​VertexOne is seeking a Technical Support Analyst I for its VXretail product, a Customer Information System (CIS) used by Retail Energy Providers (REPs) in deregulated energy markets. This role is 100% remote and requires a strong background in the specific processes and billing methods of the energy retail sector.

• ​Location: United States (100% Remote).
• ​Experience: 2–4 years of experience in technical support or client-facing technical roles within the deregulated energy industry.
• ​Mandatory Knowledge: Strong working knowledge of multiple deregulated energy markets (ERCOT, PJM, NY, OH, etc.). Must have a strong understanding of all deregulated energy billing methods, including UBR, URR, SCB/MBR, and Dual Billing.
• ​Focus: Providing expert-level troubleshooting for the VXretail CIS, validating energy transactions (e.g., EDI files like 814, 810), supporting clients through implementation and production (hypercare), and using SQL/Kibana for data diagnosis.

​Essential Job Duties: Energy Transactions and Billing

​The analyst's duties are highly specific to the energy retail market and the VXretail CIS platform.

• ​Market Expertise & Validation: Demonstrate strong working knowledge of electric and gas markets. Analyze and validate complex transactions (814, 810, 867, 820) to ensure accurate enrollments, billing, and payments.
• ​Client Support & Resolution: Act as a key point of contact for clients, managing tickets received via phone, email, or Jira Customer Portal. Communicate technical details and resolutions clearly, and offer best practice guidance for VXretail CIS utilization.
• ​Troubleshooting: Troubleshoot and resolve issues related to customer enrollment, switching, billing, and data transactions within the VXretail CIS.
• ​System Diagnostics: Monitor and investigate system processes and transaction logs using Kibana to proactively identify errors. Write and execute SQL queries to diagnose and resolve data discrepancies.
• ​Compliance & Escalation: Stay informed on market rules and regulatory changes. Escalate complex problems and enhancement requests to Business Analyst and development teams.

​Required Skills and Qualifications

• ​Industry Experience: 2–4 years in a client-facing technical role within the deregulated energy industry, with exposure to multiple markets.
• ​Billing and Market Knowledge: Strong understanding of billing methods (UBR, URR, SCB/MBR, Dual Billing) and specific deregulated markets.
• ​Technical Skills: Strong troubleshooting skills with SaaS platforms, APIs, and web technologies. Proficient in SQL, Jira, and Kibana. Skilled in system testing and validation techniques.
• ​Communication: Excellent verbal and written communication skills with a customer-first mindset.

​Snowflake is seeking a Designated Support Engineer (DSE) to join the Priority Support team. The DSE serves as the primary technical point of contact and expert consultant for assigned customers, ensuring their effective and optimal use of the Snowflake AI Data Cloud. This role involves proactive problem management, executive technical communication, and acting as the voice of the customer to Snowflake's Product and Engineering teams.

• ​Location: Remote, New York, United States.
• ​Experience: 8+ years experience in a Technical Support environment or a similar technical, customer-facing role. Strong experience with enterprise-level support is required.
• ​Availability: Must be flexible with schedule changes, provide support coverage during holidays and weekends (on-call rotation), and adhere to Pacific Time zone working hours (implied by typical tech support needs).
• ​Focus: Dedicated technical advocacy for 1+ customer accounts, complex SQL and RDBMS debugging, performance tuning, and driving technical solutions between customers and internal engineering teams.

​You Will: Technical Advocacy and Account Management

​The DSE is deeply embedded in the customer's success and architecture.

• ​Customer Relationship: Manage multiple designated accounts, establishing regular touchpoints for critical issues. Provide executive-level technical briefings and lead problem-solving sessions.
• ​Technical Deep Dive: Maintain deep knowledge of assigned accounts' architecture and use cases. Utilize the Snowflake environment, connectors, and 3rd party software to investigate issues.
• ​SLA and Escalation: Adhere to strict response and resolution SLAs and escalation processes to exceed customer expectations.
• ​Product Liaison: Report well-documented bugs and feature requests to Engineering and work toward resolution. Proactively identify recommendations and lead initiatives to improve product quality and customer experience.
• ​Team Collaboration: Work closely with Technical Account Managers (TAMs) and attend weekly account reviews.

​Ideal Qualifications: Data Warehousing and Cloud Expertise

• ​RDBMS & SQL Mastery: Strong knowledge of RDBMS, SQL data types, aggregations, and analytical functions. Ability to debug, rewrite, and troubleshoot complex SQL queries.
• ​Performance Analysis: Good understanding of RDBMS query profiles and execution plans to analyze query performance and make recommendations. Experience with RDBMS workload management.
• ​Cloud & ETL/ELT: Experience with any of the major cloud service provider’s ecosystem. Familiarity with ETL/ELT and reporting tools (e.g., AWS Glue, Informatica, Tableau, Matillion). Database migration experience is a plus.
• ​Debugging & Connectivity: Ability to interpret systems performance metrics (CPU, I/O, Network stats). Experience troubleshooting database connectivity issues (client software, drivers/connectors).
• ​Soft Skills: Excellent writing and communication skills, ability to train team members on data warehousing fundamentals, and comfort working across global teams.

​Concept Plus, an Oracle Gold Partner consulting firm, is seeking a Web Support Analyst to provide specialized customer service, maintenance, and training support for a key customer website. The role involves executing ongoing updates for web pages, content, and online tools.

• ​Location: Fairfax, VA (Headquartered).
• ​Experience: 3+ years experience supporting web site maintenance and content management.
• ​Focus: First-line customer support (phone, email, in-person), content updates, maintenance of technical documentation (Knowledge Base/SOPs), and ensuring compliance with Section 508 accessibility standards.
• ​Key Technology: Drupal Content Management System.

​What You'll Do: Support, Maintenance, and Quality Assurance

​The analyst manages the health of the website from both a technical and user perspective.

• ​Customer & Technical Support: Deliver support to customers through phone, email, and in-person interactions, researching and resolving both technical and content-related issues.
• ​Content & Training: Provide user training and guidance to contributors, editors, and bloggers on best practices for content sharing. Review and refresh existing learning tools annually.
• ​Documentation & Knowledge Base: Maintain and expand a library of Knowledge Base Articles and SOPs, including standardized responses and FAQs.
• ​Quality & Compliance: Conduct usability checks, user acceptance testing (UAT), and functional validation for new development and updates. Monitor for outdated or broken links and coordinate corrections.
• ​Web Standards: Ensure knowledge of Section 508 compliance for web content and adherence to US Web Design Standards.

​Qualifications and Technical Skills

• ​Core Experience: 3+ years experience supporting web site maintenance and content management.
• ​Web Technologies: Knowledge and use of HTML, CSS, and JavaScript.
• ​CMS/Tools: Experience working within a Drupal Content Management System.
• ​Software: Experience using MS365 tools.
• ​Preferred: Familiarity with service management tools such as ServiceNow.

​CrossCountry Mortgage (CCM) is seeking an IT Service Desk Analyst I to provide first-level technical support for users across the organization. This role is crucial for ensuring employees have access to the necessary desktop, phone, mobile, and core mortgage applications.

• ​Location: Remote (Designated as LR9 - US FL Remote, but the job heavily emphasizes onsite, in-person support).
• ​Annual Salary: $55,000.00 – $60,000.00.
• ​Experience: At least 2 years providing direct support to employees or customers. Associate degree in computer science or 2 years equivalent experience preferred.
• ​Focus: Providing onsite, in-person first-level technical support, incident tracking via ticketing system, and troubleshooting critical business systems (VPN, VoIP, LOS/Encompass).

​Job Responsibilities: Diagnosis and Resolution

​The analyst is responsible for diagnosing and resolving a broad spectrum of technical issues across hardware, networking, and critical business applications:

• ​In-Person & Multi-Channel Support: Provide onsite, in-person technical support in addition to phone, email, and chat/text support channels.
• ​Troubleshooting: Diagnose and resolve:
  • ​Hardware related issues (configuration, driver updates).
  • ​VPN related issues for secure remote access.
  • ​VoIP related issues for corporate telephone network access.
  • ​LOS (Loan Origination System) related issues (e.g., Encompass).
  • ​Document scanning/printing, connectivity, sign-on, and Windows issues.
• ​Process & Documentation: Ensure all support requests are properly input and tracked within the support ticketing system. Maintain CCM standard SLA response rates. Create and/or follow technical documentation and knowledge articles.
• ​Deployment & Coordination: Perform brief application deployments as directed. Actively coordinate with team members and other IT support groups for effective incident resolution.

​Qualifications and Skills

• ​Experience & Education: At least 2 years providing direct support to employees or customers.
• ​Certifications (Preferred): A+, Net+, or similar certification.
• ​Technical Proficiency: Effective troubleshooting skills with:
  • ​Windows OS (and Office/Browsers).
  • ​General networking and Active Directory domains.
  • ​A wide variety of mobile devices.
  • ​Familiarity supporting Mac OS X desktops and laptops.
• ​Process Skills: Experience working within a ticketing system. Effective communication skills, superior problem-solving abilities, and the ability to follow and recommend improvements to Standard Operating Procedures (SOPs).

​Cvent, a leading meetings, events, and hospitality technology provider, is seeking an entry-level Application Support Engineer. This role is a "jack of all technology trades" and is technical in nature, aiming to ensure Cvent's products are bug-free and have top-notch performance. This position is not customer-facing but supports internal teams and clients indirectly.

• ​Location: Virtual in the Pacific Time zone (9am - 6pm PT). Must reside in Oregon, California, Utah, Washington, or Canada.
• ​Estimated Base Salary Range: $85,000 – $120,000+ annually + bonus (depending on experience and location).
• ​Required Education: BS in Computer Science, Information Systems, or equivalent major.
• ​Focus: Software debugging, database querying (SQL), troubleshooting frontend/backend systems, and facilitating communication between technical and non-technical teams.

​In This Role, You Will: Technical Troubleshooting & Collaboration

​The engineer will serve as a crucial technical resource for internal support and operations teams.

• ​Software Support: Provide top-tier software support for Cvent’s product offerings to the internal customer service team and clients (not customer-facing).
• ​Debugging & Analysis: Assist operations and development teams with debugging software issues. Query databases to generate and analyze data for reporting and troubleshooting purposes.
• ​System Maintenance: Troubleshoot and maintain frontend and backend systems. Monitor, document, and report system and performance issues.
• ​Cross-Functional Collaboration: Work with multiple teams (including sales engineering) to find, analyze, and resolve client issues. Facilitate communication between technology teams and other departments on issue status and resolution.
• ​Knowledge Resource: Supply in-depth technical and business product knowledge to multiple teams.

​Required and Preferred Skills

​Cvent emphasizes that attitude and aptitude are more important than prior specific tool experience, offering a 3-4 week training program.

​Required Technical & Knowledge

• ​Databases: Understanding of relational databases and proficiency in querying data using SQL.
• ​Programming: Solid knowledge of at least one object-oriented programming language.
• ​Web Fundamentals: Working knowledge of HTML/CSS.
• ​Methodology: Understanding of the Software Development Life Cycle (SDLC).
• ​Aptitudes: Excellent problem-solving/analytical skills, outstanding communication, and a zealous attention to detail.

​Bonus Technical Experience (Pluses)

• ​Monitoring Tools: NewRelic, Splunk, Datadog.
• ​Cloud Hosting: Amazon Web Services (AWS).
• ​Programming Languages: Java, C#, .Net, Node.js.
• ​Databases & Messaging: Couchbase (NoSQL), Elasticsearch, RabbitMQ.
• ​APIs: SOAP or REST-based.
• ​Build & Deploy: Docker and Jenkins.
• ​Version Control: Git.

​Blue Cloud, the largest pediatric Ambulatory Surgery Center (ASC) company specializing in dental restorative and exodontia surgery, is hiring a Remote IT Support Analyst to join their team. This position provides first-line technical support, focusing on rapid, accurate resolution and exceptional customer service within a mission-driven healthcare environment.

• ​Location: Remote (Houston, TX is referenced, but the role is remote).
• ​Compensation: $23.50 – $29.00/hourly.
• ​Work Schedule: Full-time, Monday–Friday (40 hours/week). No weekends, no holidays. On-call after-hours may be required up to once per month.
• ​Focus: First-line support, incident logging/diagnosis, client technology troubleshooting (Windows OS, basic networking), knowledge base maintenance, and adherence to corporate SLAs.
• ​Travel: None.

​Essential Functions: Diagnosis, Resolution, and Continuous Improvement

​The analyst is the primary point of contact, ensuring quick and effective resolution of IT issues.

• ​Incident Management (L1): Accurately logs incidents and requests. Provides first-line investigation and diagnosis.
• ​Troubleshooting: Troubleshoots moderate to complex issues and requests, focusing on the root cause to prevent recurrence.
• ​Escalation: Resolves issues within prescribed time limits or escalates accurately to Level 2 personnel, following standard operating procedures for ticket ownership.
• ​Service Delivery: Adheres to corporate policies and defined service level agreements (SLAs). Provides coverage for all communication modes (phone, chat, e-mail).
• ​Knowledge & Improvement: Helps maintain a knowledgebase by documenting known errors, workarounds, and procedures. Participates in efforts to continuously improve Level 1 performance (efficiency, accuracy, response times, and customer satisfaction).

​Required & Preferred Qualifications

​Required Education and Experience

• ​High School Diploma or Equivalent.
• ​Solid working knowledge of the Windows Operating System (Windows 10/11).
• ​Basic understanding of networking and server technologies.
• ​Superior problem-solving and troubleshooting skills.
• ​Excellent communication (written and oral) and thorough documenting/organizational skills.

​Preferred Education and Experience

• ​Previous IT Call Center Experience.
• ​Experience with Office 365.
• ​College Degree (preferred, but experience will substitute).

​Competencies (Soft Skills)

• ​Excellent attitude and great phone etiquette.
• ​Ability to deal with problems and technical issues in a friendly, calm and reassuring manner (Empathy is a core value).
• ​Tenacity and dedication to pursue an issue from beginning to end, with initiative to work unsupervised.

​GovCIO is seeking a Senior Cybersecurity Network Defense Administrator (Information Assurance Engineer - Senior) to perform a variety of network defense activities for government operations. The role is focused on managing, maintaining, and reporting on compliance posture using critical DoD tools and security guidelines.

• ​Location: Remote, based out of Radford, VA.
• ​Type: Full-Time (Pending contract award).
• ​Clearance: Secret (Mandatory).
• ​Required Experience: High School with 9+ years (or commensurate experience) in Cybersecurity and Network Defense related areas.
• ​Required Certification: Cybersecurity Certification (e.g., Security+/CISSP/etc.)

​Key Responsibilities: Compliance Tool Management and Security Auditing

​The administrator’s primary function is to ensure the network is continuously monitored, compliant, and hardened against vulnerabilities.

• ​Vulnerability & Compliance: Manage ACAS infrastructure, configuration, scanning, reporting, and analysis in accordance with the DISA ACAS Best Practices Guide. Perform STIG Compliance scanning and reporting.
• ​Endpoint Security: Manage Army Endpoint Security Solution (AESS) Site Reviewer activities.
• ​Access Management: Manage DISA Whitelist and PKI Tokens. Handle in-processing and out-processing tasks.
• ​Policy Review: Provide Ports, Protocols, & Services Management (PPSM) support and review proposed configuration changes for security impact.
• ​Documentation & Remediation: Participate in SW Assurance reviews to ensure ACAS findings are remediated or appropriately documented via eMASS POA&M.

​Required and Preferred Expertise

• ​Mandatory Technical Experience:
  • ​ACAS management (infrastructure, configuration, scanning, reporting).
  • ​Proficiency in managing AESS Site Reviewer activities.
  • ​Experience with DISA Whitelist management and PKI Token management.
  • ​Strong understanding of DoD STIGs and STIG Compliance scanning.
  • ​Experience providing PPSM support.
• ​Preferred Experience:
  • ​Familiarity with DISA ACAS Best Practices Guide and NETCOM policies.
  • ​Familiarity with DISA Continuous Monitoring and Risk Scoring (CMRS).
  • ​Experience with incident response activities and understanding of Continuity of Operations Plans (COOP).

​Canon Medical Systems (CMSU) is seeking an experienced Technical Support Engineer focused on the MR (Magnetic Resonance) modality. This remote, field-based position is key to resolving complex customer situations and escalating issues, ultimately aiming to achieve regional technical self-reliance.

• ​Location: Remote, field-based. Must live in or near a preferred state: Oregon, N. Nevada, Washington, N. California, or Colorado.
• ​Salary Range: Min $96,000 to Max $155,200 annual equivalency (DOE).
• ​Required Experience: 5 years servicing one or more modalities (Ultrasound, CT, MR, Nuclear, X-Ray/Vascular), with in-depth knowledge of two or more products within the specific modality (MR).
• ​Preferred Experience: 7 years servicing modalities, with prior field technical support experience in Canon Medical Systems in MR being required.
• ​Travel: Ability to travel 50% + required.

​Key Responsibilities: Mentorship, Quality, and Escalation

​The engineer balances advanced remote and on-site support with training and compliance/quality assurance duties across the region.

• ​Level 2/3 Escalation: Provide second-level support for complex issues, serving as the technical expert for FSEs and TSSs. Escalate issues to National Technical Support (NTS) per protocol.
• ​Field Support & Training: Provide extensive on-site and phone support for installation, application, and technical issues. Conduct on-the-job-training and mentor FSEs to develop regional senior modality experts. Define FSE training needs and recommend actions to zone management.
• ​Product Quality & Compliance: Monitor sites with high service calls and conduct site audits. Review and evaluate systems for image quality and system performance. Work with NTS to ensure Veterans Administration sites are ready for inspection.
• ​New Product & FMI Management: Participate in the installation of new products. Support Beta testing of Field Maintenance Instructions (FMIs), monitor their status, and facilitate regional completion.
• ​Remote Service Center: May be required to rotate through the Remote Service Center to perform remote troubleshooting and resolve product problems via phone directly with eligible external customers (FSE dispatch avoidance).
• ​Knowledge Sharing: Ensure region FSEs are fully informed of the latest developments from technical operations calls and internal documentation (SIS). Contribute to and generate knowledge articles.

​Required Qualifications

• ​Education: 4-Year Bachelor's Degree in BSEE or equivalent work experience.
• ​Technical Depth: 5 years required servicing modalities, with in-depth knowledge of two or more products within the MR modality.
• ​Application Knowledge: Demonstrated applications knowledge with proven ability to resolve issues caused by basic technologist errors.
• ​Soft Skills: Proven ability to develop and maintain effective internal and external working relationships.

​Thermo Fisher Scientific is seeking an experienced Digital Support Engineer to join the MSD Service division. This position is 100% remote (in Idaho) and is crucial for ensuring the smooth introduction, delivery, and support of the company's digital solutions by managing the integration with complex customer IT infrastructures.

• ​Location: Fully Remote, Idaho, United States of America.
• ​Experience: Typically required Bachelor's or Master's degree in ICT/Computer Science or a technical/SW field; 5+ years of specific experience in key technologies.
• ​Travel: Open to travel up to 25% of time (mainly regional).
• ​Focus: IT application management, infrastructure consulting (pre-installation), automated deployment, setting up remote diagnostics, and advanced troubleshooting of systems and software integration within customer networks.

​Specific Work and Responsibilities: Consulting, Deployment, and Diagnostics

​The engineer bridges the gap between the product development, customer IT, and local support teams, focusing heavily on infrastructure compatibility and automation.

• ​Pre-Installation Consulting: Engage with local support teams as a consultant to design the integration of the solution with the customer's local infrastructure and answer all IT-related questions.
• ​Remote Capabilities: Ensure systems are set up for remote diagnostics and health monitoring.
• ​Deployment & Automation: Perform automated deployments through the use of configuration management technology (Ansible). Support factory and development teams with first deployments and installs.
• ​Troubleshooting & Support: Conduct detailed troubleshooting and analysis of system, software, and infrastructure problems that affect reliability and performance. Provide support to installations within the agreed SLA.
• ​Documentation & Feedback: Engage with development and operations to provide recommendations for manuals, training, and customer-facing material.

​Required Knowledge and Technology Expertise

• ​Core Experience: Experience in IT application management; experience with data storage and (remote) software installations, support, and troubleshooting.
• ​Networking: Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, and VLANs.
• ​Virtualization: Experience with virtualization technologies like VMWare/KVM infrastructure.
• ​Advanced Experience (5+ Years): Knowledge or experience with: Monitoring tools, Linux, VMWare, Automation and Scripting (Ansible), Kubernetes, and Docker.
• ​Soft Skills: Confirmed customer facing skills and strong problem-solving and analytical approaches.

​Prestige Development Group (PDG) is seeking a contract UNIX System Administrator to support the administration, maintenance, and security of AIX/IBM and Red Hat Enterprise Linux (RHEL) systems for the Sacramento Municipal Utility District (SMUD). This role ensures the reliability and efficiency of mission-critical UNIX environments and supports system migrations.

• ​Location: 100% Remote
• ​Job Type: Contract
• ​Experience (Mandatory): Minimum five (5) years' experience with server infrastructure in an Enterprise environment, including five (5) years specifically with IBM AIX and its components (PowerHA, HMC, VIOS, PowerVM).
• ​Focus: AIX lifecycle management, virtualization (PowerVM), security hardening (NIST/compliance), administration of RHEL systems, and supporting migrations to x86 or Cloud environments.

​Key Responsibilities: AIX Focus and Security Hardening

​The administrator's primary duties center on advanced administration of the IBM Power Systems environment and security compliance.

• ​AIX/IBM Administration: Perform day-to-day administration, maintenance, upgrades, and troubleshooting of AIX systems, VIOS, HMC's, and Managed Systems.
• ​Virtualization & HA: Provision and manage AIX virtual server builds using PowerVM technology. Administer AIX LPARs configured as part of a PowerHA cluster.
• ​Lifecycle Management: Manage IBM Power lifecycle migrations, including planning, execution, and validation.
• ​Security & Hardening: Conduct vulnerability assessments and implement remediation strategies to secure AIX/IBM environments. Hardening Operating Systems to meet information security standards.
• ​RHEL and Migrations: Administer, maintain, upgrade, and troubleshoot Red Hat Enterprise Linux (RHEL) systems. Support application migrations from AIX/IBM platforms to RHEL on x86 or Cloud environments.
• ​Documentation: Maintain up-to-date documentation and technical diagrams, ensuring accurate recording of all system changes and integrations (including CMDB alignment).

​Mandatory and Preferred Qualifications

• ​Mandatory Technical Experience (5+ Years):
  • ​IBM AIX (Administration, patching, building).
  • ​PowerHA, HMC, VIOS, & Managed Systems.
  • ​IBM PowerVM virtualization environment.
  • ​Troubleshooting of AIX environments.
  • ​System build processes in a virtualized environment.
  • ​Monitoring capabilities in a UNIX environment.
  • ​Hardening Operating Systems to meet information security standards.
• ​Preferred Skills (Automation & Tooling):
  • ​Experience with shell scripting/programming.
  • ​Experience with Ansible.
  • ​Experience with IBM Big Fix Patch Management and IBM Tivoli Monitoring.
  • ​Experience administering Red Hat Enterprise Linux (RHEL) in an enterprise environment.
  • ​Experience with physical server hardware break/fix.

​DriveCentric, a premier automotive CRM and AI marketing company, is seeking an Application Support Engineer III to join its Application Support team. This role is a key technical contributor to the "Protector of Production" mission, responsible for handling complex escalations and serving as the bridge between customer support and Tier 3 engineering.

• ​Success Defined By: Extreme ownership, relentless problem-solving, and strong technical/business judgment.
• ​Experience: 3+ years of combined experience in full-stack software engineering and technical customer support.
• ​Focus: Tier 2 engineering support, root cause analysis, on-call rotation management, debugging code, and mastering technical architecture to solve complex customer escalations.

​Key Responsibilities: Technical Escalation and Production Protection

​The Engineer III uses engineering skills to perform deep troubleshooting and analysis, ensuring application stability and customer satisfaction.

• ​Tier 2 Engineering Support: Function as the primary technical escalation point from customer support, diagnosing and resolving complex application and data issues that require deep product knowledge.
• ​On-Call Rotation: Participate in the Application Support on-call rotation, serving as the primary technical escalation point after hours.
• ​Troubleshooting & RCA: Conduct thorough investigation and root cause analysis (RCA) of escalated customer support tickets. Document findings and identify patterns to recommend systematic improvements.
• ​Product Expertise: Develop deep product expertise across both user workflows and technical architecture. Serve as a product expertise resource during priority (Px) incidents, partnering with Site Reliability (SRE) to assess customer impact.
• ​Automation & Handoff: Identify common patterns and develop self-service tools for Customer Success Managers. Manage escalation and handoff of non-standard issues to Tier 3 engineering support.

​Required Technical Requirements

• ​Experience: 3+ years in full-stack software engineering and technical customer support. Previous customer-facing role experience required.
• ​Full-Stack Proficiency: Demonstrate working knowledge and intermediate proficiency with several of the following technologies: AWS, C# .NET, APIs, SQL databases, Angular, TypeScript, JavaScript, and HTML.
• ​Code Capability: Ability to read code, perform basic debugging, and understand system architecture.
• ​Problem Solving: Experience in analyzing and troubleshooting web application performance issues. Data-driven approach to problem-solving.
• ​Soft Skills: Exceptional communication skills, a customer service mindset (patience, empathy), and a strong sense of ownership.

​Pluses (Highly Desirable)

• ​Experience with automated monitoring and alerting systems (Elastic APM, Kibana, Grafana).
• ​Experience with event-driven architectures (Kafka).
• ​Experience with enterprise ticketing systems (Jira Service Management, Zendesk).
• ​Experience with API testing tools (Postman, Insomnia).
• ​Experience with the automotive industry or SaaS CRM platforms.

​Akamai is seeking a Systems Administrator II to join its IT Support team. This role is responsible for managing the operation of Microsoft 365 (M365) services used by government agencies. It requires a strong combination of technical expertise in M365 core services and deep knowledge of security and compliance in a heavily regulated government cloud environment.

• ​Location: Remote (United States)
• ​Experience: 5 years of relevant experience and a Bachelor's degree or equivalent.
• ​Focus: Advanced M365 tenant administration, security and compliance management (Microsoft Purview/Defender), PowerShell automation, and support for government-specific M365 environments (GCC/GCC High).

​Key Responsibilities: Security, Compliance, and Automation

​The administrator ensures the M365 environment is stable, secure, and meets all government regulatory requirements.

• ​Advanced M365 Administration: Perform advanced administration of the M365 tenant and its core services, including user/license management, security policies, and application access.
• ​Security & Compliance Management: Manage security settings and compliance features using Microsoft 365 security and compliance centers to ensure adherence to government standards.
• ​Automation: Develop and implement PowerShell scripts to automate repetitive operational tasks (onboarding/offboarding, reporting, configurations).
• ​Troubleshooting: Serve as a technical resource, troubleshooting and resolving complex issues, and performing root cause analysis for recurring problems.
• ​Documentation & Collaboration: Create and maintain technical documentation, SOPs, and training materials. Collaborate with security, development, and end-user teams to implement new features.

​Required Skills and Qualifications

• ​Core M365 Knowledge: Knowledge of core M365 services: Exchange Online, SharePoint Online, Teams, and OneDrive.
• ​Identity Management: Experience with Entra ID (formerly Azure Active Directory), including hybrid environments, user provisioning, and conditional access policies.
• ​Security & Compliance: Experience with Microsoft Purview, Defender, and Information Protection, with an understanding of data governance and government compliance standards.
• ​Government Cloud: Experience with GCC or GCC High tenants is often required due to specific security and compliance needs.
• ​Scripting: Mandatory experience in PowerShell for automating administrative tasks.

​Skydio, a leader in autonomous flight technology, is seeking an experienced IT Systems Administrator to join the team at its HQ. This position is central to maintaining a reliable IT environment, requiring advanced technical support, infrastructure automation, and collaboration with the network team.

• ​Location: Onsite, 5 days/week at Skydio HQ in San Mateo, CA.
• ​Annual Base Salary: $110,000 – $150,000 + equity + benefits.
• ​Experience: Minimum of 4 years of hands-on technical experience supporting Linux, Windows, and Mac environments.
• ​Focus: Infrastructure-as-Code (IaC) using Terraform, advanced scripting (Python, Bash), Identity Management (Okta), Device Compliance (JumpCloud), and multi-OS support/troubleshooting.

​Key Responsibilities: Automation, Identity, and Networking

​The administrator will drive efficiency through automation while providing hands-on support for core infrastructure and network operations.

• ​Automation & IaC: Use Terraform for infrastructure automation (IaC) to streamline provisioning. Write scripts (Python, Bash) to automate recurrent IT and onboarding tasks.
• ​Identity Management: Administer and improve Okta for access, provisioning, SSO, MFA, and automation workflows. Expertise in configuring Okta Identity, including RBAC and federation protocols (SAML/OAuth).
• ​Device Management: Manage JumpCloud for device compliance, policy enforcement, and scripting across all operating systems.
• ​Support & Mentorship: Provide escalated support for complex IT issues. Provide hands-on support for hardware diagnostics, system provisioning, and patch management. Act as a technical mentor to junior staff.
• ​Networking Support: Provide support to the network engineer, assisting with tasks like configuring switches and wireless networks. Utilize network troubleshooting tools (Wireshark, tcpdump) to diagnose and resolve network performance issues.
• ​Documentation: Document processes, configurations, and troubleshooting procedures to maintain clear technical records.

​Required Skills and Knowledge

• ​Multi-OS Experience: Minimum 4 years supporting Linux, Windows, and Mac environments.
• ​Identity Expertise (Mandatory): Expertise in Okta administration (SSO, MFA, RBAC, SAML/OAuth) and strong knowledge of JumpCloud.
• ​Automation Expertise (Mandatory): Expertise in scripting (Python or Bash) and hands-on experience with Terraform for infrastructure management.
• ​Networking Fundamentals: Knowledge of network infrastructure fundamentals (TCP/IP, DNS, DHCP, VLANs) and the ability to troubleshoot using advanced tools.
• ​Certifications (Plus): Industry certifications such as CompTIA A+, Network+, Linux+.

​FreeWheel (a Comcast company) is seeking a Support Engineer 2 to provide specialized product and technical knowledge for its ad-serving platforms. This role is a critical part of the sales and implementation process, focused on providing technical expertise, architecting solutions, and ensuring quality assurance for both new and expanding customer projects.

• ​Location: New York, Remote
• ​Salary Range: $82,768.32 – $124,152.48 Annually.
• ​Focus: Technical pre-sales support, solution architecting, product testing (QA), new customer deployment, and providing advice on network configuration for ad monetization platforms.

​Core Responsibilities: Solution Architecture and Product Lifecycle

​The engineer operates across the product and sales lifecycles, ensuring technical feasibility and successful deployment of the ad platforms.

• ​Solution Architecting: Architect solutions during the presales process based on the ability to translate business requirements directly from customers. Articulate technical solutions during presales.
• ​Needs Analysis & Documentation: Perform needs analyses for the Company and customers and develop and document strategic, cost-effective business and technical solutions.
• ​Product Testing & QA: Participate in the product release cycle through requirement gathering, design vetting, and user acceptance testing (UAT). Create, review, and execute product test plans and cases, documenting test progress and reporting results.
• ​Sales and Customer Support: Support the Sales team with product modifications and engineering expertise for custom projects. Provide timely, technical support and problem resolution for field service questions.
• ​Availability: Must be able to work nights and weekends, variable schedules, and overtime as necessary.

​Required and Preferred Skills

• ​Required: Experience with MS Office applications. Consistent exercise of independent judgment and discretion in matters of significance. Strong skills in Customer Experience (CX), Problem Solving, Troubleshooting, and Collaborating.
• ​Plus Points: Experience with SQL Server and Zendesk.

​Marvin Engineering Co. (MEC), part of The Marvin Group, is seeking a Systems Administrator II to maintain and support the organization's highly available, digitally secure hybrid infrastructure. This role is essential for operational stability, security, and project execution within a CMMC-based corporate enterprise IT environment.

• ​Location: Inglewood, CA (near LAX)

• ​Pay Range: $93,600 – $109,800

• ​Focus: Hybrid Windows/Azure administration, identity management (Active Directory, Microsoft 365, Okta), endpoint management (Ivanti, Intune), and strict compliance with CMMC and NIST SP 800-171 security controls.

• ​Requirements: Bachelor's degree or 7+ years of equivalent experience. Successful completion of a pre-employment background investigation.

​Key Responsibilities: Security, Automation, and Tier 2/3 Support

​The administrator is responsible for maintaining core systems, managing endpoints, and ensuring continuous compliance.

• ​Hybrid Infrastructure: Perform installation and maintenance of MS Windows Servers, Active Directory, and Microsoft 365 across a multi-datacenter environment.
• ​Compliance & Security: Comply with and implement security controls in accordance with NIST SP 800-171 and CMMC guidelines.

• ​Automation & Configuration: Use PowerShell, Group Policy, Intune, and Azure policies to automate system configuration, updates, installation, and remediation.

• ​Endpoint Management: Manage unified endpoint management, including imaging, patching, remote support, inventory, provisioning, and policy management (using Intune and Ivanti Endpoint Manager).
• ​Identity & Virtualization: Support on-prem VMware ESXi clusters and demonstrate proficiency in supporting OKTA, MFA, and YubiKey.

• ​Support: Serve as Tier 2 escalation for enterprise system outages, identity synchronization failures, and security alert resolution.
• ​Availability: Must be able to work evenings, weekends, and be on-call to ensure systems are always functioning properly.

​Required Skills and Experience

• ​Core Administration: Proven experience in enterprise Microsoft Windows system administration. Solid understanding of Windows Server, IIS, Exchange, DNS, DHCP, Active Directory, Certificate Authority, and Group Policy.
• ​Cloud & Hybrid: Hands-on experience with Azure AD, Intune, Exchange Online, and SharePoint Online. Experience deploying and migrating users to Microsoft Office 365 cloud-based services (including Hybrid Exchange, SharePoint, OneDrive, and Teams).

• ​Security & Identity: Experience supporting OKTA and ability to implement and adhere to security controls in accordance with CMMC and NIST SP 800-171.
• ​Tooling: Experience with Ivanti Endpoint Manager, deploying/maintaining virtualized infrastructures using VMware, and experience with PowerShell for system administration.