An opportunity is available for a Compliance Technology and Data Manager at Circle, the financial technology company behind the stablecoin USDC. This is a crucial global role that blends expertise in technology, data analytics, and regulatory compliance to support and scale the Financial Crime Compliance program.

The position is fully remote within the United States.

Role Summary and Technical Compliance Focus

This Manager sits at the intersection of compliance and technology, responsible for designing, enhancing, and scaling controls and systems. The role is hands-on, focused on data integrity, model tuning, automation, and leveraging emerging technology like AI.

Key Responsibilities

• System & Control Design: Partner with Financial Crime Compliance and Product teams to design and implement technology controls for AML, Sanctions, KYC, and Travel Rule requirements.
• Data Integrity & Reporting: Ensure the accuracy and integrity of compliance data. Enhance and automate compliance reporting solutions (collection, governance, aggregation). Design and build self-service dashboards and statistical tools for data-driven decision-making.
• Model Management & Tuning: Assist with documentation, maintenance, and tuning of AML transaction monitoring rules, sanctions screening systems, and risk scoring models. Execute rigorous pre- and post-implementation testing of models (both internal and vendor-developed).
• AI Integration: Explore and leverage AI-driven approaches across all compliance systems, reporting, and controls to enable smarter, more scalable solutions.
• Regulatory Documentation: Ensure appropriate documentation is maintained for all technical aspects of the Compliance program, including AI-enabled systems, for review by regulators and external examiners.

Required Experience and Technical Qualifications

The ideal candidate has a deep background in financial crime compliance systems, data analytics, and modern technology stacks, ideally within a FinTech or crypto environment.

• Experience: 7+ years of data management and analytics experience in banking, consulting, or cryptocurrency; FinTech or RegTech experience is preferred.
• Technical Proficiency (Data):
  • Proficiency in SQL within modern data warehouse environments (e.g., Snowflake, BigQuery).
  • Familiarity with programming for data analysis, ideally Python or R.
• Compliance Software: Experience with the application of AML and sanctions software, including LexisNexis Bridger; experience with on-chain transaction monitoring solutions is preferred.
• AI Familiarity: Familiarity with generative AI models (ChatGPT, Gemini, etc.) and prompt development.
• Education & Documentation: BS/BA in Information Science, Computer Science, Engineering, or a relevant field, and proven experience preparing documentation to support compliance functions.
• Soft Skills (Preferred): Experience working hands-on with cross-functional team leaders (lawyers, engineers, product managers) and comfort adapting quickly in a dynamic, remote-first environment.

An opportunity has emerged in our network for a high-performing and strategically minded Director of Transaction Advisory Services (TAS) at Intrinsic, a majority employee-owned company providing advisory services to private equity firms and the office of the CFO. This critical leadership role focuses specifically on leading complex financial due diligence projects within the Software and Technology vertical.

The expected annual base salary range for this position is $175,000–$230,000, plus a performance-based bonus and comprehensive benefits.

Role Summary and Sector Expertise

This Director will lead buy-side and sell-side financial due diligence engagements, leveraging deep sector knowledge to analyze investment opportunities and drive better deal outcomes in the software and technology industry.

• Financial Due Diligence Leadership: Lead and manage multiple buy-side and sell-side financial due diligence engagements, working directly with private equity clients and middle-market companies.
• Data Analysis & Synthesis: Analyze and synthesize complex financial and operational data to assess the Quality of Earnings (QoE), Net Working Capital (NWC), and other key transaction metrics.
• Industry Expertise: Advance the firm's software and technology industry transaction work, leveraging sector knowledge to support complex deals, including analyzing SaaS/recurring revenue models and calculating related metrics.
• Client Communication: Conduct client and management interviews, produce clear and concise reports, and provide expert recommendations throughout the transaction lifecycle.
• Firm Building & Mentorship: Participate in firm-building initiatives, including business development and service innovation. Mentor, train, and evaluate junior professionals to foster technical growth and leadership development.

Required Experience and Qualifications

The ideal candidate is a highly experienced TAS professional with specific, demonstrated expertise in the software and technology space, thriving at the intersection of data, strategy, and client service.

• Experience: 5–7 years of relevant experience, ideally in a Transaction Advisory Services group at a Big 4 or national consulting firm.
• Due Diligence Track Record: Demonstrated success leading financial due diligence engagements for private equity or middle-market clients.
• Sector Focus (Required): Direct experience working with software and technology companies, including analyzing SaaS/recurring revenue models and calculating related metrics.
• Education/Certification: A bachelor’s degree in accounting or finance; CPA or equivalent certification preferred.
• Skills: Advanced analytical skills, exceptional project management capabilities, and excellent verbal/written communication with a strong client-focused approach.

The role emphasizes the firm's core values, including being a Craftsperson (mastery of the art), a Relatable and Trusted Partner, and demonstrating Intellectual Curiosity and Responsiveness.

An opportunity has emerged in our network for a Director of Service Delivery at DMI, a leading provider of digital and technology solutions known for its end-to-end managed IT services. This key leadership role will oversee the Service Delivery organization for DMI’s Managed Mobility Services and their TEM (Telecom Expense Management) SaaS platform, Myserve.

This is a full-time, fully remote (US) position that requires U.S. Citizenship and the successful completion of a fingerprint background investigation.

Key Responsibilities and Commercial Accountability

This Director is a strategic leader with operational discipline and a commercial focus, directly accountable for customer retention, adoption, and expansion to ensure enterprise clients realize maximum business value.

• Leadership & Strategy: Define and execute the vision, strategy, and operating model for Managed Mobility and TEM. Lead, mentor, and scale a high-performing team of Service Delivery Managers.
• Business Outcomes & Value Delivery: Partner with customers to define success criteria and deliver measurable ROI through DMI’s services. Establish KPIs and metrics that measure adoption, retention, expansion, and customer health.
• Customer Lifecycle Management: Drive proactive engagement across the entire customer journey (onboarding, adoption, renewal, and growth). Develop and maintain executive-level relationships with key enterprise accounts and act as the primary escalation point.
• Cross-Functional Collaboration: Act as the voice of the customer internally, working closely with Product and Engineering to influence the platform roadmap and partnering with Sales and Delivery leaders on strategic account planning and growth opportunities.
• Operational Excellence: Implement scalable processes, tools, and an operating plan to standardize delivery best practices. Utilize analytics and reporting to forecast churn risk and identify upsell/cross-sell opportunities.

Required Experience and Expertise

The ideal candidate possesses deep experience in enterprise account management within the telecom or managed services domain, coupled with strong commercial and leadership acumen.

• Experience: 10+ years of experience in Customer Success, Account Management, or Client Services, with at least 5 years in a leadership role.
• Domain Expertise: Proven success in managing enterprise accounts within Telecom, SaaS, or Managed Services. Deep understanding of Managed Mobility Services and Telecom Expense Management is required.
• Leadership & Presence: Strong leadership skills with experience building and scaling high-performing teams. Must possess executive presence and the ability to effectively engage with C-level stakeholders.
• Skills: Data-driven mindset with strong analytical, communication, negotiation, and problem-solving skills.
• Education: Bachelor’s degree required; MBA or equivalent experience preferred.

An opportunity has emerged in our network for a Director, Procurement - Global IT Category Management at BAE Systems Inc., HQ. This high-impact senior leadership role is responsible for the generation and implementation of a global IT category strategy covering over $1 billion in spend for software, hardware, and implementation services.

This is a full-time, fully remote position, reporting directly to the Chief Supply Chain Officer (CSCO). Travel is estimated at approximately 15–20%.

Key Responsibilities and Strategic Mandate

This Director will serve as an integrated team member of the Global Supply Chain Leadership Team, driving measurable business outcomes by building a global IT sourcing strategy and leading its execution.

• Global Category Strategy: Develop and implement a global IT category strategy covering all elements of category management (define, analysis, execute, and manage), engaging key stakeholders and developing roadmaps based on integrated business plans.
• Sourcing Execution: Execute the global IT category sourcing strategy, including supplier due diligence, risk assessments, requirements collection, RFP creation, proposal analysis, leading and managing complex negotiations, and redlining contract terms.
• Spend Management & Optimization: Manage global IT spend (Indirect and Direct), using analytical tools to analyze the category (spend, market, supplier) and drive the review and delivery of Year over Year (YOY) IT savings and value creation objectives.
• Leadership & Influence: Partner with and influence a global team of IT stakeholders across business areas and geographies, building category management capability. Lead diverse and virtual teams, providing performance management and career guidance.
• Compliance & Risk: Collaboratively work with global Legal teams to ensure contract terms and conditions meet all local and regional requirements, and understand methodologies to mitigate ongoing technology and associated IT supplier risks (e.g., cybersecurity, cloud, AI/ML).

Required Experience and Expertise

The ideal candidate possesses expert knowledge in IT procurement, licensing models, complex negotiations, and global team leadership.

• Experience & Education: Bachelor's degree and 12+ years of related IT Procurement experience, and 5+ years of leadership experience.
• IT Procurement Expertise:
  • Expert knowledge of the various IT licensing models and associated terms and conditions.
  • Knowledgeable in IT products and services, including software, hardware, cloud (IaaS, PaaS & SaaS), telecommunications, and implementation services category management.
• Negotiation & Commercial Skills: Advanced business acumen with excellent negotiation and persuasive skills, specifically with experience negotiating large, complex, single-sourced IT agreements.
• Leadership & Communication: Highly developed relationship-building and stakeholder management skills, with the ability to engage, communicate, negotiate, and influence C-level executives and senior management both internally and externally.
• Compliance & Risk: Understanding of ongoing technology and associated IT supplier risks and methodologies to mitigate them.

An opportunity has emerged in our network for a Director of Research and AI Technology at Georgetown University. This critical leadership position is responsible for blending the university's research IT needs with enterprise Artificial Intelligence (AI) strategy, driving the strategic adoption, development, and compliance of technology across diverse research fields.

This is a full-time, remote position.

Key Responsibilities and Dual Mandate

This Director role is highly strategic and operational, focusing both on cutting-edge AI technology and the complex IT needs of the university's scientific research community.

• AI Strategy & Deployment: Lead AI initiatives across the university, including defining the strategy for and deploying solutions such as enterprise chatbots and agents. Run stakeholder workshops to translate business needs into technical AI requirements.
• Research IT Management: Manage the IT requirements for new and existing research projects across fields like genomics, bioinformatics, chemistry, and physics. Lead a team of Research IT "Expert Resources."
• Compliance & Data Security: Serve as a key partner to the research community by assisting with Data Use Agreements (DUAs) and ensuring all data security, handling, and processing methods comply with sponsor and legal requirements (working closely with the Office of General Counsel).
• System Oversight: Manage and support a suite of critical research administration systems (e.g., GU-Medstar Institutional Review Board (IRB), Cayuse, GUPASS), coordinating upgrades, testing, and strategic enhancements.
• Availability: Ensure the security, availability, recoverability, and optimum performance of all research databases and platforms.

Required Experience and Qualifications

The ideal candidate possesses a deep blend of experience in technical support for scientific research, project management, and the implementation of modern AI solutions.

• Experience in Technology & Management: 7+ years’ work experience in managing technology (e.g., Oracle, Salesforce, relational database systems, network infrastructure).
• AI Implementation: Minimum of 1 year designing or implementing generative or modern AI solutions.
• Research IT Support: Minimum of 5 years providing technical support and project management to researchers in higher education or a related scientific industry.
• Consulting Background (Preferred): 5+ years of experience working in IT management consulting.
• Core Technical Skills:
  • Must understand how to protect the security and integrity of databases and applications on the system and through the network.
  • Experience with declarative development on tools such as Salesforce, Mendix, or Workday.
  • Experience gathering business requirements, creating and maintaining process maps, and mobilizing developers/business stakeholders.
• Availability: Must be willing to participate in a 24x7 support schedule for critical systems.

An opportunity has emerged in our network for an IT Risk Director at CFGI, a firm specializing in IT Internal Audit, SOX compliance, attestation, and various assessments for Fortune 500, mid-cap, and start-up companies.

This is a senior leadership consulting role, offering fully remote work within the United States. Pay information was not provided in the posting.

Role Summary and Leadership Focus

The IT Risk Director is responsible for leading project teams, managing client relationships, driving business development, and taking on internal firm leadership responsibilities for the Risk Advisory team.

• Engagement Oversight: Lead engagements spanning IT Internal Audit, SOX implementation and testing, attestation/certification readiness (SOC 1, SOC 2), business process improvement, and compliance assessments.
• Project Management: Approve engagement scope, project plans, risk assessments, and testing approaches. Review and approve IT controls testing, process narratives, flow charts, and other assessment procedures.
• Client & Stakeholder Interaction: Interact with clients, their external auditors, and other professional service firms. Prepare reports and presentations (including for Audit Committee meetings), identify value-add areas, and develop/manage client relationships.
• Firm Leadership: Serve as part of the Firm's leadership with internal responsibilities for staff development, training, and continuous improvement of the Risk Advisory team.
• Business Development: Actively engage in business development activities with both new and existing clients.

Required Experience and Qualifications

The ideal candidate possesses deep IT audit and risk management experience, combined with strong project management and communication skills.

• Experience: 7 to 12 years of experience in public accounting and/or industry performing IT audit, systems implementations, or Information Security.
• Certifications/Education (Required):
  • Certified CISA, CIA, or other standard auditing certification combined with solid IT audit experience (non-certified hires are required to become certified within 1 year).
  • Undergraduate degree in Computer Science, Information Systems Audit, Management Information Systems, or a similar relevant degree.
• Technical Knowledge: Strong technical skills and a working knowledge of:
  • SOX IT General Controls (ITGC)
  • COSO, SOC 1, and SOC 2
  • Awareness of ISO 27001, NIST standards, HIPAA, FAIR, and other relevant standards.
• Skills: Strong project management skills, excellent interpersonal, written, and oral communication skills, and effective analytical and critical thinking abilities.

An opportunity has emerged in our network for a Managing Senior Director of IT (Information Technology) at the OHSU Foundation. This senior leadership role is pivotal in developing and executing the IT strategy, operations, and governance across the Foundation, ensuring all systems effectively support organizational priorities and align with OHSU (Oregon Health & Science University) partners.

This position is based in Portland, Oregon, and is 100% Remote Eligible (or Hybrid). The starting salary range is $142,019–$176,104 (Step I), dependent on experience. The role also includes an exceptional benefits package, including a 12% pension contribution and 22 days of paid vacation.

Key Responsibilities and Strategic Mandate

This Director serves as the IT leader, Data Security Officer, and HIPAA Compliance Officer, balancing strategic alignment, technical oversight, and team development.

• Strategic IT Leadership: Lead the development and execution of IT strategy, operations, and systems to support Foundation goals. Oversee enterprise platforms, including the Foundation's CRM (Affinaquest), and manage IT procurement, vendor relationships, and budget.
• Data Security and Governance: Direct data governance strategy and ensure data integrity, accessibility, and security. Lead disaster recovery, business continuity, and risk management programs.
• Compliance Officer: Serve as the Foundation’s Data Security Officer and HIPAA Compliance Officer, ensuring compliance with federal/state regulations and OHSU ITG policies.
• System Integration: Partner closely with Foundation and OHSU stakeholders to guide strategic decisions and align and integrate Foundation systems into the broader institutional ecosystem.
• Team Management: Provide leadership, coaching, and direct supervision to a cross-functional IT team, fostering an inclusive, innovative, and collaborative culture.

Required Experience and Leadership Profile

The ideal candidate brings significant progressive IT experience, expertise in data security/governance, and proven leadership skills in complex environments.

• Experience: 10+ years of progressive IT experience in complex organizations, with proven ability to manage teams, systems, and infrastructure at scale.
• Strategic Execution: Experience developing and executing IT roadmaps with a focus on system architecture, scalability, and integration.
• CRM & Data:
  • Hands-on experience with enterprise CRM platforms (e.g., Salesforce, Affinaquest), including configuration and optimization.
  • Direct experience overseeing data infrastructure and business intelligence environments, including ETL processes, data warehousing, and analytics.
• Security & Compliance: Strong understanding of data security frameworks, compliance requirements (HIPAA, GDPR), and governance best practices.
• Team Leadership: Track record of leading and mentoring a dynamic, diverse team, promoting transparent communication, and driving continuous improvement.

An opportunity has emerged in our network for a Director of Strategy Advancement within the Associate Technology Experience (ATX) team at Humana. This senior leadership role provides the visionary direction across product, experience design, and insights to significantly enhance the end-to-end technology experience for all Humana associates, driving productivity, engagement, and satisfaction.

This is a full-time, fully remote (Nationwide) position. The estimated starting base salary range is $168,000–$231,000 per year, plus eligibility for a bonus incentive plan.

Role Overview and Strategic Mandate

The Director will be at the forefront of advancing the ATX vision, acting as a collaboration catalyst across all ATX disciplines (product, design, architecture, engineering, and support) to help Humana's associates achieve their peak productivity.

• Strategic Leadership: Set the vision, strategy, and roadmap for ATX products, services, design, and insights initiatives, ensuring exceptional technology experiences.
• Product and Design Excellence: Drive human-centered design practices, championing usability, accessibility, and customer-centric experiences. Oversee the entire product lifecycle from ideation to delivery.
• Insights and Analytics: Lead research and analytics functions to gather actionable insights on associate technology needs, pain points, and usage patterns. Translate insights into prioritized opportunities, measurable KPIs, and business outcomes.
• Cross-functional Collaboration: Partner strategically with IT, HR, and business/IT segment leaders to ensure the technology experience aligns with enterprise requirements and end-user needs.
• Innovation: Promote a culture of experimentation, rapid iteration, and advanced solutioning using emerging technologies, continuously seeking opportunities to improve the associate technology experience.

Required Experience and Qualifications

This role requires extensive, progressive experience blending product strategy, design leadership, and technology experience management within large organizations.

• Experience: 8+ total years of progressive experience in product strategy, digital design, and/or technology experience leadership for large organizations.
• Leadership: Proven ability to lead cross-functional teams and navigate complex stakeholder environments.
• Strategy & Standards: Strong knowledge of technology experience standards, digital tools, and enterprise strategies.
• Skills: Exceptional analytical, strategic thinking, and communication skills.

Preferred Experience includes a demonstrated success in transforming enterprise technology experiences for employees/associates, a track record in leveraging data and insights for sustained product improvement, and 3+ years of technology product management and/or digital/service design leadership experience.

An opportunity has emerged in our network for a Director of Technology & Integrations at Baylor Genetics, a healthcare platform focusing on genetic testing and diagnostics. This senior leadership position is critical for defining the vision, strategy, and execution of all external and internal system integrations across the platform.

This is a full-time, remote role (with headquarters in Houston, TX), targeting an expert with deep healthcare experience who can build a robust, compliant, and scalable integration ecosystem.

Key Responsibilities and Integration Strategy

The Director will act as both a technical expert and a primary business communicator, responsible for modernizing the platform and aligning integrations with client and regulatory needs.

• Vision & Strategy: Define and execute the long-term strategy for the integration platform. Lead platform modernization efforts, including the transition to scalable, event-driven, and API-first architectures.
• Healthcare Integration: Oversee the design and development of integration services, APIs, and connectors using essential healthcare standards (HL7, FHIR, EDI, REST, SFTP).
• Stakeholder & Customer Engagement: Act as the primary technical leader and trusted advisor in conversations with key enterprise clients and integration partners. Translate business requirements into scalable technical solutions.
• Compliance & Reliability: Ensure all solutions are secure and compliant (HIPAA, SOC2, HITRUST) and performant under high-volume usage. Establish health monitoring, SLA tracking, and alerting across integration systems.
• Team Leadership: Lead and grow high-performing engineering teams, establishing best practices for integration development, documentation, and observability.

Required Experience and Technical Expertise

The ideal candidate possesses extensive experience in integration engineering, specifically within the highly regulated healthcare domain.

• Experience: 12+ years of experience in software/integration engineering with at least 4–5 years in a leadership role.
• Healthcare Integration Standards: Deep understanding of healthcare integration standards and protocols (e.g., HL7, FHIR, CCD, X12, SFTP, APIs).
• EHR/EMR Integration: Experience integrating with EHRs/EMRs (e.g., Epic, Cerner, Athenahealth) and healthcare partner ecosystems.
• Architecture: Strong architectural foundation in designing scalable, resilient integration platforms, including hands-on experience with API management and messaging queues (Kafka, RabbitMQ).
• Compliance: Familiarity with compliance standards such as HIPAA, SOC2, and HITRUST is required.

Preferred Qualifications include direct experience with HL7/FHIR, EPIC integrations, working in a SaaS healthcare environment, and exposure to integration engines like Mirth, Redox, or Rhapsody.

An opportunity has emerged in our network for a Head of Platform Innovation at Lendistry, the nation's largest minority-led, tech-savvy lender for small businesses and commercial real estate. This is a critical senior leadership role reporting directly to the Chief Technology Officer (CTO), sitting at the intersection of technology, innovation, and business strategy.

This is a full-time position, with a preferred hybrid presence in Los Angeles, Tustin, or Dallas, TX, but is open to Remote (AZ). The US base salary range is $256,000–$300,000 annually, plus variable compensation elements.

The Role and Visionary Mandate

This leader is both visionary and execution-oriented, responsible for shaping and executing the future of Lendistry's technology platform strategy, balancing stability with a culture of experimentation and calculated risk-taking.

• Innovation Roadmap Leadership: Lead and drive Lendistry’s platform innovation roadmap, aligning with the company's long-term strategy and business goals.
• Technology Scouting & Piloting: Identify, evaluate, and pilot new technologies or services that enhance the core lending platform and user experience.
• Ideation to Scale: Lead platform ideation and incubation efforts, from early-stage discovery through to Minimum Viable Product (MVP) and scaling.
• AI/ML Application: Lead initiatives to develop practical applications of AI and Machine Learning within lending products.
• Cross-Functional Collaboration: Collaborate with Product, Engineering, and business stakeholders to identify expansion opportunities. Manage a cross-functional team of innovators and analysts to drive key projects.
• Frameworks & Governance: Establish platform innovation best practices, frameworks (e.g., design thinking, lean startup), and KPIs to ensure alignment across departments.

Required Experience and Expertise

This executive role demands extensive experience in driving platform strategy, technology innovation, and multidisciplinary team leadership in a fast-paced, high-growth environment.

• Experience: 15+ years of experience in platform innovation, product strategy, or technology leadership within a fast-paced, high-growth environment.
• Platform & Execution: Proven track record of successfully leading platform and technology innovation efforts from concept through execution. Java EE required.
• Technical Depth: Strong understanding of enterprise SaaS platforms, APIs, system integrations, and Platform-as-a-Service (PaaS) models.
• Methodologies: Deep knowledge of Agile methodologies, innovation frameworks (design thinking, lean startup), and platform lifecycle management.
• Leadership & Influence: Experience leading multidisciplinary teams and comfort influencing senior leadership and collaborating across functions.
• Strategy: Strong analytical and strategic thinking skills, with the ability to assess technical feasibility and ROI.

An opportunity has emerged in our network for a Vice President of Client Support for the Technical Assistance Center (TAC) at Nuvem. This is a critical senior leadership role responsible for building the TAC from the ground up, defining its strategy, technology stack, and performance metrics to ensure exceptional client support.

This is a fully remote position, reporting directly to the Senior Vice President of Customer Success, and requires up to 10–15% travel.

The Role and Core Mandate: Building the TAC

This VP will be the pivotal leader in establishing and enhancing Nuvem's client support capabilities, focusing on operational execution, technology selection, and strategic alignment with product teams.

• Build and Manage the TAC: Develop and implement the strategy for the Technical Assistance Center. Hire, train, and manage a team of support professionals and evaluate/optimize all client support channels.
• Define KPIs and Metrics: Establish clear Key Performance Indicators (KPIs) to measure the effectiveness of the TAC and client support initiatives, then monitor performance against these metrics.
• Technology Selection: Research and select appropriate technology solutions and ticketing systems that enhance support efficiency and integrate seamlessly with existing tools.
• Develop Escalation Processes: Define and implement a robust escalation process for handling complex client issues, ensuring timely resolution and adherence to best practices by the support team.
• Prioritize Client Needs & Insights: Collaborate closely with Product and Engineering teams to relay client feedback and insights, prioritizing product improvements based on customer needs. Conduct regular client satisfaction assessments to drive continuous improvement.

Required Experience and Qualifications

This senior role demands extensive leadership experience in building and scaling technical support functions, preferably in high-tech or data-focused industries.

• Experience: A minimum of 10 years of experience in client support, technical assistance, or customer service roles in a leadership capacity.
• TAC Leadership: Proven record of building and managing a technical assistance or customer support function within a healthcare, technology, or data processing environment.
• Education: Bachelor’s degree in Business Administration, Information Technology, or previous experience leading a Technical Assistance Center at a senior level.
• Technical Acumen: Strong understanding of ticketing systems, CRM software, and technical support processes.
• Skills: Excellent analytical and critical thinking skills to derive actionable insights from data, coupled with exceptional communication and people skills for engaging both clients and internal stakeholders.

An opportunity has emerged in our network for a Director of IT Service Delivery and Productivity Tools at ConsultNet. This senior leadership role is critical for defining the vision and strategy for how enterprise teams interact with technology, ensuring service excellence, and driving the strategic adoption of modern collaboration platforms.

This position is a Contract-to-Hire (CTH) opportunity, is fully remote (US), and offers a pay rate of $75–$80 per hour.

Role Summary and Strategic Focus

The Director will lead a high-performing team to elevate the end-user experience and ensure the seamless, ITIL-aligned delivery of all IT end-user services and support operations across the enterprise.

Key Responsibilities

• Strategic Leadership: Define and execute the long-term strategy for IT service delivery, end-user computing, and enterprise productivity platforms.
• Productivity Platforms: Direct the implementation, management, and optimization of collaboration tools such as Microsoft 365, Slack, Google Workspace, and Zoom, developing roadmaps to drive innovation and adoption.
• Service Excellence: Oversee all aspects of IT end-user services (hardware, software, support), ensuring customer satisfaction and adherence to ITIL-aligned practices.
• Governance & Vendor Management: Establish KPIs, measure service performance, and ensure budget accountability by building and managing strategic vendor partnerships.
• Change Leadership: Act as a change leader, fostering continuous improvement and enabling seamless integration of new technologies across the organization.

Required Experience and Qualifications

This role requires extensive experience in IT service management and a proven history of leading digital workplace transformations at scale.

• Experience: 10+ years of IT experience, including 5+ years in senior leadership roles overseeing IT service delivery or end-user computing at scale.
• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).
• Core Expertise:
  • Deep knowledge of ITIL practices and IT service management frameworks.
  • Proven expertise with productivity and collaboration tools, including enterprise-wide rollouts.
  • Strong track record of building and leading high-performing teams in complex environments.

Preferred Qualifications

• Advanced certifications (e.g., ITIL Expert, Microsoft Certified, Google Workspace Administrator).
• Experience implementing automation, AI, or self-service technologies to optimize IT services.
• Leadership of large-scale digital transformation or collaboration platform initiatives.

An opportunity has emerged in our network for a Director, Customer Support & Review Programs at G2, the world's largest and most trusted software marketplace, used by over 100 million people annually. This is a senior leadership role responsible for two distinct yet complementary global operational teams: Customer Support and Customer Review Programs.

This is a full-time position, listed as Chicago or Remote (US), reporting to the Revenue department. The total compensation package (Base + Bonus) is targeted at $175,000–$200,000.

The Role and Operational Vision

This Director will lead approximately 4 managers/team leads and over 20 global resources across the US, APAC, and EMEA. The core mission is to achieve measurable business outcomes through operational excellence, human productivity, and significant customer impact, leveraging AI and automation for scale.

• Leadership & Strategy: Lead and manage the two distinct teams, establishing a unified operational vision while ensuring each function meets its defined KPIs, service levels, and productivity goals. Serve as an advocate for operational teams in cross-functional planning with Product, Engineering, Marketing, and Customer Success.
• Operational Excellence & AI: Drive process standardization and efficiency across both functions. Oversee the deployment and optimization of AI tooling (e.g., Forethought) and automation solutions to improve productivity, case resolution speed, and campaign execution rates. Ensure global coverage models are optimized for continuous, cost-efficient service.
• Customer Outcomes: Maintain high standards for customer satisfaction (CSAT). Ensure the Customer Review Programs team delivers measurable contributions to review volume, quality, and strategic campaign impact, while Customer Support operations meet SLAs and improve AI deflection/self-service success rates.
• Team Development: Hire, coach, and develop managers/team leads, creating career paths that encourage skill development across both operational and strategic campaign roles.

Required Experience and Technical Qualifications

The ideal candidate is a data-driven operational leader with a proven track record of scaling multiple customer-facing functions in a global SaaS environment, with a focus on implementing AI tools.

• Experience: Minimum 8 years in operational leadership and management roles within technology or SaaS organizations, with experience managing multiple teams or functions.
• Operational Excellence: Proven success in delivering operational excellence in both customer-facing support and program execution environments.
• AI & Automation: Demonstrated experience implementing and scaling AI and automation tools; Forethought.ai experience strongly preferred.
• Tooling: Proficient in operational toolsets, including Salesforce Service Cloud, Jira, and analytics platforms.
• Leadership: Experience leading global teams with diverse operational goals and distributed workforces.
• Collaboration: Strong cross-functional collaboration skills, with a track record of aligning with Product, Engineering, Marketing, and Customer Success stakeholders.

An opportunity has emerged in our network for a Director of Customer Success at Backblaze, the object storage leader in the open cloud movement, generating over $125 million in revenue and managing over three billion gigabytes of data. This is a senior leadership, remote-US role that is fundamentally a builder's role, requiring a blend of commercial accountability and operational scale.

The expected base salary range for this role is $169,000–$230,000, plus a comprehensive benefits package including RSU grants and an ESPP program.

The Role and Commercial Ownership

Reporting to the VP of Customer Success, this Director will be accountable for driving measurable growth through customer success, owning the entire revenue outcome from the customer base across all segments (enterprise to long-tail).

• Revenue Ownership & Growth:
  • Directly own Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and expansion revenue targets across all customer segments.
  • Drive expansions, upsells, and renewals in close partnership with Sales.
  • Build playbooks and processes to consistently generate Customer Success Qualified Leads (CSQLs) and expansion opportunities.
  • Create rigorous account planning, QBR (Quarterly Business Review) frameworks, and value realization programs to prove ROI and drive commercial conversations.
• Operational Rigor & Scale: Design and execute customer journeys across all segments—from high-touch enterprise to automated long-tail engagement. Implement scalable systems and automation to improve efficiency and expand coverage.
• Enterprise Leadership: Oversee strategic enterprise accounts, ensuring executive alignment and proactive growth strategies. Act as a senior escalation point while coaching CSMs to elevate their commercial acumen and executive presence.
• Cross-Functional Influence: Act as the customer’s advocate, partnering with Sales, Product, Marketing, and Support to maximize value delivery and capture, and elevate customer stories into advocacy and case studies.

Required Experience and Qualifications

The ideal candidate is a metrics-driven leader with a proven track record of converting customer value into measurable revenue growth within a SaaS environment.

• Experience: 10+ years in Customer Success, Account Management, or related SaaS leadership roles; at least 3+ years managing teams.
• Commercial Expertise: Proven track record of owning and delivering on revenue targets through expansions, upsells, and retention. Deep experience with enterprise accounts and commercial cycles.
• Mindset & Acumen: Metrics-driven mindset and fluency in key metrics (NRR, GRR, churn, CSQLs, expansion pipeline contribution). High EQ and executive presence.
• Operational Strength: Able to build scalable processes and frameworks (a true "builder's role").
• Technology Familiarity: Familiarity with Salesforce, CS platforms (Gainsight, ChurnZero, etc), and sales enablement tools (Gong a plus).

An opportunity has emerged in our network for an IT Operations Manager (ITOM) at Microsoft within the Cloud Operations & Innovation (CO+I) division, the engine that powers Microsoft's cloud services, including Azure, Office 365, and Xbox.

This is a full-time, People Manager role located in Milwaukee, Wisconsin, with a mandate to lead and manage a diverse team of technical individual contributors and oversee site services and logistics for a critical datacenter.

Key Responsibilities and Leadership Focus

The IT Operations Manager is a leadership position responsible for ensuring operational stability, quality, safety, and talent development within the datacenter environment.

• Team Leadership & Development: Lead and manage a team of high-performing individual contributors, focusing on their talent development, coaching, and aligning them with the "One Microsoft" culture and values.
• Datacenter Oversight: Manage and oversee all datacenter site services, logistics, and deployment activities.
• Operational Stability: Analyze production operations and initiate corrective actions to ensure operational stability and the successful delivery of service levels, collaborating with multiple internal business groups.
• Quality & Compliance: Initiate and establish quality standards for the datacenter teams and manage those initiatives through to completion. Empower a culture of safety, security, and compliance in all datacenter activities.

Required Experience and Qualifications

This role requires proven experience in managing mission-critical physical operations and leading a technical workforce.

• Experience in Service Management: 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT/critical environment infrastructure).
• Leadership Experience: At least 2+ years experience leading and motivating a diverse, technical workforce.
• Availability: Willingness to work flexible hours, non-business hours, or other scenarios required by the rhythm of the business.
• Security: Ability to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.

Preferred Qualifications include enterprise-level experience managing large-scale, complex projects/programs, working knowledge of audit and compliance requirements, and a degree in a technical field (Engineering, Computer Science).

Compensation

The base salary range for this role varies based on the level (M4 or M5) and location.

• Datacenter Operations Management M4 (US Typical Range): $102,600 - $202,800 per year.
• Datacenter Operations Management M5 (US Typical Range): $127,600 - $229,200 per year. (Higher ranges apply to specific high-cost locations like the San Francisco Bay area and New York City metropolitan area).