​This is a long-term contract opportunity for a Specialty Software Engineer with a focus on Red Team Cyber Security Research at a major Financial Services Company. The role involves consulting, participating in moderately complex software initiatives, and contributing to large-scale planning, requiring deep expertise in creating exploits, reverse engineering, and converged security testing.

• ​Location: Hybrid preferred in Charlotte, NC; Dallas, TX; Raleigh, NC; or Minneapolis. Remote candidates will be considered.
• ​Contract: 6+ Months (Long-term).
• ​Rate: $61.69/hr - $69.51/hr.
• ​Focus: AI Cyber Security Research, creating proofs of concept/exploits, reverse engineering, converged testing (Red Team), and technical reporting on attack chains.

​Required Skills & Experience

​The role mandates experience in both software engineering and specialized offensive security techniques.

• ​Software Engineering: 4+ years of Specialty Software Engineering experience.
• ​Offensive Security/Exploitation (2+ years): Experience in one or a combination of the following:
  • ​Creating proof of concepts.
  • ​Creating exploits.
  • ​Reverse engineering.
• ​Security Research (2+ years): AI Cyber Security Research experience.
• ​Red Team/Converged Testing (3+ years): Experience in converged testing (Red Team testing).
• ​Communication: 3+ years of experience:
  • ​Presenting complex technical topics to diverse stakeholder groups.
  • ​Writing technical reports explaining attack chains and cyber security vulnerabilities and their impact.

​What You Will Be Doing

​The engineer will contribute to high-level security initiatives and troubleshoot complex challenges within Specialty Software Engineering.

• ​Consult on or participate in moderately complex initiatives and deliverables within Specialty Software Engineering.
• ​Review and analyze moderately complex Specialty Software Engineering challenges that require an in-depth evaluation of variable factors.
• ​Contribute to the resolution of moderately complex issues and consult with others while leveraging an understanding of function, policies, procedures, and compliance requirements.

​Desired Skills

• ​Artificial Intelligence (AI) and Gen AI.
• ​Kubernetes & Docker Containerization.
• ​Attention to Details and Complex Situations.
• ​Technical Writing.

​This is a full-time, remote, 12-week internship role at Ever.Ag, supporting customers who use their agriculture retail and agronomy software solutions. The intern will focus on problem-solving, delivering customer support, and assisting users with both administrative and technical needs. This role is ideal for a student seeking hands-on experience in the AgTech sector.

• ​Location: Remote, United States.
• ​Duration: 12 weeks, starting May 26, 2026, and concluding August 14, 2026.
• ​Hours: Flexible 30–40 hours per week.
• ​Eligibility: Must be currently enrolled in an accredited degree program with a graduation date after August 2026.
• ​Focus: Tier 2 support, troubleshooting, Salesforce reporting, and knowledge item creation for agriculture retail and agronomy software.

​Key Responsibilities

​The intern will gain hands-on experience in a professional support environment while contributing to core team functions.

• ​Customer Support: Help users navigate administrative and technical needs, troubleshoot issues, and provide expert guidance.
• ​Reporting and Documentation:
  • ​Perform Salesforce reporting.
  • ​Contribute to the customer support portal.
  • ​Drive Knowledge item creation (improving team efficiency and self-service).
• ​Special Projects: Participate in assigned tasks and special projects that impact the team, growers, retailers, and agronomy professionals.

​Competencies to Improve

​The internship offers experience in enterprise software, technical tools, and industry domain knowledge.

• ​Software Expertise: Hands-on experience with Ever.Ag’s key software solutions.
• ​Support Tools: Hands-on experience with Salesforce.com’s Support Cloud solution.
• ​Industry Knowledge: Understanding of key aspects related to the dairy supply chain.

​Required Qualifications and Preferred Skills

​The ideal candidate is currently pursuing a degree in a relevant field and has prior customer-facing experience.

• ​Education: Pursuit of Bachelor’s Degree in agricultural or agtech related disciplines.
• ​Experience: Previous experience in some type of direct customer-facing job.
• ​Technical Skills (Preferred): Some knowledge/experience using remote access, networking, troubleshooting tech (hardware or software), and SQL.
• ​Software: Experience with MS-Office.

​This is a full-time, remote Senior Technical Support Engineer role at New Relic, focused on supporting their intelligent observability platform. The engineer will specialize in complex, escalated cases requiring deep expertise in cloud, networking, automation, and the full product suite. This role serves as a critical technical liaison between customers and software engineering teams.

• ​Location: Remote (CST/EST preferred, major US cities listed as hubs).
• ​Estimated Base Pay Range: $90,000 - $121,000 USD.
• ​Focus: Advanced troubleshooting of cloud/containerized systems (AWS, Docker, Kubernetes), OpenTelemetry, scripted deployment (Terraform/Ansible), API integration (REST/GraphQL), and acting as a customer advocate for the Product Organization.
• ​Visa Sponsorship: Not available for this position.

​What You'll Do: Advanced Escalations and Advocacy

​The Senior Engineer focuses on high-complexity issues, knowledge sharing, and driving product improvements based on customer feedback.

• ​Complex Resolution: Collaborate across teams to assist in solving highly complex technical customer problems across the New Relic product suite.
• ​Engineering Liaison: Work closely with software engineering teams to resolve advanced customer issues, often acting as a technical liaison.
• ​Customer Advocacy: Act as an advocate for customers to the Product Organization, providing feedback on feature requests and bugs that improve the New Relic platform's customer experience.
• ​Process Improvement: Use insight and creativity to help identify recurring or systemic problems and suggest ways to address them.
• ​Training: Advance technical skills through continuous training and development on product features and capabilities.

​Required Technical Expertise

​The role requires authoritative troubleshooting skills and expertise across the modern DevOps and cloud ecosystem.

• ​Cloud & Containerization: Expertise in AWS and containerization technologies such as Docker and Kubernetes. Cloud experience with Azure and GCP is also required.
• ​Observability/Monitoring: Experience with observability vendors and the OpenTelemetry standard.
• ​DevOps/Automation: Experience with scripted deployment skillsets common in DevOps environments, such as Terraform, Chef, Puppet, or Ansible.
• ​Operating Systems: Strong understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
• ​APIs & Scripting: Experience working with APIs (REST/GraphQL/SOAP) for data retrieval/automation, including using tools like Postman and manipulating JSON payloads. Comfortable with troubleshooting authentication (API Keys, OAuth) and integrating API calls into basic scripts (Python/Bash).
• ​Bonus Certifications: AWS, GCP, Azure Cloud Certified, or CKA certified.

​This is a full-time, Fully Remote Regional Support Engineer role at United Imaging, a global medical device developer. The engineer acts as the primary technical liaison and Regional Support Specialist for multiple medical imaging (MI) systems, with a focus on PET/CT. The role is critical for driving technical experience, providing advanced support to the Field Service team, developing training, and managing customer escalations during a period of rapid company growth.

• ​Location: Fully Remote (Reports to HQ in Houston, TX).
• ​Travel: Ability to travel extensively throughout the US (~75%) and internationally.
• ​Experience: Minimum 5 years’ experience servicing MI imaging systems (preferably in a national or regional specialist role).
• ​Education: BSEE or equivalent degree.
• ​Focus: Advanced technical support for Field Service Engineers (FSEs) and customers (remote/on-site), developing/delivering technical training, triage/closing customer escalations, and improving first-time-fix rates for PET/CT systems.

​💻 Duties & Responsibilities: Support, Training, and Escalation

​The engineer is a high-level technical expert responsible for system reliability and the competence of the field team.

• ​Regional Technical Support: Act as the Regional Support Specialist for MI (PET/CT) systems, providing rapid technical support to Customer Service Engineers and Customers, both remote and on-site as needed.
• ​Training & Mentorship: Responsible for developing and delivering technical service training courses at the Training Center in Houston. Responsible for technical knowledge transfers to field-based CSOs to drive world-class first-time-fix rates.
• ​Escalation Management: Responsible for triaging, coordinating, managing, and closing customer escalations; working closely with the Field Service and Business Unit teams.
• ​Liaison & Reporting: Act as a technical interface between the MI Business Unit and the US Field Service organization. Tracking, monitoring, and communicating top reliability and serviceability issues reported by the field.
• ​Guidance: Providing guidance on siting, installations, tooling, and test equipment required for high levels of customer service.

​🛠️ Required Experience and Skills

​The role demands deep, practical knowledge of medical imaging diagnostics and a passion for customer service.

• ​Domain Experience (5+ years required): Minimum 5 years’ experience servicing MI imaging systems (preferably in a specialist role).
• ​Technical Depth: Deep understanding of diagnostic MI in a medical imaging clinical environment.
• ​Prior Experience: Field service / technical support experience in high tech medical imaging. CT imaging service experience is a plus.
• ​Soft Skills: Totally Customer focused with a passion for solving customer problems, and committed to providing excellent customer satisfaction.

​This is a full-time, remote Support Engineer role at Rimini Street, a leading third-party enterprise software support provider. The position focuses on the Oracle Technology Archive Product Line within the North American region (NAMER). The engineer acts as the Archiving Expert for new clients, driving the creation of a comprehensive archive scoping roadmap, documenting download instructions for Oracle patches and media, and leading mini archiving projects.

• ​Location: Remote, United States.
• ​Experience: 5+ years relevant technical experience working with Oracle products (EBS, Middleware, Database), with knowledge of maintenance/patching mechanics for ERP architecture.
• ​Focus: Onboarding support, scoping archived software (patches/media) for compliance, documentation, client-facing consultation, and process improvement for Oracle Technology product lines.
• ​Work Requirement: Ability to work flexible hours to contribute to the 24x7x365 support service.

​Essential Duties & Responsibilities: Scoping, Consultation, and Process

​The engineer is the technical authority on client archive content and internal archiving processes.

• ​Archive Scoping & Consultation: Review new clients’ covered products and use standard processes to help them build an archive scoping roadmap document. Act as the Archiving Expert during scoping sessions, creating and presenting the archive document to client technical and financial teams.
• ​Technical Instruction: Provide a detailed instruction guide to download software patches and media by release and platform for Oracle technology key areas (Database, Developer Tools, Middleware).
• ​Project Leadership: Ability to run and lead conference calls with customers and lead mini archiving projects from start to finish.
• ​Process Management: Responsible for the improvement, growth, and evolution of the archive process, including process documentation, tracking, and scoping.
• ​Internal Coordination: Work closely with the Archive QA team, Archiving Services team (who perform downloads), Onboarding, and Account Managers to track client progress and validate archive completeness.

​Required Experience and Technical Skills

​The role mandates deep knowledge of Oracle’s technical and ERP environments, focusing on maintenance and deployment mechanics.

• ​Domain Expertise (5+ years required): Technical experience working with Oracle products (Oracle E-Business Suite (EBS), Oracle Middleware, Oracle Database).
• ​Technical Knowledge (Mandatory): Knowledge of software patching, maintenance, upgrading, and installation methodologies for ERP architecture (including Database and Middleware/Fusion Middleware/WebLogic).
• ​ERP Experience (Strong Skills): Strong skills with Oracle E-Business Suite, Fusion Middleware, JDE, or Siebel.
• ​Soft Skills: Strong client facing skills with a leadership background, excellent presentation skills, attention to detail, and extreme focus on Client satisfaction.
• ​Desired/Plus: Consulting background, Project management related skills, and knowledge of developer tools (JDeveloper, OBIEE).

​This is a full-time Technical Support Engineer role focusing on providing second-level and advanced technical service support for a specific medical imaging modality (Ultrasound, CT, MR, Nuclear, and/or X-Ray/Vascular) within a prescribed region. The engineer's primary function is to support, train, and mentor Field Service Engineers (FSEs) and Technical Support Specialists (TSSs) to drive regional technical self-reliance, while also participating in remote customer support rotations.

• ​Location: Remote, within a prescribed region.
• ​Salary Range: Min $96,000 to Max $155,200 annual equivalency (DOE).
• ​Experience (Required): 5 years servicing one or more medical imaging modalities, with in-depth knowledge of two or more products within a specific modality.
• ​Education: Bachelor's Degree (BSEE or equivalent experience).
• ​Focus: Second-level support for FSEs/TSSs, complex troubleshooting, site audits, product installation, FMI completion, and conducting on-the-job training/mentorship.

​Responsibilities: Field Support, Training, and Escalation

​The engineer serves as the regional technical expert, ensuring the competence of the service team and the reliability of customer systems.

• ​Advanced Field Support: Provide on-site and phone support to FSEs and TSSs for complex installation, application, and technical issues. Provide second-level support in escalated issues, escalating to National Technical Support (NTS) per protocol.
• ​Training & Mentorship: Define FSE training needs, provide supplemental technical training, and conduct on-the-job-training to develop senior regional FSEs. Mentor FSEs who have struggled in training.
• ​System Monitoring & Audit: Monitor sites experiencing abnormally high numbers of service calls and conduct site audits to uncover underlying causes. Monitor and facilitate the completion of all Field Maintenance Instructions (FMIs) within the region.
• ​Product Documentation & Testing: Regularly review Field Service Memos and other technical documentation, ensuring region FSEs understand their content. Support Beta testing of FMIs and provide timely, accurate technical documentation.
• ​Remote Customer Support: May rotate through the Remote Service Center, utilizing product expertise and remote tools to diagnose/resolve external customer issues on first contact to maximize FSE dispatch avoidance.

​Required Qualifications and Technical Expertise

​The role mandates significant hands-on experience in the medical imaging field and strong interpersonal skills for mentoring.

• ​Required Experience: 5 years servicing one or more of the following modalities: Ultrasound, CT, MR, Nuclear, and/or X-Ray/Vascular, with in-depth knowledge of two or more products within a specific modality.
• ​Prior Experience (Required): Prior field Technical Support experience/Canon Medical Systems in XR/VL is required.
• ​Technical Knowledge: Demonstrated applications knowledge with proven ability to resolve issues caused by basic technologist errors.
• ​Soft Skills: Proven ability in developing and maintaining effective internal and external working relationships, and strong mentorship capabilities.
• ​Other: Must maintain active motor vehicle/driver's license.

​This is a Third-level, advanced Technical Support Engineer role at SMA America, focused specifically on providing expert service and advanced troubleshooting for Large Scale Photovoltaic (PV) Systems and products. The engineer serves as an advanced service engineer, technical expert, and mentor, driving root cause analysis for difficult issues and improving system concepts in the clean energy sector.

• ​Location: Remote (Rocklin, CA headquarters hub; position utilizes a dedicated hybrid schedule—in-office Tuesday and Thursday, remote Mon, Wed, Fri).
• ​Salary Range: $82,000.00 - $108,000.00.
• ​Education: Bachelor's degree in electrical engineering is required.
• ​Experience: At least 3–5 years in a technical support role, and at least 3 years of experience in power plant system commissioning is required.
• ​Focus: Advanced troubleshooting (Tier 3), root cause analysis for power plant level and communication problems, serving as a Subject Matter Expert (SME), and coordinating technical escalations globally via Jira.

​Primary Duties: Expert Support and System Improvement

​The engineer provides the highest level of technical escalation support and drives internal improvements in product design and service capabilities.

• ​Advanced Service: Serves as an advanced service engineer for all SMA large scale products, conducting quantitative and qualitative analysis to determine root cause during technical escalations.
• ​Technical Support & Coordination: Provides high-level support for difficult and unresolved customer inquiries, coordinating with customers and SMA’s Global Competency Center via the JIRA ticket system and email.
• ​Mentorship & Training: Serves as an expert technical resource and mentor for second-level Contact Center agents and Field Service staff. Creates work instructions and training material to elevate technical skills across the Global Service Organization.
• ​R&D Interface: Serves as the interface with Research & Development to optimize the design, performance, and serviceability of large scale products.
• ​SME Role: Performs as a Global Virtual team resource serving as a Subject Matter Expert (SME) for Root Cause Analysis (RCA) of failures across Quality, R&D, Global Service Organization, and Supply Chain.

​Required and Preferred Qualifications

​The role requires a strong background in electrical engineering and practical experience in the solar energy field.

• ​Education: Bachelor’s degree in electrical engineering is required.
• ​PV/Solar Expertise (Required): Advanced knowledge of solar electric (PV) installation, system design, and/or inspection is required.
• ​Commissioning Experience (Required): At least 3 years of experience in power plant system commissioning is required.
• ​Technical Skills (Required): Advanced technical troubleshooting skills, advanced knowledge of engineering and mathematical concepts, and proficiency with Microsoft Office Suite.
• ​Preferred Skills: Advanced knowledge of power plant measurement devices and techniques is strongly preferred. Ability to work nonstandard business hours occasionally. Spanish and/or German language skills are a plus.

​This is a full-time, remote Platform Support Engineer role responsible for the administration, performance tuning, and operational support of the OutSystems low-code platform and its underlying Windows Server environment. The engineer will ensure system reliability and security by managing deployments, performing patch management, and participating in an on-call rotation.

• ​Location: Remote (Columbia, SC/Remote).
• ​Experience: 4–6 years of experience administering the OutSystems platform (on-prem or cloud-hosted).
• ​Focus: OutSystems platform maintenance, Windows Server administration (AD, DNS, DHCP), patch management, system monitoring, and automating operational tasks.

​Responsibilities: Platform and Server Administration

​The engineer acts as a specialist for the OutSystems platform and its supporting Windows infrastructure.

• ​OutSystems Platform Management: Administer and support the OutSystems platform, including managing deployments, performance tuning, monitoring, and troubleshooting.
• ​Windows Server Administration: Manage Windows Server environments, including Active Directory, DNS, DHCP, and file systems.
• ​Maintenance & Security: Perform patch management, system updates, and vulnerability remediation.
• ​Monitoring & SLAs: Monitor system and application health, ensuring performance and uptime SLAs are met.
• ​Automation: Automate operational tasks using PowerShell or other scripting tools.
• ​Collaboration & On-Call: Collaborate with DevOps and infrastructure teams on upgrades and configuration changes. Participate in an on-call support rotation for production activities.

​Required Skills

​The role requires mandatory, hands-on experience with the OutSystems platform and Windows Server components.

• ​Platform Expertise: 4–6 years of experience administering OutSystems (on-prem or cloud-hosted).
• ​Server Proficiency: Strong knowledge of Windows Server administration (patching, event log analysis, and system health monitoring).
• ​CI/CD: Familiarity with CI/CD pipelines for low-code platforms.
• ​Cloud: Basic knowledge of cloud infrastructure (Azure/AWS).

​This is a full-time Designated Support Engineer (DSE) role at Claroty, a leader in Cyber-Physical Systems (CPS) protection, specifically supporting Federal customers. This position requires providing "white-glove support" and taking full ownership of the customer relationship, including managing weekly calls, handling all escalations, and maintaining a proactive approach to satisfaction.

• ​Location: Remote (Only considering candidates in the DC area at this time).
• ​Clearance: US Citizen with the ability to obtain security clearance.
• ​Experience: 3+ years of experience in a technical support engineering role.
• ​Focus: White-glove technical support, managing customer environments and escalations, Linux system administration, networking troubleshooting, and collaborating with deployment/engineering teams.

​Responsibilities: Ownership, Investigation, and Communication

​The DSE operates independently, driving complex issue resolution while managing the strategic technical relationship with the customer.

• ​Customer Ownership: Provide white-glove support, including conducting weekly cadence calls and maintaining excellent relationships with customers and internal teams (Product Management, Technical Account Managers).
• ​Advanced Investigation: Work independently to investigate issues reported by enterprise customers, reproduce problems, and analyze and resolve complex, high-impact customer problems.
• ​Proactive Management: Maintain a proactive approach to customer satisfaction by identifying and resolving concerns or technical roadblocks before they escalate.
• ​Visibility & Documentation: Provide visibility into customer status through regular reporting. Document solutions, best practices, and lessons learned to contribute to the internal knowledge base.
• ​Collaboration: Collaborate closely with deployment and engineering teams to ensure smooth handoffs and consistent operational readiness.

​Required and Preferred Qualifications

​The role demands strong foundational networking/Linux skills and domain knowledge in industrial control environments.

• ​Experience: 3+ years of experience in a technical support engineering role.
• ​Core Technical Skills:
  • ​Strong networking knowledge (DNS, DHCP, TCP/IP, and HTTP).
  • ​Linux system administration/troubleshooting.
  • ​Experience using networking tools (e.g., Wireshark, tcpdump).
• ​Security/Domain (Plus):
  • ​Operational Technology (OT) background (highly valuable).
  • ​Security experience.
• ​General Skills: Strong customer-focused mindset, excellent interpersonal and communication skills, and critical thinking abilities to develop strategic, long-term customer relationships.

​This is a full-time Technical Support Engineer role responsible for maintaining and troubleshooting software applications, with a strong focus on the Mortgage sector. The engineer will act as a critical liaison between end-users and development, driving root cause analysis, implementing code fixes, and ensuring application stability and performance across the full stack (MERN, C#, .Net).

• ​Location: Pittsburgh, PA, USA.
• ​Salary Range: $95,000 - $120,000 per year.
• ​Focus: Investigating production incidents, debugging MERN/.Net/T-SQL code, implementing software fixes and enhancements, and ensuring compliance within the Mortgage lending process.
• ​Technical Stack: MERN, C#, .Net, Entity Framework, T-SQL, Microsoft Azure, RESTful APIs, Visual Studio, Postman.

​Position Responsibilities: Troubleshooting, Coding, and Documentation

​The engineer performs advanced debugging and actively contributes to application stability through coding and process adherence.

• ​Incident Resolution & Debugging: Investigating and resolving production incidents. Identifying and resolving software defects, performance issues, and other technical problems through debugging and complex testing.
• ​Code Implementation: Developing and implementing solutions by coding, testing, and deploying fixes and enhancements to improve application stability. Quickly assess existing code bugs and repair.
• ​Root Cause Analysis (RCA): Identifying the underlying causes of issues to prevent recurrence.
• ​Collaboration & Compliance: Acting as a liaison between users and development. Collaborating with QA and infrastructure teams. Ensuring compliance by following established SDLC methodologies (Scrum, Kanban, Hybrid) and risk guidelines.
• ​Monitoring & Documentation: Monitoring application performance metrics and creating/updating technical documentation (user guides, troubleshooting procedures, knowledge base articles).

​Required Qualifications and Technical Skills

​The role requires strong full-stack technical skills, database proficiency, and domain expertise in lending.

• ​Domain Expertise: Experience in the Mortgage sector and familiarity with the mortgage lending process.
• ​Programming Languages & Frameworks (Strong Skills Required):
  • ​MERN stack (MongoDB, Express.js, React, Node.js).
  • ​C#, .Net, Entity Framework.
  • ​T-SQL (SQL experience).
  • ​Object-oriented programming mindset.
• ​Architecture & Tools:
  • ​Experience with Microsoft Azure or general cloud development.
  • ​Experience with RESTful APIs and developing scalable and secure web architecture.
  • ​Tools: Visual Studio, Postman.
  • ​Knowledge of Unit testing principles and Version control systems (source/version control).
• ​Methodologies: Familiarity with ITIL framework (or similar) and incident management processes, along with various SDLC methodologies.

​This is a full-time, remote Cloud Engineer (Escalations) role at Summit 7, focused on protecting the US defense industrial base by providing advanced technical support for Microsoft 365 and Azure services. This position serves as the high-level technical escalation point for the service desk, investigating and resolving complex issues, and leading technical change execution. A special preference is given to candidates with applicable Microsoft and Azure experience.

• ​Location: Remote (Huntsville, AL / Remote Anywhere).
• ​Salary: $70,000 - $110,000 per year (Dependent upon qualifications).
• ​Clearance/Certification (Required): Security+ is REQUIRED.
• ​Focus: Tier 2/3 escalations, compliance administration (AIP, DLP), Azure VM troubleshooting, defining technical processes, and managing tickets per strict SLAs.

​Essential Functions and Duties: Escalation & Operations

​The engineer handles the most complex issues, drives technical consistency, and manages project execution.

• ​Technical Escalation: Serve as a technical escalation point for the service desk, investigating and resolving complex technical problems related to Microsoft 365 and Azure services.
• ​Process Improvement: Collaborate with teams to identify, design, and document technical processes that improve operational efficiency, consistency, and quality.
• ​Technical Change Management: Lead the planning, coordination, and execution of technical changes, including software deployments, system upgrades, and infrastructure modifications.
• ​Service Delivery: Manage personal KPIs, monitor the ticket backlog, identify bottlenecks, and ensure all tickets are processed in accordance with Service Level Agreements (SLAs).
• ​Client Interface: Serve as a technical point of contact for clients, providing updates and ensuring solutions meet expectations.

​Job Specifications and Required Technology Experience

​The role requires mandatory security certification and deep hands-on expertise with the full Microsoft cloud stack.

• ​Mandatory Certification: Security+ is REQUIRED.
• ​Desired Certifications: Microsoft Certificates (AZ-104, SC-300, SC-400).
• ​Core Technology Experience (Hands-on Required):
  • ​Microsoft 365: Compliance Administration (AIP, DLP, Data lifecycle management), Teams, Exchange, SharePoint, and Security Administration.
  • ​Azure Technology: Azure AD, AD Connect, Conditional Access, AVD, and Intune.
  • ​Virtual Machines: Management, monitoring, and troubleshooting of Azure VMs.
  • ​Identity & Networking: Active Directory Domain Services (AD DS), Active Directory Federation Services (AD FS), Certificate management, and Network Troubleshooting

​This is a full-time, remote Remote Support Engineer II role at Coretelligent, a comprehensive managed IT solutions provider (MSP) specializing in cybersecurity, cloud services, and IT strategy for multi-tenant environments (financial services, life sciences, etc.). This role is key to the client experience, responsible for managing and resolving complex technical issues across networking, servers, and endpoint infrastructure, and mentoring junior staff.

• ​Location: Remote.
• ​Work Schedule: M/F 9 am – 6 pm.
• ​Salary Range: $60,000 - $75,000 (depending upon experience).
• ​Experience: 3+ years of experience providing remote IT support or network troubleshooting in an MSP or multi-tenant environment.
• ​Focus: Advanced troubleshooting of network components (VPN, VLANs, Firewalls), M365/Active Directory support, incident escalation leadership, and knowledge sharing, while ensuring strict SLA adherence.

​Key Responsibilities: Advanced Troubleshooting and Mentorship

​The engineer provides advanced technical resolution for escalated incidents and maintains client satisfaction and system stability.

• ​Incident Escalation: Receive and respond to internal and client-initiated incident requests. Accept escalations from Remote Support Team (RST) resources and management; may lead or direct others during complex incident remediation.
• ​Advanced Troubleshooting: Perform advanced troubleshooting of desktop, network, and application incidents, including connectivity, VPN, VLAN, and access issues.
• ​System Support: Support and maintain network and resource access, messaging, enterprise applications, and endpoint infrastructure (workstations, Office/GSuite, peripherals, mobile devices).
• ​Vendor & Triage: Coordinate vendor escalations (e.g., ISP outages) and perform triage to ensure SLA adherence and client satisfaction.
• ​Knowledge Sharing: Provide spot training and technical guidance for Engineer I team members. Create and maintain knowledge base articles and user-facing FAQs to improve first-call resolution.
• ​Availability: Participate in scheduled after-hours maintenance windows or on-call rotation as needed.

​Required Skills and Qualifications

​The role requires mandatory experience in a multi-client environment and proficiency in common enterprise networking and IT tools.

• ​Experience: 3+ years in a technical support/network troubleshooting role in an MSP or multi-tenant environment.
• ​Core Technical Proficiency:
  • ​Proficient with Microsoft 365, Active Directory, Windows OS, and VPN technologies.
  • ​Working knowledge of network concepts (TCP/IP, DNS, DHCP, NAT, VLANs, routing/switching).
  • ​Familiarity with Fortinet, Cisco, Palo Alto, or Ubiquiti firewalls and network equipment.
• ​Soft Skills: Excellent written and verbal communication skills with a customer-first mindset. Strong documentation discipline, and the ability to multitask in a high-volume environment.

​This is a full-time, remote Technical Support Engineer role (West Coast location preferred) at Securiti AI, a company pioneering AI-powered data and privacy governance. This senior post-sales position requires deep technical expertise to diagnose, troubleshoot, and resolve complex issues in production environments. The engineer must have hands-on experience across a wide range of security, cloud, container, and database technologies, while adhering to strict SLAs and operational metrics.

• ​Location: Remote (West Coast US preferred).
• ​Compensation: $160,000 - $180,000 OTE, plus eligibility for stock options and standard benefits (healthcare, PTO).
• ​Experience: Minimum 7+ years of work experience as a technical support engineer in a related technical field.
• ​Shift/Coverage: Requires participation in a 24x7 technical support coverage shift that may conflict with the resident timezone.
• ​Focus: Post-sales technical support for Data Privacy and Security products, leveraging expertise in DLP, Encryption, SQL/NoSQL, Linux, Kubernetes, and Cloud Platforms.

Key Responsibilities: Advanced Resolution and Governance

​The engineer drives the technical support lifecycle, balancing technical depth with strong customer advocacy.

• ​Technical Resolution: Diagnose, troubleshoot, and resolve issues by proposing simple and effective solutions and workarounds. Drive the overall post-sales technical support for customers.
• ​SLA Compliance: Provide responsive and timely service, complying with and exceeding SLA goals on response and resolutions.
• ​Escalation and RCA: Conduct ticket escalations to engineering, managing the entire resolution lifecycle. Ensure proper logging of all issues, steps, and Root Cause Analysis (RCA).
• ​Knowledge Management: Document RCAs as repeatable resolutions in the knowledge base (KB articles).
• ​Metrics: Understand and implement key operational metrics, such as MTTR, NPS, and CSAT, in day-to-day functions.
• ​Feedback Loop: Interface with engineering and product management for ticket escalations and provide a feedback loop regarding bugs, usability insights, and enhancement requests.

​Experience and Technical Skills (7+ Years Required)

​The role requires mandatory, hands-on experience across critical infrastructure and security domains.

• ​Core Technical Domains (Hands-on Experience Required):
  • ​Data Privacy and Security: (DLP, Encryption, Access, Classification, etc.)
  • ​Databases: SQL/NoSQL databases.
  • ​Operating Systems: Linux and Bash scripting.
  • ​Cloud & Containers: Cloud Platforms, Docker/Kubernetes containers, and Virtualization.
  • ​Networking: Networking and OSI model, Filesystems.
• ​Support Lifecycle: Demonstrated depth in all aspects of the technical support lifecycle (logging, triage, escalation, RCA, KBs).
• ​Tools: Proficiency in one or more Technical Support systems (e.g., Zendesk).
• ​Domain Knowledge (Plus): Understanding of Data Security and Privacy, including corresponding regulations, is a strong plus. Prior support experience with a Data Privacy and Security company or Cloud Security is highly desirable.

​This is a full-time, remote Technical Support Engineer II role at Flywire, a global payments enablement and software company specializing in high-stakes, high-value payments across education, healthcare, travel, and B2B sectors. The engineer will be responsible for managing and resolving tickets related to Flywire's SFS and eStore platforms for US/Canada/UK clients. This position requires hands-on troubleshooting using command-line tools and database queries, serving as a mediator between customers and the development team.

• ​Location: Remote (Denver, US, listed as the location base).
• ​Experience: 3–5 years of experience in technical support engineering.
• ​Focus: Managing customer tickets and operations tasks for FinTech payment platforms, troubleshooting with MySQL, UNIX, HTML, Regular Expressions, and Shell Scripting, and adhering to strict SLA requirements.
• ​Compensation: Competitive compensation, including Restricted Stock Units (RSU) and an Employee Stock Purchase Plan (ESPP).

​The Opportunity: Troubleshooting and Mediation

​The engineer ensures platform stability and acts as the crucial technical link for customers, especially for complex queries.

• ​Ticket Management: Manage and complete tickets from customers and other departments related to Flywire’s platforms, ensuring the highest quality standards are met while adhering to SLA requirements.
• ​Hands-on Troubleshooting: Work hands-on with various web-based products and command-line tools in order to research and provide answers.
• ​Technical Research: Utilize technical skills (MySQL, UNIX, Shell Scripting) to thoroughly research requests and logically assess issues.
• ​Escalation & Mediation: Serve as a highly effective mediator between customers and development when the situation arises, ensuring accurate explanations and proposed solutions are translated to various technical levels.
• ​Communication: Able to communicate clearly, concisely, and with confidence on complex queries via email or over the phone.

​Required Qualifications and Technical Expertise

​The role mandates strong foundational UNIX/SQL skills and excellent communication abilities.

• ​Technical Support Experience: 3–5 years of experience in technical support engineering.
• ​Mandatory Technical Skills (3+ years experience):
  • ​MySQL
  • ​UNIX
  • ​HTML
  • ​Regular Expressions
  • ​Shell Scripting
• ​Troubleshooting Mindset: Highly motivated and talented troubleshooter who goes above and beyond to identify problems and propose accurate solutions.
• ​Industry Experience (Plus): Experience in FinTech or the payment industry, or experience in higher education/student financial support.
• ​Tools Used: Bash shell and standard Linux command line, SQL, Zendesk, Confluence, Jira, and Sumologic.

​This is a full-time, remote Technical Support Engineer role within the Smart Infrastructure organization at Siemens, supporting the Digital Electrical Solutions team. The engineer provides both first-line (Level 1) and advanced (Level 2) support for customers and field personnel using Electrical Power Monitoring Systems (EPMS), WinPM.Net, PowerManager, Metering portfolios, and Sm@rtGear® systems. The role requires diagnosing issues related to industrial communication protocols, devices, SQL, and system configuration to ensure the safe and reliable operation of power monitoring solutions.

• ​Location: Remote (Grand Prairie, TX, listed as the location base).
• ​Salary Range: $92,320 - $158,263.
• ​Experience: 3+ years supporting power monitoring, SCADA, or electrical systems.
• ​Travel: Ability to travel up to 25% for site or customer support.
• ​Focus: EPMS, SCADA, industrial communication protocols (Modbus, Profibus), SQL troubleshooting, and reading electrical schematics.

​Responsibilities: Diagnostics, Escalation, and Data Analysis

​The engineer manages the full support lifecycle, from initial contact to deep-dive root cause identification.

• ​First-Line Support: Serve as the primary point of contact, assisting customers with installation, configuration, and commissioning tasks.
• ​Diagnostics & Documentation: Perform first-level diagnostics for communication, device, or configuration issues. Document all support cases, solutions, and communications in ticketing systems.
• ​Advanced Troubleshooting (Level 2): Perform deep-dive troubleshooting for SQL, device mapping, advanced networking, and protocol issues. Replicate field issues in lab environments for root-cause identification.
• ​Data and System Analysis: Analyze power monitoring data integrity, alarms, and system performance.
• ​Integration Support: Support integration with Modbus, Profibus, PLCs, and third-party systems.
• ​Liaison: Coordinate with product engineering for defects/enhancement requests and serve as a liaison for white-labeled and third-party software.

​Required and Preferred Qualifications

​The role mandates an engineering degree and strong experience with electrical and industrial communication systems.

• ​Basic Education: Bachelor’s degree in Electrical Engineering or Computer Engineering.
• ​Domain Experience: 3+ years supporting power monitoring, SCADA, or electrical systems.
• ​Industrial Communications: Experience with RS-485, TCP/IP, Modbus, Profibus, or OPC communications.
• ​Technical Competency: Competency in network troubleshooting and device communication diagnostics.
• ​Preferred Technical Skills:
  • ​SQL knowledge for queries, data extraction, and system analysis.
  • ​Ability to read electrical schematics, wiring diagrams, and one-line diagrams.
  • ​Familiarity with TIA Portal, PLC programming, or ION module configuration.
  • ​Experience with power monitoring software (e.g., WinPM.Net, Power Monitoring Expert).