​This is a Remote position with a high travel requirement (up to 50%, including OCONUS/international locations). Peregrine is supporting the U.S. Army Information Systems Engineering Command (USAISEC), providing critical engineering for C5ISR systems. As an ISSE, you are the technical bridge between system engineering and cybersecurity, ensuring that Army and Joint Warfighter infrastructure is designed and implemented with security as a foundational element rather than an afterthought.

• ​Requisition ID: 18509
• ​Salary Range: $60,000 - $90,000 annually
• ​Clearance: Active Secret (or Interim eligibility)
• ​Travel: 50% (CONUS and OCONUS)
• ​Certifications: Must meet IASAE Level III or IAM Level III (e.g., CISSP, CASP+, CISM)

​Key Responsibilities: Secure Systems Engineering

​The ISSE role is distinct from a standard security analyst; it focuses on the "engineering" phase of the lifecycle—planning, design, and implementation.

​A&A and Security Design

​You will support all phases of the DoD Assessment and Authorization (A&A) process. Using the Information Assurance Technical Framework (IATF) and NIST standards, you will provide technical input for Information Security planning and design. This includes assessing solution architectures for design integrity and ensuring that every component—from the ground up—meets DoD and USAISEC policies.

​Product Analysis (COTS/GOTS)

​You will perform deep technical research on Commercial-Off-The-Shelf (COTS) and Government-Off-The-Shelf (GOTS) products. You must ensure these products are NSTISSP-11 compliant and validated via the NIAP Common Criteria or FIPS Cryptographic Module Validation Program (CMVP) before they are integrated into the Army network.

​Cloud Integration and Strategy

​A significant portion of the role involves Cloud Design. You will develop Cloud Design Diagrams that outline ingress/egress points from the Defense Counterintelligence and Security Agency (DCSA) network to the cloud. You will also use a Cloud Suitability Questionnaire to score applications for cloud deployment based on their security impact and technical readiness.

​Required Qualifications and Skills

​Peregrine requires a self-starter who can navigate complex DoD frameworks while traveling to various field locations.

• ​Experience: 5+ years of cybersecurity experience with specific knowledge of DISA, NIST, and FedRAMP protocols.
• ​Education: Associate or Bachelor’s degree in Cybersecurity or Information Systems.
• ​Certifications: Must be compliant with DoD 8570.01-M/8140-M at the IASAE III or IAM III level (CISSP, CISM, CASP+).
• ​Technical Depth: Familiarity with IT design, integration with cloud environments, and DoD Information Impact Levels (IL2, IL4, IL5, IL6).
• ​Citizenship: Must be a U.S. Citizen with an active Secret Clearance.

​Summary of Role Impact

​USAISEC enable the Mission Command of the Army worldwide. By serving as an ISSE, you are responsible for the technical studies, proofs of concept, and service level agreements that ensure Army communications remain resilient against cyber threats. Your work in cloud suitability and product evaluation ensures that when the Army adopts new technology, it does so without compromising the security of the DoD Information Network (DoDIN).

​This is a Permanent, Full-Time position with The Trevi Group (Reference ID: 1771), an IT executive search firm representing a "solid growing IT solution provider" in the Philadelphia area. The role is Remote, but requires residency within a 90-mile radius of Philadelphia, PA, to support regional enterprise customers. You will serve as the technical lead for the sales cycle, designing multi-vendor security architectures that solve complex business challenges.

• ​Position ID: 1771
• ​Location: Remote (Philly/PA/NJ/DE area)
• ​Estimated Salary: $155,000 – $190,000 + Annual Bonus
• ​Primary Vendors: Cisco, Fortinet, Rapid7, and Cloudflare.
• ​Focus Areas: SASE, Zero Trust, Network Security, and Cloud Access.

​Core Responsibilities: Strategy, Design, and Influence

​This role is for a "Technical Closer"—someone who can build a vision for a client and then provide the engineering blueprint to back it up.

​Pre-Sales Architecture and Scoping

​You will lead the technical discovery process for high-impact enterprise engagements. This involves translating complex client security requirements into actionable designs, including Bill of Materials (BOMs) and technical proposals. You’ll act as the subject matter expert (SME) during the architectural planning phase, ensuring vendor alignment and technical feasibility.

​Executive and Technical Presentations

​A major part of this role is high-level communication. You will deliver workshops, product demonstrations, and technical presentations to both C-level executives (CISOs, CIOs) and hands-on engineering teams. You must be able to explain the business value of security investments while defending the technical integrity of the proposed solution.

​Security Framework Integration

​You will design solutions that align with modern industry frameworks, such as NIST, CIS Controls, and Zero Trust. Specifically, you will focus on implementing SASE (Secure Access Service Edge) architectures that unite network and security functions in the cloud to protect distributed workforces.

​Required Qualifications and Skills

​The ideal candidate has a "VAR (Value-Added Reseller) mindset"—the ability to work across multiple products to find the best fit for the customer.

• ​Experience: 7+ years in cybersecurity architecture or design, specifically in a pre-sales or consulting capacity.
• ​Partner Experience: Proven experience working at a Cisco partner, VAR, or IT solutions provider.
• ​Vendor Proficiency: Deep technical knowledge of Cisco Security, with working knowledge of Fortinet, Rapid7, and Cloudflare.
• ​Framework Knowledge: Familiarity with Zero Trust principles, SASE, and federal/industry compliance standards (NIST).
• ​Certifications (Preferred): Professional-level certifications such as CCNP Security or CCIE.

​Summary of Role Impact

​In the current threat landscape, enterprise customers are moving away from "point products" toward integrated security platforms. As a Solutions Architect for this growing provider, your impact is measured by your ability to reduce client risk through cohesive architecture. By leveraging a multi-vendor stack (Cisco/Fortinet/Rapid7), you provide the agility and defense-in-depth that modern Philly-area enterprises require to scale securely.

​This is a Full-Time, Remote role for U.S. Citizens only. Quzara is seeking a technical practitioner to lead their authorized vulnerability management services, specifically focusing on customers in federal and highly regulated sectors. The position is a hybrid of Vulnerability Management (VM) and Penetration Testing Support, requiring a candidate who can manage the automated scanning lifecycle while also maintaining the specialized toolsets used by human hackers.

• ​Requisition ID: 1049
• ​Location: Remote (U.S.)
• ​Pay Type: Salaried Exempt
• ​Core Tech: Tenable.io, Nessus, Burp Suite Pro, Metasploit, and Kali Linux.
• ​Regulatory Focus: FedRAMP ConMon, NIST 800-53, and FISMA.

​Key Responsibilities: Continuous Monitoring and Tool Orchestration

​This role ensures that a company’s security posture remains "audit-ready" every single day, not just during an assessment.

​FedRAMP Continuous Monitoring (ConMon)

​You will own the monthly FedRAMP ConMon cycle. This involves executing vulnerability scans across Windows, Linux, containers, and web apps, followed by rigorous deviation analysis. You are responsible for generating the Plan of Action and Milestones (POA&M), which tracks how and when vulnerabilities will be fixed to satisfy federal regulators.

​Pen Test Technical Enablement

​Unlike a standard VM role, you will directly support penetration testing teams. You are responsible for installing, configuring, and patching the "hacker toolchain," including Kali Linux, Metasploit, and Burp Suite. You must ensure that these environments are compliant and operational so that testers can perform high-impact engagements without technical friction.

​Scanner Optimization and Remediation Coordination

​You will manage the health and licensing of Tenable.io and Nessus scanners. Beyond just "hitting the scan button," you must tune policies to ensure comprehensive asset coverage and work cross-functionally with Site Reliability Engineers (SREs) and developers to interpret results and drive remediation.

​Required Qualifications and Skills

​Quzara is looking for an expert who understands the intersection of deep technical scanning and federal compliance paperwork.

• ​Experience: 4+ years in Vulnerability Management or Pen Testing support specifically within FedRAMP or Federal environments.
• ​Tooling Expertise: Expert-level proficiency with Tenable.io/Nessus and hands-on experience maintaining Kali Linux or similar platforms.
• ​Compliance Knowledge: A strong working knowledge of NIST SP 800-53 controls and how they translate into technical configurations.
• ​Documentation: Proven ability to translate complex scan data into remediation plans and audit-ready reports.
• ​Citizenship: Must be a U.S. Citizen (required for federal contracting).

​Preferred Certifications

• ​Tenable Certified Nessus Expert (Highly preferred)
• ​Offensive/Security Certs: CEH, CompTIA PenTest+, or CISSP.

​Summary of Role Impact

​In the federal world, "authorized" means your systems have met the highest bar of security scrutiny. As a Vulnerability Management Engineer at Quzara, you are the technical steward of that authorization. By maintaining audit-ready tooling and providing clear remediation guidance, you enable Quzara and its customers to defend against modern threats while staying in lock-step with Department of Defense and civilian agency security standards.

​This is a Senior-level, Remote-friendly role based out of McLean, VA, focused on securing Booz Allen Hamilton’s internal enterprise infrastructure. The position is highly specialized in Network Security, specifically emphasizing firewall administration and the management of DNS, DHCP, and IP Address Management (DDI). You will be a lead technical resource responsible for consolidating disparate systems into a unified security posture.

• ​Requisition ID: R0230774
• ​Location: Remote (McLean, VA HQ)
• ​Core Tech Stack: Check Point Firewalls, Infoblox (DDI), Cloudflare, and WAF.
• ​Key Focus: Policy maintenance, lifecycle management, and Zero Trust implementation.
• ​Schedule: Includes a weekly rotating on-call schedule.

​Key Responsibilities: Firewall Mastery and DNS Consolidation

​In this role, you act as the architect and administrator for the "perimeter" and internal controls that keep an enterprise-level business operational.

​Firewall and WAF Administration

​You will manage the full lifecycle of infrastructure firewalls, specifically using Check Point. This includes day-to-day policy maintenance (rulesets), tuning Web Application Firewalls (WAF) to prevent injections and cross-site scripting, and implementing cybersecurity controls for improved event correlation.

​Advanced DDI Management (Infoblox)

​A primary objective for this role is the management of DNS and IPAM using Infoblox. You will lead the effort to consolidate alternate or disparate DNS solutions into a single, go-forward Infoblox environment. This ensures centralized visibility and security for every IP address and domain request within the enterprise.

​Security Strategy and Zero Trust

​You will identify requirements for vulnerability assessments and recommend long-term security strategies. This includes evolving the environment toward a Zero Trust framework, where "never trust, always verify" is applied to every network connection. You will also work with cloud-native security tools within Azure and AWS to protect hybrid-cloud workloads.

​Required Qualifications and Skills

​Booz Allen is looking for a self-directed engineer capable of solving complex problems without "considerable direction."

• ​Experience: 3+ years in information system security with a heavy focus on firewall design and implementation.
• ​Network Foundations: Proven experience with DNS/IPAM and a solid understanding of network protocols.
• ​Autonomy: Demonstrated ability to work in a fast-paced enterprise environment without strict oversight.
• ​Incident Management: Knowledge of ticketing systems and the ability to handle high-pressure on-call rotations.
• ​Education: High School Diploma/GED required (Bachelor's preferred).

​Preferred Experience (Nice to Have)

• ​Specific Platforms: Hands-on experience with Check Point firewalls and Cloudflare.
• ​Cloud Security: Practical knowledge of AWS and Azure security controls.
• ​Certifications: Professional credentials such as the CISSP.

​Summary of Role Impact

​Booz Allen Hamilton is a major federal contractor and consulting firm. As a Senior Information Security Engineer, your work directly protects the sensitive data and infrastructure used by thousands of consultants and their government clients. By consolidating DNS and tuning WAF policies, you reduce the attack surface of the firm and ensure that "peak operations" are maintained against evolving global threats.

​This is a Full-Time role within the Information Security and Risk department at Cardinal Health, a Fortune 15 global healthcare services leader. This position is highly specialized, focusing on Identity and Access Management (IAM) specifically within the context of Mergers and Acquisitions (M&A). You will be responsible for the technical heavy lifting of merging disparate identity systems from acquired companies into the Cardinal Health ecosystem using SailPoint IdentityIQ (IIQ).

• ​Salary Range: $94,900 - $135,600
• ​Core Platform: SailPoint IdentityIQ (IIQ)
• ​Primary Objective: Designing and executing IAM integration strategies for M&A activities.
• ​Tech Stack: Java, BeanShell, XML, Active Directory, Azure AD/Entra ID, Workday, and SCIM.

​Key Responsibilities: Identity Governance & M&A Execution

​This role combines deep technical development with strategic planning to ensure that new employees and systems are integrated securely without disrupting business operations.

​M&A Integration and Identity Consolidation

​You will assess the IAM landscapes of newly acquired entities to identify technical challenges. The core of the role involves merging user directories (Active Directory, LDAP) and access management systems into the existing infrastructure. You will be tasked with consolidating these disparate identities to provide a "single source of truth" for the organization.

​SailPoint IIQ Development and Customization

​This is a hands-on development role. You will configure and customize SailPoint IIQ components, including Lifecycle Manager (LCM) and Compliance Manager (CM). This involves writing BeanShell scripts, Java code, and XML configurations to develop custom workflows, rules, and connectors for provisioning and de-provisioning access across enterprise applications and cloud platforms (GCP, MS Entra ID).

​User Lifecycle and Compliance

​During M&A transitions, you will automate onboarding and offboarding processes for employees and contractors. A critical aspect of this is ensuring all IAM processes remain compliant with strict regulatory standards such as HIPAA, GDPR, and SOX. You will implement periodic access reviews and maintain auditable records to protect against unauthorized access to sensitive healthcare data.

​Required Qualifications and Skills

​Cardinal Health is looking for an expert in Identity Governance who can navigate complex, large-scale enterprise deployments.

• ​SailPoint Mastery: Extensive hands-on experience with SailPoint IIQ is a mandatory requirement, specifically with LCM and CM modules.
• ​Integration Expertise: Proven experience integrating SailPoint with Workday, Active Directory, SAP, and Web Services (SCIM/JDBC).
• ​Development Skills: Strong ability to write Java and BeanShell for custom workflows and the ability to model complex business functions into technical policy.
• ​Systems Knowledge: Solid understanding of Active Directory, LDAP, and cloud identity providers like MS Entra ID.
• ​Compliance Mindset: Experience working within highly regulated environments, particularly those governed by HIPAA and SOX.

​Summary of Role Impact

​Cardinal Health operates at a massive scale with 50,000 employees. When the company acquires new businesses, the IAM Engineer is the gatekeeper who ensures that thousands of new users gain the right access at the right time. Your work prevents security gaps during the vulnerable M&A phase and ensures that the company remains compliant with federal healthcare laws. This is a high-visibility role that directly impacts the security and operational agility of a top-tier global corporation.

​This is a Full-Time, Remote (US) role within the high-growth warehouse automation sector. Locus Robotics uses an AI-driven platform (LocusONE) and autonomous mobile robots (AMRs) to optimize logistics for global brands. This position is a specialized Tier 2 technical role that bridges the gap between software deployment and hardware performance. You will be responsible for the health of robotic fleets, managing navigation maps, and executing software upgrades during critical shift hours.

• ​Location: United States (Remote)
• ​Shift Schedule: This is a late-evening/weekend role:
  • ​Thursday & Friday: 6:00 PM – 2:00 AM ET
  • ​Saturday & Sunday: 6:00 PM – 6:00 AM ET
• ​Core Technology: ROS (Robot Operating System), Linux, Python, and C++.
• ​Business Model: Robots-as-a-Service (RaaS).

​Key Responsibilities: Robotics Deployment and Fleet Optimization

​In this role, you are the technical expert ensuring that autonomous fleets operate at peak efficiency in complex warehouse environments.

​Deployment and Navigation Management

​You will own the execution of software version upgrades and new release deployments across customer sites. A significant part of your work involves managing SLAM-based (Simultaneous Localization and Mapping) maps. You will implement changes to these maps and configure site-specific parameters—such as aisle widths and flooring adjustments—to ensure robots navigate safely and efficiently.

​Tier 2 Troubleshooting and Analysis

​As a Tier 2 escalation point, you will diagnose and resolve complex system issues that involve both software and hardware. You are responsible for tracking and reporting trends in support requests and system failures. By analyzing these patterns, you provide actionable feedback to the design and engineering teams to drive long-term product stability.

​Cross-Functional Support and Documentation

​You will work closely with software, hardware, and IT teams to resolve deep-seated technical bottlenecks. To scale the support organization, you will develop and maintain internal troubleshooting guides, FAQs, and documentation that help onsite engineering teams resolve issues faster.

​Required Qualifications and Skills

​Locus Robotics seeks a candidate with a strong foundational understanding of robotics and the ability to handle emergency situations independently.

• ​Experience: 3+ years of hands-on experience in hardware and software troubleshooting.
• ​Technical Stack: Strong proficiency in Linux environments, ROS, and coding in Python or C++.
• ​Education: Bachelor’s Degree in Computer Science, Robotics, or a related discipline (or equivalent professional experience).
• ​Communication: Exceptional ability to translate complex technical data into clear verbal and written instructions for stakeholders at all levels.
• ​Problem Solving: Proven ability to manage multiple concurrent tasks and respond effectively to high-pressure, emergency system failures.

​Summary of Role Impact

​Locus Robotics operates in over 350 sites worldwide, and their "Robots-as-a-Service" model depends on constant uptime. Because you are working the evening and weekend "peak" hours, you are the primary safeguard for warehouses during their most active shifts. Your ability to optimize robot navigation and deploy seamless software updates directly affects the ROI and productivity of industry-leading retail and healthcare brands.

​This is a 100% Remote (1-year Contract) position supporting the Department of Veterans Affairs (VA). The role focuses on providing Tier 1 and Tier 2 support for the "Lighthouse" program, which is the VA’s API platform designed to help developers build tools for Veterans. You will manage application and infrastructure requests, monitor cloud-native systems, and use scripting to automate support workflows.

• ​Requisition Context: Supporting the VA Lighthouse Program.
• ​Location: Remote (Must reside within the continental United States).
• ​Duration: 1-year contract with potential for extension.
• ​Citizenship: U.S. Citizen or Green Card holder with 3+ years of U.S. residency.
• ​Tech Stack: AWS, Kubernetes (K8s), CI/CD, GitHub, Python, and TypeScript.

​Key Responsibilities: Cloud Operations and Incident Management

​This role bridges the gap between traditional help desk support and site reliability engineering by focusing on pipeline and API health.

​Tier 1 and Tier 2 Technical Support

​You are responsible for resolving application and infrastructure requests within a fast-paced cloud environment. This includes managing the lifecycle of incidents using Salesforce and other ticketing tools. You will perform deep-dive log analysis to detect system issues, troubleshoot errors within CI/CD pipelines, and escalate unresolved problems to the appropriate engineering teams.

​Automation and Scripting

​To improve operational efficiency, you will apply knowledge of Python or TypeScript to automate routine support tasks. This involves creating scripts to streamline workflows, monitor service availability, and assist in incident response. Your goal is to ensure high availability for the APIs and services that Veterans and developers rely on.

​Cloud and API Integration

​You will support modern, cloud-native infrastructure, specifically working with AWS services and Kubernetes. This includes supporting API integrations, managing GitHub repositories, and collaborating with DevOps teams to maintain stable CI/CD processes. You will also contribute to continuous service improvement by documenting resolutions and refining support manuals.

​Required Qualifications and Skills

​The ideal candidate has a background in structured IT support and an interest in DevOps principles.

• ​Experience: 2+ years of experience in Tier 1/Tier 2 application or infrastructure support.
• ​Technical Skills: Proficiency in Python or TypeScript and experience with log investigation.
• ​Knowledge Base: Working knowledge of AWS, Kubernetes, and GitHub.
• ​Soft Skills: Strong organizational and communication skills, with the ability to prioritize tasks in a dynamic, high-visibility federal environment.
• ​Preferred Experience: Previous experience supporting Federal or Healthcare IT environments and familiarity with incident/change management processes.

​Benefits and Perks

​Since this is a contract role, it includes a comprehensive benefits package often associated with federal contracting firms:

• ​Health and Retirement: Medical, dental, and vision insurance plus a 401(k) with employer match.
• ​Time Off: Paid Time Off (PTO) and observance of Federal Holidays.
• ​Equipment and Growth: Provision of a corporate laptop and access to various training opportunities to keep skills current with VA technology standards.

​Summary of Role Impact

​The VA Lighthouse program is a critical initiative for modernizing Veteran services. By ensuring the API platform and underlying infrastructure remain stable, your work directly impacts the ability of developers to create meaningful applications for Veterans. This role is a significant opportunity for a support professional looking to deepen their expertise in cloud-native operations (DevOps) and federal IT infrastructure.

​This is a Full-Time, Remote position for residents of the United States. You will be part of ThreatDown, the corporate business unit of Malwarebytes, which specializes in cybersecurity solutions like ransomware protection and AI-powered threat detection for small-to-mid-sized businesses. This role involves providing technical assistance to business clients and IT teams, ensuring their endpoint security software is correctly configured and resolving complex network or hardware conflicts.

• ​Hourly Rate: $28.85 per hour
• ​Location: Remote (US)
• ​Experience Required: 1+ years in technical support
• ​Schedule: Requires flexible hours, including evenings and rotational weekend shifts
• ​Primary Tools: Zendesk and JIRA

​Key Responsibilities: Troubleshooting and Incident Documentation

​As a primary point of contact for business customers, you manage the technical health of their security environments.

​Technical Problem Solving

​You are responsible for identifying, diagnosing, and resolving issues related to software functionality, hardware compatibility, and network connectivity. You handle these requests through phone, email, and chat, providing professional guidance to help customers maintain their security posture.

​Escalation and Internal Collaboration

​When you encounter complex bugs or system-wide issues, you collaborate with the development and quality assurance teams. You provide them with the technical data needed to isolate these problems and see them through to a final resolution. You also participate in team meetings to discuss recurring technical challenges and suggest improvements to current support processes.

​Documentation and Knowledge Sharing

​Accuracy in record-keeping is vital. You document every customer interaction and resolution within Zendesk to maintain a clear history of support. Additionally, you help create and update articles for the technical knowledge base, which assists both customers and colleagues in resolving common issues independently.

​Required Skills and Qualifications

​Malwarebytes is looking for a resilient individual who can work independently while contributing to a collaborative team environment.

• ​Professional Experience: At least one year in a technical support or help desk role with a strong focus on troubleshooting and problem-solving.
• ​Technical Knowledge: Familiarity with network protocols, computer hardware, and various software environments.
• ​Communication: Excellent verbal and written skills. A preference is given to candidates who are bilingual in Spanish.
• ​Education: A Bachelor’s degree in Computer Science or Information Technology is preferred but not mandatory if you have equivalent work experience.
• ​System Proficiency: Practical experience using enterprise ticketing systems such as Zendesk or JIRA.

​Benefits and Perks

​This position includes a comprehensive suite of benefits designed for US-based employees:

• ​Insurance: Full medical, dental, and vision coverage.
• ​Retirement: 401(k) plan with an employer matching contribution.
• ​Wellness: Access to wellness programs and a comprehensive time-off policy.
• ​Incentives: An Employee Referral Bonus Program for helping to grow the team.

​Summary of the Role Impact

​ThreatDown is designed for businesses with lean IT teams that need fast, effective protection. In this role, you provide the "speed without complexity" that these customers rely on. Your success is measured by your ability to resolve security software issues quickly, preventing potential downtime or vulnerability for the businesses using the Malwarebytes platform.

​This is a Full-Time, Remote role with a salary range of $75,000 – $90,000. The position is focused on the high-level troubleshooting and debugging of complex software issues. Based on the "Impactful Experts" and "Solutions-first" values, this role is likely a Tier 2 or Tier 3 support position where you are expected to move beyond basic customer service into deep-dive technical forensics.

• ​Salary Range: $75,000 – $90,000
• ​Location: Remote (with potential occasional travel)
• ​Core Focus: Troubleshooting and debugging complex software issues.
• ​Cultural Values: Customer-inspired, Solutions-first, One Team, and Impactful Experts.

​Key Responsibilities: Advanced Debugging and Resolution

​This role requires a practitioner who can handle "ambiguous" technical problems that standard documentation cannot solve.

​Complex Software Troubleshooting

​You will be responsible for diagnosing intricate software failures. This involves analyzing logs, reviewing code, and understanding how different technologies in the stack interact. You must be able to isolate variables to identify the root cause of intermittent or "edge-case" defects that affect the user experience.

​Debugging and Technical Analysis

​Beyond just identifying an issue, you will be "debugging" the software. This suggests you will work closely with development environments, using debugging tools to step through code execution or inspect memory and network traffic to see exactly where a process is breaking down.

​Solutions-First Communication

​Aligned with the company's "Solutions-first" value, you are expected to provide clear, actionable paths forward for both customers and internal engineering teams. This includes documenting the steps taken to reproduce a bug and providing technical recommendations for long-term patches or "Impactful Expert" workarounds.

​Skills and Competencies

​While the specific tech stack was not listed in your excerpt, the salary and description suggest the following competencies:

• ​Analytical Thinking: The ability to break down a complex system into its component parts to find a failure point.
• ​Technical Proficiency: Experience with modern debugging tools (e.g., browser dev tools, IDE debuggers, or log aggregators like Splunk/Datadog).
• ​Collaboration: Acting as "One Team" by bridging the gap between the end-user and the back-end developers.
• ​Expertise: A level of seniority that allows you to provide "expert" guidance without heavy supervision.

​Summary of Role Impact

​At the $75K–$90K pay scale, the company is looking for a Support Engineer who can reduce the burden on the primary Engineering team by solving the majority of complex escalations themselves. You are the "frontline of the back-end," ensuring that customer-inspired solutions are delivered quickly and accurately.

​This is a Full-Time, 100% Remote position for an engineer based anywhere in the United States, working within EST or CST business hours. Rimini Street is a leading third-party provider that supports enterprise software for global organizations. In this role, you provide expert-level technical support for mission-critical SAP environments, specifically focusing on the Basis layer. You are responsible for diagnosing complex system issues and developing custom fixes for clients who have moved away from traditional vendor-led maintenance.

• ​Requisition ID: R-101875
• ​Experience Level: 10+ years of SAP Basis experience.
• ​Core Technology: SAP HANA, S/4 HANA, SAP Basis, and SAP Landscape Transformation (SLT).
• ​Database Environment: Oracle, MS-SQL, DB2, Sybase, and SAP HANA.
• ​Operating Systems: Linux, Solaris, AIX, HP-UX, and Windows.

​Key Responsibilities: Technical Troubleshooting and Advisory

​This role serves as a high-level technical lead for global clients, requiring deep forensic knowledge of the SAP architecture.

​Advanced Diagnostics and Break-Fix Development

​You will research and resolve serious system issues in highly configured environments. This includes developing, testing, and packaging application break-fixes for critical product defects. You will also create custom scripts to identify and correct data issues and provide hands-on assistance via remote connectivity to restore system functionality.

​Account Management and Strategic Advocacy

​You will act as a technical and functional advisor for assigned accounts. This involves working closely with customers to understand their specific business changes and providing best practices advice for their software customizations. You are responsible for ensuring a high-quality customer experience by maintaining long-term working relationships with client stakeholders.

​System Optimization and Performance Tuning

​Your expertise is required for the architecture, installation, and performance tuning of the SAP HANA In-Memory Platform. This includes managing database sizing, system migrations, and the technical configuration of SLT. You will also oversee maintenance, patching mechanics, and the administration of S/4 HANA applications throughout their full life cycle.

​Required Qualifications and Skills

​Rimini Street seeks veteran engineers who can work independently in a virtual, high-pressure environment.

• ​Professional Experience: A minimum of 10 years in SAP Basis, including a proven track record in multiple SAP implementation or upgrade projects.
• ​Technical Breadth: Deep understanding of SAP architecture and the ability to solve complex problems across multiple functional modules.
• ​Administrative Skills: Working knowledge of system administration across at least two major operating systems (e.g., Linux and AIX).
• ​Communication: Fluency in English with the ability to explain intricate technical details to both technical and non-technical audiences.
• ​Availability: Flexibility to participate in a 24/7/365 support model, which involves occasional evening, weekend, and holiday monitoring.

​Summary of Role Impact

​This position is critical to Rimini Street’s mission of helping clients reduce costs and optimize their enterprise software. Because you support clients on third-party contracts, you must be able to perform advanced troubleshooting that often goes beyond standard vendor documentation. You will work within a virtual team of experts to share field experience and develop new diagnostic methodologies that improve the overall stability of client environments.

​This is a Remote (CST/EST preference) or Minneapolis-based role at NextSilicon, a company fundamentally redesigning high-performance computing through "software-defined hardware." This position sits within the Customer Success team and acts as a high-level technical bridge. You are responsible for ensuring that world-class researchers can utilize NextSilicon's adaptive algorithms to solve complex problems in weather prediction, graph algorithms, and AI/ML.

• ​Citizenship: US Citizenship required (due to government research facility access).
• ​Education: Master’s or PhD in CS, Physics, or Engineering preferred.
• ​Travel: Monthly to quarterly for training and internal meetings.
• ​Core Tech: C/C++, Fortran, MPI, OpenMP, LLVM, and SLURM.
• ​Key Focus: Technical training, performance profiling, and documentation.

​Key Responsibilities: Education, Profiling, and Advocacy

​This role is divided between high-touch customer education and deep-dive technical application analysis.

​Customer Education & Training

​You are the lead educator for the platform. You will design and deliver workshops and tutorials for "power-users" at national labs and research centers. This involves conducting needs analyses to identify user pain points and creating hands-on examples that demonstrate performance tuning and feature adoption.

​Application Profiling & Performance Analysis

​You will collaborate with application engineers to perform deep-dive profiling on diverse workloads. Your goal is to identify bottlenecks in customer code and translate those insights into actionable requirements for the software engineering team. As the platform expands, you will also help optimize AI/ML workloads using frameworks like PyTorch or JAX.

​Documentation & Knowledge Management

​You will take a lead role in technical writing, creating API references, troubleshooting guides, and user manuals. A primary objective is building a robust knowledge base that allows for "self-service" support among the scientific community.

​Technical Skills & Qualifications

​NextSilicon requires a candidate who understands the "bare metal" of supercomputing and the software stack that drives it.

• ​Programming: Professional proficiency in C, C++, and Fortran.
• ​Parallel Programming: Solid understanding of MPI (Message Passing Interface), OpenMP, and GPU-centric models like CUDA or OpenACC.
• ​HPC Stack: Familiarity with the LLVM compiler toolchain, job schedulers like SLURM or PBS, and Linux system administration.
• ​AI/ML (Desirable): Experience with distributed training and optimizing workloads on parallel architectures.

​Why this Role is Unique: Scaling Breakthroughs

​NextSilicon is not just building faster chips; they are building intelligent adaptive hardware. As a Support Engineer here, you are helping scientists reach "peak performance" in fields that require massive scale, such as climate modeling and advanced physics. You have a direct hand in the product's evolution because your observations on how users interact with the hardware architecture will directly influence the development of NextSilicon's next-generation software-defined hardware.

​This is a Senior-level (L5), Remote (USA) engineering role within Netflix’s Engineering Support Organization. Unlike traditional support, this role is embedded within Infrastructure Engineering. You are the frontline for Netflix’s own developers, specifically focusing on the security infrastructure that keeps their global platform safe. This role is a blend of Security Operations, Software Engineering, and Product Advocacy.

• ​Requisition ID: JR36116
• ​Team: Engineering Operations (Security, Privacy and Assurance)
• ​Location: Remote (HQ in Los Gatos, CA)
• ​Level: L5 (Senior/Staff level equivalent at Netflix)
• ​Core Tech: Identity (Okta, SAML, OAuth), Cloud Security (IAM, Secrets Management), and Programming (Java, Python, or Go).

​The Mission: Secure and Scale Developer Productivity

​At Netflix, "customers" are the internal developer community. Your job is to ensure they can build and deploy securely without being slowed down by friction in security tools.

​Identity & Access Management (IAM) Specialist

​You will be the primary expert for enterprise authentication systems. This includes troubleshooting complex flows involving SAML 2.0, OIDC/OAuth2, and SCIM. You will be expected to support modern security standards like FIDO2/WebAuthn and phishing-resistant MFA, ensuring that device posture validation is seamless for 300 million-member-scale infrastructure.

​Support Automation & Tooling Development

​L5 Engineers at Netflix are expected to code. You will not just "handle" tickets; you will build the automation that makes those tickets disappear. This involves using Java, Python, or Go to develop support tools, maintain automation scripts, and integrate security platforms (SIEM, SOAR, EDR). You will translate manual "runbooks" into automated self-service solutions.

​Data-Driven Customer Advocacy

​You will act as a bridge between the developers and the security product teams. By analyzing support trends and security logs, you will provide feedback to Product Management to prioritize improvements that reduce product friction. You are the "voice of the customer" inside the security engineering organization.

​Required Qualifications & Skills

​Netflix is famous for its "Culture of Excellence," looking for highly autonomous, senior engineers.

• ​Security Depth: Extensive experience with Okta, Passwordless Auth, and Device Posture. You must be able to interpret security logs for deep-dive incident investigations.
• ​Cloud Security: Skilled in securing distributed cloud applications (AWS/GCP) and managing Secrets Management and Vulnerability Management tools.
• ​Programming Proficiency: Hands-on experience in at least one modern language (Java, Python, or Go) for log analysis and automation.
• ​Problem Solving: Proven ability to manage "ambiguous" problems where no clear documentation exists, performing end-to-end investigations independently.
• ​Communication: Superior written skills for developing comprehensive self-service knowledge bases and explaining complex security concepts to diverse internal audiences.

​Why this Role is Unique: The "Netflix Culture"

• ​Scale: You are supporting a workforce that manages traffic for 300+ million users across 190 countries.
• ​High Performance: The L5 designation at Netflix implies a high degree of seniority and freedom. You are expected to act as an owner, identifying issues before they are reported.
• ​Developer Focus: This isn't external customer support; it’s "Engineers supporting Engineers." The technical bar is extremely high, as your users are world-class developers themselves.

​This is a Full-Time, Remote (US) role at Lyric (formerly ClaimsXten), a market leader in "Pre-Payment Accuracy" for healthcare. This is a high-level Support-Engineering hybrid role. You aren't just triaging tickets; you are an active contributor to the codebase. You will split your time between Tier 2/3 advanced troubleshooting and executing front-end and back-end development tasks to improve product stability.

• ​Requisition ID: JR608
• ​Location: Remote - US (Must be legally authorized to work in the U.S.; no sponsorship).
• ​Experience Required: 5–8 years in application support or software development.
• ​Tech Stack: Angular (Front-end), .NET Core/C# (Back-end), and Microsoft SQL Server.
• ​Cloud Platform: Azure (Serverless, Logic Apps, Azure SQL).

​Core Responsibilities: Debugging & Feature Development

​At Lyric, the Senior Support Engineer acts as a "bridge" to accelerate the product roadmap by fixing the issues they diagnose.

​Advanced Application Support (L2/L3)

​You will handle the most complex escalations for mission-critical healthcare systems. This involves deep-dive log analysis, debugging web applications and APIs, and performing complex T-SQL investigations. You are responsible for reproducing defects in dev/test environments to find the root cause of payment integrity issues.

​Development & Code Contribution

​Unlike traditional support, you will participate in Sprint cycles. You will implement front-end (Angular) and back-end (.NET) fixes, quality-of-life improvements, and minor features. Your work includes writing code, participating in code reviews, and ensuring your contributions meet Lyric’s architectural standards.

​Scalability and Pattern Recognition

​You are expected to look at the "big picture." By identifying recurring patterns in support tickets, you will propose and implement engineering changes that eliminate support debt. This proactive approach is designed to reduce the overall volume of recurring cases as the client base scales.

​Required Qualifications & Technical Skills

​Lyric requires a candidate who understands both the "how" of coding and the "why" of healthcare claims processing.

• ​Domain Expertise: Experience in healthcare, claims processing, or Payment Integrity is required.
• ​Programming: Hands-on experience with Angular and .NET Core/C#.
• ​Database Mastery: Solid understanding of Microsoft SQL Server, T-SQL, stored procedures, and data models.
• ​Cloud Experience: Practical development experience within the Azure ecosystem (Serverless functions, Logic Apps).
• ​Debugging: Professional experience debugging complex web applications and modern APIs.

​Preferred Experience

• ​Full-Stack Proficiency: Hands-on experience with Angular 15+ and DotNet Core Web API.
• ​DevOps: Experience contributing to production codebases via established CI/CD pipelines.
• ​Observability: Familiarity with structured logging frameworks and observability tools.

​Why This Role Matters

​Lyric sits in a critical spot in the healthcare ecosystem, preventing inaccurate payments before they happen. Because the systems are "mission-critical," the Senior Support Engineer must ensure near-zero downtime and high data integrity. This role offers a unique career path for a developer who enjoys problem-solving and troubleshooting or a support professional with strong coding skills who wants to move into a specialized engineering role

​This is a high-impact, technical role at an open-core company. Unlike traditional support, this position sits at the intersection of Engineering and Customer Success. At GitLab, you are encouraged to go beyond troubleshooting by contributing directly to the source code via merge requests to fix customer-impacting bugs.

• ​Location: Remote (EMEA)
• ​Company Culture: AI-powered DevSecOps; "Everyone can contribute."
• ​Core Tech: Linux, Git, Ruby on Rails (GitLab codebase), Zendesk, and GitLab.com (SaaS).
• ​On-Call: Participation in weekday and weekend daytime on-call rotations is required.

​Key Responsibilities: Triage, Coding, and Collaboration

​The "Associate" title at GitLab still implies a deep technical dive into complex production environments.

​Technical Troubleshooting and Root Cause Analysis

​You will support both self-managed (on-premise) and SaaS customers. This involves digging into Linux system logs, analyzing application performance, and reproducing "edge cases" to identify the root cause of an issue. Your goal is not just to provide a workaround, but to drive a durable fix.

​Direct Code Contribution

​GitLab expects Support Engineers to be contributors. You will research and implement merge requests (MRs) to resolve customer problems or improve the supportability of the product. This could involve fixing a bug in the GitLab codebase or creating specialized tools—like a script to check an Omnibus installation for known issues.

​Cross-Functional Influence

​You will serve as a "Support Stable Counterpart" to teams in Product, Development, and Infrastructure. By identifying trends in customer tickets, you will help shape the product roadmap, improve public documentation, and streamline internal workflows in the GitLab issue tracker.

​What You’ll Bring: Skills and Experience

​GitLab values "transferable skills" and an openness to diving into unfamiliar code.

• ​Case Management: Proven experience managing the full lifecycle of a support case, from triage and reproduction to the final bug report.
• ​Linux Expertise: Practical familiarity with Linux administration and troubleshooting in server environments.
• ​Scripting: The ability to read and write scripts in languages like Ruby or Bash.
• ​Git Proficiency: A solid understanding of common source control concepts and Git workflows.
• ​Communication: Exceptional skills in explaining structured technical topics to diverse audiences (from developers to sales).

​Example Projects in This Role

​To understand the daily work, GitLab highlights these types of internal initiatives:

• ​Log-to-Table Tool: Creating software that transforms raw log files into interactive, filterable tables for faster diagnosis.
• ​State Capture Solution: Developing a script to capture the precise state of a customer’s server during a failure.
• ​ChatOps: Building features to identify and manage user accounts on GitLab.com directly via chat commands.

​Summary of Role Impact

​This is a highly visible role. Because GitLab is open-core, your documentation updates and code fixes are often public, contributing to the global DevSecOps community. It is ideal for a support professional who wants to transition into a more developer-centric career path while staying close to the customer experience.

​This is a Full-Time, Remote (Texas-based) role within the renewable energy sector. Hanwha Qcells is a major player in solar technology, and this position is deeply technical, focusing on the residential ecosystem: inverters, battery storage, and smart modules. You aren't just providing IT support; you are performing field applications engineering and high-level hardware troubleshooting for clean energy systems.

• Salary Range: $88,000 – $108,000 USD Annually
• ​Location: Remote (Must reside in Texas)
• ​Travel: Up to 20% for field troubleshooting and on-site support.
• ​Schedule: Mon–Fri (8–5 or 9–6) with required overtime/weekends as needed.

​Key Responsibilities: Solar Hardware & Field Support

​As a Customer Support Engineer, you act as the primary technical interface for homeowners and installers using Qcells products.

​Technical Troubleshooting & Diagnostics

​You will handle inbound calls and tickets, providing real-time solutions for complex residential solar products. This includes conducting online troubleshooting for inverters, battery energy storage systems (BESS), and Module Level Power Electronics (MLPE). You are responsible for identifying technical barriers and escalating them to the global engineering or product teams.

​Customer Satisfaction & Ownership

​Beyond technical fixes, you take ownership of the customer relationship. You must identify business or relationship barriers and collaborate with sales, marketing, and legal teams to resolve them. You will document call trends to help create long-term solutions and knowledge base articles for the "Qcells line."

​Field Work & Vendor Collaboration

​Because solar issues often involve physical hardware, you will travel up to 20% of the time. This involves on-site field troubleshooting and working alongside service vendors to ensure that smart PV modules and battery systems are performing to specification.

​Required Qualifications & Skills

​Hanwha is looking for a self-motivated professional with high integrity and a technical "hands-on" background.

• ​Residence: Must live in Texas.
• ​Education: Associate degree, Technical Degree, or equivalent professional training.
• ​Experience: Proven track record in a high-pressure technical support role.
• ​Soft Skills: Excellent business acumen, strong attention to detail, and a "sense of urgency" regarding customer results.
• ​Legal: Must be authorized to work in the US.

​Preferred Experience

• ​Solar Industry: Previous experience in the Residential Solar Industry is a major advantage.
• ​Specialized Tech: Familiarity with Power Line Communications (PLC) and Module Level Power Electronics.
• ​Software: Experience using Salesforce Service Cloud for ticket management.

​Why the $88K–$108K Salary?

​This salary range is higher than standard IT help desk roles because of the specialized hardware knowledge required. Supporting high-voltage inverters and lithium-ion battery storage requires an understanding of electrical engineering principles, power electronics, and local grid regulations—skills that are currently in high demand as the US shifts toward renewable energy.