​This is a Full-Time, Remote role based out of The Woodlands, TX, at Allbridge, a company specializing in technology solutions for high-density properties (hotels, senior living, etc.). This position is a unique hybrid of Tier II Technical Engineering and Project Management. Unlike a standard service desk role focused solely on tickets, this role owns the 90-day onboarding lifecycle for new builds, system refreshes, and the creation of annual CAPEX/OPEX budgets for clients.

• ​Date Posted: 10 days ago (relative to Dec 22, 2025)
• ​Location: Remote (The Woodlands, TX HQ)
• ​Travel: Up to 20%
• ​On-Call: One week per month (Mon-Fri 6 PM – 6 AM; 24h Sat/Sun)
• ​Tech Stack: Salesforce, NetSuite, Smartsheet, and Managed Service Provider (MSP) tools.

​Key Responsibilities: Onboarding, Budgeting, and Quality Control

​The Service Desk Engineer II ensures that the "connected technology" in a property—ranging from Wi-Fi to smart room systems—is correctly implemented and maintained.

​Client Onboarding & Project Coordination

​You act as the primary Point of Contact (POC) for clients during the transition phase. This includes scheduling site surveys, coordinating field resources for migrations, and managing third-party vendors to ensure project scopes are met. You are responsible for the "90-day review" process, where you validate that all services meet Allbridge standards before moving to a steady-state support model.

​Budgeting & Strategic Planning (CAPEX/OPEX)

​A distinct responsibility of this role is managing the annual CAPEX and OPEX budget creation. You will generate client-specific templates, solicit quotes for hardware refreshes (in line with security or brand standards), and conduct detailed budget reviews with clients. This bridges the gap between sales opportunities and technical execution.

​Systems Integrity & Quality Control

​You will perform final "Technology Stack Quality Control" checks to ensure that everything specified in the Scope of Work (SOW) is properly implemented. You will also manage data entry and tracking within Salesforce and NetSuite, ensuring that subcontractor purchase orders and invoices are correctly processed for your assigned projects.

​Required Qualifications & Skills

​Allbridge is seeking an organized, "goal-oriented" professional who understands both the technical and business sides of IT.

• ​Experience: Minimum 2 years in IT managed services or help desk, ideally within the Hospitality industry.
• ​Technical Mastery: Advanced knowledge of network administration, operating systems, and service desk administration.
• ​Project Management: Proven experience managing vendors, contractors, timelines, and budgets.
• ​Communication: Ability to explain technical issues to non-technical clients and coordinate effectively with internal sales and engineering teams.
• ​Tools: Proficiency in project management tools (Smartsheet) and enterprise systems (Salesforce/NetSuite).

​Summary of the "Hospitality Tech" Focus

​This role is critical for Allbridge’s mission to support technology in over one million rooms. Because you are dealing with high-density environments like resorts and condominiums, your work directly impacts the guest experience. You aren't just fixing a router; you are managing the entire technology infrastructure lifecycle—from the moment a building is built or refreshed through its annual budget cycle.

​This is a Technical Support & Security Operations hybrid role focused on high-quality, real-time end-user support. Unlike a standard help desk role, this position integrates ITIL-based triage with security log monitoring and vulnerability management. You will be responsible for identifying root causes and monitoring M365 environments for threats while maintaining strict Service Level Agreements (SLAs).

• ​Experience Required: 3+ years in technical support or IT operations (Hard requirement).
• ​Education: BS in Computer Science, Software Engineering, or equivalent practical experience.
• ​Core Framework: ITIL-based triage and Incident Management.
• ​Primary Platforms: Microsoft 365 (M365), Slack, FMS Bug Tracker, Windows, and macOS.
• ​Key Focus: Real-time triage, log monitoring, and threat escalation.

​Key Responsibilities: Triage, Security, and Operations

​This role bridges the gap between traditional IT support and basic Cybersecurity operations.

​ITIL-Based Support & Triage

​You will provide remote support primarily through Slack and service desk tickets. Your task is to classify incidents according to ITIL standards and ensure they are resolved within established SLAs. For issues you cannot solve, you will manage the escalation process to engineering or cybersecurity teams while maintaining clear communication with the end user throughout the ticket lifecycle.

​Security Monitoring & Vulnerability Management

​A unique part of this role involves log monitoring. You will review M365 and platform logs for suspicious activity or operational anomalies. You will assist in vulnerability management by tracking documentation and coordinating with users to mitigate risks. If potential threats are identified, you must follow defined cybersecurity workflows for escalation.

​Documentation & Root Cause Analysis (RCA)

​Plan A Technologies emphasizes long-term stability. You will contribute to post-incident reviews and collaborate with engineering on root cause analysis to prevent recurring issues. You are expected to update internal knowledge bases and troubleshooting guides to reflect these findings, providing clear reporting on support trends to leadership.

​Technical Skills and Qualifications

​The ideal candidate has a strong technical foundation and a proactive mindset toward system security.

• ​Support Stack: Strong troubleshooting skills in Windows, macOS, M365, and Slack.
• ​Process Knowledge: Practical experience with ticketing systems and bug trackers (FMS).
• ​Security Awareness: Familiarity with log monitoring and the ability to escalate potential cybersecurity threats.
• ​Communication: Solid written and verbal English skills are required, as you will be collaborating across cross-functional and global teams.
• ​Certifications (Preferred): ITIL Foundation, CompTIA A+, Network+, or Microsoft certifications.

​Why This Role is Unique

​This position is designed for an experienced analyst who wants to move beyond "resetting passwords." Because you are involved in FMS bug tracking and M365 threat escalation, you are acting as a vital link between the end users and the Engineering/Security departments. It requires someone who can manage multiple high-pressure requests concurrently without losing focus on security compliance or technical accuracy.

​This is a Full-Time, Virtual (Remote) role at Verisma, focusing on enterprise-level assistance. You will be responsible for the full lifecycle of a customer issue—from the initial "targeted questioning" to final resolution. The position requires a high degree of technical empathy and the ability to explain "nuanced instructions" to clients via phone, email, and chat.

• ​Date Posted: December 15, 2025
• ​Pay Rate: $19.00 – $21.00 per hour (Hourly)
• ​Location: Virtual / Remote
• ​Experience Required: Up to 3 years in technical support, help desk, or desktop support.
• ​Core Focus: Software/hardware diagnostics, network configuration, and account setup.

​Key Responsibilities: Diagnostic Support and Client Ownership

​As a Tier 1 Engineer, your goal is immediate resolution through expert troubleshooting and clear communication.

​Incident Management and Troubleshooting

​You will own reported customer issues from start to finish. This includes diagnosing software and hardware problems, identifying solutions, and tracking the status within agreed-upon time limits. You will use remote desktop connections to walk clients through technical actions step-by-step until the system is fully functional.

​Targeted Research and Escalation

​When a problem is outside the standard scope, you will conduct research using internal databases and external resources. If an issue remains unresolved, you are responsible for following standard procedures to escalate the ticket to the correct internal team, such as software developers or senior engineers, ensuring no detail is lost in the transition.

​Documentation and Reporting

​Accuracy is critical in this role. You must ensure all issues are properly logged and prepare timely reports on support activity. You will also contribute to the company's "Knowledge Base" by documenting technical notes and creating manuals to help peers resolve similar issues faster in the future.

​Technical Skills and Qualifications

​Verisma is looking for a professional who can manage multiple priorities while maintaining a "collegial" relationship with clients.

• ​Education: High school diploma required; Bachelor’s degree in IT is preferred.
• ​OS Environments: Hands-on experience with Windows, Mac OS, and Linux.
• ​Support Tools: Familiarity with help desk software (such as Zendesk) and remote desktop applications.
• ​Technical Knowledge: Understanding of mobile devices, computer systems, and basic network configuration.
• ​Certifications (Preferred): Additional credentials in Microsoft, Cisco, or Linux technologies are a significant plus.

​Work Standards and Values

​This role is governed by the Verisma Core Values, requiring all business to be transacted with high ethical standards. Because the role is virtual, the ability to communicate technical concepts clearly through written and verbal channels is the most critical success factor. You will need to manage several open issues at once, necessitating strong time management and the ability to prioritize tasks based on urgency and client impact.

​This is a Full-Time, On-site position based at the home office in Wichita, Kansas. As a Technical Analyst for Koch Ag & Energy Solutions, you will serve as a critical technology partner, balancing hands-on desktop support with high-level infrastructure project management. The role is multifaceted, requiring you to maintain hardware life cycles, secure the network environment, and align IT performance with the operational goals of the fertilizer and energy industry.

• ​Location: Wichita, KS (On-site)
• ​Job Number: 180719
• ​Career Field: Information Systems & Technology
• ​Travel: Up to 10%
• ​Sponsorship: Not eligible for visa sponsorship

​Key Responsibilities: Infrastructure and Support

​This role combines daily technical troubleshooting with long-term stewardship of the company's technology assets.

​Desktop Support and Hardware Management

​You will provide both on-site and remote support, handling workstation setups, troubleshooting hardware and software incidents, and managing user moves. A significant portion of the role involves overseeing the hardware refresh program, ensuring that PC cycles are coordinated efficiently to minimize downtime while maintaining cost-effectiveness.

​Infrastructure Optimization and Projects

​You are responsible for maintaining and optimizing site-specific infrastructure, including servers, wireless systems, and local networks. Beyond maintenance, you will lead infrastructure projects from conception to execution, collaborating with internal departments and external vendors to ensure deliverables stay on schedule and within budget.

​Cybersecurity and Compliance

​Maintaining a secure environment is a core priority. You will manage patching, antivirus deployment, and vulnerability management to ensure the site remains compliant with organizational security standards. Your goal is to deliver a high-performing environment that maximizes system uptime for critical business operations.

​Who You Are: Skills and Qualifications

​Koch is looking for a technical professional who can apply Principle Based Management™ values to drive innovation and transformation.

• ​Basic Qualifications: Experience in IT infrastructure management or desktop support, with strong diagnostic skills for desktop hardware and software.
• ​Problem-Solving: The ability to resolve complex technical issues under pressure, ensuring reliability for the end-user.
• ​Communication: Clear and proactive engagement with stakeholders regarding incident status and project milestones.

​Preferred Experience (The Competitive Edge)

​Candidates who stand out will have experience in IT/OT (Operational Technology) environments, specifically within manufacturing or industrial sectors. Familiarity with the fast-paced nature of commodities trading or the energy sector is highly valued. Additionally, a proven track record of leading cross-functional projects and a deep understanding of cybersecurity best practices will put an applicant ahead.

​The Working Environment: Collaboration and Innovation

​As part of the Koch Ag & Energy team, you will collaborate with diverse groups including engineering, process control, and project management. The culture emphasizes knowledge sharing and a proactive approach to technology. Because this role supports the home office, you will have a direct impact on the technical foundations that allow the broader organization to optimize performance in the global energy market.

​This is a Full-Time, Remote position at Tekion, a company focused on cloud-native automotive platforms. You will serve as a technical bridge during the launch of Dealer Management Systems (DMS) and CRM platforms, ensuring that third-party vendors and automotive manufacturers (OEMs) are fully integrated into the Tekion ecosystem. This role requires a blend of technical troubleshooting and project coordination to ensure data flows correctly between different software systems.

• ​Experience Required: 2+ years in software integration or automotive IT.
• ​Education: Associate’s degree in Computer Science, Information Systems, or equivalent work experience.
• ​Core Technical Focus: API and FTP deployment, XML/JSON data structures, and SaaS environments.
• ​Environment: A fast-paced startup culture with a focus on machine learning and AI-driven retail experiences.

​Key Responsibilities: Technical Enablement and Support

​The core of this role involves managing the complex data connections required for a dealership to function on a new cloud platform.

​Integration Deployment and Monitoring

​You will work with external partners to complete technical requirements for integration. This includes deploying processes using APIs and FTPs to ensure different software platforms communicate effectively. You are responsible for proactively monitoring these data pipelines to identify and resolve performance issues or data inaccuracies before they impact the client.

​Cross-Functional Collaboration and Planning

​You will act as a consultant for both internal and external stakeholders, helping to define requirements and establish best practices. Your tasks include providing timeline estimates for integration tasks and assessing potential risks during the project planning phase to ensure a smooth transition during the software go-live.

​Training and Documentation

​To maintain long-term system stability, you will create and update detailed documentation for setup processes and enablement steps. You will also provide direct training to end-users and other implementation staff to ensure they understand how to use and support new integration features.

​Technical Skills and Qualifications

​Tekion seeks candidates who understand both the technical side of data integration and the specific needs of the automotive industry.

• ​Core Competencies: Strong analytical and problem-solving skills, with the ability to explain technical concepts to non-technical partners.
• ​Software Knowledge: Experience with enterprise applications such as CRMs and ERPs, and familiarity with project tools like Jira, Atlassian, and Tableau.
• ​Data Standards: A working knowledge of XML, JSON, and data transformation techniques is highly preferred.
• ​Industry Context: Experience within an automotive IT setting or a strong understanding of dealership software applications.

​Compensation and Benefits

​Tekion provides a comprehensive perks package geared toward a high-growth startup environment.

• ​Financial: Competitive base salary and generous stock options.
• ​Health and Wellness: 100% employer-paid medical, dental, and vision coverage.
• ​Work-Life Balance: Unlimited PTO, parental leave, and a fully remote work-from-home model.
• ​Growth: Opportunities to work on home-grown technology and advance within an organization that rewards performance and innovation.

​Summary of Role Impact

​Success in this role is defined by achieving 100% enablement goals for integrations during a product launch. You will ensure that every vendor connection is stable, documented, and performing at peak efficiency. This position requires someone who is comfortable working under pressure during critical launch phases and can collaborate effectively across multiple time zones.

​This is a Full-Time, Remote role at Greystar, the largest operator of apartments in the United States. This position is a strategic "Business Systems Analyst" hybrid, focused on optimizing and driving adoption for the industry’s major property management software platforms. You will act as the liaison between corporate product teams and on-site teams to ensure software functionality aligns with real-world operational needs.

• ​Location: Remote (US)
• ​Salary Range: $63,000 – $80,000 plus potential bonus eligibility
• ​Core Systems: Yardi, RealPage, and Entrata (Advanced knowledge required)
• ​Experience: Minimum 3 years in residential property management
• ​Key Focus: System improvements, product adoption strategies, and stakeholder communication

​Key Responsibilities: Optimization and Adoption

​The Technology Services Analyst ensures that Greystar’s massive software stack—managing over 1 million units—remains efficient and user-friendly.

​System Improvement & Requirements Gathering

​You will gather and analyze data from on-site and corporate teams to define system improvement requirements. This involves identifying friction points in current workflows and prioritizing enhancement projects for the Yardi, RealPage, and Entrata platforms to meet the company's evolving needs.

​Product Strategy & Adoption

​In partnership with Product Management, you will develop strategies to improve how on-site teams use software. This includes creating engaging presentations, promotional materials, and communication templates to "sell" new features and best practices to the organization.

​Project & Stakeholder Management

​You will collaborate across internal resource teams, including Software Training, Operations, and Conversions. You are responsible for documenting project parameters, keeping stakeholders updated, and ensuring that roadmaps and metrics are clearly presented to leadership.

​Required Skills and Qualifications

• ​Domain Expertise: Must have at least 3 years of residential property management experience to understand the day-to-day challenges of on-site staff.
• ​Software Proficiency: "Advanced knowledge" of Yardi, RealPage, and Entrata is mandatory. This includes understanding backend configurations and frontend user experience.
• ​Communication: Strong public speaking skills are essential; you must be comfortable presenting goals and roadmaps to large groups.
• ​Technical Skills: Proficiency in Microsoft Excel (quantitative analysis), PowerPoint, and project management software.
• ​Self-Management: The ability to oversee detailed plans and manage multiple timelines with little to no direct supervision.

​Benefits & "Greystar Perks"

​Greystar is known for a robust corporate benefits package, particularly for long-term employees:

• ​Financial: 401(k) with a 6% company match after 6 months; quarterly/annual bonus potential.
• ​Time Off: 15 vacation days, 4 personal days, 10 sick days, 11 holidays, and your birthday off.
• ​Long-Term Rewards: A 6-week paid sabbatical after 10 years of service.
• ​Support: $10,000 fertility/adoption benefit and paid parental leave.
• ​Housing: On-site housing discounts at Greystar-managed communities.

​Summary of Platform Focus

​The role requires a multifaceted approach to different systems. For Yardi and RealPage, you will focus on optimizing accounting and leasing workflows for institutional-quality housing. For Entrata, the focus shifts to streamlining resident portals and lead management to improve property conversion rates. Throughout all platforms, you will ensure data consistency during property "conversions" and system migrations.

​This is a Full-Time, 100% Remote role with a salary range of $40,000 – $55,000. Summit 7 is a specialized consultancy focused on protecting the US Defense Industrial Base, meaning this role involves high-security environments. You will provide technical support for the full Microsoft 365 stack while maintaining rigorous compliance and security standards.

• ​Location: Remote (HQ in Huntsville, AL area).
• ​Security Requirement: U.S. Citizenship and a clean background check are mandatory.
• ​Core Tech: Microsoft 365, Azure, Windows 10/11, and Intune.
• ​Required Certification: CompTIA Security+.
• ​Operations: 24/7 environment; must be open to on-call, weekend, and shift rotations.

​Essential Functions: Microsoft Cloud & Security Management

​This role goes beyond password resets; you will manage the infrastructure that secures sensitive defense data.

​Microsoft 365 & Azure Administration

​You will be responsible for the day-to-day management of the Microsoft Cloud ecosystem. This includes Azure Active Directory (Entra ID) for identity management, Intune for device compliance, and the primary collaboration tools: Exchange, SharePoint, Teams, and OneDrive.

​Backup & Network Support

​Monitoring and supporting Azure Backups is a critical task to ensure data resiliency. You will also provide basic network troubleshooting, covering WAN/LAN connectivity, routers, firewalls, and Wi-Fi. You will support remote access solutions such as SSL VPN and IPSEC tunneling.

​RMM & Documentation

​You will use Remote Monitoring and Management (RMM) systems to track alerts and notifications. A core requirement is "resolute dedication" to documentation—every change made to a client's environment must be meticulously recorded to maintain security audit trails.

​Required Qualifications & Certifications

• ​Certification (Mandatory): CompTIA Security+ is required to meet the security benchmarks of the defense industry.
• ​Education/Experience: Associate’s/Bachelor’s degree in CS/MIS OR 2 years of IT experience (Service Desk preferred).
• ​Technical Skills: Proficiency in Windows 10/11 and Office 365 Administration.
• ​Soft Skills: Exceptional customer service and the ability to interpret complex technical issues for clients.

​Preferred Skills (Stand Out)

• ​Certifications: CompTIA Network+, Cisco CCNA, or Microsoft MCSE.
• ​Tools: Knowledge of ConnectWise (Ticketing/PSA) and Kaseya (RMM).
• ​Advanced Infrastructure: Experience with Windows Server (2012–2016) and virtualization technologies like VMWare or Cisco.

​This is a unique Full-Time, Remote opportunity within the credit union service organization (CUSO) space. The role is designed for an early-career professional comfortable with a non-traditional work week (Sunday through Wednesday, 4 days/10 hours). You will serve as the frontline for technical incidents, utilizing ServiceNow to manage the lifecycle of requests for a massive network of financial institutions.

• ​Work Shift: 4x10 (Sunday – Wednesday).
• ​Hours: 7:00 am – 5:30 pm EST.
• ​Location: Remote-USA.
• ​Platform Focus: Windows 11, MacOS, O365, VPN, and Azure Virtual Desktop (AVD).
• ​Ticketing System: ServiceNow.

​The Opportunity: First-Level Technical Triage

​As an Analyst I, you are the face of Velera's IT department. You are responsible for the immediate resolution of common technical hurdles while ensuring high-priority system outages are escalated correctly.

​Technical Problem Solving

​You will support a diverse hardware and software stack including desktops, laptops, printers, and servers. Using remote access tools, you will perform diagnostic techniques to resolve issues ranging from password resets to complex network connectivity failures.

​Desktop & Virtual Environment Support

​A significant portion of the role involves troubleshooting the Microsoft ecosystem. You will support users within Windows 11 and MS Office environments, with a specific focus on Azure Virtual Desktop (AVD) and VPN connectivity—critical components for a remote fintech workforce.

​Knowledge Management & Logging

​You will follow standardized knowledgebase articles to ensure consistent service. Every interaction is recorded in ServiceNow, where you will track events, document resolutions, and identify potential improvements to existing IT procedures.

​Required Qualifications & Competencies

​Velera is looking for a customer-centric "People Helping People" advocate with a strong foundational knowledge of IT Service Management (ITSM).

• ​Experience: 1–2 years of IT technical support via phone or chat (preferred).
• ​Systems: Proficiency in Windows 11, O365, and ServiceNow.
• ​Certifications: CompTIA A+ or HDI certification is preferred. Note: HDI certification is required within one year of hire.
• ​Analytical Skills: Strong ability to walk customers through problem-solving steps while maintaining high levels of empathy and clarity.
• ​Virtualization: Experience with Azure Virtual Desktop is a major plus.

​Why This Shift Matters

​The 4x10 Sunday–Wednesday schedule is a strategic "bridge" shift. By covering Sundays, you provide critical support for financial institutions that operate outside standard bank hours or perform weekend system maintenance. This shift offers a consistent 3-day weekend (Thursday–Saturday), providing a high degree of work-life balance for those who prefer mid-week off-time.

​This is a specialized technical role based in Dallas, TX, focusing on the implementation and Tier 2 support of proprietary "Vision" software and hardware. The role is unique because it combines Salesforce (Force.com) configuration with hands-on IoT/Hardware support, including RFID readers and mobile devices. You will act as a primary technical lead for onboarding new customers and maintaining the "Assembly and Distribution" systems.

• ​Location: Dallas, TX.
• ​Platform: Force.com / Salesforce.
• ​Hardware Focus: Handhelds, tablets, and RFID (fixed and mobile) readers.
• ​Database: MS SQL (Querying for troubleshooting).
• ​Connectivity: Cellular, Wi-Fi, and Network layer troubleshooting for Android/iOS.

​Key Responsibilities: Implementation & Tier 2 Support

​The role is split between setting up new environments and maintaining existing ones through high-level troubleshooting.

​Implementation and Device Configuration

​You will collaborate with the Technical Project Manager to onboard customers onto the Salesforce-based portal. This involves gathering requirements, tailoring dashboards, and physically (or remotely) configuring devices like RFID readers and tablets.

​Technical Support and Connectivity

​As Tier 2 support, you handle escalated issues that require deeper technical investigation. This includes troubleshooting API integrations and communication layers (Cellular/Wi-Fi). You are responsible for the "Documentation Lifecycle"—ensuring that every resolution is documented to prevent future bottlenecks.

​Testing and QA

​Before new software releases reach the customer, you will assist in performance testing and User Acceptance Testing (UAT) to ensure the build meets the operational needs of the assembly and distribution environments.

​Required Skills and Technical Expertise

• ​Platform Knowledge: Exposure to Force.com/Salesforce and cloud-based architecture.
• ​Data Analysis: Proficiency in MS SQL is required for querying databases to find root causes of data discrepancies.
• ​System Admin: Knowledge of Windows OS and IIS (Internet Information Services) for supporting system operations.
• ​Hardware/OS: Troubleshooting mobile operating systems (Android/iOS) and specialized hardware (RFID).
• ​Communication: Ability to translate technical issues for both internal field engineers and external customers.

​What Success Looks Like in This Role

• ​Seamless Onboarding: Successfully configuring customer portals and devices within project deadlines.
• ​Connectivity Uptime: Ensuring that RFID and mobile devices maintain consistent communication with the central system.
• ​Knowledge Leadership: Maintaining a robust library of support documentation and runbooks in SharePoint or similar tools.
• ​Availability: Managing a 10% travel requirement and participating in an on-call rotation for business-critical issues.

​This is a high-level, Remote (US) technical role focused on the stability and optimization of mission-critical business applications. With a target pay of $140,000 to $150,000, this position requires a "deep dive" engineer who moves beyond simple troubleshooting into Root Cause Analysis (RCA), automation, and long-term system health. You will act as a bridge between business users, developers, and third-party vendors.

• ​Location: United States (Remote).
• ​Pay Range: $140,000.00 – $150,000.00.
• ​Experience Required: 5–7 years in application support or systems analysis (2+ years in a senior/lead role).
• ​Core Focus: Application stability, performance monitoring, and ITIL process management.
• ​Technical Core: SQL/Database querying, APIs, Enterprise Architecture, and Integrations.

​Key Responsibilities: Reliability and Workflow Optimization

​As a Senior Analyst, you are responsible for the entire lifecycle of application health, focusing on preventing issues before they impact the business.

​Advanced Troubleshooting and RCA

​You will resolve complex incidents and service requests that lower-level support tiers cannot handle. A primary duty is performing Root Cause Analysis (RCA) to identify the underlying architectural or data flaws causing recurring issues, then implementing permanent fixes.

​Application Monitoring and Health

​You will lead efforts to enhance monitoring and automation. This involves performing regular health checks and ensuring all systems comply with Service Level Agreements (SLAs). You will monitor performance metrics to identify latency or integration failures before they disrupt business workflows.

​Change and Release Management

​Aligned with ITIL best practices, you will oversee application upgrades, patches, and deployments. You will participate in testing and release management to ensure that new code or configurations do not compromise system reliability.

​Documentation and Knowledge Transfer

​You will create and maintain detailed technical documentation, operational runbooks, and knowledge base articles. This ensures consistency across the support team and provides a roadmap for future troubleshooting.

​Required Technical Proficiency

​The organization is looking for a lead who understands how applications support the broader business strategy.

• ​Database Mastery: Hands-on experience with SQL and database querying to investigate data-level issues.
• ​Architecture Knowledge: Deep understanding of enterprise application architecture, including how APIs and integrations connect disparate systems.
• ​ITIL Framework: Strong familiarity with incident, problem, and change management processes.
• ​Cloud Awareness: Preferred experience with cloud platforms like Azure or AWS.
• ​Certifications (Preferred): ITIL Foundation, Microsoft Power Platform/Dynamics 365, or Oracle Certified Professional.

​What Success Looks Like

• ​High Availability: Maintaining 99.9%+ uptime for enterprise applications.
• ​SLA Compliance: Consistently meeting or exceeding incident resolution deadlines.
• ​Proactive Automation: Reducing manual support tickets by implementing automated monitoring and self-healing scripts.
• ​Technical Leadership: Effectively translating technical constraints into business impact for stakeholders.

​This is a full-time, Remote-First role (based out of Wendell, NC) within the Siemens Smart Infrastructure (SI) division. This position is a high-stakes "crisis management" role focused on resolving customer warranty issues for complex power distribution equipment. You will act as the central orchestrator between technical departments to ensure that hardware failures in the field are addressed rapidly and cost-effectively.

• ​Location: Remote (Wendell, NC area preferred for occasional site visits).
• ​Division: Electrification and Automation (EA).
• ​Experience Level: Mid-level Professional.
• ​Travel: Up to 10% for high-profile customer visits.
• ​Product Scope: Low and Medium Voltage Air-Insulated (AIS) and Gas-Insulated Switchgear (GIS).

​Key Responsibilities: Warranty Resolution & Root Cause Analysis

​As a Service Project Manager, your goal is to turn a technical failure into a customer success story by navigating the internal Siemens ecosystem.

​Customer Resolution Orchestration

​You will lead the response to warranty claims by bringing together Engineering, R&D, Manufacturing, and Sales. You are responsible for the entire lifecycle of the resolution—from the initial customer complaint to the final verification of the fix.

​Quality and Preventive Action

​Working directly with Siemens factories and quality teams, you will help develop Corrective and Preventive Actions (CAPA). This ensures that the issues found in the field are fed back into the manufacturing process to prevent future defects.

​Field Service & Vendor Alignment

​You will collaborate closely with field service technicians and external vendors to coordinate the materials and labor needed for onsite repairs. A primary focus is ensuring that these corrections are performed in the most cost-effective way to minimize "after-delivery costs" for the business.

​Process Improvement

​Beyond individual ticket resolution, you are tasked with reviewing departmental best practices. You will look for efficiency enhancements to improve the overall structure of the warranty service department.

​Required Qualifications & Skills

​Siemens is looking for a leader who can maintain control in high-pressure situations involving complex engineering data.

• ​Education: Bachelor’s degree or higher is preferred.
• ​Experience: Proven customer service background in a fast-paced environment; experience in leadership or project coordination.
• ​Technical Savvy: High-level computer skills; familiarity with SAP and Salesforce is a significant advantage.
• ​Communication: Strong verbal skills are required to aid in high-level customer communications and to influence cross-functional teams.
• ​Domain Knowledge: Familiarity with Low Voltage (LV) and Medium Voltage (MV) solutions—specifically switchgear—is highly preferred.

​Why This Role is Unique

​This role sits at the intersection of Post-Sales Service and Systems Engineering. Unlike a traditional project manager who follows a standard deployment schedule, you are managing "deviations." You win by having the leadership skills to align disparate teams (like R&D and Manufacturing) under a single urgent goal: customer satisfaction.

​This is a full-time, Virtual/Remote role at Gainwell Technologies, a company dedicated to supporting the most vulnerable populations through Medicaid and Medicare technology solutions. As a Senior Project Manager, you will lead medium-sized teams and manage complex technological programs that directly impact public health infrastructure. This role balances high-level client interfacing with granular project execution, budgeting, and risk mitigation.

• ​Requisition ID: 33914
• ​Location: Remote, US (Virtual-first).
• ​Pay Range: $69,400 - $99,200 per year.
• ​Experience Required: 6+ years in project management; 3+ years in Medicaid/Medicare is highly preferred.
• ​Travel: 0–10%.
• ​Deadline: Applications accepted through January 30, 2026.

​Your Role in the Mission: Quality, Risk, and Delivery

​Gainwell looks for "passion with purpose." You will be responsible for the "smooth running" of projects that facilitate healthcare access for millions.

​Program and Team Leadership

​You will lead one or more medium-sized project teams, often overseeing specific workstreams within a much larger technological program. Your role involves staffing, setting deadlines, and providing technical direction to ensure high-quality delivery across all phases.

​Client Interfacing and SOW Management

​A major component of this role is preparing detailed Statements of Work (SOW). you will work closely with stakeholders to define project scope and obtain formal approval. You will serve as a key point of contact for client leadership, translating their broad objectives into achievable project milestones.

​Risk Mitigation and Financial Oversight

​You will manage the "triple constraint"—scope, time, and budget. This includes creating program definitions, managing budgets, and identifying potential risks early. Through regular status reporting and project updates, you will communicate metrics and recommend program changes to keep initiatives on track.

​Mentorship and Training

​Beyond your own deliverables, you will act as a mentor to junior colleagues, helping to train and guide them through Gainwell’s technical development standards.

​What You Bring: Technical & Professional Profile

• ​Experience: 6+ years managing full-lifecycle projects. Familiarity with the PMP (Project Management Professional) methodology is required.
• ​Domain Expertise: Preferred experience in Medicaid and Medicare environments (state or federal health programs).
• ​Financial Acumen: Modern understanding of budget development, control, and assurance methods.
• ​Strategic Thinking: Ability to define structure in ambiguous environments and convert high-level goals into tactical roadmaps.
• ​Communication: Strong executive presentation skills; ability to use video tools effectively in a remote-first culture.

​This is a 12+ month Contract role at CereCore, a healthcare IT leader. This is a specialized "hybrid" position that requires a dual-skill set: the high-level coordination of a Scrum Master and the deep technical knowledge of a MEDITECH Expanse builder. You will support the HCA Product group during the Expanse rollout, managing workstreams for both Implementation and Technical Operations teams.

• ​Location: Remote, US.
• ​Contract Length: 12+ months.
• ​Primary Tooling: Azure DevOps (ADO) Boards.
• ​Technical Core: MEDITECH Expanse (3–5+ years of build experience required).
• ​Agile Focus: Facilitating all ceremonies and maintaining metrics (velocity, cycle time, burndowns).

​Key Responsibilities: Agile Delivery & Technical Build

​Unlike traditional Scrum Master roles, this position is "hands-on," requiring you to contribute to system configuration while maintaining the team's agile health.

​Scrum Leadership & ADO Management

​You will serve as the Scrum Master for multiple workstreams, facilitating ceremonies including daily stand-ups, sprint planning, and retrospectives. A major part of the role is the expert use of ADO Boards to visualize work, manage the backlog, and build dashboards that provide stakeholders with a clear view of progress.

​Technical MEDITECH Build & Optimization

​You aren't just managing the schedule; you are a technical contributor. You will perform system build, troubleshooting, and workflow optimization within MEDITECH Expanse. Your expertise will guide system configuration and help identify the most efficient clinical and operational workflows.

​Impediment Removal & Coaching

​You will identify and remove barriers to progress, coaching clinical and technical teams on agile best practices. You will act as a bridge between Directors and Managers to ensure that the backlog is prioritized according to strategic HCA goals.

​Documentation & Knowledge Sharing

​You will create reference materials and training content for both internal teams and external audiences. You'll also facilitate peer training to ensure knowledge is shared across the Implementation and Technical Operations domains.

​Required Technical Proficiency

​CereCore is looking for a "player-coach" who understands the technical nuances of an EHR rollout.

• ​Expanse Expertise: 3–5+ years of MEDITECH Expanse build experience (any application area, though broader is better).
• ​ADO Mastery: Proven ability to use Azure DevOps for backlog management, workflow tracking, and advanced reporting.
• ​Agile Performance: Experience tracking metrics like velocity and cycle time to drive continuous improvement.
• ​Workflow Knowledge: Strong understanding of clinical workflows and how they translate into system build principles.
• ​Certifications: Agile/SCRUM certification is preferred (CSM, PSM).

​This is a full-time, Remote (US) role at Prochant, a leading outsourced billing service for the healthcare industry. The position is a high-visibility implementation role focused on client onboarding and the transition of Revenue Cycle Management (RCM) services. You will act as the primary lead for U.S.-based clients, ensuring that "Go-Live" events occur without disrupting cash flow or patient care.

• ​Location: Remote, United States.
• ​Industry Experience: Required in HME/DME, Infusion, or Home Health.
• ​Core Focus: Onboarding new clients and implementing new processes for existing ones.
• ​Global Coordination: Balancing the needs of U.S. clients with the direction of offshore operations agents.
• ​Billing Systems: Proficiency with platforms like Brightree, CareTend, Niko, or TIMS.

​Key Responsibilities: Driving the Implementation Lifecycle

​The Project Manager acts as the "mission control" for complex transitions, ensuring all critical path elements are aligned for a successful RCM launch.

​Client Onboarding and RCM Strategy

​You will drive onboarding projects from initial briefing to final completion. This includes defining project scope, managing timelines, and ensuring projects remain on or under budget. You will guide clients—from billers to CEOs—through the adoption of Prochant's best practices.

​Global Operations Coordination

​A vital aspect of this role is coordinating with offshore agents. You will ensure that global teams are aligned with specific client needs and Prochant's quality standards, ensuring that billing and operations remain uninterrupted during the transition period.

​Stakeholder Facilitation

​You will collaborate cross-functionally with IT, domestic operations, regulatory compliance, and account management. As a highly visible lead, you must be comfortable presenting to mid-sized groups and communicating technical concepts clearly.

​Required Skills and Qualifications

​Prochant requires a subject matter expert who understands the technical nuances of medical billing and project leadership.

• ​Industry Knowledge: Mandatory experience in DME/HME, Infusion, or Home Health.
• ​System Expertise: Working knowledge of billing software such as Brightree, CareTend, Niko, or TIMS.
• ​Project Management: Proven ability to prioritize independently and manage complex, multi-stakeholder initiatives.
• ​Communication: Exceptional verbal and written skills; ability to influence adoption of new processes.
• ​Education: A 4-year Bachelor's degree is preferred.

​Benefits "That Bring It Home"

​Prochant offers a "Fortune 500 level" package, emphasizing comprehensive health and financial security.

• ​Insurance Suite: Medical, Dental, Vision, and Gap Insurance.
• ​Company-Paid Benefits: Short-Term and Long-Term Disability, plus Term Life Insurance.
• ​Supplemental Protection: Full suite of CHUBB plans (Accident, Critical Illness, etc.).
• ​Retirement & Legal: 401(k) with company match and Pre-Paid Legal services.
• ​Time Off: Paid time off and floating holidays.

​Summary of the "Prochant Success Model"

• ​Proactive Triage: Identifying risks to cash flow before the "Go-Live" date.
• ​Process Optimization: Implementing modern RCM workflows for existing clients to increase efficiency.
• ​Global Synergy: Ensuring seamless communication between U.S. stakeholders and offshore execution teams.

​This is a Full-Time, Fixed-Term (6 months) role at Risepoint, an education technology partner that helps universities launch and manage online programs. This position sits within the Business Technology (BT) group and is focused on the end-to-end delivery of high-stakes technology initiatives, particularly those affecting downstream integrations.

• ​Location: US - Remote.
• ​Duration: 6-month fixed-term contract.
• ​Experience Required: 5–7+ years of project management leading cross-functional enterprise projects.
• ​Methodology: Strong preference for Waterfall experience.
• ​Core Tooling: Adobe Workfront.

​Key Responsibilities: Enterprise Execution & Integration

​The BT Project Manager is responsible for the technical "connective tissue" of the organization, ensuring that complex business technology projects don't disrupt vital integrated systems.

​Project Planning & Schedule Management

​You will develop and maintain highly detailed project plans and schedules. Since the role prefers a Waterfall approach, you will be responsible for defining clear phases, dependencies, and milestones to ensure the project remains within scope and budget.

​Integration & Downstream Impact

​A unique focus of this role is owning technology initiatives that impact downstream integrations. You will coordinate between technical teams and business units to ensure that a change in one system (e.g., a CRM update) does not break a linked system (e.g., student enrollment or financial reporting).

​Risk Mitigation and Stakeholder Facilitation

​You will facilitate structured, outcome-driven sessions with stakeholders across the enterprise. Part of your daily routine involves proactively identifying risks and removing roadblocks to maintain momentum in what Risepoint describes as a "fast-paced, dynamic environment."

​Documentation & Standards

​Using Adobe Workfront, you will communicate project status and milestones to leadership while upholding Risepoint's organizational project management standards and best practices.

​Required Qualifications & Skills

​Risepoint is looking for a leader who can manage "interconnected" workstreams—where the success of one depends heavily on the accuracy of another.

• ​Enterprise Experience: 5–7 years leading complex, cross-functional projects.
• ​Software Proficiency: Deep experience with Adobe Workfront (or similar enterprise-grade tools).
• ​Waterfall Expertise: Ability to manage projects using traditional sequential phases.
• ​Certification: PMP (Project Management Professional) or equivalent is preferred.
• ​Strategic Awareness: The ability to see the "big picture" of university partnership goals while executing the technical minute details.

​Why This Role is Unique

​This role is specifically tailored for a Waterfall specialist in a world that is increasingly Agile. In the context of "Higher Ed" technology and "Enterprise Integrations," a sequential, highly-documented approach is often required for stability. While it is a 6-month contract, the complexity of the "downstream integrations" mentioned suggests a high-impact period of technical transition for Risepoint.