​Blue Cloud, the largest pediatric Ambulatory Surgery Center (ASC) company specializing in dental restorative and exodontia surgery, is hiring a Remote IT Support Analyst to join their team. This position provides first-line technical support, focusing on rapid, accurate resolution and exceptional customer service within a mission-driven healthcare environment.

• ​Location: Remote (Houston, TX is referenced, but the role is remote).
• ​Compensation: $23.50 – $29.00/hourly.
• ​Work Schedule: Full-time, Monday–Friday (40 hours/week). No weekends, no holidays. On-call after-hours may be required up to once per month.
• ​Focus: First-line support, incident logging/diagnosis, client technology troubleshooting (Windows OS, basic networking), knowledge base maintenance, and adherence to corporate SLAs.
• ​Travel: None.

​Essential Functions: Diagnosis, Resolution, and Continuous Improvement

​The analyst is the primary point of contact, ensuring quick and effective resolution of IT issues.

• ​Incident Management (L1): Accurately logs incidents and requests. Provides first-line investigation and diagnosis.
• ​Troubleshooting: Troubleshoots moderate to complex issues and requests, focusing on the root cause to prevent recurrence.
• ​Escalation: Resolves issues within prescribed time limits or escalates accurately to Level 2 personnel, following standard operating procedures for ticket ownership.
• ​Service Delivery: Adheres to corporate policies and defined service level agreements (SLAs). Provides coverage for all communication modes (phone, chat, e-mail).
• ​Knowledge & Improvement: Helps maintain a knowledgebase by documenting known errors, workarounds, and procedures. Participates in efforts to continuously improve Level 1 performance (efficiency, accuracy, response times, and customer satisfaction).

​Required & Preferred Qualifications

​Required Education and Experience

• ​High School Diploma or Equivalent.
• ​Solid working knowledge of the Windows Operating System (Windows 10/11).
• ​Basic understanding of networking and server technologies.
• ​Superior problem-solving and troubleshooting skills.
• ​Excellent communication (written and oral) and thorough documenting/organizational skills.

​Preferred Education and Experience

• ​Previous IT Call Center Experience.
• ​Experience with Office 365.
• ​College Degree (preferred, but experience will substitute).

​Competencies (Soft Skills)

• ​Excellent attitude and great phone etiquette.
• ​Ability to deal with problems and technical issues in a friendly, calm and reassuring manner (Empathy is a core value).
• ​Tenacity and dedication to pursue an issue from beginning to end, with initiative to work unsupervised.

​GovCIO is seeking a Senior Cybersecurity Network Defense Administrator (Information Assurance Engineer - Senior) to perform a variety of network defense activities for government operations. The role is focused on managing, maintaining, and reporting on compliance posture using critical DoD tools and security guidelines.

• ​Location: Remote, based out of Radford, VA.
• ​Type: Full-Time (Pending contract award).
• ​Clearance: Secret (Mandatory).
• ​Required Experience: High School with 9+ years (or commensurate experience) in Cybersecurity and Network Defense related areas.
• ​Required Certification: Cybersecurity Certification (e.g., Security+/CISSP/etc.)

​Key Responsibilities: Compliance Tool Management and Security Auditing

​The administrator’s primary function is to ensure the network is continuously monitored, compliant, and hardened against vulnerabilities.

• ​Vulnerability & Compliance: Manage ACAS infrastructure, configuration, scanning, reporting, and analysis in accordance with the DISA ACAS Best Practices Guide. Perform STIG Compliance scanning and reporting.
• ​Endpoint Security: Manage Army Endpoint Security Solution (AESS) Site Reviewer activities.
• ​Access Management: Manage DISA Whitelist and PKI Tokens. Handle in-processing and out-processing tasks.
• ​Policy Review: Provide Ports, Protocols, & Services Management (PPSM) support and review proposed configuration changes for security impact.
• ​Documentation & Remediation: Participate in SW Assurance reviews to ensure ACAS findings are remediated or appropriately documented via eMASS POA&M.

​Required and Preferred Expertise

• ​Mandatory Technical Experience:
  • ​ACAS management (infrastructure, configuration, scanning, reporting).
  • ​Proficiency in managing AESS Site Reviewer activities.
  • ​Experience with DISA Whitelist management and PKI Token management.
  • ​Strong understanding of DoD STIGs and STIG Compliance scanning.
  • ​Experience providing PPSM support.
• ​Preferred Experience:
  • ​Familiarity with DISA ACAS Best Practices Guide and NETCOM policies.
  • ​Familiarity with DISA Continuous Monitoring and Risk Scoring (CMRS).
  • ​Experience with incident response activities and understanding of Continuity of Operations Plans (COOP).

​Canon Medical Systems (CMSU) is seeking an experienced Technical Support Engineer focused on the MR (Magnetic Resonance) modality. This remote, field-based position is key to resolving complex customer situations and escalating issues, ultimately aiming to achieve regional technical self-reliance.

• ​Location: Remote, field-based. Must live in or near a preferred state: Oregon, N. Nevada, Washington, N. California, or Colorado.
• ​Salary Range: Min $96,000 to Max $155,200 annual equivalency (DOE).
• ​Required Experience: 5 years servicing one or more modalities (Ultrasound, CT, MR, Nuclear, X-Ray/Vascular), with in-depth knowledge of two or more products within the specific modality (MR).
• ​Preferred Experience: 7 years servicing modalities, with prior field technical support experience in Canon Medical Systems in MR being required.
• ​Travel: Ability to travel 50% + required.

​Key Responsibilities: Mentorship, Quality, and Escalation

​The engineer balances advanced remote and on-site support with training and compliance/quality assurance duties across the region.

• ​Level 2/3 Escalation: Provide second-level support for complex issues, serving as the technical expert for FSEs and TSSs. Escalate issues to National Technical Support (NTS) per protocol.
• ​Field Support & Training: Provide extensive on-site and phone support for installation, application, and technical issues. Conduct on-the-job-training and mentor FSEs to develop regional senior modality experts. Define FSE training needs and recommend actions to zone management.
• ​Product Quality & Compliance: Monitor sites with high service calls and conduct site audits. Review and evaluate systems for image quality and system performance. Work with NTS to ensure Veterans Administration sites are ready for inspection.
• ​New Product & FMI Management: Participate in the installation of new products. Support Beta testing of Field Maintenance Instructions (FMIs), monitor their status, and facilitate regional completion.
• ​Remote Service Center: May be required to rotate through the Remote Service Center to perform remote troubleshooting and resolve product problems via phone directly with eligible external customers (FSE dispatch avoidance).
• ​Knowledge Sharing: Ensure region FSEs are fully informed of the latest developments from technical operations calls and internal documentation (SIS). Contribute to and generate knowledge articles.

​Required Qualifications

• ​Education: 4-Year Bachelor's Degree in BSEE or equivalent work experience.
• ​Technical Depth: 5 years required servicing modalities, with in-depth knowledge of two or more products within the MR modality.
• ​Application Knowledge: Demonstrated applications knowledge with proven ability to resolve issues caused by basic technologist errors.
• ​Soft Skills: Proven ability to develop and maintain effective internal and external working relationships.

​Thermo Fisher Scientific is seeking an experienced Digital Support Engineer to join the MSD Service division. This position is 100% remote (in Idaho) and is crucial for ensuring the smooth introduction, delivery, and support of the company's digital solutions by managing the integration with complex customer IT infrastructures.

• ​Location: Fully Remote, Idaho, United States of America.
• ​Experience: Typically required Bachelor's or Master's degree in ICT/Computer Science or a technical/SW field; 5+ years of specific experience in key technologies.
• ​Travel: Open to travel up to 25% of time (mainly regional).
• ​Focus: IT application management, infrastructure consulting (pre-installation), automated deployment, setting up remote diagnostics, and advanced troubleshooting of systems and software integration within customer networks.

​Specific Work and Responsibilities: Consulting, Deployment, and Diagnostics

​The engineer bridges the gap between the product development, customer IT, and local support teams, focusing heavily on infrastructure compatibility and automation.

• ​Pre-Installation Consulting: Engage with local support teams as a consultant to design the integration of the solution with the customer's local infrastructure and answer all IT-related questions.
• ​Remote Capabilities: Ensure systems are set up for remote diagnostics and health monitoring.
• ​Deployment & Automation: Perform automated deployments through the use of configuration management technology (Ansible). Support factory and development teams with first deployments and installs.
• ​Troubleshooting & Support: Conduct detailed troubleshooting and analysis of system, software, and infrastructure problems that affect reliability and performance. Provide support to installations within the agreed SLA.
• ​Documentation & Feedback: Engage with development and operations to provide recommendations for manuals, training, and customer-facing material.

​Required Knowledge and Technology Expertise

• ​Core Experience: Experience in IT application management; experience with data storage and (remote) software installations, support, and troubleshooting.
• ​Networking: Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, and VLANs.
• ​Virtualization: Experience with virtualization technologies like VMWare/KVM infrastructure.
• ​Advanced Experience (5+ Years): Knowledge or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting (Ansible), Kubernetes, and Docker.
• ​Soft Skills: Confirmed customer facing skills and strong problem-solving and analytical approaches.

​Prestige Development Group (PDG) is seeking a contract UNIX System Administrator to support the administration, maintenance, and security of AIX/IBM and Red Hat Enterprise Linux (RHEL) systems for the Sacramento Municipal Utility District (SMUD). This role ensures the reliability and efficiency of mission-critical UNIX environments and supports system migrations.

• ​Location: 100% Remote
• ​Job Type: Contract
• ​Experience (Mandatory): Minimum five (5) years' experience with server infrastructure in an Enterprise environment, including five (5) years specifically with IBM AIX and its components (PowerHA, HMC, VIOS, PowerVM).
• ​Focus: AIX lifecycle management, virtualization (PowerVM), security hardening (NIST/compliance), administration of RHEL systems, and supporting migrations to x86 or Cloud environments.

​Key Responsibilities: AIX Focus and Security Hardening

​The administrator's primary duties center on advanced administration of the IBM Power Systems environment and security compliance.

• ​AIX/IBM Administration: Perform day-to-day administration, maintenance, upgrades, and troubleshooting of AIX systems, VIOS, HMC's, and Managed Systems.
• ​Virtualization & HA: Provision and manage AIX virtual server builds using PowerVM technology. Administer AIX LPARs configured as part of a PowerHA cluster.
• ​Lifecycle Management: Manage IBM Power lifecycle migrations, including planning, execution, and validation.
• ​Security & Hardening: Conduct vulnerability assessments and implement remediation strategies to secure AIX/IBM environments. Hardening Operating Systems to meet information security standards.
• ​RHEL and Migrations: Administer, maintain, upgrade, and troubleshoot Red Hat Enterprise Linux (RHEL) systems. Support application migrations from AIX/IBM platforms to RHEL on x86 or Cloud environments.
• ​Documentation: Maintain up-to-date documentation and technical diagrams, ensuring accurate recording of all system changes and integrations (including CMDB alignment).

​Mandatory and Preferred Qualifications

• ​Mandatory Technical Experience (5+ Years):
  • ​IBM AIX (Administration, patching, building).
  • ​PowerHA, HMC, VIOS, & Managed Systems.
  • ​IBM PowerVM virtualization environment.
  • ​Troubleshooting of AIX environments.
  • ​System build processes in a virtualized environment.
  • ​Monitoring capabilities in a UNIX environment.
  • ​Hardening Operating Systems to meet information security standards.
• ​Preferred Skills (Automation & Tooling):
  • ​Experience with shell scripting/programming.
  • ​Experience with Ansible.
  • ​Experience with IBM Big Fix Patch Management and IBM Tivoli Monitoring.
  • ​Experience administering Red Hat Enterprise Linux (RHEL) in an enterprise environment.
  • ​Experience with physical server hardware break/fix.

​DriveCentric, a premier automotive CRM and AI marketing company, is seeking an Application Support Engineer III to join its Application Support team. This role is a key technical contributor to the "Protector of Production" mission, responsible for handling complex escalations and serving as the bridge between customer support and Tier 3 engineering.

• ​Success Defined By: Extreme ownership, relentless problem-solving, and strong technical/business judgment.
• ​Experience: 3+ years of combined experience in full-stack software engineering and technical customer support.
• ​Focus: Tier 2 engineering support, root cause analysis, on-call rotation management, debugging code, and mastering technical architecture to solve complex customer escalations.

​Key Responsibilities: Technical Escalation and Production Protection

​The Engineer III uses engineering skills to perform deep troubleshooting and analysis, ensuring application stability and customer satisfaction.

• ​Tier 2 Engineering Support: Function as the primary technical escalation point from customer support, diagnosing and resolving complex application and data issues that require deep product knowledge.
• ​On-Call Rotation: Participate in the Application Support on-call rotation, serving as the primary technical escalation point after hours.
• ​Troubleshooting & RCA: Conduct thorough investigation and root cause analysis (RCA) of escalated customer support tickets. Document findings and identify patterns to recommend systematic improvements.
• ​Product Expertise: Develop deep product expertise across both user workflows and technical architecture. Serve as a product expertise resource during priority (Px) incidents, partnering with Site Reliability (SRE) to assess customer impact.
• ​Automation & Handoff: Identify common patterns and develop self-service tools for Customer Success Managers. Manage escalation and handoff of non-standard issues to Tier 3 engineering support.

​Required Technical Requirements

• ​Experience: 3+ years in full-stack software engineering and technical customer support. Previous customer-facing role experience required.
• ​Full-Stack Proficiency: Demonstrate working knowledge and intermediate proficiency with several of the following technologies: AWS, C# .NET, APIs, SQL databases, Angular, TypeScript, JavaScript, and HTML.
• ​Code Capability: Ability to read code, perform basic debugging, and understand system architecture.
• ​Problem Solving: Experience in analyzing and troubleshooting web application performance issues. Data-driven approach to problem-solving.
• ​Soft Skills: Exceptional communication skills, a customer service mindset (patience, empathy), and a strong sense of ownership.

​Pluses (Highly Desirable)

• ​Experience with automated monitoring and alerting systems (Elastic APM, Kibana, Grafana).
• ​Experience with event-driven architectures (Kafka).
• ​Experience with enterprise ticketing systems (Jira Service Management, Zendesk).
• ​Experience with API testing tools (Postman, Insomnia).
• ​Experience with the automotive industry or SaaS CRM platforms.

​Akamai is seeking a Systems Administrator II to join its IT Support team. This role is responsible for managing the operation of Microsoft 365 (M365) services used by government agencies. It requires a strong combination of technical expertise in M365 core services and deep knowledge of security and compliance in a heavily regulated government cloud environment.

• ​Location: Remote (United States)
• ​Experience: 5 years of relevant experience and a Bachelor's degree or equivalent.
• ​Focus: Advanced M365 tenant administration, security and compliance management (Microsoft Purview/Defender), PowerShell automation, and support for government-specific M365 environments (GCC/GCC High).

​Key Responsibilities: Security, Compliance, and Automation

​The administrator ensures the M365 environment is stable, secure, and meets all government regulatory requirements.

• ​Advanced M365 Administration: Perform advanced administration of the M365 tenant and its core services, including user/license management, security policies, and application access.
• ​Security & Compliance Management: Manage security settings and compliance features using Microsoft 365 security and compliance centers to ensure adherence to government standards.
• ​Automation: Develop and implement PowerShell scripts to automate repetitive operational tasks (onboarding/offboarding, reporting, configurations).
• ​Troubleshooting: Serve as a technical resource, troubleshooting and resolving complex issues, and performing root cause analysis for recurring problems.
• ​Documentation & Collaboration: Create and maintain technical documentation, SOPs, and training materials. Collaborate with security, development, and end-user teams to implement new features.

​Required Skills and Qualifications

• ​Core M365 Knowledge: Knowledge of core M365 services: Exchange Online, SharePoint Online, Teams, and OneDrive.
• ​Identity Management: Experience with Entra ID (formerly Azure Active Directory), including hybrid environments, user provisioning, and conditional access policies.
• ​Security & Compliance: Experience with Microsoft Purview, Defender, and Information Protection, with an understanding of data governance and government compliance standards.
• ​Government Cloud: Experience with GCC or GCC High tenants is often required due to specific security and compliance needs.
• ​Scripting: Mandatory experience in PowerShell for automating administrative tasks.

​Skydio, a leader in autonomous flight technology, is seeking an experienced IT Systems Administrator to join the team at its HQ. This position is central to maintaining a reliable IT environment, requiring advanced technical support, infrastructure automation, and collaboration with the network team.

• ​Location: Onsite, 5 days/week at Skydio HQ in San Mateo, CA.
• ​Annual Base Salary: $110,000 – $150,000 + equity + benefits.
• ​Experience: Minimum of 4 years of hands-on technical experience supporting Linux, Windows, and Mac environments.
• ​Focus: Infrastructure-as-Code (IaC) using Terraform, advanced scripting (Python, Bash), Identity Management (Okta), Device Compliance (JumpCloud), and multi-OS support/troubleshooting.

​Key Responsibilities: Automation, Identity, and Networking

​The administrator will drive efficiency through automation while providing hands-on support for core infrastructure and network operations.

• ​Automation & IaC: Use Terraform for infrastructure automation (IaC) to streamline provisioning. Write scripts (Python, Bash) to automate recurrent IT and onboarding tasks.
• ​Identity Management: Administer and improve Okta for access, provisioning, SSO, MFA, and automation workflows. Expertise in configuring Okta Identity, including RBAC and federation protocols (SAML/OAuth).
• ​Device Management: Manage JumpCloud for device compliance, policy enforcement, and scripting across all operating systems.
• ​Support & Mentorship: Provide escalated support for complex IT issues. Provide hands-on support for hardware diagnostics, system provisioning, and patch management. Act as a technical mentor to junior staff.
• ​Networking Support: Provide support to the network engineer, assisting with tasks like configuring switches and wireless networks. Utilize network troubleshooting tools (Wireshark, tcpdump) to diagnose and resolve network performance issues.
• ​Documentation: Document processes, configurations, and troubleshooting procedures to maintain clear technical records.

​Required Skills and Knowledge

• ​Multi-OS Experience: Minimum 4 years supporting Linux, Windows, and Mac environments.
• ​Identity Expertise (Mandatory): Expertise in Okta administration (SSO, MFA, RBAC, SAML/OAuth) and strong knowledge of JumpCloud.
• ​Automation Expertise (Mandatory): Expertise in scripting (Python or Bash) and hands-on experience with Terraform for infrastructure management.
• ​Networking Fundamentals: Knowledge of network infrastructure fundamentals (TCP/IP, DNS, DHCP, VLANs) and the ability to troubleshoot using advanced tools.
• ​Certifications (Plus): Industry certifications such as CompTIA A+, Network+, Linux+.

​FreeWheel (a Comcast company) is seeking a Support Engineer 2 to provide specialized product and technical knowledge for its ad-serving platforms. This role is a critical part of the sales and implementation process, focused on providing technical expertise, architecting solutions, and ensuring quality assurance for both new and expanding customer projects.

• ​Location: New York, Remote
• ​Salary Range: $82,768.32 – $124,152.48 Annually.
• ​Focus: Technical pre-sales support, solution architecting, product testing (QA), new customer deployment, and providing advice on network configuration for ad monetization platforms.

​Core Responsibilities: Solution Architecture and Product Lifecycle

​The engineer operates across the product and sales lifecycles, ensuring technical feasibility and successful deployment of the ad platforms.

• ​Solution Architecting: Architect solutions during the presales process based on the ability to translate business requirements directly from customers. Articulate technical solutions during presales.
• ​Needs Analysis & Documentation: Perform needs analyses for the Company and customers and develop and document strategic, cost-effective business and technical solutions.
• ​Product Testing & QA: Participate in the product release cycle through requirement gathering, design vetting, and user acceptance testing (UAT). Create, review, and execute product test plans and cases, documenting test progress and reporting results.
• ​Sales and Customer Support: Support the Sales team with product modifications and engineering expertise for custom projects. Provide timely, technical support and problem resolution for field service questions.
• ​Availability: Must be able to work nights and weekends, variable schedules, and overtime as necessary.

​Required and Preferred Skills

• ​Required: Experience with MS Office applications. Consistent exercise of independent judgment and discretion in matters of significance. Strong skills in Customer Experience (CX), Problem Solving, Troubleshooting, and Collaborating.
• ​Plus Points: Experience with SQL Server and Zendesk.

​Marvin Engineering Co. (MEC), part of The Marvin Group, is seeking a Systems Administrator II to maintain and support the organization's highly available, digitally secure hybrid infrastructure. This role is essential for operational stability, security, and project execution within a CMMC-based corporate enterprise IT environment.

• ​Location: Inglewood, CA (near LAX)

• ​Pay Range: $93,600 – $109,800

• ​Focus: Hybrid Windows/Azure administration, identity management (Active Directory, Microsoft 365, Okta), endpoint management (Ivanti, Intune), and strict compliance with CMMC and NIST SP 800-171 security controls.

• ​Requirements: Bachelor's degree or 7+ years of equivalent experience. Successful completion of a pre-employment background investigation.

​Key Responsibilities: Security, Automation, and Tier 2/3 Support

​The administrator is responsible for maintaining core systems, managing endpoints, and ensuring continuous compliance.

• ​Hybrid Infrastructure: Perform installation and maintenance of MS Windows Servers, Active Directory, and Microsoft 365 across a multi-datacenter environment.
• ​Compliance & Security: Comply with and implement security controls in accordance with NIST SP 800-171 and CMMC guidelines.

• ​Automation & Configuration: Use PowerShell, Group Policy, Intune, and Azure policies to automate system configuration, updates, installation, and remediation.

• ​Endpoint Management: Manage unified endpoint management, including imaging, patching, remote support, inventory, provisioning, and policy management (using Intune and Ivanti Endpoint Manager).
• ​Identity & Virtualization: Support on-prem VMware ESXi clusters and demonstrate proficiency in supporting OKTA, MFA, and YubiKey.

• ​Support: Serve as Tier 2 escalation for enterprise system outages, identity synchronization failures, and security alert resolution.
• ​Availability: Must be able to work evenings, weekends, and be on-call to ensure systems are always functioning properly.

​Required Skills and Experience

• ​Core Administration: Proven experience in enterprise Microsoft Windows system administration. Solid understanding of Windows Server, IIS, Exchange, DNS, DHCP, Active Directory, Certificate Authority, and Group Policy.
• ​Cloud & Hybrid: Hands-on experience with Azure AD, Intune, Exchange Online, and SharePoint Online. Experience deploying and migrating users to Microsoft Office 365 cloud-based services (including Hybrid Exchange, SharePoint, OneDrive, and Teams).

• ​Security & Identity: Experience supporting OKTA and ability to implement and adhere to security controls in accordance with CMMC and NIST SP 800-171.
• ​Tooling: Experience with Ivanti Endpoint Manager, deploying/maintaining virtualized infrastructures using VMware, and experience with PowerShell for system administration.

​Coretelligent, a comprehensive managed IT solutions provider, is seeking a Remote Support Engineer II to manage and resolve complex technical issues for its clients in a multi-tenant environment. This senior support role is responsible for advanced troubleshooting, serving as a technical resource, and maintaining client uptime, stability, and security.

• ​Location: Remote
• ​Salary Range: $60,000 – $75,000 annually.
• ​Experience: 3+ years of experience providing remote IT support or network troubleshooting in an MSP or multi-tenant environment.
• ​Focus: Advanced troubleshooting (network, server, endpoint), managing escalations, ensuring SLA adherence, mentoring junior staff, and supporting compliance-heavy client systems.

​Key Responsibilities: Advanced Troubleshooting and Escalation

​The Engineer II handles the most complex client issues and guides junior staff and external vendor relations.

• ​Escalation Management: Receive and respond to internal and client incident escalations, providing direct resolution assistance or guidance. May lead or direct others during complex incident remediation.
• ​Advanced Troubleshooting: Perform advanced troubleshooting of desktop, network, and application incidents, including connectivity, VPN, VLAN, and access issues.
• ​System Support: Support and maintain network and resource access, Microsoft 365, Active Directory, messaging, enterprise applications, and endpoint infrastructure.
• ​SLA Adherence: Perform triage, troubleshooting, and remediation of incident volume to ensure SLA adherence and high client satisfaction (CSAT).
• ​Vendor Coordination: Coordinate vendor escalations for ISP outages or platform issues.
• ​Mentorship & Documentation: Provide spot training and technical guidance to Engineer I team members. Create and maintain knowledge base articles and user-facing FAQs.
• ​Availability: Participate in scheduled after-hours maintenance windows or on-call rotation as needed.

​Required Skills and Qualifications

• ​MSP Experience: 3+ years in a Managed Service Provider (MSP) or multi-tenant environment.
• ​Core Systems: Proficient with Microsoft 365, Active Directory, Windows OS, VPN technologies, and common business applications.
• ​Networking: Working knowledge of network concepts (TCP/IP, DNS, DHCP, NAT, VLANs, routing/switching).
• ​Firewalls (Familiarity): Familiarity with Fortinet, Cisco, Palo Alto, or Ubiquiti firewalls and network equipment.
• ​Professional Skills: Excellent written and verbal communication skills, a customer-first mindset, strong documentation discipline, and the ability to multitask in a high-volume environment.

​Vox Media is seeking a Systems Administrator to join its Corporate IT team. This role is essential for maintaining system performance and security across multiple offices, ensuring the quality and stability of the organization’s IT infrastructure. The position reports directly to the Director, IT Infrastructure.

• ​Location: New York (US Only)
• ​Focus: Core server infrastructure management, virtualization, directory services, system monitoring, and enhancing IT security and quality for a media organization.
• ​Key Platforms: VMware, Windows Server, Linux (CentOS/RHEL), Active Directory, Okta.

​What You’ll Do: Maintenance, Performance, and Security

​The administrator handles the daily operational tasks that ensure the core server and network infrastructure remains available and optimized.

• ​Virtual & Server Management: Maintain the virtual environment across multiple offices (using VMware) and manage both Windows and Linux servers (CentOS/RHEL).
• ​Identity & Access: Maintain Active Directory and the organization's single sign-on (SSO) systems, specifically with experience in Okta.
• ​Monitoring & Performance: Manage infrastructure monitoring tools. Monitor system performance and implement performance tuning measures.
• ​Support & Resilience: Perform troubleshooting and analysis of servers and associated systems. Manage system backup systems.
• ​Deployment & Documentation: Work with the system engineer to evaluate, build, integrate, test, and prepare systems for operational use. Perform server/service upgrades and patches. Create and update technical documentation.

​Required and Preferred Skills

• ​Mandatory Technical Experience: Experience with Windows Server, Linux (CentOS/RHEL), Active Directory, Network Storage, and VMware. Required knowledge of server virtualization, media file storage, and basic networking.
• ​Identity: Proven experience with Okta (single sign-on).
• ​Bonus Points:
  • ​Knowledge of scripting languages such as Bash, Python, and PowerShell.
  • ​Experience with Google Cloud or AWS.
  • ​Relevant certifications (Microsoft, VMware, Okta) or a Bachelor’s degree in IT.

​Sprinter Health, a rapidly growing health tech startup focused on in-home care, is seeking a Call Center Systems Administrator to manage and optimize its patient-facing communication infrastructure. This is a 6-month temporary employee role (with benefits and potential for conversion) focused on building patient-first systems that manage scheduling, support, and clinical escalations. The core mission is to design, optimize, and scale the call and support infrastructure to improve patient satisfaction and operational efficiency.

• ​Location: Remote
• ​Role Type: 6-Month Temporary Employee (with benefits)
• ​Experience: 4–7 years in Five9 system administration and call center platform management, with strong exposure to healthcare or patient engagement.
• ​Core Systems: Five9 (telephony, IVR, ACD), Zendesk (CRM/ticketing).
• ​Focus: Patient-first call flow design, system resilience, HIPAA compliance, and performance analytics using data tools.

​Key Responsibilities: System Ownership and Patient Flow Design

​The administrator is the owner of the communication platforms, responsible for translating clinical and patient needs into reliable technical workflows.

• ​Systems Ownership: Administer, optimize, and support the Five9 telephony ecosystem and Zendesk, ensuring stable operations and seamless integrations.
• ​Patient-First Design: Design and maintain IVRs, ACDs, routing logic, and escalation workflows that specifically prioritize patient care and experience.
• ​Compliance & Security: Uphold HIPAA standards and ensure the secure handling of PHI/PII across all communication workflows.
• ​Analytics & Reporting: Develop and maintain Five9 dashboards, wallboards, and scheduled reports for stakeholders, tracking metrics like CSAT, first-call resolution, and patient wait times.
• ​Performance & Resilience: Monitor system performance, implement proactive measures to minimize incidents, and ensure service continuity.
• ​Collaboration: Work closely with Operations, Clinical, IT, and Growth Engineering to align call center technology with overall care delivery goals.

​Required Skills and Metrics

• ​Technical Fluency: Hands-on expertise with Five9 (IVR, ACD, reporting) and Zendesk (CRM, ticketing, automations).
• ​Data Fluency: Ability to write and optimize queries in Google BigQuery and design data visualizations/dashboards in Kibana and Looker Studio.
• ​Soft Skills: Strong problem-solving, collaborative attitude, and a passion for building communication workflows that improve patient and clinical efficiency.
• ​Influenced Outcomes: Directly impacts Agent productivity, Patient satisfaction (NPS, CSAT), call routing accuracy, and system uptime.

​Attentive, an AI marketing platform, is seeking a Financial Systems Administrator to be the internal expert for NetSuite and associated financial systems. This role is crucial for ensuring smooth day-to-day operations, maintaining data integrity, and driving process improvements, automation, and accurate reporting for the Finance teams.

• ​Location: Remote (United States)
• ​Salary Range: $85,000 – $135,000 annually + equity + benefits.
• ​Experience: 3+ years of hands-on experience with NetSuite ERP and related financial systems (Expensify, Anaplan, Bill.com).
• ​Focus: NetSuite administration, configuration, workflow deployment, data integrity, and support across core financial modules (Order to Cash, Procure to Pay, Record to Report).

​Key Accomplishments and Responsibilities: System Optimization and Support

​The administrator is responsible for the complete lifecycle management of financial system improvements and daily operational stability.

• ​System Administration & Configuration: Serve as the administrator and Subject Matter Expert (SME) for NetSuite and other platforms (Expensify, Anaplan, Bill.com). Manage system configurations, user roles, permissions, and access controls.
• ​Development & Deployment: Configure, test, and deploy customizations, workflows, and dashboards. Support end-to-end solutioning, including designing, developing, testing, and deploying NetSuite functionality to meet Finance needs.
• ​Troubleshooting & Maintenance: Monitor system performance, troubleshoot issues, and triage bugs/incidents (e.g., item configuration, workflows, custom fields, reporting changes). Respond to incidents and requests in Jira.
• ​Process Improvement: Collaborate with stakeholders to gather requirements, analyze business processes, and identify automation opportunities within NetSuite financial modules.
• ​Data Integrity: Maintain data integrity through regular audits, cleanups, and documentation. Support and potentially build integrations between NetSuite and other business systems (e.g., Salesforce).
• ​Core Process Knowledge: Expertise in Order to Cash, Procure to Pay, and Record to Report processes.

​Expertise and Skills

• ​Required Technical Skills: 3+ years of hands-on experience with NetSuite ERP. Expertise with requirements gathering, process mapping, and system configuration. Ability to perform advanced data analysis and reconciliation in Excel/Gsheet.
• ​Nice to Haves: Experience with ZoneBilling, SuiteBilling, or Advanced Revenue Management (ARM) modules. Experience writing SQL to query relational databases. Exposure to integration tools like Boomi or Salesforce ERP connectivity.

​The Washington State Department of Corrections (DOC) is seeking an experienced IT Systems Administrator - Journey to maintain the security, reliability, and performance of the department’s enterprise identity systems across all facilities statewide. This position focuses on the administration and support of hybrid on-premises and cloud-based identity platforms.

• ​Location: Telework/Hybrid (Can work from anywhere within the state of Washington).
• ​Salary Range: $88,332 – $118,800 Annually.
• ​Focus: Core Active Directory concepts (GPO, Replication, Schema), Azure Entra ID, Multi-Factor Authentication (MFA), PowerShell automation, and vulnerability remediation within a public sector, mission-driven environment.

​Essential Duties: Hybrid Identity Management and Automation

​The administrator’s primary duties involve the lifecycle management of user accounts and authentication services across the hybrid environment.

• ​Active Directory Administration: Perform ongoing maintenance, administration, and operational support for core Active Directory concepts (Domains, Forests, OUs, Group Policy, Schema, Replication, etc.).
• ​Azure Entra ID & Cloud Services: Perform ongoing maintenance and administration of the Azure Entra ID hybrid identity infrastructure. Manage, configure, and troubleshoot Multi-Factor Authentication (MFA) and enforce security through Role-Based Access Control (RBAC).
• ​IAM: Manage identity and access management by creating, modifying, auditing, and de-provisioning standard and elevated accounts, service accounts, and security groups.
• ​Automation: Automate administrative tasks and processes using PowerShell scripting to improve efficiency and consistency.
• ​Security & Compliance: Partner with cybersecurity to remediate vulnerabilities using GPOs and PowerShell. Support server operating systems and virtual desktops (VMware Horizon, Azure Virtual Desktop) for compliance.

​Required Qualifications and Experience

• ​Experience (4-Year Rule): Four years of progressively responsible IT experience (or Bachelor’s degree).
• ​Identity Experience (Mandatory): At least one year of professional experience within the past five years working with Microsoft Active Directory or Azure Microsoft Entra ID.
• ​Windows Server Experience (Mandatory): At least two years of technical experience within the past five years in the administration, configuration, and maintenance of Microsoft Windows Server 2019 or later in a professional enterprise environment.
• ​Scripting (Mandatory): A minimum of one year of hands-on experience within the past five years developing and executing Microsoft PowerShell scripts for automation.

​Preferred Qualifications

• ​Advanced Experience: Five or more years of experience in enterprise deployment of Windows Server Operating systems within Active Directory environments (design, installation, configuration, administration).
• ​Cloud: Two or more years of experience supporting Microsoft Azure or comparable cloud providers.
• ​Certifications: Certifications related to Microsoft technologies are highly desirable (Windows Server Hybrid Administrator, Azure Administrator Associate, PowerShell Automating Administration).