An opportunity is available for a Cloud Governance Director focused on establishing and leading the Cloud FinOps practice. This role is critical for optimizing cloud costs, ensuring financial accountability and transparency, and maximizing the business value of cloud investments.

This is a full-time, fully remote position.

Role Summary and FinOps Mandate

The Director is responsible for managing the day-to-day operations of the FinOps program, requiring a strong understanding of cloud pricing models, financial analysis, and cost optimization levers across the organization's cloud environment.

Key Responsibilities

• Cost Management and Optimization (35%): The primary focus is on identifying opportunities to save costs and driving initiatives that reduce cloud expenditures without sacrificing performance. This includes using analytical skills to monitor, analyze, and report on cloud usage and spending.
• Cloud Governance Platform (35%): Own and maintain the cloud governance platform used to facilitate FinOps workflows. Develop expertise with the toolset, create reporting capabilities, and communicate cloud spend visibility throughout the organization.
• Financial Accountability: Drive expense transparency across products, customers, and lines of business. Develop and maintain financial models to forecast cloud costs, track spend against budgets, and provide insights into cost trends and anomalies.
• FinOps Strategy Development (10%): Lead the development and implementation of a FinOps strategy, including building and maintaining a cloud financial management framework with budgeting and forecasting.
• Collaboration & Education: Collaborate extensively with finance, engineering, product, and operations teams to align cloud spending with business objectives. Educate and train teams on cloud cost management best practices.

Required Experience and Qualifications

The ideal candidate is a highly experienced professional adept at combining financial analysis, cloud technology expertise (AWS/Azure), and data management skills to drive business value.

• Work Experience: 7 or more years of applicable experience.
• Cloud FinOps Focus: At least 2 years in a role focused on cloud financial management, with strong skills in financial analysis, cloud computing, and data management.
• Technical Aptitude: Familiarity with cloud infrastructure, primarily Azure and AWS, and a solid understanding of cloud platforms and their pricing models.
• Data Proficiency: Proficiency in analyzing data, familiarity with tools like SQL, and creating visualizations with BI platforms.
• Education: A Bachelor's degree is required (Information Technology, Business Administration, or a related field is preferred).
• Skills: Excellent communication (ability to communicate technical and financial concepts to diverse audiences), teamwork, problem-solving, and project management skills.

An opportunity is available for an ITSM Director at R1, a leading provider of technology-driven solutions that transform the patient experience and financial performance for hospitals and medical groups. This director will lead the organization's ITSM area, focusing heavily on implementing and maturing the Service Transition processes.

This is a full-time, remote position within the U.S. The base pay range is $115,000.00 – $167,640.70 per year, with eligibility for an annual bonus plan targeting 20.00%.

Role Summary and ITIL/Service Transition Mandate

This Director is responsible for ensuring all technology systems and services align with strategic organizational goals by applying advanced ITIL and ITSM frameworks. The role's primary focus is the implementation and continuous improvement of core Service Transition and Service Operations processes.

Key Responsibilities

• ITSM & ITIL Leadership: Oversee core Service Transition (Change, Release, Configuration, Knowledge) & Service Operations (Problem & Incident) processes for the IT organization.
• Framework Maturity: Champion ITIL framework adoption and maturity throughout the IT organization, establishing and maintaining governance models that support both stability and agility.
• Continuous Improvement: Drive continuous improvement by identifying and implementing opportunities for automation and process refinement. Lead postmortems for major releases and incidents.
• Cross-Functional Alignment: Collaborate with IT and Software Engineering executive leadership to align frameworks and processes with business needs, coordinating cross-functional collaboration between these areas.
• Reporting & Compliance: Provide necessary KPI/Metric data and reporting to senior leadership. Maintain documentation of procedures for audit and compliance reviews, ensuring practices comply with all regulatory standards.
• CMDB & Release Management: Ensure the continued management and data accuracy within the CMDB (Configuration Management Database). Negotiate, plan, and manage all release activities.

Required Experience and Technical Qualifications

The ideal candidate is a proven ITSM leader with deep, hands-on experience implementing ITIL frameworks, specifically with proficiency in the ServiceNow platform.

• Experience: 8–10 years of experience in IT Operations, with at least 5 years in ITSM leadership roles.
• ITIL Expertise: Proven experience implementing and managing ITIL-based service management frameworks.
• Certifications: ITIL V4 certification (Intermediate or Expert level preferred).
• Tooling: 5+ years’ experience with ITSM Tooling (ServiceNow preferred).
• Development Knowledge: Advanced knowledge of the Software Development Lifecycle (SDLC), and knowledge of DevOps & Agile. Experience in integrating ITSM and CI/CD workflows is a key plus.
• Leadership Skills: Excellent leadership and team-building capabilities, with demonstrated ability in leading cross-functional work teams toward task completion.

An opportunity is available for a Service Delivery Director to lead the successful delivery of technical services to clients. This pivotal role is responsible for ensuring services meet established quality, timeline, and Service Level Objectives (SLOs) while driving continuous improvement and fostering strong client relationships.

This is a full-time, remote position within the United States.

Role Summary and Core Responsibilities

The Director acts as the primary service delivery leader and liaison, blending operational oversight with strategic client management, focusing heavily on performance, compliance, and team leadership.

Key Responsibilities

• Service Delivery Oversight: Ensure the delivery of services meets agreed-upon quality, timelines, and service-level objectives (SLOs). Monitor service performance metrics and report progress to clients and internal stakeholders.
• Client & Contract Management: Act as the primary point of contact for clients, building and maintaining strong relationships to understand needs and address concerns. Manage client contracts, ensuring compliance with agreed terms, monitoring performance, and negotiating changes or renewals.
• Incident & Problem Management: Take ownership of critical incidents, coordinate swift resolution with technical teams, and implement measures to prevent recurrence, ensuring high service continuity.
• Team Leadership & Process Improvement: Manage and guide service teams, assigning responsibilities and ensuring alignment with client expectations. Continuously identify and implement improvements to enhance service efficiency and quality.
• Compliance & Risk: Ensure adherence to organizational policies and relevant regulatory requirements while proactively managing risks.
• Vendor Coordination: Manage relationships and contracts with vendors and third-party service providers to ensure seamless service delivery.

Required Experience and Qualifications

The ideal candidate possesses deep expertise in IT service management, technical knowledge, and a significant background in leadership, particularly within the healthcare sector.

• Experience: 5–10 years of relevant experience in managing IT services, client relationships, or technical teams.
• Leadership: 5+ years in a leadership or managerial capacity, overseeing teams or projects.
• Industry Expertise (Critical): Deep knowledge and experience with IS&T enablement of care delivery and operations of acute care facilities (Healthcare Provider Industry Experience).
• Technical & Service Expertise: A solid understanding of IT infrastructure, networks, and systems relevant to managed services. Expertise in SLAs, performance metrics, and service management processes.
• Education: Bachelor’s Degree (minimum) in Information Technology, Business Administration, Computer Science, or a related field.
• Key Skills: Proficiency in project management, contract negotiation, conflict resolution, and strategic performance analysis.

An opportunity is available for an IT Director - Risk Assessment at Signet Jewelers, the world's largest retailer of diamond jewelry, operating iconic brands like Kay Jewelers and Zales. Despite the title, the responsibilities detailed in the job description indicate a focus on Information Security with a heavy emphasis on Third-Party/Vendor Risk Management.

This is a full-time, fully remote position.

Role Summary and Vendor Risk Management Focus

This leadership position is titled "Director of Information Security" within the job description and is responsible for providing executive leadership over infrastructure-related security matters. The primary focus is on establishing, evolving, and championing the global vendor risk assessment program across the organization and its supply chain.

Key Responsibilities

• Vendor Risk Program Ownership: Manage and evolve the vendor risk assessment program. Design the due diligence process and implement risk mitigation strategies.
• Global Risk Management: Manage vendor cybersecurity risk across the global supply chain, implementing frameworks such as NIST CSF and developing risk scores based on vendor impact and criticality.
• Contract & Compliance Enforcement: Work closely with procurement and legal teams to ensure contractual security clauses are enforced. Optionally, review vendor Data Protection Impact Assessments (DPIAs).
• Executive Communication & Response: Report regularly to senior leadership, including the CISO, on the state of third-party security risk. Lead incident response coordination for vendor-related breaches.
• Operational Management: Maintain a risk register of critical vendor findings, ensure timely remediation, and track SLAs. Serve as the primary contact for vendor security discussions and due diligence support.
• Security Transformation: Oversee the security of large IT environments through transformation initiatives, including network security re-architecture, host security architecture, security incident response, and vulnerability management programs.

Required Experience and Qualifications

The ideal candidate is an experienced security leader with a track record of overseeing large IT environments and managing complex, large-scale programs and teams.

• Experience: 10+ years of related experience.
• Program Leadership: Experience in project management, from conception to delivery, including managing large, complex projects and large teams.
• Consulting Management: Experience managing consultants/contractors at scale.
• Technical Depth: Extensive experience with a variety of security control tools and processes.
• Leadership Skills: Strong communication and interpersonal skills, with the ability to independently set direction and own resolution.
• Education: Bachelor’s degree, or equivalent experience. Certifications are a plus.

An opportunity is available for a Director of Cloud Operations at Advantive, a fast-growing software company that provides solutions to the manufacturing and distribution sectors. This senior leader is responsible for developing and executing Advantive’s global hosting strategy and driving operational excellence across all client-facing cloud environments.

This is a full-time, remote position within the U.S. The role is categorized under Hosting.

Role Summary and Strategic Mandate

The Director is tasked with ensuring the reliable, secure, and cost-effective delivery of Advantive’s SaaS products. This involves strategic planning, financial management, and hands-on operational leadership across a multi-cloud landscape.

Key Responsibilities

• Strategic Planning & Governance: Drive alignment between cloud operations and business goals. Develop and maintain governance frameworks to ensure compliance, risk management, and strategic oversight across all cloud environments.
• Cloud Strategy & Operations: Oversee cloud operations for external-facing SaaS products hosted across a multi-cloud environment (AWS, Azure, and specialized platforms). Continuously enhance observability, monitoring, Disaster Recovery (DR), and Business Continuity practices.
• Financial Management & Cost Optimization: Lead cloud cost optimization initiatives, including budgeting, forecasting, and spend analysis across platforms. Develop strategies to reduce operational expenses and partner with Finance to ensure transparency and accountability.
• Performance & Service Delivery: Ensure system uptime and strict SLA adherence for all production systems. Champion robust incident management and escalation protocols.
• Leadership & People Development: Manage and develop a global team plus offshore vendor teams. Lead vendor partnerships, negotiating contracts and ensuring performance through SLAs and KPIs.

Required Experience and Qualifications

The ideal candidate is an experienced cloud leader with a strong technical background, commercial acumen, and proven success in managing geographically distributed teams and multi-cloud environments.

• Experience: 5+ years of cloud operations leadership experience.
• Domain Expertise: Proven track record managing multi-cloud (AWS + Azure) environments and experience with SaaS operations for customer-facing products.
• Certifications: AWS and/or Azure cloud certifications are required.
• Team & Vendor Management: Proven ability to build, scale, and optimize geographically distributed teams. Extensive vendor management experience across global and offshore teams.
• Skills: Strong technical foundation with the ability to balance strategy, execution, and people development. Must demonstrate attention to detail, proactive problem-solving, and disciplined execution.
• First 90 Days: Objectives include assessing team strengths/gaps, stabilizing key processes, reviewing/aligning SLAs, and building relationships with Delivery and Customer-facing teams.

An opportunity is available for a Director of IT Systems at Jumpstart, a national early education organization dedicated to ensuring every child enters kindergarten prepared to succeed. This mid-level leadership role is responsible for the strategy, performance, and hands-on management of the organization's entire IT infrastructure.

This is a full-time, remote position, flexible anywhere within the U.S. The salary range is $93,500 – $126,500 annually.

Role Summary and Hands-On Strategy

Reporting to the Head of Digital Enablement and Operations, this Director ensures secure, reliable, and user-friendly technology for a national, remote-first staff. The role demands both strategic vision and deep technical proficiency in administration, security, and support.

Key Responsibilities

• IT Operations & Support Oversight (35%): Manage and coordinate with the Managed Service Provider (MSP). Oversee the internal help desk, triaging and resolving tickets directly, managing metrics, and handling seamless technology onboarding/offboarding for the entire staff.
• Systems Administration & Configuration (20%): Serve as the principal administrator for the Microsoft 365 ecosystem (Entra/Azure AD, Teams, SharePoint, Group Policy). Configure and support networking, file permissions, and identity management. Implement and maintain automation and scripting solutions (e.g., PowerShell).
• Security, Risk & Continuity (20%): Lead cybersecurity and risk management efforts, including incident response, access controls, and vulnerability mitigation. Verify and test backups and disaster recovery processes to ensure business continuity.
• Vendor & Technology Management (15%): Lead contract review, renewal, and selection processes for IT vendors and platforms. Monitor vendor and MSP performance against service-level agreements.

Required Experience and Technical Qualifications

The ideal candidate is a mission-driven technologist with a proven background in managing IT infrastructure, specializing in the Microsoft and cloud ecosystem.

• Experience: 5+ years of experience in IT systems administration, infrastructure support, and vendor/MSP management.
• Core Systems Expertise: Advanced knowledge of Microsoft 365 ecosystem (Windows OS, Entra/Azure AD, Teams, SharePoint, Group Policy) and proficiency in Active Directory management.
• Infrastructure & Automation: Experience with server administration (physical and virtual) and cloud infrastructure (such as AWS). Scripting and automation skills (PowerShell required).
• Technical Skills: Familiarity with networking principles, backup systems, and disaster recovery planning.
• Work Style: Strong organizational, troubleshooting, and communication skills, with the ability to work independently in a distributed, remote-first environment.

An opportunity is available for a deep Principal Technical Program Manager (TPM) at SentinelOne, a leader in AI-powered, data-driven cybersecurity. This role sits within the Strategic Programs office of the Product & Technology organization, focusing on large-scale, cross-product delivery.

This is a full-time, remote position within the United States. The base salary range is $208,000–$280,000 USD.

Role Summary and Strategic Program Delivery

Reporting to the Sr. Director of Strategic Programs & Delivery, this individual will selectively lead key large cross-product programs across SentinelOne. The role is focused on instilling ownership, driving predictability, and proactively mitigating risks across the Product & Technology organization.

Key Responsibilities

• Program Leadership & Predictability: Lead key large cross-product programs, following the Program Operating Model to drive delivery and instill a sense of ownership and predictability within the broader teams.
• Risk & Process Management: Evaluate and suggest processes to anticipate, identify, and mitigate potential issues. Coach teams on risk, dependency, and stakeholder management best practices.
• Data & Metrics: Develop and deliver Jira & Atlassian Analytics dashboards. Regularly review and redefine Key Performance Indicators (KPIs) to measure the success and impact of projects, utilizing data and metrics to inform decisions.
• Cross-Functional Collaboration: Foster strong cross-functional collaboration, breaking down silos and encouraging open communication between globally diverse teams.
• Business Acumen: Ensure a holistic approach by not just being technically adept, but also understanding the business side of things.

Required Experience and Technical Qualifications

The ideal candidate is a highly experienced, deeply technical program manager with a background in software development, strong analytical skills, and significant experience in the enterprise software space, preferably in security.

• Program Experience: 10+ years of progressive experience working in enterprise software, preferably in the security industry.
• Analytical Tools: 7+ years of experience in Jira, Jira Dashboards, and BI/Analytics Tools (JQL, SQL).
• Technical Foundation: 5–7 years of experience as a former software developer is required. Must have a comprehensive understanding of the software development lifecycle.
• Leadership & Influence: Expertise in managing diverse stakeholder expectations and a strong knack for relationship-building and interfacing with various organizational levels.
• Skills: The ability to articulate complex ideas clearly and drive requirements with global teams. Proven track record of making informed decisions and standing firm when necessary to drive project success.

An opportunity is available for a Principal Technical Program Manager (TPM) at Zillow, within the Industry Software organization. This team builds the platforms and tools that are essential for real estate professionals (agents, brokers, MLS partners) to succeed on the world's largest online real estate marketplace.

This is a full-time, fully remote (USA) position. The base salary ranges from $169,300 to $284,700 annually, depending on location, and is also eligible for equity awards.

Role Summary and Strategic Mandate

The Principal TPM acts as the "glue and the grease" between Product Management and Engineering teams. This high-impact role is responsible for managing the lifecycle and execution of Zillow’s largest and most critical cross-functional technology initiatives that simplify workflows and deliver growth and productivity to industry professionals.

Key Responsibilities

• Program Leadership: Drive large programs to achieve organizational goals by managing complex, cross-functional technology initiatives at both the tactical and strategic level.
• Team Support: Support ** multiple engineering teams** that drive full-stack development of tools, systems, and applications for real estate professionals.
• Risk & Trade-off Management: Assess risks, anticipate bottlenecks, and balance business needs versus technical constraints. This includes making crucial trade-offs between short-term needs and long-term architectural health.
• Cross-Functional Collaboration: Act as the liaison for engineering with partners in Product Management, Design, UX Research, Marketing, and Partnerships, facilitating communication and engineering efficiency.
• Reporting & Escalation: Maintain and report on program status, identify risks and gaps, and engage leadership effectively when needed to find a path forward in difficult situations.

Required Experience and Technical Qualifications

The ideal candidate is an experienced TPM with a solid technical foundation in web and distributed systems, capable of leading significant projects in a fast-paced, data-driven environment.

• Experience: 7+ years of experience in software program management, including leading significant cross-functional projects in mid-size or large companies.
• Technical Foundation (Required): A solid, first-hand understanding of current web development technologies, distributed architecture, and agile development methodology. Mobile experience is a plus.
• Vision & Strategy: Strong business and technical vision and the ability to clearly communicate that vision.
• Analytical Skills: Must be able to think clearly, analyze quantitatively, problem-solve, scope technical requirements, and prioritize tasks.
• Soft Skills: Outstanding oral and written communication skills and the ability to balance multiple competing priorities in a fast-paced environment.

An opportunity is available for a Program Manager (PM) at Diné Development Corporation (DDC), a Navajo Nation-owned family of companies providing IT and professional solutions to federal, state, and tribal agencies. This critical role is responsible for overseeing all operational, technical, and financial aspects of a program to ensure successful execution and alignment with mission objectives.

This position is remote (US), with an occasional travel requirement (CONUS and OCONUS).

Role Summary and Mission-Critical Focus

The Program Manager acts as the primary interface between the Government PM and the technical teams, providing oversight for all aspects of a complex program, including C2SET (Command and Control Systems) sustainment and modernization efforts.

Key Responsibilities

• Program Leadership: Manage all aspects of the program lifecycle (planning, execution, monitoring, and closure), ensuring alignment with Government PM objectives and mission goals.
• Technical & Operational Oversight: Coordinate operational sustainment and modernization efforts for C2SET systems, including software, models, algorithms, and interfaces. Provide guidance to technical teams, ensuring adherence to Agile methodologies and DevSecOps practices.
• Compliance & Security: Ensure strict adherence to DoD Risk Management Framework (RMF) processes, cybersecurity directives, and applicable regulations. Manage and mitigate program risks, providing resolution plans.
• Financial & Reporting: Oversee program budgets, cost control, and resource allocation. Prepare and deliver program status reports, metrics, and deliverables as prescribed in the CDRL (Contract Data Requirements List).
• Customer Engagement: Lead discussions with customers to address requirements and priorities. Coordinate user training, fielding, and operational support activities, including support for Joint operational training commitments.

Required Experience and Qualifications

This role requires a highly experienced manager with a background in software development for defense systems and an active security clearance.

• Clearance: Must have an active Secret clearance.
• Experience: At least 10 years of relevant experience, including a minimum of 5 years as a product or program manager of software development teams.
• Domain Expertise: Proven experience in C5ISR Modeling & Simulation (M&S) and software development. Familiarity with Joint operational training commitments and software sustainment.
• Education: Bachelor’s Degree in a Science, Technology, Engineering, or Mathematics (STEM) field.
• Skills: Expertise in Agile methodologies and tools. Strong leadership, communication, and organizational skills, with proficiency in managing operational, technical, and financial aspects of a program.
• Preferred Certifications: Security+ CE or Linux+ credentials.

An opportunity is available for a Senior Project Manager – IT Security Programs at Molina Healthcare, a nationwide Fortune 500 organization focused on providing quality healthcare. This leadership role is responsible for driving the successful execution of complex IT Security initiatives and programs across the enterprise.

This is a full-time, remote position (with a long list of eligible locations). The pay range is $80,412 – $163,164 annually, plus a competitive benefits and compensation package.

Role Summary and Security Program Leadership

This Project Management leader will oversee the delivery of both strategic portfolio programs and operational security projects, ensuring strict alignment with business objectives and the highly regulated compliance landscape of healthcare.

Key Responsibilities

• Program Management: Lead and manage multiple large, complex IT Security projects and programs from initiation through successful delivery.
• Stakeholder Partnership: Partner with security architects, engineering teams, operations, and business stakeholders to define project scope, priorities, and timelines.
• Governance & Executive Reporting: Establish and manage program governance, reporting, and escalation processes. Provide executive-level status updates, including clear communication on project progress, risk/issue management, and financial tracking to C-level stakeholders.
• Compliance Assurance: Ensure all projects meet critical business outcomes and compliance requirements (e.g., HIPAA, HITRUST), as well as internal security standards.
• Portfolio Support: Support portfolio planning, resource alignment, and prioritization of security initiatives across the enterprise.

Required Experience and Qualifications

The ideal candidate has a proven track record of managing large security programs in regulated environments and demonstrates a strong executive presence.

• Experience: 5+ years of experience in IT Program/Project Management.
• Domain Expertise: Proven track record managing large, complex IT Security programs in regulated environments (e.g., healthcare).
• Leadership & Communication: Strong executive presence with the ability to deliver concise, actionable updates to C-level stakeholders.
• Methodologies: Deep understanding of project management methodologies (Agile, Waterfall, hybrid).
• Certifications (Preferred): PMP, PgMP, or equivalent certification preferred.
• Skills: Exceptional skills in portfolio management, resource planning, and vendor coordination.

An opportunity is available for a Recruiting Program Manager at Tenstorrent, an industry leader in cutting-edge AI technology, specializing in high-performance RISC-V CPUs, software models, and semiconductors. This role is critical for designing and driving the programs, tools, and data practices needed to scale the global recruiting engine during a period of significant growth.

This is a hybrid role based in Santa Clara, California, and Tenstorrent is welcoming candidates at various experience levels (with core requirements pointing to 5–7+ years of relevant experience).

Role Summary and Program Mandate

This Program Manager will bring clarity and efficiency to Tenstorrent's recruiting function, enabling recruiters and leaders to focus on hiring top talent in the AI space. The role requires a blend of process optimization, data fluency, and technical system management.

Key Responsibilities

• Program Ownership: Take ownership of all core recruiting programs, including the planning, execution, and delivery of key projects aimed at scaling the global recruiting engine.
• Process Streamlining: Design and implement streamlined recruiting processes across the entire lifecycle, including role launch, interviews, scheduling, reporting, and final handoff.
• Recruiting Analytics: Drive recruiting analytics and dashboards that accurately track essential metrics such as velocity, quality, diversity, and efficiency, turning data into actionable strategy.
• Technology & Automation: Lead the ongoing integration of AI and automation to streamline workflows and boost recruiter impact and efficiency. Optimize and ensure adoption of recruiting systems (Greenhouse preferred).
• Cross-Functional Partnership: Act as a clear communicator and influencer, partnering across Recruiters, Managers, HR, Finance, and leadership to align systems, tools, and data with business needs.

Required Experience and Qualifications

The ideal candidate is a program/project manager experienced in scaling recruiting operations within a fast-growth technology environment, comfortable with technical systems and data.

• Experience: 5–7+ years as a Recruiting Program/Project Manager with demonstrated success driving cross-functional initiatives in fast-growth tech.
• PM Tools Fluency: Fluent in PM tools (e.g., Asana, Smartsheet, Jira) for building processes that ensure accountability and scale.
• Recruiting Systems: Skilled in recruiting systems (Greenhouse preferred) with proven optimization and adoption experience.
• Data Fluency: Strong background in recruiting data, including designing dashboards, reports, and pipelines that drive strategy and outcomes.
• Mindset: Comfortable in ambiguity with a strong bias for structure, iteration, and action.

An opportunity is available for a Senior Program Manager – Tax Compliance at Sovos, a global leader in tax, compliance, and trust solutions that serves half of the Fortune 500. This role provides program leadership for Sovos' most mission-critical product line, focusing on quarterly planning, execution, and risk management across complex, global dependencies.

This is a full-time, remote (US) position.

Role Summary and Core Mandate

This Senior Program Manager is crucial to maintaining the regulatory credibility and growth of Sovos' core Tax Compliance domain. The role requires a disciplined, transparent approach to ensure that initiatives are delivered on time, within global and regulatory constraints.

Key Responsibilities

• Program Leadership & Planning: Lead the quarterly planning process (or PI planning) for Tax Compliance programs, facilitating sessions across Product, Engineering, GTM (Go-to-Market), and Customer Success to align on dependencies and commitments.
• Execution Management: Work day-to-day with Product and Engineering leadership to maintain alignment, anticipate issues, and adapt plans in real-time, monitoring execution against commitments.
• Executive Communication: Synthesize program status into executive-ready updates with a focus on core business metrics like ARR, NPS, margin, and risk exposure for C-level communication.
• SDLC Guidance & Risk Mitigation: Guide teams to avoid common software development lifecycle (SDLC) pitfalls and manage difficult trade-offs while ensuring alignment with Sovos' strategic priorities.
• Global Coordination: Coordinate across multi-country engineering and product teams to ensure global delivery, while adjusting plans for regional requirements, strict compliance deadlines, and customer impacts.
• GTM Partnership: Partner with the GTM Program Manager to ensure product launches are planned and executed successfully with proper cross-functional engagement.

Required Experience and Qualifications

The ideal candidate is an experienced Program Manager who has successfully led large-scale planning cycles and coordinated multi-region teams in a highly regulated, SaaS-based environment.

• Experience: 5+ years program management experience in complex SaaS environments.
• Planning Expertise: Proven track record leading quarterly planning/PI planning cycles for global product teams.
• Industry & Compliance: Strong grasp of SaaS challenges in compliance-heavy industries and experience coordinating across multi-region teams with compliance and regulatory obligations.
• Frameworks: Expertise with SAFe or equivalent scaled frameworks.
• Certifications: Scrum certification (CSM, PSM, or equivalent) strongly preferred. Product Management or Scrum Master experience is a strong plus.
• Communication & Tools: Excellent facilitation and communication skills across product, engineering, GTM, and executive stakeholders. Proficiency with Jira, Jira Product Discovery, and program portfolio tools.
• Education: Bachelor's degree or equivalent experience in the business, technical, or project management field.

An opportunity is available for a Senior Staff Technical Program Manager at TRIMEDX, a company focused on serving clients, patients, and communities through care and performance. This high-level, strategic role is responsible for driving the development of state-of-the-art, next-generation, AI-enabled capabilities for TRIMEDX customers.

This is a full-time position based in Indianapolis, IN.

Role Summary and Strategic Focus on AI/ML

The Senior Staff Technical Program Manager sets the technical direction and oversees the execution of complex programs leveraging the latest developments in AI and Machine Learning (including agentic and non-agentic AI) to support new applications and capabilities.

Key Responsibilities

• Program Direction & Roadmap: Responsible for setting direction over assigned technical programs, defining creative, high-quality, and clear roadmaps based on team strategy and vision.
• AI/ML Execution: Leverage technical understanding of SaaS applications and Large Language Models (LLMs) to proactively identify project risks, guide the team on critical problems, and ensure efficient delivery of AI-enabled capabilities.
• Program Management & Governance: Accountable for managing project schedules, budgets (capital and expense), and scope. Oversees the development, execution, monitoring, and revision of program plans to deliver goals and objectives.
• Cross-Functional Leadership: Works with cross-functional teams to ensure roadmap priorities meet customer needs. Manages enterprise-level dependencies and builds consensus to minimize disruption on daily operations.
• Communication & Influence: Communicates effectively at multiple levels of management, builds trust, and is able to effectively influence up and across the organization to drive outcomes and adoption.
• Risk Management: Analyzes, communicates, and manages risks that threaten critical success factors, escalating issues when needed.

Required Experience and Technical Qualifications

The ideal candidate possesses deep experience in technical program management, particularly managing complex software programs involving machine learning and search technologies.

• Experience: At least 7 years of related work experience in IT and software development, with demonstrated technical project/program management experience working with software engineering teams.
• Domain Expertise: Experience working on large-scale search and/or machine learning systems.
• Project Management Depth: Extensive project management experience, including managing scope, schedule, budget, quality, risk, and critical path.
• Business Acumen: Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership.
• Leadership Skills: Must have the skill base to thrive in high-ambiguity situations, build consensus, and drive teams toward results, balancing business needs versus technical constraints.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline is required, or equivalent experience; an advanced degree is preferred.

Tags: Senior Staff Technical Program Manager, AI, Machine Learning (ML), LLMs, SaaS, Program Management, IT, Software Development, Indianapolis.

An opportunity has emerged in our network for a Technical Program Manager (TPM), Security Operations at OneBrief, a high-growth collaboration and AI-powered workflow software company valued at over $1.1 billion, specializing in solutions for military staffs.

This is a full-time, fully remote position. The compensation is competitive, ranging from $180,000–$220,000, and includes equity.

Role Summary and Core Mandate

This TPM role is a critical leadership position focused on technical risk management and remediation execution. The primary goal is to partner with the Security Compliance team and engineering departments to translate security findings and vulnerabilities into clear, executable, and timely engineering projects.

Key Responsibilities

• Remediation Program Leadership: Own remediation programs for findings identified by major security/compliance assessments (e.g., FedRAMP, SOC 2, CMMC, NIST, RMF).
• Translation & Prioritization: Translate vulnerabilities, audit gaps, and technical risks into actionable engineering projects. Ensure these remediation efforts are scoped, resourced, and prioritized within product and infrastructure roadmaps without negatively impacting business velocity.
• Cross-Departmental Coordination: Partner with infrastructure, DevOps, product engineering, IT, and cybersecurity teams to drive timely remediation. The role is responsible for tracking dependencies, removing blockers, and maintaining resource allocation for security-driven work.
• Program Tracking & Reporting: Maintain remediation dashboards and reports for executive leadership and auditors. Track progress on POA&Ms (Plans of Action and Milestones) and escalate risks when timelines are jeopardized.
• Engineering Process Improvement: Drive the adoption of engineering best practices (e.g., secure coding, automated testing) and develop workflows to integrate remediation into CI/CD pipelines where possible.

Required Experience and Qualifications

The ideal candidate has a strong background in engineering program delivery and leading large-scale technical remediation efforts, specifically in environments with stringent security and compliance requirements.

• Experience: 8+ years of experience in engineering program management, technical project management, or related roles.
• Technical Program Coordination: Proven ability to coordinate across infrastructure, product engineering, and IT teams.
• Execution Focus: Proven ability to translate technical/security requirements into executable engineering plans and experience managing large-scale remediation or migration programs.
• Soft Skills: Excellent organizational, prioritization, and communication skills, necessary for navigating technical debt without derailing product velocity.

Preferred Qualifications

• Compliance Frameworks: Familiarity with FedRAMP, NIST 800-53, SOC 2, or CMMC frameworks.
• Hands-on Background: Hands-on background in software engineering, DevOps, or systems engineering.
• Certifications: Certifications such as PMP, PgMP, SAFe, or Agile Program Management.

An opportunity has emerged in our network for a Director of Customer Success (Expansion Team) at All Covered, the IT Managed Services Division of Konica Minolta Business Solutions. This leader is responsible for driving strategic customer growth initiatives across the Enterprise and Key customer segments nationwide.

This is a full-time, remote position, with key locations listed including Boston, Chicago, Atlanta, New York, Tampa, and Baltimore.

Role Summary and Commercial Mandate

This Director leads a national team of Business Value Advisors (BVAs) and is fundamentally accountable for increasing revenue and expanding strategic service adoption within the existing customer base. The core focus is the execution and scaling of the Expansion Journey and the Technology Business Plan (TBP) process.

Key Performance Areas

• Growth Accountability: Accountable for achieving assigned team targets for strategic bookings across Monthly Recurring Revenue (MRR), Non-Recurring Revenue (NRR), and Technology Procurement Services (TPS).
• Expansion Strategy Execution: Own and scale the Expansion Journey and ensure BVA-led Technology Business Plans (TBPs) deliver measurable, verified customer outcomes that align with the Digital Core and the Horizon Maturity Path.
• Pipeline & Forecasting: Drive accurate tracking and attribution of influenced MRR, NRR, and TPS opportunities. Own and report on expansion forecasting using Salesforce, ChurnZero, and PowerBI.
• Team Leadership: Lead, coach, and develop the BVA team with a focus on executive engagement, advisory delivery consistency, and maturity progression.
• Cross-Functional Alignment: Partner with Sales, Service Delivery, and Product to ensure advisory-led growth and strategic success plans are fully integrated and new service insights are surfaced. The role directly contributes to core Customer Success KPIs through the RARE framework (Retention, Adoption, Renewal, and Expansion).

Required Experience and Expertise

The ideal candidate is a seasoned leader with deep experience in managed IT services, strategic advisory, and commercial accountability for customer expansion.

• Experience: 10+ years in Customer Success, Account Management, or IT Consulting roles, with at least 5 years in leadership roles overseeing strategic engagement or customer expansion.
• Domain Expertise: Prior experience in Managed IT Services, vCIO, or strategic advisory capacity strongly preferred. Must have a deep understanding of recurring revenue models, managed services, and advisory delivery.
• Advisory Skills: Proven experience delivering executive-level strategy sessions or roadmaps. Expertise in account growth, strategic planning, and customer lifecycle engagement.
• Technical Fluency: Technical fluency in cloud, cybersecurity, end-user computing, and IT infrastructure topics.
• Systems Proficiency: Familiarity with Digital Transformation frameworks, IT maturity models, and the service value chain. Proficiency in CRM (Salesforce) and Customer Success platform (ChurnZero) is required.
• Soft Skills: Strong leadership skills, excellent executive communication, influence, and stakeholder alignment abilities, with experience managing distributed, consultative teams.