​This is a full-time Support Engineer role at HumanSignal, a company building the platform (Label Studio) that powers the creation, curation, and evaluation of high-quality data for AI/ML workflows. This role is crucial for providing technical support to enterprise clients using the open-source and enterprise versions of the data labeling software.

• ​Location: Remote – Europe or East Coast North America.
• ​Compensation (US Base Cash Range): $75,000 to $90,000 USD (Note: Compensation based on regional market rate ranges across the globe).
• ​Experience Required: 3–5 years in technical support or support engineering for a SaaS or developer-focused product.
• ​Focus: Debugging and troubleshooting issues related to the installation, configuration, and usage of the Label Studio platform, which involves cloud environments, containers, and APIs.
• ​Key Contribution: Advancing the support maturity by improving processes, contributing to internal tooling, and enhancing self-service documentation.

​Responsibilities: Diagnosis, Collaboration, and Maturity

​The Support Engineer is a technical expert and key collaborator responsible for ensuring the seamless operation of the platform for clients building mission-critical AI pipelines.

• ​Client Support: Provide technical support to clients via email and support tickets, addressing inquiries related to the installation, configuration, and usage of Label Studio.
• ​Troubleshooting: Diagnose and troubleshoot software issues reported by clients, utilizing debugging tools and logs to identify root causes and implement timely resolutions.
• ​Collaboration & Escalation: Collaborate closely with Product, Engineering, and Customer Success to drive issue resolution, providing structured, high-quality customer updates throughout investigations.
• ​Documentation & Process: Create internal and external documentation to improve support quality and self-service. Proactively identify opportunities for process improvements and contribute to the continuous enhancement of support procedures and workflows.
• ​Technical Breadth: The platform supports multiple modalities (text, images, time series, agents-in-environments), requiring the ability to quickly grasp issues across different data types.

​Required Technical Requirements and Qualifications

​The ideal candidate has a strong background in the cloud-native development stack, proficiency in a scripting language, and an understanding of machine learning concepts.

• ​Experience: 3–5 years in technical support for a SaaS or developer-focused product.
• ​Debugging Skills: Strong debugging skills across cloud environments, APIs, browser issues, and containerized systems.
• ​Cloud & DevOps:
  • ​Strong understanding of cloud computing platforms, particularly AWS (Amazon Web Services), including services such as EC2, S3, Lambda, and IAM.
  • ​Preferred: Experience with Kubernetes, container orchestration, or infrastructure debugging.
• ​Programming: Proficiency in Python or JavaScript programming language for scripting and automation tasks.
• ​AI/ML Domain:
  • ​Familiarity with machine learning concepts and frameworks, with experience working with ML models preferred.
  • ​Preferred: Knowledge of ML/AI workflows or data labeling pipelines.
• ​Soft Skills: Exceptional communication skills (written and verbal), excellent problem-solving ability, and a customer-centric approach.

​This is a full-time Enterprise Account Executive role at New Relic, a global observability platform company. This position is focused on selling software to F1000 organizations within the Northeast region. The role emphasizes frequent face-to-face client meetings, C-Suite engagement, and working with a "challenger brand" mentality.

• ​Location: Boston, Massachusetts, USA; New York City, New York, USA (Remote with frequent travel).
• ​Estimated On-Target Earnings (OTE) Range: $248,000 - $310,000 USD (Salary plus target sales incentives).
• ​Experience Required: Approximately 8+ years of sales experience, specifically selling software to F1000 organizations.
• ​Focus: New business acquisition, strategic sales, C-Suite negotiation, and autonomy in managing complex deal cycles.
• ​Travel: Ability and willingness to travel frequently within the Northeast region to meet customers.

​What You'll Do: Relationship Building and Strategic Engagement

​The Account Executive is expected to drive market impact by navigating complex enterprise organizations and establishing New Relic's value proposition at the highest levels.

• ​Client Engagement: Build Relationships Face-to-Face with clients within the Northeast region. Engage at the Highest Levels, presenting to multiple decision-makers, including the "C-Suite."
• ​Strategic Sales: Drive Market Impact by helping companies improve their customer experience and accelerate their time to market, utilizing a consultative approach (listen first and solve second).
• ​Autonomy: Enjoy Autonomy and Trust; manage your own schedule, balancing home office time with necessary travel and decision-making freedom.
• ​Market Position: Work with a "challenger brand" mentality, bringing disruptive ideas to the enterprise software market.

​Required Skills and Qualifications

​This senior sales role requires substantial enterprise software experience, strategic acumen, and the ability to operate independently in the field.

• ​Experience: Approximately 8+ years of sales experience, specifically selling software to F1000 organizations.
• ​Sales Acumen: A proven history of success in enterprise sales, with the ability to navigate complex deal cycles. Experience in consultative, enterprise solutions selling.
• ​Regional Focus: The ability and willingness to travel frequently within the Northeast region.
• ​Collaboration: A desire to succeed combined with excellent teaming skills.
• ​Bonus Points: Experience selling Observability, DevOps, or related cloud software solutions.

​This is a full-time, Senior Technical Support Engineer role at Zafran, a rapidly growing cybersecurity SaaS company focused on vulnerability management and mitigation across hybrid environments. This is a critical customer-facing role responsible for managing the support queue, delivering high-quality responses, and acting as the voice of the customer to R&D and Product teams.

• ​Experience Required: 3–5 years of experience in a customer-facing technical support or engineering support role, ideally in a SaaS environment.
• ​Support Tier: Senior-level, focusing on timely, empathetic, and effective responses to technical inquiries.
• ​Focus: Troubleshooting issues related to web-based applications, networking, REST APIs, and SQL proficiency, all within a fast-paced cybersecurity context.
• ​Mission: To stop the exploitation of vulnerabilities everywhere.

​What You Will Do: Support Queue Management and Customer Advocacy

​The engineer will own the support experience from initial contact through resolution and will actively contribute to process and documentation improvement.

• ​Queue Monitoring & SLAs: Monitor the Technical Customer Support Queue, manage incoming tickets, and ensure timely responses and resolutions that meet or exceed defined SLAs.
• ​Cross-Functional Collaboration: Partner closely with R&D and Product to escalate and prioritize bugs, feature requests (FRs), and UX improvements—acting as the customer advocate throughout.
• ​Communication & Tracking: Provide clear, consistent updates to customers. Own key support KPIs such as time-to-response, resolution rate, and customer satisfaction; identify patterns and opportunities for process improvement.
• ​Documentation & Enablement: Create and continuously improve self-service resources (FAQs, how-to guides) to empower customers. Assist in delivering training sessions, onboarding materials, and support for customer education initiatives.
• ​Process Optimization: Identify bottlenecks in support workflows and drive solutions that improve speed, quality, and efficiency.

​Required Technical Requirements and Qualifications

​The role requires strong troubleshooting skills across fundamental web, networking, and data interaction technologies.

• ​Core Experience: 3–5 years of experience in customer-facing technical support, ideally in SaaS.
• ​Problem-Solving: Strong troubleshooting and problem-solving skills across web-based applications and integrations.
• ​Technical Protocols:
  • ​Familiarity with REST APIs.
  • ​Proficiency in networking concepts and protocols.
  • ​Proficiency in SQL.
• ​Tools & Debugging:
  • ​Experience in browser dev tools.
  • ​Familiarity with ticketing systems (e.g., Zendesk, Jira) and knowledge base tools (e.g., Notion, Confluence).
  • ​Familiarity with Kibana is a plus.
  • ​Scripting is a plus.
• ​Soft Skills: Proficient in empathetic communication, with the ability to effectively translate technical issues into clear and understandable explanations for diverse audiences.

​This is a full-time Developer Support Engineer role at LiveKit, a company providing network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions (supporting over 3 Billion calls annually). This role is the first line of technical support for thousands of developers and requires deep technical skills related to APIs, SDKs, and real-time networking protocols.

• ​Location: Remote, U.S. or Remote, Canada.
• ​Compensation: $120K – $180K plus Equity.
• ​Experience Required: 2–4 years of experience in developer support, technical support, or a customer-facing engineering role.
• ​Focus: Triage, diagnosing, reproducing, and resolving complex issues related to real-time audio/visual networking infrastructure (WebRTC, WebSocket), and collaborating with Engineering and Sales teams.

​What You'll Do: Triage, Debugging, and Developer Advocacy

​The engineer is expected to quickly unblock developers by providing fast, accurate, and empathetic help, acting as a crucial bridge between the developer community and the product team.

• ​First Point of Contact: Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email).
• ​Triage & Diagnosis: Triage and prioritize inbound issues, ensuring clear ownership and timely responses. The role requires strong problem-solving skills with a methodical approach to debugging.
• ​Issue Validation: Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details. Provide initial troubleshooting or workarounds to unblock customers quickly.
• ​Escalation & Documentation: Escalate more complex issues to internal teams with crisp summaries and context. Document learnings and contribute to internal and external knowledge bases.
• ​Feedback Loop: Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience.

​Required Technical Skills and Qualifications

​The role is ideal for a technically curious engineer with a background in network and cloud communications, focused on developer success.

• ​Experience: 2–4 years in developer support or a similar technical role.
• ​Networking & Protocols: Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP).
• ​Debugging Tools: Comfortable using tools like Postman, curl, Wireshark, and browser dev tools.
• ​Communication: Clear written and verbal communicator who can explain technical details concisely.
• ​Nice to Have:
  • ​Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs.
  • ​Familiarity with AI and agent platforms, including voice AI systems.
  • ​Experience using ticketing tools like Linear, Jira, or Zendesk.
  • ​Basic scripting or automation experience for internal workflows.

​This is a full-time Field Support Engineer role at New Era Technology, focused on providing onsite technical services for mission-critical data center systems, specifically specializing in liquid cooling equipment. This position involves a mix of installation, commissioning, maintenance, and reactive troubleshooting across electrical, mechanical, and IT components.

• ​Location: Ellendale, North Dakota (Field-based).
• ​Travel Requirement: Ability to travel 50% of the time on average (with ability to travel 25–75% with little notice in rare cases).
• ​Experience Required: Minimum of 5 years of experience in field service or a similar technical support-related position.
• ​On-Call: Availability to work extended hours, including participation in a 24/7 on-call rotation.
• ​Focus: Installation, startup, preventative, and remedial maintenance on liquid cooling equipment, troubleshooting PLCs, electromechanical systems, and low-voltage electrical components (124/208VAC and 48V DC).

​Duties and Responsibilities: Commissioning, Maintenance, and Troubleshooting

​The engineer is responsible for the full lifecycle support of liquid cooling systems, ensuring high availability in data center environments.

• ​Deployment & Commissioning: Participates in system deployment projects, delivering installation, startup, and/or commissioning support services within the service area.
• ​Reactive & Preventative Support: Responds onsite to dispatches within required SLAs for scheduled and unscheduled service requests (reactive breakdown support and planned maintenance).
• ​Advanced Troubleshooting: Provides onsite support by assisting in troubleshooting and fault isolation of programmable logic controllers (PLCs), electromechanical, networking, cooling, and related systems. Identifies necessary parts for repairs.
• ​Technical Documentation: Maintains accurate customer service records/reports, contributes to the creation of knowledge articles and technical documentation, and recommends process/manual improvements.
• ​Team Contribution: Contributes to the development of service bulletins and procedures, and serves as a technical resource to sales/business development.

​Position Qualifications: Electrical, Mechanical, and IT

​The successful candidate must possess a strong blend of data center operations experience with specific knowledge of cooling systems and electrical components.

• ​Experience: Minimum of 5 years of experience in field service. Prior experience of working within Data Center environments is required.
• ​Troubleshooting: Prior experience troubleshooting and repairing hardware is required (electromechanical equipment, controllers, sensors, actuators, pumps, etc.).
• ​Electrical/Schematics:
  • ​Experience reading mechanical and electrical Schematics.
  • ​Experience working with 124/208VAC and 48V DC.
• ​IT/Diagnosis: Ability to successfully apply technical knowledge to identify root causes. Requires troubleshooting skills and sound technical judgment.
• ​Physical/Schedule: Ability to lift up to 75 pounds. Must be available for a 24/7 on-call rotation.

​This is a full-time, Fully Remote Azure Virtual Desktop (AVD) Engineer role. This is a senior-level position seeking a Subject Matter Expert (SME) to lead the design, configuration, and maintenance of a large enterprise Virtual Desktop Infrastructure (VDI) environment, specifically utilizing Microsoft Azure Virtual Desktop. The role involves high-level architecture, complex troubleshooting, and providing Tier 3/4 support.

• ​Location: Fully Remote.
• ​Experience Required: Master’s degree + 7 years experience OR 16 years experience (demonstrating deep experience in system design, integration, and process automation/improvement).
• ​Clearance Requirements: Ability to obtain DoD Security Clearance and DHS Entry On Duty (EOD).
• ​Focus: Design, configuration, and maintenance of Azure Virtual Desktops (AVD), VDI profile management (FSLogix), Windows Servers, Azure AD, Intune, networking, and storage.
• ​Support Tier: Provides TIER 3/4 support to resolve VDI issues.

​Role Summary: Architecture, Optimization, and Tier 3/4 Support

​The AVD Engineer acts as the organization's VDI architect and highest-level troubleshooter, ensuring a high-performing and secure environment.

• ​System Architecture: Leads the design, configuration, and maintenance of the large enterprise VDI environment.
• ​Subject Matter Expertise: Serves as the SME for troubleshooting complex performance issues. Conducts trade studies and makes recommendations on solutions and "make buy" decisions.
• ​Advanced Support: Provides TIER 3/4 support to system administrators and offers endpoint support on VDI-related tasks.
• ​Optimization & Interoperability: Provides guidance on optimization of desktops for platform interoperability and acts as a liaison between VDI technologies.
• ​Security & Compliance: Experience with Endpoint protection, policy management, and application of STIGs (Security Technical Implementation Guides).
• ​Technical Breadth: Operates across multiple and complex production environments, applying extensive technical expertise across related disciplines (networking, storage).

​Required Technical Skills

​The successful candidate must have a proven track record across the entire Microsoft VDI stack and associated cloud infrastructure components.

• ​Core Azure & VDI:
  • ​Experience in Microsoft Azure, Azure Networking, Storage and Virtual Desktops (AVD).
  • ​Experience with Azure AD, Intune, FSLogix.
  • ​Experience in VDI profile management.
  • ​AVD integration with Office 365 services.
• ​Windows & Security:
  • ​Experience managing and administering Windows Servers.
  • ​Experience with Endpoint protection, policy management, and application of STIGs.
• ​Support & Provisioning: Desktop Software provisioning and Support Services.
• ​Clearance: Ability to obtain DoD Security Clearance and DHS EOD.

​Desired Skills (Nice to Have)

• ​Scripting/Automation: Experience with Puppet, Chef, SCCM, or Intune/MDM solutions.
• ​Databases & Web: Experience (1+ years) with MS SQL, setup and integration with IIS, SQL Server.
• ​Security Tools: Experience (2+ years) with Azure Security Tools (e.g., Sentinel, Qualys).

​This is a permanent, full-time, hybrid Field Service Engineer role at Vision RT, a rapidly growing MedTech company specializing in Surface Guided Radiation Therapy (SGRT) for cancer treatment. This highly travel-intensive role is responsible for the installation, maintenance, and support of Vision RT's SGRT product range across the assigned region.

• ​Location: Hybrid, must be based near Houston, Texas.
• ​Region Covered: Texas (with periodic travel to other states for coverage).
• ​Travel Requirement: Up to 80% travel within the region. Includes evening work and occasional weekends.
• ​Salary Range: $70,000 - $90,000 per year (with opportunities for generous overtime and travel pay).
• ​Focus: Electromechanical and IT support (Windows, networking, database troubleshooting) of SGRT solutions, requiring both technical and mechanical installation skills.
• ​Industry: Medical Devices/Radiotherapy (ideally).

​The Role: Installation, Maintenance, and Customer Support

​The Field Service Engineer ensures high-quality service delivery from site preparation through to reactive and planned maintenance.

• ​Installation & Setup: Install, support, and maintain the Vision RT product range. Perform site surveys ensuring all installation requirements are met. Plan and perform installations in line with Vision RT processes.
• ​Technical Support: Provide reactive breakdown support (remote and on-site) and planned maintenance/upgrade support (remote and on-site).
• ​Mechanical Skills: Ability to drill and mount, mechanical bracketry in raised ceilings, and ability to read and work with technical drawings and architects’ drawings.
• ​Liaison: Liaise with customers and internal installers.
• ​Travel: Extensive travel to different hospitals throughout the region (Texas) and periodic travel to other states for coverage.

​Essential Skills & Experience

​The ideal candidate blends strong IT troubleshooting with electromechanical field service experience, preferably within the medical domain.

• ​Experience: Experienced field engineer with electromechanical and IT skills, ideally from the medical or IT industry.
• ​IT Background:Strong IT background required, including:
  • ​Supporting Microsoft environment workstations.
  • ​Device networking and database troubleshooting. (SQL knowledge preferred).
  • ​PC hardware skills including replacing components and diagnostics.
  • ​Excellent fault-finding skills utilizing Event Viewer, Error Logs, and Debug tools.
• ​Professional Skills: Highly motivated, customer-focused engineer with excellent customer-facing and technical problem-solving skills. Comfortable interfacing with clients and stakeholders at all levels.
• ​Certifications (Desirable): A+ and Microsoft certifications a plus.
• ​Domain (Desirable): Experience with Medical Devices, ideally Medical Imaging or Radiotherapy.

​This is a full-time, remote Senior Technical Support Engineer role at Cribl, a company that provides a data engine for IT and Security, helping organizations manage and control their observability data (handling 100s of TB and PB of data). This is a highly technical, enterprise-focused support role requiring expertise in distributed systems, cloud platforms, and Linux.

• ​Location: Remote - United States.
• ​Salary Range: $104,000 - $163,000 (dependent on geographic location and experience).
• ​Experience Required: 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
• ​Security Requirement: Top Secret Security clearance is listed as a requirement.
• ​Focus: Providing expert-level support for Cribl Stream and related products, troubleshooting complex technical issues involving Linux, AWS, Azure, and Networking.
• ​Key Duty: This position will require stand-by, on-call, or off-hours duties.

​As An Active Member Of Our Team, You Will: Investigation, Documentation, and Escalation

​The Senior Technical Support Engineer is a critical problem-solver responsible for end-to-end management of complex customer issues, maintaining customer satisfaction, and contributing to the internal knowledge base.

• ​Deep Technical Ownership: Develop a deep technical understanding of Cribl Stream and other products.
• ​Support Delivery: Provide extraordinary technical support to Enterprise customers across various channels (Slack, email, online meetings).
• ​Problem Resolution: Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• ​Process & Escalation: Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
• ​Communication: Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• ​Knowledge Contribution: Provide and document knowledge in the form of knowledge base tech notes, articles, and participate in real-time forums.
• ​Availability: Required to participate in stand-by, on-call, or off-hours duties.

​Required Technical Expertise and Qualifications

​The role demands expert-level troubleshooting skills combined with deep experience in the foundational technologies that support distributed observability data platforms.

• ​Core Experience: 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
• ​Security Clearance: Top Secret Security clearance is mandatory.
• ​Technical Foundation: Experience with Linux, AWS, Azure, and Networking.
• ​Problem-Solving: Expert-level troubleshooting, problem-solving skills, and critical thinking.
• ​Communication: Excellent client-facing skills, and excellent written and verbal communication skills.
• ​Education: BS degree in Computer Science or similar degree, or equivalent work experience.
• ​Preferred Qualifications (Bonus Points):
  • ​Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies.
  • ​Regex and JavaScript experience.

​This is a permanent, full-time Sr Support Engineer role with an international technology company, supporting their Atlanta location and beyond. This position requires a strong background in Windows infrastructure, virtualization, networking, and cloud technologies, with significant focus on direct client interaction, new project support, and ongoing maintenance.

• ​Location: Remote, but Local to ATL (Atlanta, GA).
• ​Salary Range: $65,000.00 - $75,000.00 USD Annually.
• ​Experience Required: 3+ years of Support experience.
• ​Focus: Windows Server, Active Directory (AD), VMware, Cloud technologies, and Route/Switch/Firewall (FW) configuration, all while providing direct client support.
• ​Ideal Experience: Experience working with clients in a Managed Service Provider (MSP) environment is ideal.

​Role Summary: Project Support and Infrastructure Maintenance

​The Senior Support Engineer will work within a team environment to provide comprehensive support and maintenance for client infrastructure.

• ​Client Interaction: Work directly with clients on supporting new projects, assisting with site reviews, and ongoing support. Comfort working with clients is essential (MSP experience ideal).
• ​Infrastructure Maintenance: Responsible for overall infrastructure maintenance.
• ​Technical Breadth: Expected to be proficient across key infrastructure domains: Windows, Virtualization, Networking, and Cloud.
• ​Team Environment: Works collaboratively within a team.

​Required Technical Experience

​The successful candidate needs at least three years of experience with the following core technologies:

• ​Support Experience: 3+ years of Support experience.
• ​Operating Systems: Windows Server environment.
• ​Directory Services: Comfortable with Active Directory (AD).
• ​Virtualization: Experience with VMware.
• ​Cloud: Experience with Cloud Technologies.
• ​Networking: Understanding of Route/Switch/FW configuration.

​This is a full-time, 1-year contract (with extension possibility) Operations Support Engineer role, providing Tier 1 and Tier 2 application and infrastructure support for the Department of Veterans Affairs (VA) Lighthouse program. This is a highly technical, remote position operating in a cloud-based, fast-paced environment, requiring strong skills in log analysis, scripting, and modern DevOps tools.

• ​Location: 100% Remote, must reside within the continental United States.
• ​Contract Details: 1-year contract with possibility of extension.
• ​Security/Residency: U.S. Citizen or Green Card holder with 3+ years of U.S. residency.
• ​Experience Required: 2+ years of experience providing Tier 1 and Tier 2 application or infrastructure support.
• ​Focus: Log analysis, troubleshooting, incident tracking (Salesforce), automation (Python/TypeScript), and supporting AWS/Kubernetes/CI/CD environments.
• ​Additional Qualification (Plus): Experience supporting federal or healthcare IT environments.

​Responsibilities: Cloud Troubleshooting, Automation, and Incident Management

​The engineer will be central to maintaining service availability, analyzing system behavior, and improving support workflows through automation.

• ​Support Tiers: Provide Tier 1 and Tier 2 support for application and infrastructure requests within the VA Lighthouse environment.
• ​Log Analysis & Escalation: Analyze pipeline logs to detect issues, troubleshoot problems, and escalate to appropriate teams when needed.
• ​Automation: Apply scripting knowledge (Python, TypeScript) to automate routine tasks and streamline support workflows.
• ​Tools & Environment: Support API integrations and cloud environments, including AWS and Kubernetes. Collaborate with engineering teams to support CI/CD processes and system operations.
• ​Tracking & Documentation: Maintain accurate tracking, documentation, and reporting of issues using Salesforce and other ticketing systems.
• ​Operations: Assist in monitoring, incident response, and continuous service improvement activities.

​Required Technical Requirements and Qualifications

​The successful candidate must be a self-starter with specific technical experience in the cloud-native and scripting domains.

• ​Experience: 2+ years of experience providing Tier 1 and Tier 2 application or infrastructure support.
• ​Support Tools: Experience using Salesforce and/or other ticketing tools for incident and request management.
• ​Diagnostics: Ability to analyze logs, investigate issues, and escalate appropriately.
• ​Technical Stack:
  • ​Experience with scripting languages such as Python or TypeScript.
  • ​Working knowledge of APIs, AWS services, Kubernetes, CI/CD tools, and GitHub.
• ​Soft Skills: Strong organizational skills with excellent written and verbal communication abilities. Self-starter with a collaborative mindset and the ability to prioritize tasks in a dynamic environment.

​This is a full-time, remote Technical Customer Support Engineer role at ClickHouse, a fast-growing company specializing in real-time analytics and distributed databases. This role is focused on the Eastern Time Zone (EST) to support North American customers and is a customer-facing position requiring strong technical depth and communication skills. The role spans traditional support, pre-sales technical assistance (POCs), community engagement, and knowledge creation.

• ​Location: Remote, must be located in the United States or Canada (Eastern Time Zone required).
• ​Focus: Providing first-line technical support, professional response, and on-call coverage for complex issues related to ClickHouse Cloud and ClickHouse open-source.
• ​Communication Requirement: Strong written and verbal English and German communication skills.
• ​Support Model: 24x7 Support in a global, distributed environment (requires presence/availability according to scheduling).
• ​Perks: Stock options, flexible time off, and a $500 home office setup allowance.

​What You Will Be Doing: Technical Guidance and Knowledge Sharing

​The engineer will own a variety of tasks from direct customer interaction and case management to content development and cross-functional partnership.

• ​Customer Support: Supporting and guiding users, customers, and prospects via cases, chat, Slack, community, and virtual meetings. Delivering excellent customer service and providing on-call coverage within required SLAs.
• ​Pre- and Post-Sales Support: Partnering with the Go-To-Market team on deeply technical aspects of Proofs-of-Concept (POCs), in addition to post-sales case resolution.
• ​Knowledge Creation: Develop solutions that can be shared via documentation, knowledge base, blogs, meetups, webinars, and training.
• ​Collaboration & Feedback: Work closely with global Support Services, Engineering, Go-to-Market, and Product Management teams to help define functionality required by users and customers.
• ​Mentorship: Assist with mentoring, training, and sharing knowledge with colleagues, users, and customers.

​Required Technical Breadth and Qualifications

​The role requires experience in distributed systems and database administration, coupled with specific language proficiency.

• ​Domain Expertise: Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems.
• ​Prior Experience: Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.
• ​Language Skills: Strong written and verbal English and German communication skills.
• ​Schedule: Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment.
• ​Soft Skills: Mindset of teamwork, global engagement, empathy, and solving challenging problems. Self-driven, curious, and eager to continuously learn and grow.

​Bonus Points

• ​Experience with ClickHouse.
• ​Experience with OSS and open-source technologies.
• ​Experience with Azure, GCP or AWS.
• ​Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others.

​This is a full-time Senior Technical Support Engineer role at Chainguard, focusing on providing world-class support for their products, specifically Chainguard Images. This is a highly technical role that goes beyond basic support, involving complex troubleshooting of issues related to modern cloud-native tools, security, and the software supply chain.

• ​Location: Remote, United States.
• ​Experience Required: 5+ years supporting enterprise customers; 3+ years with Linux, Docker, and Kubernetes.
• ​Focus: Triage, investigation, and annihilation of complex customer issues involving containers, Kubernetes, DevOps tools, and software supply chain security.
• ​Key Duty: Participating in an on-call rotation for after-hours, weekend, and holiday support.

​What You'll Do: Technical Investigation and Customer Advocacy

​The engineer serves as the primary technical interface for complex product issues, acting as an investigator, translator, and liaison between the customer and Engineering.

• ​Frontline & Investigation: Triage, investigate, manage, and annihilate complex customer issues involving Chainguard Images.
• ​Escalation & Advocacy: Engage the Engineering team when necessary, and push bugs, feature requests, and issues up to Engineering and Go-To-Market (GTM) teams.
• ​Communication: Keep customers happy and informed, and explain technical concepts clearly to both technical and non-technical audiences.
• ​Documentation: Create detailed write-ups of new issues and contribute helpful Knowledge Base articles.
• ​Autonomy: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution.
• ​Team Contribution: Participate in an on-call rotation and actively seek new challenges and share knowledge (learn, teach, repeat).

​Required Technical Expertise and Qualifications

​The successful candidate must possess deep experience in containerization, cloud environments, and the modern DevOps toolchain.

• ​Core Experience:
  • ​5+ years supporting enterprise customers.
  • ​3+ years with Linux, Docker, and Kubernetes.
• ​DevOps Toolchain: Comfortable in the DevOps environment, specifically experienced with CI/CD, GitHub, Helm Charts, Terraform, and Open Source.
• ​Cloud Platforms: Experience with AWS, Azure, or GCP (AWS EKS experience is a plus).
• ​Communication: Must deliver top-tier customer experiences with stellar written and verbal communication.
• ​Security (Kudos): Extra credit for experience with security frameworks, software supply chain security, or vulnerability scanning.
• ​Certifications (Kudos): Extra credit for CKA, CKAD, CKS, or KCSA certifications.
• ​Background: Bachelor’s degree (STEM preferred) or equivalent experience. Startup experience is a plus.

​This is a full-time, remote Triage/Tier 1 IT Support Engineer role at Worksighted – a Thrive Company, an IT services provider. This is a critical first line of support role, primarily responsible for the triage, coordination, and dispatching of incoming support requests via phone, chat, and email. The role focuses heavily on monitoring incoming tickets, adhering to SLAs, maintaining high CSAT, and resolving basic technical issues.

• ​Location: Remote.
• ​Experience Required: At least one (1) year of experience in IT support, service desk, or a similar technical support role.
• ​Education: High School Diploma or GED.
• ​Focus: First-line customer communication, ticket accuracy/prioritization/dispatching (using ConnectWise), resolving basic technical issues, and ensuring SLA adherence.

​What You’re Accountable For: Triage, Dispatch, and SLA Adherence

​The role acts as the gatekeeper and coordinator for the entire service process, ensuring every request is accurately routed and followed through.

• ​Triage and Dispatch: Receiving, assessing, and triaging incoming support requests (phone, chat, email) to accurately identify the nature, scope, and urgency. Dispatching service requests to the appropriate teams.
• ​Ticket Management: Proactively escalating and tracking high-priority tickets through to resolution. Routinely reviewing service boards to verify ticket accuracy (agreement, priority, contact details) and promptly escalating tickets in 'Customer Responded' or 'Action Required' statuses.
• ​Resolution and Documentation: Resolving basic customer issues/tickets. Ensuring all customer information is thoroughly and accurately captured during ticket creation and the dispatching process. Accurately documenting time, work performed, and all client communications.
• ​Performance Metrics: Consistently meeting or exceeding key performance indicators (KPIs) and maintaining a high customer satisfaction (CSAT) rating. Following all established service level agreements (SLAs).
• ​Service Improvement: Coordinating with other departments to continuously improve the support experience and assisting in communicating known issues and bundling related tickets to streamline service.

​Required Qualifications and Technical Tools

​The successful candidate needs foundational IT knowledge, strong organizational skills, and experience with service desk platforms.

• ​Experience: At least one (1) year in IT support/service desk.
• ​Foundational Knowledge: A foundational understanding of IT concepts, including hardware, software, networking, and common troubleshooting methods.
• ​Service Management Knowledge: Familiarity with SLAs and performance-based service environments.
• ​Soft Skills: Customer-first orientation, strong decision-making skills, detail-oriented, organized, and the ability to effectively prioritize.
• ​Technical Tools Used:
  • ​ConnectWise (likely for ticket management/PSA).
  • ​Microsoft Office Suite / Microsoft 365.
  • ​Active Directory.
  • ​3CX (likely for phone/communications).

​This is a full-time, fully remote Technical Support Engineer L3 role within the Customer Operations Department at Sumsub. Sumsub's mission is focused on building a secure, accessible, and inclusive digital world, fighting fraud and making online services safer. The role is offered within a flexible, remote-first, and globally distributed culture.

• ​Location: Fully Remote.
• ​Department: Customer Operations.
• ​Focus: Providing expert-level technical support, likely dealing with complex issues related to Sumsub’s security and identity verification platform.
• ​Hiring Stages: TA screening -> Hiring Manager Interview -> Final Interview.

​What Sumsub Offers: Culture, Flexibility, and Growth

​Sumsub emphasizes a trust-based, flexible work environment with strong benefits and a mission-driven focus.

• ​Remote-First & Flexibility: Truly remote-first with no mandatory office days or attendance trackers. Offers true flexibility with working hours, adapting to individual needs while staying productive and in sync with the team.
• ​Time Off: Generous time off, including:
  • ​Your birthday is a holiday.
  • ​10 personal days each year.
  • ​7 sick days without paperwork.
  • ​Extra time off for Christmas and New Year.
• ​Impact & Mission: Work that matters, focused on fighting fraud and building a digital world that is secure, accessible, and inclusive.
• ​Compensation & Benefits: Fair and transparent pay, benchmarked to the market. Comprehensive setup and access to tools/hardware.
• ​Growth & Collaboration: Clear goals, open feedback, and personal development plans with covered learning opportunities/events. Fully covered team offsites a few times a year for in-person collaboration.

​This is a full-time Remote Engineer - ICPMS Support role at Agilent, providing remote post-sales technical support for analytical instrumentation. The role focuses specifically on ICPMS (Inductively Coupled Plasma Mass Spectrometry), addressing customer questions regarding hardware, software, and applications via remote diagnostics, telephone, chat, and internet collaboration. The successful candidate must be willing to eventually support advanced ICPMS products.

• ​Location: Remote (US and Canada customer base).
• ​Shift Requirement: Must work the Western Time Zone shift (8:00 AM to 5:00 PM PT).
• ​Pay Range: $50.62 - $79.09 per hour plus eligibility for bonus, stock, and benefits.
• ​Experience Required: 8+ years’ analytical instrumentation experience, including hardware and software.
• ​Education: Bachelor’s, Master’s, or other University degree in Chemistry, Biochemistry, Biology, Microbiology, or similar science-focused field highly preferred.
• ​Travel: Occasional travel for technical training and possibly customer site visits is required.

​Responsibilities: Remote Troubleshooting and Technical Consulting

​The Online Technical Support Engineer provides in-depth technical expertise to ensure timely and cost-effective problem resolution for customers.

• ​Technical Support: Provide in-depth technical support and remote troubleshooting of customers’ applications, using telephone, chat, and remote internet collaboration or e-Learning platforms.
• ​Product Focus: Support customers with questions regarding ICPMS for hardware, software, and some applications. Eventually expected to support Advanced level ICPMS products.
• ​Proactive Engagement: Leverage post-sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to Agilent sales teams.
• ​Training & Travel: May support third-party products and must be able to travel occasionally for technical training.

​Required Qualifications and Skills

​The role demands extensive experience with analytical instruments, strong troubleshooting skills, and an alignment with the required time zone.

• ​Instrumentation Experience: 8+ years’ analytical instrumentation experience, including hardware and software.
• ​Product Specific Experience: Experience with ICPMS as a Field Service Engineer preferred. Agilent analytical instrumentation preferred.
• ​Core Skills: Strong logical troubleshooting skills.
• ​Scheduling: Must be available to work the Western Time Zone shift (8:00 AM to 5:00 PM PT).
• ​Education: Degree in a science-focused field (Chemistry, Biology, etc.) highly preferred.