Industrial Electric Mfg. (IEM), North America's largest independent manufacturer of custom power distribution systems is seeking a hands-on IT Project Manager to oversee the success of its internal IT development projects. This role requires an expert capable of managing full-cycle projects across the enterprise and implementing change.

• Location: Remote - US (Minimal travel required)
• Experience Required: 6+ years specifically in IT Project Management (not general PM).

Essential Functions: Hands-on Execution and Stakeholder Management

This is an execution-focused role where you will act as the hands-on expert in planning, managing scope, budgeting, and ensuring quality for all assigned IT projects.

• Full-Cycle Management: Manage IT development projects from planning through closure, ensuring the delivery aligns with business outcomes and achieves milestones.
• Methodology Expertise: Manage and deliver projects using the appropriate project management approach (Agile, Waterfall, SDLC, Hybrid), showcasing a solid understanding of how to blend these principles.
• Stakeholder & Vendor Management: Understand business goals, manage and persuade difficult stakeholders to reach milestones, and develop partnerships with third-party vendors.
• Reporting & Compliance: Report project status and risks to appropriate management channels and ensure all project documentation adheres to compliance and security regulation policies.
• Change Implementation: Ability to manage enterprise-wide, cross-functional projects and implement change across the organization.

Required & Preferred Qualifications:

The ideal candidate blends extensive IT project experience with strong interpersonal skills and a foundational understanding of the industrial sector.

• IT PM Experience: 6+ years, specifically managing IT development projects.
• Methodology: Strong knowledge of both Agile and Waterfall principles, plus familiarity with project management/SCRUM tools.
• Leadership: Demonstrated leadership and the ability to influence others to perform, coupled with strong problem-solving and excellent communication skills.
• Industry Preference (Bonus):
  • Experience working in the electrical power industry.
  • Knowledge of Low Voltage/Medium Voltage switchgear.

Mitsubishi Power Americas, Inc. is seeking a Deputy Project Manager (DPM) to support the full project lifecycle of complex power generation contracts, ranging from equipment supply to full EPC (Engineering, Procurement, and Construction) projects. This role specifically focuses on managing and controlling the OEM (Original Equipment Manufacturer) scope, which includes Gas and Steam Turbines, Generators, and Auxiliaries.

• Location: Lake Mary, FL, US
• Employment Type: Full-time
• Travel: Up to 50% domestically and internationally.

Key Responsibilities: Project Control and OEM Focus

The DPM acts as a key lieutenant to the Project Manager, ensuring critical financial, scheduling, and procurement deliverables are met with a heavy emphasis on the OEM supply chain.

• Financial & Schedule Control: Support the PM in tracking and managing financial and deliverable performance against the project baseline, including Earned Value Management (EVM) evaluation.
• OEM Scope Management: A core focus is managing all OEM scope items, including:
  • Tracking progress and resolving issues.
  • Managing official communications and Change Orders (COs).
  • Working closely with Global Supply Chain on purchase orders, invoice approval, and back charge/claim reimbursement.
  • Managing shipping plans and critical documentation with OEM factory teams.
• Risk & Change Management: Participate in risk management activities, including developing and updating the Project Risk Register and implementing mitigation strategies. Support project financial improvements through the change management process.
• Meetings & Communication: Chair the weekly internal team meeting and actively participate in weekly external Customer/Partner calls and key internal stakeholder meetings, coordinating and releasing meeting notes (actions, assignments, due dates).

Requirements: Technical Background and Experience

This role requires a foundational technical education coupled with power generation industry experience.

• Education: Bachelor's degree (BS) in Engineering or related field.
• Experience: Four (4) plus years of related experience with power generation, EPCs, or OEMs.
• Technical Proficiency: Proficient in MS Office; familiarity with SAP and project scheduling is a plus. Must have the ability to interpret technical instructions, diagrams, and complex financial data (ratios, proportions, etc.).

ICON plc, a world-leading healthcare intelligence and clinical research organization, was seeking a Senior Clinical Project Manager to join their Internal Medicine team. This role focuses on leading and managing global clinical trials and ensuring the successful execution and delivery of project objectives.

• Location: Remote, US
• Department: Clinical Project Management (Full Service & Corporate Support)

What You Will Be Doing: Clinical Leadership and Strategy

This position requires extensive experience in global clinical project management and focuses on strategic planning, cross-functional leadership, and delivery within the pharmaceutical or biotech industry.

• Project Planning & Execution: Developing and executing comprehensive clinical project plans, focusing on achieving project goals and objectives.
• Team Leadership: Leading cross-functional clinical teams to ensure the successful implementation of project activities. This includes mentoring and guiding team members to foster a culture of excellence.
• Stakeholder Management: Collaborating with stakeholders to identify project requirements, define project scope, and present findings in clear, actionable reports.
• Best Practices: Staying abreast of industry trends and emerging technologies to integrate best practices into project management strategies.
• Organizational Growth: Contributing to organizational growth through effective project leadership and strategic planning.

Your Profile: Global Clinical Expertise

The candidate must have extensive, proven experience managing clinical trials globally and possess strong leadership and analytical skills.

• Experience: Extensive experience in global clinical project management, with a proven track record of leading successful projects in the pharmaceutical or biotech industry.
• Education: A bachelor’s or master’s degree in Project Management, Business Administration, or a related field.
• Technical Skills: Strong proficiency in project management tools and methodologies, with excellent analytical and problem-solving skills.
• Therapy Area (Desirable): Experience in any of the following is a plus: Cardiovascular, Endocrinology, Diabetes, GI, Dermatology, or Respiratory.

Step Up For Students, an organization committed to empowering families in children's education, is seeking a strategic and autonomous Senior Project Manager to lead multiple complex, high-impact, large-scale projects. This role partners directly with C-Suite executives and department leaders, acting as a trusted advisor and execution expert.

• Location: Virtual
• Pay Range: $130,000 - $140,000 USD Salary
• Focus: IT, Finance, and Banking project implementations within an organization passionate about education.

Key Responsibilities: Executive Alignment, Governance, and Risk Mitigation

This position requires deep expertise in project management standards, exceptional executive communication, and the ability to drive change across the entire enterprise.

• Executive Leadership: Partner with C-Suite executives and department leaders to define the business case, scope, objectives, and success criteria.
• Communication & Reporting: Own and deliver timely, comprehensive communications on project status, risks, and issues to top-level leadership. Must be an experienced presenter capable of tailoring messaging to all audiences.
• Governance & Compliance: Ensure strict adherence to Enterprise Project Management (EPM) standards, frameworks, and governance protocols.
• Remediation & Risk: Lead remediation projects (facilitating root cause identification and developing corrective action plans). Lead proactive risk and issue identification with a strategic approach.
• Change Management: Adhere to and actively manage change management methodology, identifying impacts, and developing targeted stakeholder engagement plans to ensure effective change adoption.
• Vendor Management: Manage third-party vendors and partners, holding them accountable for achieving project goals within time and budget.
• Tooling: Utilize Clarity PPM (or similar PPM tool, preferred) to manage all aspects of the project lifecycle.

Required Education & Experience:

The role demands a seasoned PM with a significant track record in large, complex enterprise environments.

• Experience: 10+ years of experience in a senior project management role in the IT, Finance, and Banking industries.
• Enterprise Scale: 10+ years of proven experience managing large/complex enterprise-wide IT and Finance project implementations.
• Education: Bachelor's or Master’s degree in a relevant field, or a minimum of 15 years of professional experience (with military service considered as a substitution).
• Core Competencies: Expert-level knowledge of project management principles (PMI PMBOK), strong financial acumen (managing multimillion-dollar budgets), and advanced expertise in risk identification and mitigation.
• Certification: Project Management Professional (PMP) certification is preferred.

Merrick is seeking an experienced Project Manager to join their team to manage a dedicated portfolio of contracts and projects for a single, high-visibility client. This pivotal role focuses heavily on scheduling, resource optimization, and cost control for complex projects related to biocontainment laboratory operations and commissioning.

• Location: Remote (Client located in New York, frequent travel required)
• Salary Range: $132,800.00 - $162,300.00 /Year
• Travel: Moderate travel, up to 50%, to the client site in New York.
• Clearance: Must have the ability and willingness to obtain a US Government clearance within the first two weeks.
• Work Eligibility: U.S. Citizenship is required for client projects.

Key Responsibilities: Program Oversight and Executive Management

This role functions as a combination of Project Manager and Key Account Manager (KAM), requiring strong client-facing skills and technical program oversight.

• Program Management: Coordinate activities across several contracts and projects for the dedicated client, acting as the main point of contact and maintaining general oversight of the entire portfolio.
• Scheduling & Tools: Develop, maintain, and monitor detailed project schedules using Microsoft Project and have the capability to work with Primavera P6 when required.
• Financial Control: Track and manage project costs, ensuring adherence to budgets. Develop project cost proposals to meet financial and risk mitigation goals.
• Risk & Compliance: Identify potential risks and develop mitigation strategies. Maintain strict compliance with enterprise-level procedures, QA/QC, and Revenue Recognition.
• Client Interface: Collaborate closely with clients at all levels to formulate strategic execution plans, troubleshoot issues, and ensure expectations are met. This requires strong client-facing skills.
• Business Development: Identify and develop opportunities for business growth with the existing client.

Required Qualifications:

Merrick requires an experienced PM with a background in large-scale projects and a specific focus on government or specialized engineering environments.

• Experience: Minimum of twelve (12) years of relevant experience managing project scope, schedule, and budget on large projects (>$1 Million).
• Education: Bachelor’s degree in engineering, project management, or a related field.
• Contracting: US Federal government contracting experience is required.
• Clearance: Must be eligible for and obtain a US Government clearance.
• Desired Assets: Experience in biocontainment and laboratory operations is a significant asset. PMP or CAPM certification is a plus.

This is a high-impact Senior Project Manager (PM) role responsible for managing and delivering complex, customer-facing software implementation projects, particularly those involving the iBase-t Solumina software. This PM is expected to be a strong project leader focused on Schedule, Quality, and Cost while driving customer value realization.

• Location: Remote (United States)
• Employment Type: Full Time (Professional Services)
• Travel: 30-40% of work time is required.
• Experience Required: 7 – 10 years of industry experience.

Essential Functions: Executive Management, Governance, and Financials

This role is about owning the project end-to-end, managing executive relationships, and upholding strict PMO standards.

• Project Leadership: Own and execute the entire project lifecycle, leading projects of high to critical complexity, managing budgets, scope, and stakeholder expectations.
• Executive Management: Serve as a member of the Executive Steering Committee, managing executive-level relationships and providing frequent project health updates.
• Governance & Methodology: Establish and enforce PMO project governance structures and ensure strict alignment with the internal iBase-t Solumina Implementation Methodology (SIM).
• Financial & Resources: Play a key role in forecasting resource utilization and project-related revenues. Coordinate staffing with Resource Managers to ensure efficient teams.
• Mentoring & Growth: Mentor mid-level and junior Project Managers, contribute to continuous improvement, and identify lessons learned.

Required Skills & Expertise:

The ideal candidate is a highly experienced, certified leader with a specific background in manufacturing-related software implementations.

• Certification: PMP Certification is required. CSM Certification is preferred.
• Leadership & Soft Skills: Demonstrated strong leadership, excellent communication, facilitation, and presentation skills. Must have effective influencing skills to guide stakeholders and build consensus.
• Methodology: Strong understanding of PMO governance and processes, Agile methodologies, and extensive knowledge of the Software Development Lifecycle (SDLC).
• Industry Knowledge: Strong industry knowledge in complex manufacturing processes is essential.
• Problem Solving: Proven ability as a Problem Solver & Critical Thinker who can analyze issues and resolve risks and escalations.
• Preferred Experience: 3+ years of experience with Aerospace & Defense clients is preferred, alongside experience with Data Analytics, AI/ML, and Modeling.

Canonical, the company behind the widely used Ubuntu operating system, is hiring an Associate Support Engineer to provide expert-level technical assistance across its full stack, including cloud, desktop, and IoT. This is a chance to build a career in a globally distributed organization, solving genuinely unique and complex problems.

• Location: Home-based - Worldwide (Globally Remote Role)
• Travel: Ability to travel internationally twice a year for company events (up to two weeks long).

The Role: Problem Ownership and Technical Mastery

This entry-level support role demands a high aptitude for learning and a passion for Linux. You will own customer cases from problem qualification to final resolution, often diving into issues most engineers never see, like Linux kernel crashes.

• Case Management & SLA: Take ownership of new cases via telephone, email, and web. Ensure every case is handled according to the Service Level Agreement (SLA), keeping customers updated and setting correct expectations.
• Complex Troubleshooting: Provide expert-level technical support on the full Canonical stack. This involves triaging complex cloud environments, desktop/server issues, OS configuration problems, and performing root cause analysis.
• Knowledge Contribution: Contribute new and maintain existing knowledge base articles to ensure shared knowledge and lessons learned are available to customers.
• Process & Learning: Prioritize work effectively, maintain regular communication with the global team, and commit to continually learning as Ubuntu products and services evolve.
• Schedule: Participate in a regular weekend working rotation.

What Canonical is Looking For:

You need a strong academic background, a core Linux aptitude, and the resilience to work in a fast-paced, customer-facing role.

• Technical Background: Exceptional academic track record and an Undergraduate degree in a technical subject (e.g., Computer Science, Electrical Engineering) or a compelling alternative path.
• Core Linux Experience: Proven experience with Linux troubleshooting (collecting logs, stack traces, editing configuration files).
• Foundational Knowledge (2 or more required):
  • Linux server administration
  • Programming fundamentals in any language (bash, Python, C++, Go, etc.)
  • Networking (firewalling, switching, bridging, MTU issues)
  • Virtualization / Cloud computing concepts (provisioning, orchestration)
• Soft Skills: Strong written and verbal English communication skills. Must have the confidence to speak up, exchange feedback, and be effective in a multi-cultural organization.

Nice-to-Have Skills:

• Experience supporting virtualized environments (KVM, VMWare).
• Active contribution to open-source projects/code/forums (always a good sign for a Linux job).

Coretelligent, a recognized provider of comprehensive managed IT solutions specializing in cybersecurity and cloud services for financial and life science sectors, is hiring a senior network troubleshooter. This role is crucial for maintaining and securing complex multi-tenant client network infrastructures.

• Location: Remote; United States
• Employment Type: Full-time
• Salary Range: $85,000 - $100,000 (depending on experience)

Job Overview: Multi-Cloud, Multi-Vendor Escalation

As a Support Engineer II, you combine advanced troubleshooting, configuration, and client-first service in a fast-paced Managed Service Provider (MSP) setting. You'll serve as a trusted resource for escalations and mentor junior staff.

• Core Platforms: Provide advanced support across Fortinet, Cisco, Palo Alto, and Ubiquiti networking environments.
• Security Management: Manage and maintain firewall policies, VPNs (site-to-site and remote access), routing, and switching configurations.
• Troubleshooting: Resolve complex network connectivity issues related to LAN/WAN, VLAN segmentation, DHCP/DNS, NAT, QoS, and wireless access points.
• Analysis & Monitoring: Analyze traffic flows, system logs, and performance metrics to proactively improve network stability, utilizing tools like LogicMonitor, PRTG, or SolarWinds.
• Collaboration: Coordinate vendor escalations and assist with cloud network integration (Azure/AWS) and firmware upgrades.
• Mentoring: Provide training and mentorship to Engineer I team members.
• Commitment: Participate in scheduled maintenance windows or after-hours escalations as required.

Required Networking Expertise:

This role requires specific, hands-on experience with core security and routing platforms.

• Experience: 3+ years of proven experience supporting and troubleshooting Fortinet and Cisco network environments.
• Platform Proficiency: Proficient with FortiGate, Cisco ASA/Catalyst/Meraki, and exposure to Palo Alto and Ubiquiti.
• Protocol Mastery: Strong understanding of fundamental networking concepts like TCP/IP, DNS, DHCP, NAT, VLANs, QoS, and IPsec tunnels.
• MSP Context: Ability to thrive in a fast-paced remote MSP environment with multiple concurrent priorities.

Preferred Skills (The Extra Edge):

• Certifications: Fortinet NSE4+, Cisco CCNA/CCNP, or equivalent vendor certification.
• Cloud & Compliance: Knowledge of cloud networking (Azure Virtual Networks, AWS VPCs) and Zero Trust/NAC solutions.
• Automation: Scripting experience (PowerShell, Python, or API integrations) is a plus.

This role is for a Technical Support Engineer focused on maintaining, troubleshooting, and enhancing software applications, specifically acting as a bridge between end-users and development teams. The position requires a unique blend of full-stack development skills for fixing and improving applications, alongside deep technical troubleshooting.

• Location: Pittsburgh, PA, USA (11 Parkway Center Drive South)
• Employment Type: Full Time

Core Responsibilities: Debugging, Fixing, and Analysis

Your primary goal is to ensure application stability, moving beyond simple ticket resolution to actively coding and deploying solutions.

• Production Incident Management: Actively investigate, analyze, and document solutions for production issues, including debugging and complex testing. This isn't just resetting passwords; you are expected to fix the code.
• Solution Implementation: Develop, code, test, and deploy fixes and enhancements to improve application stability and performance.
• Root Cause Analysis (RCA): Identify the underlying causes of issues (bugs, performance problems) to prevent recurrence, aligning with ITIL or similar incident management frameworks.
• Monitoring & Compliance: Monitor application performance metrics and ensure all work adheres to established SDLC methodologies (Scrum, Kanban, Hybrid) and risk guidelines.
• Collaboration: Work directly with development, QA, and infrastructure teams to resolve complex issues and improve overall software quality.

Required Skills & Technical Stack:

The required skills paint the picture of a strong software engineer with a customer-facing support and maintenance focus, specifically within the demanding Mortgage sector.

• Core Technical Stack: Strong proficiency in relevant programming languages and technologies, including MERN (MongoDB, Express, React, Node.js), C# / .NET, Entity Framework, and T-SQL/SQL.
• Web Architecture: Experience with RESTful APIs, Scalable and secure web architecture, and cross-browser, Adaptive/Responsive development.
• Development Principles: Must have an Object-Oriented Programming mindset, experience with Unit testing and Version control principles (Git, etc.).
• Tools: Hands-on familiarity with Visual Studio and Postman.
• Industry Knowledge:
  • Experience in the Mortgage sector is required.
  • Familiarity with the mortgage lending process.
• Soft Skills: Excellent problem-solving, analytical, and communication skills, with the ability to quickly assess existing code bugs and repair.

Rutter, the leading unified API company connecting fintechs and banks to SMB financial data, is seeking a dedicated Technical Support Engineer to own first-level technical support for their high-profile customers, including PayPal and Capital One. This role is remote and requires coverage for US Eastern Time business hours and an after-hours rotation.

• Location: Remote (Latin America Contractor Role Implied by Region/Timezone)
• Employment Type: Full-time (Contract)
• Schedule:
  • Primary Support: Business hours in Eastern Standard Time (9 am–5 pm).
  • On-Call: Nighttime rotation (5 pm–1 am EST) on weekdays only.

Role Responsibilities: API Troubleshooting and Engineering Partnership

Your main responsibility is to provide rapid, high-quality technical support for Rutter's REST API and platform, collaborating closely with both customers and internal engineering teams.

• Support Ownership: Handle the first level of technical support, investigating, resolving, and/or triaging incoming support tickets in a timely manner.
• On-Call Duty: Join a nighttime on-call rotation (5 pm–1 am EST, Monday-Friday) to provide support for urgent enterprise issues.
• Problem Solving: Work very closely with customers, product, and engineering teams to solve complex technical problems. The company seeks someone with a high attention to detail who isn't satisfied until a problem is thoroughly solved.
• Process Improvement: Work on internal tooling, small coding changes, and other support-oriented side projects to improve the support process.
• Collaboration: Collaborate with product, engineering, and the broader organization to enhance the overall customer experience with Rutter.

What You Need to be Successful:

This role requires a unique blend of customer focus, strong debugging skills, and foundational coding ability to work effectively with an API product.

• Language: Must have a high level of English proficiency.
• API Troubleshooting: Must be comfortable using tools like Postman (or curl) to reproduce issues customers face while using Rutter’s REST API.
• Coding Aptitude: Must be able to read and/or write workable code (non-production quality) in a high-level language like Python, TypeScript, or Ruby for debugging purposes.
• Data Proficiency: Must be proficient in SQL.
• Experience: Experience in Technical Support or Software Engineering.
• Mindset: Love working with customers, helping them succeed, and asking lots of questions while maintaining a big-picture view.

Mixpanel, an event analytics platform used by companies like Netflix and Pinterest, is looking for a Support Engineer to join their global team of problem-solvers. The core mission is to help customers succeed by providing answers, sharing best practices, and debugging technical issues related to the product.

• Location: San Francisco, US (Remote)
• Employment Type: Full-time
• Compensation Range (TTCC): $95,000—$95,000 USD (Includes base and variable compensation)

Core Responsibilities: Product Expertise and Customer Advocacy

This role serves as the central point of contact for technical support, requiring a deep commitment to learning Mixpanel's evolving platform and collaborating with internal teams to drive product improvement.

• Product Expertise: Become a Mixpanel product expert, helping users understand reports and features, use APIs and SDKs, and resolve account issues.
• Customer Support: Respond to customer inquiries primarily via Zendesk email or online chat, and occasionally over phone calls.
• Collaboration & Debugging: Investigate and document bugs and feature requests to share with the Product and Engineering teams. This includes collaborating with PMs, engineers, and designers to incorporate customer learnings into changes.
• Process Improvement: Provide feedback regarding internal support processes, product functionality, and customer education resources to improve the overall customer experience.

We're Looking For Someone Who Has:

The ideal candidate combines strong communication and problem-solving skills with a technical aptitude and a desire to learn complex analytics tools.

• Communication: Excellent ability to communicate technical concepts effectively in a clear, friendly writing style and communicate with patience and clarity.
• Problem-Solving: Excellent problem-solving and analytical skills, with the ability to navigate ambiguity and adapt to new challenges.
• Technical Aptitude: Strong interest and aptitude to develop technical skills and learn new technologies.
• Bonus Points (Highly Desirable):
  • Programming experience, understanding of web technologies, and interacting with APIs.
  • Experience with debugging complex technical issues, especially with JavaScript, Python, or mobile technologies.
  • Experience with Mixpanel or other analytics tools.

Verisma is seeking a Technical Support Engineer to provide enterprise-level assistance to their customers, focusing on diagnosing, troubleshooting, and resolving complex software and hardware issues.

• Location: Virtual
• Employment Type: Full-time
• Pay Rate: $19 – $21 USD Hourly

Key Responsibilities: Ownership, Diagnosis, and Documentation

The role requires full ownership of customer-reported issues, from initial contact to final resolution and comprehensive documentation.

• Customer Support: Provide answers to simple IT issues via email and chat, and complex problems via phone and/or written instructions.
• Issue Ownership: Own reported customer issues, ensuring problems are resolved through to resolution within agreed time limits.
• Diagnosis & Troubleshooting: Research, diagnose, and troubleshoot technical issues, including account setup and network configuration. Use remote desktop connections to provide immediate support.
• Escalation & Resolution: Follow standard procedures for proper escalation of unresolved issues to appropriate internal teams (e.g., software developers).
• Communication: Ask customers targeted questions to quickly understand the root problem and provide prompt and accurate feedback.
• Documentation: Ensure all issues are properly logged. Document technical knowledge in the form of notes and manuals, and prepare accurate and timely reports.

Minimum Qualifications:

This position requires proven experience in a customer-facing support role with a practical understanding of operating systems and networking.

• Experience: Up to 3 years proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role.
• Technical Proficiency:
  • Hands-on experience with Windows/Linux/Mac OS environments.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Understanding of computer systems, mobile devices, and other tech products.
• Tools: Familiarity with remote desktop applications and help desk software (specifically mentioning Zendesk).
• Skills: Excellent problem-solving and communication skills, with the ability to provide step-by-step technical help, both written and verbal.
• Education: High school diploma or equivalent; bachelor’s degree in IT or related field preferred.
• Certifications: Additional certification in Microsoft, Linux, Cisco, or similar technologies is a plus.

We are seeking a dynamic, proactive, and collaborative Junior Support Engineer to join a growing team focused on solving programmatic needs across the financial health reimbursement cycle. This role provides crucial technical support, system monitoring, and operational assistance for both internal users and external clients.

• Location: Remote (Within US Only), equipment provided.
• Employment Type: Full-time
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST (Required)
• Hourly Salary: $25.00 - $28.00

Key Responsibilities: Monitoring, Troubleshooting, and Knowledge Sharing

You will be the first line of defense, ensuring smooth operations, system performance, and a great customer experience. It’s the perfect place to start if you enjoy solving puzzles under pressure.

• System Monitoring & Support:
  • Respond to and troubleshoot issues reported by monitoring systems or users in a timely manner.
  • Assist in monitoring system performance and health, proactively identifying and addressing issues.
  • Escalate issues to senior engineers when necessary and track progress to resolution.
• Documentation & Reporting:
  • Maintain and update documentation for processes and troubleshooting steps.
  • Document resolutions and troubleshooting procedures in the knowledge base.
  • Generate reports on system performance, incidents, and other relevant metrics.
• Collaboration: Communicate effectively with development teams, operations staff, and clients to understand and resolve operational challenges. Maintain a positive and professional demeanor with users .

Required Skills & Knowledge:

The ideal candidate possesses strong foundational technical knowledge combined with excellent soft skills necessary for customer support.

• Technical Knowledge (Foundational):
  • Basic understanding of operating systems (Windows, Linux), software applications, and hardware components.
  • Familiarity with SQL, PowerShell, or Python is a plus, showing a willingness to learn automation.
• Problem-Solving: Ability to troubleshoot and diagnose technical issues with a systematic and logical approach in a fast-paced environment.
• Communication & Customer Service: Strong verbal and written communication skills, capable of explaining technical issues to non-technical users while maintaining a customer-focused approach.
• Preferred Qualifications: Experience with ticketing systems or help desk tools, previous technical support experience, and exposure to scripting or automation tools.

Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform and is seeking a Support Engineer to establish its support practice and drive operational excellence for B2B customers. This role is a key bridge between the customer experience and the engineering team.

• Location: United States - Remote
• Employment Type: Full-time
• Work Eligibility: Must be authorized to work in the United States without current or future sponsorship.

The company leverages a modern, scalable tech stack heavily focused on managed and serverless services in Google Cloud Platform (GCP), including Cloud Run, Cloud Functions, PubSub, Cloud Tasks, and API Gateway, using Node.js with Typescript and SvelteKit.

What You'll Be Doing: Escalation, Debugging, and Automation

You will be the primary technical responder, responsible for triaging complex issues, finding root causes, and creating automation to improve support processes.

• Primary Escalation: Act as the primary escalation point for customer issues, triaging tickets and coordinating fixes.
• Investigation & Root Cause: Investigate incidents by analyzing logs, tracing code, and replicating reported issues to pinpoint root causes.
• Engineering Partnership: File concise, actionable bug reports and partner with software engineers to verify and deploy fixes.
• Automation: Build and maintain tools that automate routine diagnostics and common support tasks.
• Service Health: Participate in the US on-call rotation (one week rotations, covering 12-hour windows).
• Knowledge Base: Contribute to internal documentation and customer knowledge-base articles to improve self-service.

Essential Qualifications:

This role requires a technical foundation in supporting cloud-based, API-centric products, with strong debugging and communication skills.

• Experience: 2+ years in technical support for a SaaS or API-centric product.
• On-Call Experience: Experience contributing to on-call rotations and helping maintain service health under pressure.
• Technical Skills: Strong code debugging and SQL skills. Comfort navigating logs and finding related entries.
• Communication: Clear, concise written communication and the ability to clearly communicate highly technical issues to non-technical audiences.

Desirable Experience:

• Experience with HIPAA, SOC 2, or similar compliance regimes (relevant to the healthcare industry).
• Experience building internal support tooling.
• Experience working with serverless technologies (GCP preferred) or containerized apps (Docker).
• Experience working in the Healthcare or eCommerce industry.

LogicManager is seeking a dynamic, proactive, and collaborative Full-Time Temporary Systems Administrator for a 6-Month Contract Term. This role will be responsible for designing, implementing, and supporting the organization’s technology infrastructure with a primary focus on the end-user technology experience, from onboarding to ongoing support.

• Location: Remote (United States)
• Employment Type: Contract (6-Month Term)
• Status: Full-Time
• Work Eligibility: Authorized to work in the US (Sponsorship not available)

Core Responsibilities: Zero-Trust, Compliance, and End-User Support

This role manages the entire lifecycle of user and device technology, ensuring security, efficiency, and compliance across cloud workspaces.

• User/Device Management: Manage user administration and group policies in Azure (Entra ID) and Google Workspace. Oversee procurement, provisioning, and distribution of end-user devices, managing inventory and end-of-life planning.
• Authentication & Access: Enroll and support users and devices in Single Sign-On (SSO) and Multi-Factor Authentication (MFA), enforcing a zero-trust framework. Coordinate onboarding/offboarding with PeopleOps.
• Compliance & Auditing: Ensure systems and controls comply with security frameworks such as SOC2, NIST, and FedRamp. Participate in the annual SOC2 audit and related procedures.
• Support & Automation: Troubleshoot and resolve end-user technology issues. Develop and implement proactive measures to enhance system performance, utilizing PowerShell scripting for automation (System Enhancement is about 10% of the role).
• Documentation: Create and maintain comprehensive technical documentation, including system configurations and troubleshooting guides.

Required Skills:

The ideal candidate has a strong background in cloud identity management, Windows environments, and security best practices.

• Experience: 3+ years in systems administration or related, with a focus on cloud infrastructure and end-user support.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Technical Skills:
  • Proficient in Microsoft Azure (Entra ID) and Google Workspace.
  • Proficient in PowerShell scripting for automation.
  • Strong knowledge of networking concepts and security principles.
  • Relevant experience managing Windows devices.