (4x10), specifically Wednesday - Saturday MT from 9 AM to 7 PM.
• ​Experience: 2–3 years in information security operations is required.
• ​Focus: Incident response, malware analysis, improving detection capabilities, and supporting fraud and insider threat programs.

​What You'll Be Doing: Incident Response and Threat Analysis

​The analyst will operate advanced security tools, analyze threats, and actively contribute to the defense posture through technical engagement.

• ​Detection & Response: Detect, analyze, and respond to security events and incidents across multiple domains: cyber, DLP (Data Loss Prevention), fraud, and privacy functions.
• ​Operations: Operate advanced monitoring and investigation tools. Triage and respond independently to alerts.
• ​Threat Analysis: Perform malware analysis and study attacker tactics, techniques, and procedures (TTPs).
• ​Improvement: Improve detection rules and reduce false positives through purple team engagements (collaborating with red and blue teams).
• ​Documentation & Mentorship: Document incidents, provide reports, and collaborate across teams. Mentor junior analysts and support insider threat and fraud prevention programs.
• ​Threat Intelligence: Stay ahead of emerging threats and industry trends.

​Required Qualifications and Success Factors

​The successful candidate needs hands-on experience in security operations, strong analytical skills, and a commitment to continuous learning.

• ​Experience: 2–3 years in information security operations with strong analytical and critical thinking skills.
• ​Education: Bachelor’s degree in Cybersecurity or related field (or equivalent experience).
• ​Skills: Ability to triage and respond independently to alerts. A passion for learning and adapting in a fast-changing environment.
• ​Preferred Certifications: CHFI, SANS GIAC, ECIH, CEH, Security+, Network+

​This is a full-time, remote (US-Remote) Information Systems Security Engineer role at Tyto Athene. This senior technical position is responsible for providing technical security administration and engineering across a wide array of infrastructure, with a critical focus on ensuring compliance with CMMC 2.0, ISO 27k, and other regulatory frameworks.

• ​Location: Remote, United States.
• ​Salary Range: Typically between $90,000 - $125,000 annually (compensation dependent on skills and experience).
• ​Experience: 4 or more years of experience in information systems, cybersecurity compliance, or an IT Security Role.
• ​Key Focus: CMMC 2.0/ISO 27k compliance, firewall/network security, vulnerability management, security monitoring, and incident response.
• ​Background: Requires a Compliance / Risk / Audit background.

​Responsibilities: Compliance, Engineering, and Incident Response

​The engineer ensures the technical security posture is strong, well-documented, and compliant, acting as an operational resource for key security tools.

• ​Compliance & Audit: Ensures compliance with CMMC 2.0, ISO 27k and other frameworks. Tracks and documents system security findings, audit results, and compliance reporting. Works with 3rd party auditors to maintain policies and procedures.
• ​Vulnerability & Risk Management: Perform vulnerability testing, remediation planning, risk analysis, security assessments, and make necessary updates.
• ​Security Administration: Provides technical security administrative duties for infrastructure related to firewalls, encryption, intrusion detection systems (IDS), vulnerability scanning, security monitoring tools, authentication, web filtering, and identity management.
• ​Network Protection: Reviewing network security settings and configurations against industry benchmarks. Define access privileges, control structures, and system hardening guidelines.
• ​Incident Response: Monitor, respond, investigate, and remediate security alerts and/or incidents. Maintain and test the Information Security Incident Response Plan, and related procedures.
• ​MSSP Liaison: Monitors SLAs for responsiveness and coverage and acts as a liaison with the Managed Security Service Provider (MSSP).

​Required Qualifications and Technical Environment

​The role requires a strong compliance background combined with foundational technical knowledge across multi-platform enterprise environments.

• ​Experience: 4+ years experience in information systems, cyber security compliance, or IT Security.
• ​Required Background: Compliance / Risk / Audit background.
• ​Certifications (Required/Preferred):
  • ​Security +
  • ​CISSP or CEH
  • ​Zscaler cert is a plus.
  • ​MCP Windows Server 2022 and MCP Windows 11.
• ​Foundational Knowledge: A foundational understanding of security technologies leveraged to support a large-scale, multi-platform enterprise environment (Windows, Mac, Unix, and mainframe platforms).
• ​Documentation: Familiarity with audit preparation documentation such as System Security Plans (SSPs), Plan of Action & Milestones (POA&M), Certification and Accreditation packages, and Contingency Plans.

​This is a full-time, Fully Remote Cybersecurity Analyst role at CyberMaxx, an MDR (Managed Detection & Response) company that tightly integrates MDR with offensive security, threat hunting, and DFIR (Digital Forensics and Incident Response). This role is crucial for improving detection capabilities, maintaining incident response processes, acting as an escalation point, and driving continuous improvement.

• ​Location: Fully Remote (Designated for Maryland, United States).
• ​Salary: $70,000 - $80,000 (Exempt/Salaried).
• ​Experience: 3 years’ experience performing similar duties.
• ​Certification: Certified in one or more "intermediate level" security certifications is required.
• ​Shift/Schedule: Ability to work in an operational/shift-based environment with flexible working hours to include evenings and weekends, and facilitate reasonable out-of-hours communications (SOC operations calls).

​Position Summary: Escalation, Process, and Product Expertise

​The analyst serves as a key operational and strategic resource, refining security products and leading response efforts for complex incidents.

• ​Security Tuning: Formalize and deliver security product tuning requests to improve detection capabilities and overall efficiency.
• ​Incident Response & DFIR: Develop and maintain incident response use incidents and documentation. Coordinate basic forensics activities as needed.
• ​Escalation & Leadership: Act as an initial escalation point for complicated or sensitive work. Conduct after action reviews on high-impact incidents to identify process and human capital improvements.
• ​Process Improvement: Drive and Implement continuous improvement and knowledge sharing. Identify and resolve opportunities to automate repetitive tasks. Proactively propose improvements to reduce risk and potential future incidents.
• ​SME Role: Act as a primary subject matter expert for one or more security products.
• ​Mentorship: Aid in onboarding and mentoring new team members.

​Required Qualifications and Success Factors

​Success in this role requires a blend of technical expertise, operational flexibility, and soft skills suited for high-stress situations.

• ​Experience & Education: Bachelor’s degree in related field and/or equivalent work experience, plus 3 years’ experience performing similar duties.
• ​Certifications: Mandatory certification in one or more "intermediate level" security certifications (unspecified type).
• ​Operational Requirements:
  • ​Ability to work in an operational/shift-based environment (evenings and weekends required).
  • ​Able to function effectively in high stakes and high stress situations.
• ​Domain Knowledge: Demonstrated experience with the security industry, including an understanding of best practices, risk mitigation, and compliance frameworks.
• ​Communication: Fluent in English (writing and speech) with the ability to effectively communicate complex security concepts with end customers.
• ​Self-Development: Passionate about cybersecurity and self-driven to continue to learn/develop relevant skillsets.

​This is a senior-level, remote Cyber Security Engineer Sr. role focused on Network Security within the Cybersecurity Risk Management Department of a large, diverse healthcare environment. The engineer is responsible for the design, engineering, implementation, and maintenance of advanced network security technologies and configurations, driving strategies around network segmentation, Zero Trust concepts, and strengthened controls.

• ​Location: Remote, United States.
• ​Experience: 5+ years of required experience (8+ years preferred) in Cyber Security, Firewall, Network, and Cloud Security Technologies.
• ​Industry Experience: Extensive experience working within a large healthcare system is required.
• ​Focus: Firewall architecture, network protection, security gap remediation, and alignment with frameworks like HIPAA Security Rule and NIST Cybersecurity Framework.
• ​Certifications (Preferred): CISSP, GIAC, OSCP, PCNSA, PCNSE, SISE, CCNA, or other industry-standard certifications.

​Essential Duties: Architecture, Controls, and Strategy

​The engineer is expected to act as a technical thought leader, translating security strategy into engineered and implemented network controls.

• ​Design & Implementation: Design, engineer, implement, and maintain new and existing network security solutions, configurations, and technologies.
• ​Control Enhancement: Enhance preventative and automated network security controls aligned with business requirements to strengthen protection against cyber threats.
• ​Strategic Initiatives: Assist in developing strategies for expanding network segmentation, implementing zero trust concepts, and increasing visibility into cybersecurity risks across healthcare assets.
• ​Documentation & Standards: Assist in developing and documenting an overall network protection strategy, including perimeter definition, cloud/data center security, and service-level segmentation.
• ​Technical Guidance: Provide ** technical guidance** to Cyber Security and IT teams, driving secure-by-design configurations and issue remediation.
• ​Process: Operate effectively in structured, process-driven environments and participate in process optimization efforts.

​Key Qualifications and Technical Requirements

​The position demands expert-level, hands-on experience with leading firewall and cloud security products, particularly in a complex enterprise setting.

• ​Required Experience (5+ years):
  • ​Extensive experience working within a large healthcare system.
  • ​Hands-on experience with Palo Alto Networks firewalls (physical and virtual), Panorama, Prisma Access, and SD-WAN.
  • ​Experience with Network Access Control (NAC) and Web Application Firewalls (WAF).
  • ​Hands-on experience with automation tools like Terraform and cloud security services like Cloud Armor and Google Cloud Platform (GCP).
• ​Required Knowledge:
  • ​Expert-level understanding of firewall architectures and network protection technologies.
  • ​Advanced knowledge of security principles, issues, techniques, and implementations.
  • ​Strong understanding of threat actor techniques, tactics, and procedures (TTPs).
  • ​Familiarity with regulatory frameworks such as HIPAA Security Rule and NIST Cybersecurity Framework.

​This is a contract (12+ months), fully remote LIS (Laboratory Information System) Support Analyst role at CereCore, focused on supporting the Public Health Electronic Lab Reporting (PHELR) onboarding initiative for MEDITECH Expanse. The analyst is a technical expert responsible for building, validating, and supporting HL7 laboratory interfaces connecting Expanse to public health entities and external systems.

• ​Location: Fully Remote (US).
• ​Contract Length: 12+ months.
• ​Focus: MEDITECH Expanse Lab interface build and troubleshooting (HL7), PHELR/ELR onboarding, and ensuring compliance with public health reporting requirements.
• ​Highly Preferred Experience: Prior state onboarding or ELR integrations experience.

​Responsibilities: Interface Build, Validation, and Compliance

​The analyst acts as the technical expert for lab data exchange, ensuring accurate and compliant data flow between the LIS and external systems.

• ​Interface Management: Build, configure, and validate laboratory interfaces (HL7) within MEDITECH Expanse to support ELR onboarding and other integrations.
• ​Troubleshooting: Maintain and troubleshoot LIS interfaces to ensure accuracy and performance throughout onboarding and testing phases. Proven ability to troubleshoot and resolve integration and connectivity issues independently.
• ​Compliance: Ensure compliance with regulatory and public health reporting requirements during ELR setup, and participate in meetings with state or public health entities as needed.
• ​LIS Dictionary: Support the development and maintenance of Expanse Lab dictionaries, ensuring consistency with best practices.
• ​Quality Assurance: Perform quality assurance checks, validation testing, and thorough documentation of lab interfaces, data flows, and testing results.
• ​Collaboration: Collaborate closely with internal project teams, laboratory personnel, and external partners (vendors, state entities).

​Required Knowledge and Technical Skills

​The role demands specialized experience in healthcare integration standards and the specific MEDITECH LIS environment.

• ​LIS Interfacing Expertise: Strong Lab interfacing experience, specifically designing, building, and troubleshooting HL7 laboratory interfaces connecting MEDITECH to third-party systems.
• ​Platform Experience: Experience with Laboratory Information Systems (LIS) integrations, preferably with MEDITECH environments and specific experience with MEDITECH Expanse Lab dictionaries.
• ​Integration Standards: Working knowledge of HL7 messaging, data mapping, and interface engine principles.
• ​Regulatory Experience (Strongly Preferred): State onboarding or Public Health ELR integration experience highly preferred.
• ​Soft Skills: Excellent organization, documentation, and communication skills; self-directed and accountable with a high degree of attention to detail.

​This is a full-time, remote (United States) Senior Support Engineer role within the Operations Department at floLIVE, a company providing a groundbreaking, software-defined Connectivity Management Service for the global IoT landscape. This engineer will be responsible for solving Tier 2/Tier 3 connectivity problems in the highly specialized telecom domain, specifically related to mobile core networks and IoT devices.

• ​Location: Remote, United States.
• ​Experience: Minimum of 3 years of experience in similar positions.
• ​Shift Requirement: The position is part of a 24/7 team; Night shift availability is a must.
• ​Focus: Deep technical troubleshooting of connectivity issues, mobile core networks, IoT devices, SLA adherence, and extensive customer interaction.

​Key Responsibilities: Deep Technical Troubleshooting and Escalation

​The role requires leveraging deep expertise in telecom networks to resolve complex customer issues while ensuring high-quality service and clear documentation.

• ​Advanced Troubleshooting: Troubleshooting of deep technical issues and solving Tier 2/Tier 3 connectivity problems specifically within the telecom domain.
• ​Customer Interaction: Participate in troubleshooting sessions with customers and other floLIVE teams. Following up on technical queries and providing prompt feedback.
• ​SLA Adherence: Ensure all support activities strictly Follow agreed SLAs.
• ​Documentation and Improvement: Creating thorough documentation, as the team follows a strict documentation process. Must have a proven ability to learn new technologies and put them into practice (Improvement Focus).
• ​Communication: Capable of explaining technical issues and successes clearly to both team members and clients.

​Required Qualifications and Technical Expertise

​The candidate must possess deep knowledge of mobile core networks and telecom protocols to succeed in this specialized IoT role.

• ​Mobile Core Networks: Deep understanding of mobile core networks (2G/3G/4G/5G).
• ​Telecom Experience (Advantage): Experience with Telecom networks protocols and components, including HLR/HSS; GGSN/PGW; Diameter; GTP; SIGTRAN is an advantage.
• ​IoT Experience: Experience with solving IoT devices/Connectivity issues.
• ​Communication: Excellent communication skills (written and spoken English) and excellent customer relation expertise.
• ​Experience: Minimum of 3 years of experience in similar positions.

​This is a Contract HIT (Healthcare Information Technology) Service Desk Analyst role focused on providing initial technical support to team members via phone regarding computers, servers, applications, and hardware issues. The analyst is responsible for quick resolution using documented procedures and acting as the primary point of contact while consistently meeting established Service Desk Key Performance Indicators (KPIs).

• ​Job Type: Contract
• ​Location: Not specified (Role is remote/phone-based initial support).
• ​Education: High School Graduate.
• ​Experience: Typically requires 1 year of experience in customer service, call center, or Service Desk support.
• ​Focus: Initial troubleshooting, call documentation, KPI adherence, and escalating complex issues to second-tier support.

​Major Responsibilities: First-Tier Support and Incident Management

​The analyst's primary duties center around diagnosing and resolving basic technical problems and efficiently managing the incident lifecycle.

• ​Initial Troubleshooting: Provides initial support by troubleshooting, answering questions, and resolving basic problems related to LAN/WAN-based software, desktop computing equipment, printers, network status, and applications.
• ​Incident Documentation: Utilizes the call tracking system to accurately, quickly, and efficiently record all interactions with customers, consistently meeting established Service Desk KPIs.
• ​Diagnosis and Resolution: Gathers information from the end-user, presents options, and assists with simulating the user problem to resolve. Analyzes basic problems and provides workable solutions, ensuring follow-up to "close" the problem and maintain a high call closure rate.
• ​Escalation: Escalates unresolved requests to second-tier support and keeps clients informed of their request status if an immediate remedy is unavailable. Identifies Major Incidents and escalates appropriately.
• ​Routine Tasks & Security: Performs routine procedures to remedy issues or when requested. Performs assigned security administration functions.

​Knowledge, Skills & Abilities Required

​The role requires strong customer service skills, basic technical understanding of IT components, and excellent verbal communication.

• ​Customer Service & Communication: Strong interpersonal and customer service skills. Strong verbal communication skills and the ability to interact with a diverse client population.
• ​Technical Aptitude: Strong technical aptitude with the ability to learn quickly and support software applications.
• ​IT Fundamentals: Understanding of the technical components of an Information System, including basic hardware, platform, database concepts, and terminology.
• ​Operational Skills: Basic understanding of call centers and call tracking systems. Ability to manage multiple priorities in a dynamic work environment.
• ​Mobility: Ability to travel to off-sites to provide Service Desk application support for the facilities.

​This is a temporary, full-time Applications Support Analyst role, expected to last between 8 and 9 months. The analyst acts as the key liaison between operational and technical teams, ensuring proprietary applications are available, properly configured, and functioning as expected. The role involves hands-on system maintenance, troubleshooting, and participation in an on-call rotation.

• ​Location: Remote (US CO Remote).
• ​Compensation: $24.23 to $30.29 an hour.
• ​Duration: Temporary (8 to 9 months).
• ​Education: Bachelor’s Degree in a related discipline (e.g., Computer Science) preferred.
• ​Experience: Previous application and/or IT systems level support experience is required.

​Essential Functions: Maintenance, Communication, and Incident Response

​The primary focus is maintaining application health across environments and reacting quickly to business outages.

• ​Application Management: Install, configure, and maintain proprietary applications across Development, UAT, and Production systems.
• ​Incident Response: React to business outages to quickly identify, communicate, and rectify issues. Resolve performance discrepancies and communicate findings with stakeholders.
• ​Troubleshooting & Research: Comprehend and translate users’ needs to facilitate resolution. Research complex reporting scenarios, system incidents, and process flow events.
• ​Auditing & Documentation: Participate in performing periodic user audits of key applications. Assist in maintaining detailed documentation of procedures and information flow, including providing user documentation like process-flow descriptions and/or Visio diagrams.
• ​Collaboration: Provide feedback regarding release documentation to the Release Manager and developer.
• ​Schedule: Participate in the department's on-call rotation.

​Essential Knowledge and Technical Environment

​The role requires foundational knowledge across the Microsoft server and application stack, including directory services and web hosting.

• ​Directory/Web Services: Proficient with Microsoft Active Directory (AD) and relevant experience with Microsoft Internet Information Server (IIS).
• ​Operating Systems: Baseline knowledge of Microsoft Windows 2003, 2008, and 2012 servers.
• ​Data & Documents: Prior experience/ability with Microsoft SQL. Proficient with Adobe Acrobat. Familiarity with editing XML documents.
• ​Application Delivery: Baseline knowledge of application deployment over a CITRIX environment.
• ​Office Suite: Proficient with full MS Office Suite including SharePoint functionality.

​This is a remote Helpdesk Analyst role within IPTA’s Technology Solutions Team, focused on providing technical assistance and support to end users for hardware, software, and systems, particularly within major government and business organizations. The role involves detailed troubleshooting, acting as the primary user contact, and potentially contributing to testing, documentation, and user training.

• ​Location: Remote.
• ​Experience: Five (5) years of experience in a similar role.
• ​Education: Bachelor's degree in an IT related field preferred.
• ​Clearance Requirement: Active Security clearance required.
• ​Focus: Analyzing and resolving user problems, determining root cause (hardware, software, or system), and collaborating with technical leads and vendors.

​Key Responsibilities: Troubleshooting and User Support

​The Helpdesk Analyst is responsible for the technical resolution of user issues and may take on additional consultative or training duties.

• ​Technical Resolution: Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. This includes studying and resolving computer software and hardware problems.
• ​Diagnostic Procedures: Acts as a contact for users, determining the root cause of problems (whether caused by hardware, software, or system), and using diagnostic software or instructions to guide the user.
• ​Research and Collaboration: Talks with co-workers and programmers to research solutions or explain software errors. Calls software and hardware vendors to request service regarding defective products.
• ​Documentation & Training (May include): May write or revise user-training manuals and procedures, develop training materials, and train users on-site or in a classroom.
• ​Installation & Consulting (May include): May install microcomputers, software, and peripheral equipment. May work as an in-house consultant to research alternate approaches or conduct office automation feasibility studies (e.g., work flow analysis and cost comparisons).

​Required Background

​The position requires significant prior experience in technical support and a mandatory security clearance.

• ​Experience: Five (5) years of experience in a similar role.
• ​Clearance: Active Security clearance is required.
• ​Education: Bachelor's degree in an IT related field is preferred.

​This is a full-time, remote Technical Support Engineer role at Etleap, a company providing an intuitive ETL (Extract, Transform, Load) tool that enables data analysts to integrate data easily. This engineer will be the technical expert helping customers troubleshoot complex data pipeline issues, plan data architecture, and manage intricate integration points. The role requires strong independence in diagnosing technical issues and working closely with the Engineering team.

• ​Location: Remote, United States.
• ​Core Working Hours: Approximately 8 am – 5 pm Pacific Time (PST/PDT).
• ​Education: Bachelor's degree, preferably in a technical field.
• ​Focus: Troubleshooting data pipeline issues, providing expertise on data architecture, acting as the technical liaison between customers and Engineering, and driving product adoption.

​What You'll Do: Troubleshooting, Coordination, and Process

​The engineer is the primary interface for technical customer issues, managing the entire lifecycle of a support ticket while focusing on process and product improvement.

• ​Issue Investigation: Triage and investigate new issues using application data, logs, and external resources, while establishing clear and realistic expectations on resolution timelines with customers.
• ​Case Ownership: Own customer matters in your time zone and coordinate directly with engineers to fully resolve them.
• ​Customer Engagement: Proactively engage customers to understand their goals, share relevant product features, and drive meaningful product adoption.
• ​Advocacy & Process: Summarize recurring issues and feature requests to inform product improvements. Continuously refine support and success processes for better efficiency and outcomes.
• ​Communication: Build strong customer relationships through professional, empathetic, and clear communication (written word and calls).

​What You'll Bring: Technical Acumen and Problem-Solving

​The position requires experience supporting complex B2B software, a technical background, and comfort with data systems.

• ​Experience: Experience providing customer-facing support for technically complex B2B software (e.g., data platforms, APIs, integration tools).
• ​Data Knowledge: Working knowledge of SQL and general database concepts.
• ​Troubleshooting: Ability to independently diagnose technical issues, read logs and error messages, and think systematically about how data systems work.
• ​Mindset: Comfort operating in ambiguous situations and independently solving open-ended technical issues. Possesses a strong ability in pattern recognition of recurring issues and requests.
• ​Soft Skills: Strong relationship-building and communication skills, ability to juggle competing priorities with ease, and eagerness to proactively help customers succeed.

​This is a full-time, remote Helpdesk Analyst (Associate II) role at UST, a digital technology solutions company. The analyst will provide Level 1 technical support primarily via voice and non-voice channels, focusing on assisting external members with website and mobile application issues, particularly around account access and basic troubleshooting.

• ​Location: Remote (Virginia openings mentioned, but compensation range applies to remote US).
• ​Compensation Range: $48,000 - $72,000 annually.
• ​Experience: 8+ years of experience (Note: This is a high experience requirement for an Associate II/Level 1 role).
• ​Schedule: 9-hour shift (including a 1-hour break) during scheduled work hours between 8 AM – 8 PM EST.
• ​Focus: Website/mobile app troubleshooting (login, navigation, browser issues), incident tracking using helpdesk management tools, and delivering empathetic customer service.

​The Opportunity: Level 1 Technical Support and Customer Service

​The primary function of this role is to be the first point of contact for external members requiring technical assistance with UST's client-related platforms.

• ​Level 1 Support: Provide Level 1 technical support via voice and non-voice channels.
• ​Issue Focus: Assist external members with website-related issues including account registration, login, password resets, and navigation.
• ​Basic Troubleshooting: Troubleshoot common user issues such as browser issues (e.g., clearing cache and cookies) and mobile app functionality.
• ​Tool Utilization: Use helpdesk management tools to track, resolve, and escalate incidents as needed.
• ​Documentation: Document issues and resolutions accurately using MS Office Suite.
• ​Service Delivery: Deliver support with empathy and professionalism, ensuring a positive user experience.

​Required Skills and Experience

​The position demands extensive prior experience in support and strong soft skills for effective client interaction.

• ​Experience: 8+ years of experience in total, including prior helpdesk or customer support experience.
• ​Communication: Strong verbal communication and active listening skills.
• ​Technical Basics: Basic technical troubleshooting skills for browsers and mobile apps.
• ​Tool Proficiency: Proficiency in MS Office Suite and experience with helpdesk management systems.
• ​Autonomy: Ability to work independently and manage multiple support requests.
• ​Soft Skills: Strong documentation and organizational skills, and familiarity with website and mobile app user experience.

​This is a full-time, globally remote Associate Linux Support Engineer role at Canonical, the company behind Ubuntu, focused on supporting customers using the full technical stack, including cloud, desktop, and IoT products. This is an opportunity for a hands-on engineer with a passion for Linux and open source to build a career in a global distributed environment.

• ​Location: Remote (Globally remote; candidates in the Americas, including Philadelphia, are welcome).
• ​Focus: Providing expert-level technical support, root cause analysis, and full case ownership for issues ranging from server and desktop problems to Linux kernel crashes and complex cloud environments.
• ​Schedule: Includes participating in a regular weekend working rotation.
• ​Travel: Ability to travel internationally twice a year for company events.

​The Role Entails: Full Case Ownership and Knowledge Contribution

​The engineer is responsible for owning the entire lifecycle of technical support cases while contributing to shared knowledge and continuous product learning.

• ​Case Ownership: Own and manage cases from problem qualification to full resolution, including taking ownership of new cases via telephone, email, and web.
• ​SLA Management: Ensure all cases are handled according to the Service Level Agreement (SLA) and achieve high customer satisfaction.
• ​Customer Advocacy: Act as an internal customer advocate, ensuring timely updates and setting correct expectations, especially regarding the Ubuntu development process timeline for fixes.
• ​Knowledge Contribution: Contribute new knowledge base articles and maintain existing ones to ensure shared knowledge is available to customers.
• ​Prioritization: Prioritizing work effectively to accomplish the most important and urgent tasks first.
• ​Continuous Learning: Keeping on learning as Canonical's products and services grow and evolve.

​Required Qualifications and Technical Skills

​The role targets individuals with a strong academic background, proven problem-solving drive, and foundational Linux knowledge.

• ​Education: Undergraduate degree in a technical subject (Computer Science, MIS, Electrical Engineering, etc.) or equivalent compelling experience.
• ​Track Record: Exceptional academic track record and a history of going above-and-beyond expectations to achieve outstanding results.
• ​Linux Troubleshooting: Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning configuration files).
• ​Technical Knowledge (2 or more required): Knowledge or basic hands-on experience in:
  • ​Linux server administration
  • ​Programming fundamentals (bash, Perl, Ruby, Javascript, C/C++, Go)
  • ​Networking (bonding, firewalling, bridging, switching, etc.)
  • ​Virtualization / Cloud computing concepts (provisioning, monitoring, orchestration, etc.)
• ​Soft Skills: Strong written and verbal English communication skills, appreciation of diversity, and confidence to respectfully speak up and share ideas.

​Nice-to-Have Skills:

• ​Experience supporting virtualized environments (KVM, Virtual Box, VMWare).
• ​Experience with other open-source desktop technologies.
• ​Active contribution to open-source projects/forums/code.

​This summary outlines the qualifications for a technical role, likely a Technical Support Engineer (TSE) or Operations Engineer, focused on troubleshooting and supporting both application and infrastructure components in a hybrid cloud environment.

​Key Technical Focus and Expertise

​The candidate must have hands-on experience with specific application servers, web technologies, and monitoring tools, along with knowledge of hybrid deployment models.

• ​Application & Web Technologies: Experience with WildFly (application server) and NGINX (web server/reverse proxy).
• ​Operating Systems/Devices: Familiarity with webOS and supporting the iPad platform.
• ​Cloud Monitoring: Experience utilizing AWS CloudWatch for monitoring and metrics gathering in a cloud environment.
• ​Deployment Knowledge: Experience with both on-prem and cloud deployed infrastructure, and knowledge of software deployment lifecycles in multiple environments.

​Core Skills and Professional Attributes

​The role requires strong problem-solving ability, cross-functional collaboration, and a focus on operational improvement.

• ​Troubleshooting: Exceptional problem-solving and troubleshooting skills are mandatory.
• ​Communication: Strong written and verbal communication skills with the ability to work with ease in client-facing scenarios.
• ​Collaboration: Ability to work effectively and positively across numerous teams within the organization.
• ​Organizational: Demonstration of strong organizational and time management skills with the ability to juggle multiple priorities.
• ​Process Improvement: A solution mindset with an inclination towards identifying opportunities for operational improvement.

​This is a full-time, hybrid Senior Desktop Engineer role located in Brentwood, Tennessee, at Premise Health, a provider of exceptional healthcare services. The primary purpose of this position is to deploy and maintain the compliance and health of endpoints (devices) across managed health centers and corporate offices, with a strong focus on automation and the use of core Microsoft administrative tools.

• ​Location: Brentwood, TN (Hybrid).
• ​Compensation: $75,000.00 - $98,000.00 annually, plus eligibility for an Annual Performance Incentive.
• ​Experience: 5+ years of desktop level support, with 3+ years in Microsoft Endpoint Configuration Manager (MECM/SCCM) administration.
• ​Focus: Endpoint management, software deployment/packaging, OS imaging, compliance, security, and mentoring junior engineers.

​Key Responsibilities: System Administration and Innovation

​The engineer is expected to maintain essential enterprise systems while driving the adoption of new, automated administrative approaches.

• ​Endpoint Administration: Responsible for endpoint management, software packaging/deployment, patching, and maintenance using tools like Microsoft Endpoint Configuration Manager (MECM), Microsoft Intune, Microsoft Cloud Management Gateway, and JAMF.
• ​OS Deployment: Configure and maintain Operating System Deployment (OSD) task sequences for hardware imaging.
• ​Automation Focus: Support the identification and implementation of innovative approaches to administrative tasks with a primary focus on automation, compliance, and security.
• ​System Maintenance: Participate in the planning of upgrades, changes, or implementation of endpoint administration systems, following established change control processes.
• ​Collaboration & Mentorship: Work closely with the Desktop Tech Lead to test new end-user solutions, lead project management meetings, and mentor the non-Senior engineers on the team.
• ​Troubleshooting: Resolve interoperability problems across large-scale enterprise technologies including security, networking, and infrastructure. Perform general system administration duties in a Windows Active Directory environment.

​Required Skills and Technical Experience

​The position demands deep experience with the Microsoft enterprise management stack and scripting ability.

• ​Core Management Tools:
  • ​3+ years of experience in Microsoft Endpoint Configuration Manager (MECM/SCCM) administration (package creation, OS deployment).
  • ​Experience with Intune administration, including Autopilot.
  • ​Experience with JAMF administration is desirable.
• ​Scripting & Networking: Capable with batch and PowerShell scripting. Experience working with wireless/local area networks, SQL, and network troubleshooting skills.
• ​Windows Environment: Advanced knowledge of Microsoft operating systems and end-user platform systems in an enterprise environment. Knowledge of Group Policy and Active Directory administration.
• ​Troubleshooting: Ability to identify and troubleshoot problems in MECM and analyze/remediate them.
• ​Soft Skills: Innovative and creative problem-solving skills and the ability to communicate with a wide variety of users (executives to individual users).

​This is a full-time Operations Support Engineer role focused on maintaining, monitoring, and providing technical support for software systems related to genomic technologies at Baylor Genetics. The role requires working closely with scientific and engineering teams in a highly regulated healthcare environment, ensuring systems and processes comply with standards like CLIA, CAP, HIPAA, and FDA.

• ​Location: Remote (Headquarters in Houston, TX).
• ​Schedule: The role requires a dedicated shift schedule: Wednesday - Thursday (3:00 PM - 12:00 AM) and Friday - Sunday (6:00 AM - 3:00 PM), with the Friday - Sunday shift alternating every other week to 3:00 PM - 12:00 AM.
• ​Experience: Minimum of 2 years of experience in technical support or software engineering.
• ​Education: Bachelor’s degree or higher in Computer Science, Bioinformatics, or a related field.
• ​Focus: Debugging complex code, system monitoring, issue resolution, code scripting for automation, and ensuring regulatory compliance.

​Key Responsibilities: System Reliability and Compliance

​The engineer is critical for maintaining the technical reliability of systems that support scientific and clinical operations within a regulated setting.

• ​Technical Support & Monitoring: Maintain and monitor support systems (web applications, genomic software). Debug complex code and analyze application logs to assist in issue resolution.
• ​Customer & Escalation Management: Intake, troubleshoot, and resolve customer issues, ensuring timely and accurate follow-through and proper escalation to internal teams (Software Engineers, Bioinformaticians).
• ​Automation & Process Improvement: Assist in code development and code scripting for operations support and automation. Contribute to the design and improvement of support workflows and documentation.
• ​Regulatory Compliance: Ensure support systems and processes align with regulatory standards such as CLIA, CAP, HIPAA, and FDA. Assist in documenting compliance-related activities and support audits.
• ​Cross-Functional Collaboration: Work closely with scientists, software engineers, bioinformaticians, and DevOps/QA teams to diagnose and resolve technical issues and ensure smooth deployment.

​Required Skills and Technical Background

​The position requires foundational scripting/programming competency and familiarity with regulated environments.

• ​Scripting Languages: Demonstrated competency in scripting languages (e.g., Bash, Python).
• ​Programming/Systems: Familiarity with statistical programming languages (e.g., R, Python). Experience with Linux/Unix systems (cloud experience is a plus).
• ​Databases: Hands-on experience with databases and SQL is a plus.
• ​Industry Experience (Preferred): Experience with genomic software systems is a plus. Experience in healthcare-related environments with high regulatory requirements is preferred.
• ​Soft Skills: Strong problem-solving and client-facing skills; excellent written and verbal communication.