​HighRes Biosolutions is a global leader in laboratory automation, creating "data factories" that connect scientific instrumentation with advanced informatics. This Automation Support Engineer role is a hybrid position focused on the intersection of Robotics and Life Sciences. You will serve as the primary technical contact for high-tech laboratory workflows, managing a mix of software debugging, hardware troubleshooting, and system integration for up to 30 customer accounts across the West Coast.

• ​Salary Range: $60,840 – $180,000 (Level I vs. II)
• ​Location: Remote-San Francisco/Bay Area (On-site as required)
• ​Travel: 30% Domestic travel to customer sites.
• ​Experience: 2 years (Level I) or 4 years (Level II) in lab automation or robotics.
• ​Core Tech: C#, Python, TCP/IP, Serial Comms, Relational Databases.

​Robotics & Lab Automation Software

​You will support the deployment and maintenance of robotic arms and laboratory scheduling software. This involves debugging and deploying code for integrating various automated devices into a unified workflow. You'll work closely with Field Service Engineers to resolve device issues, perform upgrades, and ensure that complex automation platforms contribute effectively to human health discoveries.

​Software Troubleshooting & Integration

​A significant portion of the role involves technical "detective work." You will use C# or Python to troubleshoot software bugs and write scripts to automate repetitive tasks. You’ll also be responsible for configuring relational databases used by scheduling software and troubleshooting communication faults across TCP/IP and Serial (RS-232/485) interfaces.

​Customer Success & Field Execution

​As the "face of HighRes," you will manage customer relationships through proactive communication and on-site training. You will lead the deployment of laboratory solutions, document hardware and software issues to resolution, and provide a polished, professional presence during critical system downtimes. This role requires a balance of mechanical/electrical troubleshooting and high-level software support.

​Summary: You are the bridge between advanced robotics and life-saving scientific research. By combining your skills in object-oriented programming with a hands-on understanding of mechanical and networking systems, you enable biotechnology and pharmaceutical labs to operate at peak efficiency, accelerating the pace of medical discovery.

​Elastic, the company behind the Elasticsearch AI Platform, provides industry-leading solutions for search, observability, and security. This Senior Support Engineer role is a high-level technical position within a globally distributed team. You will provide expert-level service to Fortune 500 companies, troubleshooting the "Elastic Stack" (ELK) across complex, cloud-native environments. The role requires a "generalist-expert" mindset, spanning deep Linux internals, JVM performance, and modern container orchestration.

• ​Location: Remote (AZ, CA, CO, NM, OR, UT, WA)
• ​Experience: 5+ years in technical support or engineering.
• ​Core Tech: Elasticsearch, Logstash, Kibana (Elastic Stack), Java/JVM, Linux, Kubernetes.
• ​Cloud: AWS, GCP, Azure, Docker, SaaS.

​Distributed Systems & Container Orchestration

​You will troubleshoot Elastic deployments running on Kubernetes and Docker across all major cloud providers (AWS, GCP, Azure). Because Elastic is a distributed search engine, you must understand how data is sharded, replicated, and balanced across clusters. You will be responsible for creating complex lab environments to replicate customer-specific issues in containerized architectures.

​Java/JVM & System Internals

​Since Elasticsearch is built on Java, you must have an advanced understanding of the JVM (Java Virtual Machine). You will diagnose performance bottlenecks related to heap memory, garbage collection, and thread pool execution. This is combined with deep Linux/Unix administration, where you will analyze system logs, kernel parameters, and storage I/O to ensure the stack is running at peak efficiency.

​Security & Network Integration

​You will manage complex networking and identity integrations. This includes troubleshooting SSO (SAML, Active Directory, LDAP), configuring SSL/TLS for secure data transport, and managing the interaction between the Elastic Stack and web technologies like NGINX, Apache, and Load Balancers. You'll also use your knowledge of APIs and REST calls to debug integration points between customer applications and Elastic search endpoints.

​Summary: You are a technical leader within the Elastic community. By bridging the gap between deep infrastructure engineering and customer-centric support, you ensure that organizations can find real-time answers at scale. You work directly with core developers to resolve the most challenging escalations in the search and AI market.

​Oracle is a global leader in database technology and cloud infrastructure. This role is focused on providing high-level technical support for the Oracle Database ecosystem, specifically targeting core engine functionalities. You will be responsible for diagnosing complex system-level behaviors, ranging from transaction management and storage to advanced high-availability configurations in both on-premises and Oracle Cloud (OCI) environments.

• ​Compensation: $64,200 – $141,200 USD (or $30.87 – $67.88/hour)
• ​Location: Remote (United States)
• ​Core Tech: Oracle Database, RAC, Data Guard, SQL, Cloud Infrastructure.
• ​Focus: Core Database Internals, Storage, and High Availability.

​Database Internals & Process Management

​You must possess a deep understanding of Database User Processes and the mechanics of database startup and shutdown sequences. Your expertise will be called upon to troubleshoot Transaction Management (concurrency, locking, and undo) and Storage allocation. You will also manage the Oracle Scheduler and ensure database compliance with Globalization (NLS) concepts for international environments.

​High Availability & Standby Environments

​A preferred skill set for this role involves Real Application Clusters (RAC) and Data Guard. You will support customers running mission-critical, "always-on" environments, troubleshooting issues within standby databases and ensuring data synchronization across distributed nodes. This includes managing complex networking configurations that bridge physical hardware and cloud instances.

​Modern Data & Cloud Technologies

​Beyond traditional relational data, you will handle modern data formats including XML and JSON. You will provide technical guidance on Text-Based Searching and Spatial Concepts (geographic data). As customers migrate to the cloud, you will troubleshoot issues specific to Oracle Cloud Infrastructure (OCI), helping them navigate the transition from legacy setups to cloud-native database services.

​Summary: You are a critical technical resource for Oracle’s most demanding enterprise clients. By combining deep knowledge of database internals with a mastery of high-availability solutions like RAC and Data Guard, you ensure that the world’s most complex data infrastructures remain stable, scalable, and secure.

​Akeyless is a pioneer in identity security, offering a unified vaultless secrets management platform. This Senior Support Engineer role is a high-level technical position focused on securing machine identities and secrets across diverse cloud-native environments. You will be responsible for resolving complex issues involving Next-Gen Privileged Access Management (PAM), Certificate Lifecycle Management, and zero-trust architectures for Fortune 100 enterprises.

• ​Compensation: $130,000 – $150,000 + Stock Options
• ​Location: 100% Remote (East Coast preferred)
• ​Experience: 4+ years in Technical Support, DevOps, or SysAdmin.
• ​Core Tech: Kubernetes, Docker, Terraform, Linux, IAM, TLS/SSL.

​Cloud-Native Secrets & Machine Identity

​You will support customers in managing the lifecycle of machine identities and secrets. This involves deep troubleshooting within Kubernetes clusters and Docker containers. You will help customers utilize Akeyless to replace traditional vaults, ensuring that authentication and secret retrieval are seamless across AWS, Azure, and GCP.

​Infrastructure as Code & Automation

​A key part of this role is supporting customers who use Terraform and Ansible to automate their security infrastructure. You will be expected to build and manage test environments that replicate complex enterprise setups, using shell scripting and automation to reproduce bugs and validate fixes before they are deployed to production.

​Secure Access & Identity Integration

​You will investigate authentication and authorization issues involving IAM protocols and Identity Providers like Okta or Ping. Your expertise in TLS/SSL, PKI, and Encryption Key Management will be critical in supporting a Zero Trust Architecture. You will analyze logs and system behavior to resolve bottlenecks in secure remote access workflows.

​Summary: You are the technical guardian of sensitive machine identities for global industry leaders. By combining deep Linux and Kubernetes expertise with a mastery of cybersecurity domains like PAM and Secrets Management, you ensure that Akeyless customers remain protected against identity-based breaches.

​Thermo Fisher Scientific is a global leader in science, helping customers solve complex analytical challenges in cancer research, environmental protection, and food safety. This Digital Support Engineer role within the Materials and Structural Analysis Division (MSD) is a specialized hybrid of IT consulting and infrastructure engineering. You will be responsible for the seamless integration of high-end scientific digital solutions into complex customer IT environments, ensuring remote diagnostic capabilities and system reliability.

• ​Location: Remote (Idaho and surrounding states)
• ​Experience: 5+ years in IT/SW infrastructure; 25% regional travel.
• ​Core Tech: Linux, VMware/KVM, Kubernetes, Docker, Ansible, Networking (VLANs/Firewalls).
• ​Focus: Pre-installation consulting, automated deployments, and remote health monitoring.

​Pre-Installation Consulting & Infrastructure Integration

​You will act as a technical consultant during the pre-installation phase, partnering with Sales to design how Thermo Fisher’s digital solutions will integrate with a customer’s local infrastructure. This requires deep knowledge of network technologies, including firewalls, routing, and VLANs, to ensure that sophisticated scientific equipment can communicate securely and effectively.

​Automated Deployment & Virtualization

​The role involves performing automated deployments using configuration management technology like Ansible. You will manage and troubleshoot systems hosted on VMware or KVM infrastructure and utilize containerization tools such as Docker and Kubernetes to maintain the software landscape. You will also support "first-of-a-kind" deployments for newly introduced systems.

​Remote Diagnostics & Performance Troubleshooting

​A critical responsibility is ensuring that all delivered systems are configured for remote diagnostics and health monitoring. You will conduct high-level troubleshooting of software and infrastructure bottlenecks that impact the performance of precision instruments. This includes monitoring Linux-based systems and utilizing ICT best practices to maintain agreed-upon SLAs.

​Summary: You are the bridge between cutting-edge scientific hardware and the IT infrastructure required to run it. By combining deep networking expertise with modern automation and virtualization skills, you enable scientists to focus on their research while you ensure their digital tools are secure, integrated, and high-performing.

​Alkami is a leading cloud-based digital banking provider, serving over 19.5 million users through retail and business banking platforms. This Senior Application Support Engineer role is a high-level customer-facing position that serves as the primary technical point of contact for complex application issues. You will act as a Subject Matter Expert (SME) across multiple functional areas of the banking platform, with a heavy emphasis on MS SQL database configuration and high-stakes incident management.

• ​Compensation: $80,000 - $100,000 USD
• ​Location: Remote (US)
• ​Experience: 5+ years in application support and complex problem-solving.
• ​Core Tech: MS SQL (Advanced Querying), JIRA, Mobile & Web Banking Platforms.
• ​Schedule: Includes a 24/7/365 on-call rotation for SEV 1 (Critical) issues.

​Database Configuration & Site Management

​A core requirement of this role is the ability to review and update site configurations directly within MS SQL databases. You will be expected to create and interpret custom scripts using advanced SQL query structures to resolve data-level discrepancies and configuration errors that impact banking functionality for financial institutions.

​Incident Triage & Subject Matter Expertise

​You will be expected to achieve SME status in at least three functional areas of the Alkami platform (e.g., Digital Account Opening, Payment Fraud Prevention, or Data Analytics). In this capacity, you will lead the triage process for reported bugs, maintaining a calm and professional demeanor during high-pressure situations while managing customer expectations throughout the resolution lifecycle.

​Cross-Functional Leadership & Documentation

​As a Senior Engineer, you will bridge the gap between Support, Engineering, and the customer. You will collaborate cross-functionally to test new features before they are released and draft complex procedures and Knowledge Base (KB) articles to train the broader support team on new functionality, effectively reducing the frequency of recurring issues.

​Summary: You are the technical guardian of the digital banking experience for millions of users. By combining advanced SQL scripting with deep product expertise and exceptional communication, you ensure that Alkami’s financial institution partners can provide seamless, secure, and reliable banking services.

​Metronome is the high-scale billing infrastructure powering the world's most prominent AI and software companies, including OpenAI, NVIDIA, and Anthropic. As a founding member of the technical support organization, you will operate at the intersection of support and engineering. This role is highly technical, focusing on usage-based billing—a complex domain where consumption data must be perfectly synchronized with financial workflows.

• ​Location: Remote, NYC, or San Francisco
• ​Experience: 3+ years in high-level technical support or engineering.
• ​Core Tech: APIs, SQL, TypeScript (or Python/Ruby), Scripting.
• ​Client Base: Developers at top-tier enterprise tech companies.

​API Integration & Developer Advisory

​You will act as a consultant for customers’ developers, guiding them through the integration of Metronome’s usage-based billing APIs. Because billing is business-critical, you must ensure that consumption events are accurately ingested and that the integration can handle the massive scale required by companies like Databricks or Confluent.

​Debugging & Tool Development

​As part of the engineering organization, you aren't just identifying bugs—you are expected to solve them. You will use SQL to investigate data discrepancies and write scripts in TypeScript, Python, or Ruby to build internal tools. These tools will automate workflows and bridge feature gaps, directly influencing the long-term product roadmap.

​Feedback Loop & Product Impact

​Because every escalation is viewed as a learning opportunity, you will play a strategic role in defining the product's future. You will identify recurring patterns in developer challenges and advocate for "productizing" solutions that are currently handled via manual support or custom scripts.

​Summary: You are more than a support agent; you are a technical partner to the world's most innovative engineering teams. By mastering the nuances of consumption-based data and financial logic, you ensure that Metronome remains the invisible but invincible backbone of modern software billing.

​Trinity Life Sciences is a global leader in life sciences strategy and analytics. This Associate Product Support Engineer role is an entry-to-intermediate position within the Data & Analytics team. You will focus on the reliability of production systems, supporting the "always-on" nature of data-driven life sciences platforms through release management, SQL-based troubleshooting, and the adoption of DevOps practices.

• ​Location: Remote (MA, SC, RI, PA, OR, and others)
• ​Experience: 1–2 years in production support, tech ops, or DevOps.
• ​Core Tech: SQL, Python/PowerShell, Azure, ETL, Docker, Jenkins.
• ​Schedule: Includes an on-call rotation for critical after-hours issues.

​Release Management & System Monitoring

​You will play a vital role in the software delivery lifecycle by coordinating production releases and validating deployments. You will be responsible for ensuring uptime by monitoring system performance and enhancing alerting tools, identifying gaps in current coverage, and implementing new dashboards to improve observability.

​SQL & Data Operations

​Because this role sits within the Data & Analytics team, proficiency in SQL is essential. You will write and optimize queries for data validation and troubleshooting, ensuring that the ETL (Extract, Transform, Load) workflows—likely hosted in Azure—are processing data accurately and efficiently for life sciences stakeholders.

​Automation & DevOps Support

​This position serves as a bridge into the world of DevOps. You will assist in automating routine support tasks using scripting languages like Python or PowerShell. You will also gain hands-on experience with industry-standard tools such as Git, Jenkins, and Docker, supporting the maintenance of CI/CD pipelines to streamline deployment processes.

​You are the foundational support for Trinity’s analytical platforms. By combining your burgeoning DevOps skills with a strong focus on SQL data integrity and system uptime, you ensure that complex life sciences data remains accessible and reliable for critical decision-making.

​Canon Medical Systems (CMSU) is a global leader in diagnostic imaging. This Technical Support Engineer role, specializing in Vascular (VL) and X-Ray (XR) modalities, is a high-level "expert" position designed to drive technical self-reliance within the Central region. You will act as the Tier 2 bridge between the field and National Technical Support (NTS), ensuring that complex imaging systems remain operational for healthcare providers, including critical Veterans Administration sites.

• ​Compensation: $96,000 – $155,200 (DOE)
• ​Location: Remote/Field-based (Must live in the Central Time Zone)
• ​Travel: 50% + (On-site support and inspections)
• ​Experience: 5–7 years servicing X-Ray or Vascular modalities.
• ​Core Focus: Tier 2 Escalations, FSE Mentorship, and Remote Diagnostics.

​Modality-Specific Tier 2 Support

​You are the primary escalation point for Field Service Engineers (FSEs) struggling with complex Vascular and X-Ray system failures. Your role involves diagnosing intricate hardware and software issues that go beyond standard maintenance. You will perform site audits for "lemon" systems (those with high service call rates) to identify root causes related to installation, environment, or component failure.

​Remote Diagnostics & Dispatch Avoidance

​Utilizing remote service tools like InnerVision, you will analyze service alerts directly from customer scanners. By resolving issues via phone or remote connection, you aim to maximize "dispatch avoidance," ensuring systems are repaired without the delay of a physical visit. You will also collaborate with Clinical Support teams to distinguish between technical hardware faults and technologist application errors.

​Leadership, Training, and Compliance

​A significant portion of your impact comes from building "technical self-reliance" in your region. You will mentor struggling FSEs, conduct on-the-job training, and lead the installation of new products. Additionally, you will support Veterans Administration (VA) sites to ensure they are prepared for rigorous inspections and facilitate the completion of all Field Maintenance Instructions (FMIs) and safety updates.

​Summary: You are the technical backbone for Canon Medical’s Central region. By combining a deep mastery of Vascular and X-Ray physics with advanced remote diagnostic capabilities, you ensure that life-saving imaging equipment maintains peak performance while elevating the skill set of the entire field service team.

​This is a long-term, two-year engagement focusing on the One Identity Manager platform. As an L2 Support Engineer, you will be the technical pivot point for identity lifecycle management, ensuring that "birthright" roles, access policies, and synchronization connectors function without interruption. The role combines advanced troubleshooting with a strategic focus on IAM process automation.

• ​Pay Rate: $55.00 – $62.00/hour
• ​Duration: 2-year contract (C2C allowed)
• ​Location: 100% Remote (Must reside in the US)
• ​Experience Level: Intermediate (Strong L2 One Identity platform experience)

​Identity Lifecycle & Access Governance

​You will be responsible for managing the full Identity Lifecycle, from onboarding (birthright roles) to offboarding. This includes investigating complex access and authentication issues and fine-tuning roles, entitlements, and permissions to ensure they remain compliant with organizational security policies.

​Technical Troubleshooting & Connector Management

​A core requirement of this role is resolving Synchronization Failures. You will troubleshoot and configure connectors, addressing issues with data import/export between One Identity and target systems (like Active Directory or SaaS apps). You'll serve as the escalation point for failures that L1 teams cannot resolve.

​Process Improvement & Training

​Beyond reactive support, you will identify opportunities for IAM process automation within the One Identity platform. You are also expected to act as a mentor by providing training and documentation for L1 support teams and end users to improve overall helpdesk efficiency.

​Summary: You are the primary technical steward for the One Identity platform. By combining deep troubleshooting of synchronization connectors with a thorough understanding of role-based access control (RBAC), you ensure that users have the right access at the right time while maintaining strict security compliance.

​Heatcraft Worldwide Refrigeration, a division of Lennox International, is a global leader in commercial refrigeration. This Lead Field Support Engineer role is a high-level technical leadership position focusing on the most complex, mission-critical refrigeration systems. You will act as the "senior technical voice" in the field, managing escalations, mentoring other engineers, and serving as the primary expert on emerging technologies like CO₂ refrigeration and advanced controls.

• ​Location: 100% Remote (US-based)
• ​Experience: 8+ years in HVAC/R; Bachelor's in Engineering preferred.
• ​Certifications: EPA Section 608 Universal Certification.
• ​Core Tech: CO₂ (Transcritical/Subcritical), Booster/Parallel Compression, A2L/A3 Refrigerants, Rack Systems.

​Advanced Refrigeration & CO₂ Expertise

​A significant portion of this role is dedicated to CO₂ refrigeration systems. You must demonstrate mastery over transcritical and subcritical operations, gas coolers, and heat reclaim concepts. As the industry shifts toward natural refrigerants, you will lead the start-up, commissioning, and stabilization of these complex booster and parallel compression architectures.

​Field Leadership & Escalation Management

​As a Lead Engineer, you manage the "high-altitude" challenges. You are the final point of escalation for repeat issues and critical start-ups. Your role is to distinguish between equipment defects and installation errors, coordinating between contractors on-site and internal Engineering or Quality teams to drive a definitive resolution.

​Systems Integration & Remote Diagnostics

​Beyond physical mechanical work, you will spend significant time reviewing trend logs, controller data, and wiring diagrams. You will diagnose faults in control logic and communication protocols (including basic IP networking). You'll leverage remote monitoring tools to identify system instability or optimization opportunities for large-scale applications like data centers or industrial cold storage.

​Summary: You are the ultimate technical authority for Heatcraft’s field operations. By combining nearly a decade of hands-on HVAC/R experience with specialized knowledge in CO₂ systems and networked controls, you ensure that the most complex refrigeration infrastructures in the world—from supermarkets to pharmaceutical centers—operate with maximum efficiency and reliability.

​Rimini Street is the world’s leading third-party support provider for enterprise software like SAP and Oracle. This Senior Support Engineer role is a high-level functional and technical position focused on the SAP FI/CO (Finance and Controlling) ecosystem. Unlike traditional help desk roles, you will be performing deep-level ABAP debugging, developing break-fixes for critical defects, and managing mission-critical tax and regulatory localizations for Fortune 500 clients.

• ​Compensation: $120,000 – $190,000 USD
• ​Location: Remote (United States)
• ​Experience: 10+ years in SAP (specifically FI/CO); 5+ years in end-user support.
• ​Core Tech: SAP ECC, SAP 4.x, ABAP (Debug), FSCM, TRM, Localization (US/Canada).

​Global Financial Operations & Localization

​You will manage complex financial processes including Treasury and Risk Management (TRM) and Financial Supply Chain Management (FSCM). A critical part of this role involves ensuring compliance with US and Canadian tax laws (e.g., 1099 reporting). You must understand how localization architecture affects global implementations across different SAP releases.

​Technical Deep Dives & ABAP Debugging

​This is a "hands-on" technical role. When standard functional troubleshooting isn't enough, you will use ABAP Debugging to step through code, identify the root cause of application failures, and develop proprietary break-fixes. You will also create scripts to correct data inconsistencies in highly configured, multi-module environments.

​Strategic Advisory & Account Management

​As a Senior Engineer, you will act as a technical advisor for key assigned accounts. You will bridge the gap between business change and software stability, providing implementation advice and best practices for client-specific customizations. This role requires a 24x7x365 proactive mindset to support "always-on" global enterprises.

​Summary: You are a mission-critical resource for global financial stability. By combining a decade of SAP functional expertise with advanced technical debugging and a deep understanding of international tax regulatory requirements, you ensure that Rimini Street’s clients can continue to run their legacy SAP environments with confidence and cost-efficiency.

​Owner.com is a fast-growing, AI-driven growth system for independent restaurants, designed to compete with major delivery platforms. This IT Support Engineer role is a high-impact internal position focused on scaling the company’s corporate infrastructure. You will be the primary technical resource for a global, remote-first team, ensuring that internal systems, identity management, and hardware fleets remain secure and efficient as the company scales toward 2026.

• ​Compensation: $120,000 – $130,000 USD + Pre-IPO Equity
• ​Location: Remote (United States or Canada)
• ​Experience: 2+ years in internal IT customer support
• ​Core Tech: Okta, AWS, MDM Solutions, Google Workspace, Slack, Notion

​Identity & Access Management (IAM)

​You will manage the digital lifecycle of Owner.com employees using Okta. This includes automating onboarding/offboarding workflows and ensuring secure, seamless access to the company’s suite of SaaS products. You will work alongside the Security team to enforce least-privilege access and maintain robust internal security postures.

​Global Fleet & MDM Management

​A key part of your impact will be managing the company’s physical hardware. You will implement and oversee Mobile Device Management (MDM) solutions to provision, track, and secure a distributed fleet of devices across the US and Canada. This ensures that every "Vantan" has a functional and compliant workstation from day one.

​Scalable Internal Systems

​Beyond day-to-day troubleshooting, you are tasked with building mature, documented processes. You will leverage AWS and flagship SaaS tools to create efficient workflows that unblock internal teams. Your goal is to move from reactive support to proactive system engineering, ensuring that IT operations grow at the same pace as the restaurant customer base.

​Summary: You are the operational engine that allows Owner.com's team of engineers and marketers to move at light speed. By mastering identity management via Okta and automated device deployment via MDM, you ensure that the internal infrastructure is as innovative and reliable as the AI growth system provided to the 20,000+ restaurants the company supports.

​Nomis Solutions provides integrated pricing optimization platforms for the world’s largest financial institutions. This Technical Support Engineer role is a high-level L2/L3 position that serves as the "quarterback" for critical technical incidents. You will support mission-critical banking systems that handle multi-million dollar pricing operations, requiring a blend of software engineering knowledge, cloud infrastructure expertise, and financial sector awareness.

• ​Compensation: $60,000 – $70,000 USD
• ​Location: Remote (United States)
• ​Experience: 3+ years in B2B SaaS Support (L1/L2/L3).
• ​Core Tech: Java, JavaScript, Python, SQL/NoSQL, AWS (S3, CloudWatch), Snowflake.

​Enterprise Incident Resolution

​You will lead the technical resolution of complex software and environment-related incidents. This includes replicating customer-reported issues in test environments to execute systematic Root Cause Analysis (RCA). You will coordinate directly with Engineering, DevOps, and Product teams to drive solutions while maintaining strict alignment with enterprise SLAs.

​Deep Technical Investigation & API Debugging

​The role requires hands-on technical depth. You will execute and test REST API calls using Postman to diagnose integration disruptions and analyze logs to identify performance bottlenecks. Using SQL, you will query databases (MySQL/NoSQL) to extract system state data and understand customer-specific configurations.

​Cloud Architecture & Monitoring

​You will leverage a broad understanding of cloud infrastructure to respond to system alerts. This involves using AWS CloudWatch and Sumologic for telemetry, and managing data environments within Snowflake or AWS S3. You will proactively monitor customer health scorecards to resolve symptomatic issues before they escalate into major outages.

​Quality Assurance & Knowledge Building

​Between incidents, you will participate in User Acceptance Testing (UAT) for new releases to identify defects before deployment. You are also responsible for executing production health checks, managing certificate updates, and building a comprehensive support knowledge base in Zendesk and JIRA.

​Summary: You are the frontline authority for Nomis Solutions' most valued enterprise banking clients. By combining programming proficiency in Java and Python with cloud-native troubleshooting and a proactive data-monitoring mindset, you ensure that global financial pricing systems remain reliable and efficient.

​ScienceLogic is a pioneer in Autonomic IT, focusing on self-healing and self-optimizing IT operations via their SL1 platform. This Senior Technical Support Engineer role is a high-level Tier 2/Tier 3 escalation position requiring 5+ years of deep experience. You will manage critical-value customers and lead the resolution of the most complex infrastructure issues within hybrid cloud environments.

• ​Location: Reston, VA or Remote (US)
• ​Experience: 5+ years in Linux-based enterprise support and monitoring tools.
• ​Core Tech: Kafka, Kubernetes, Docker, MariaDB/MySQL, SNMP, AWS.
• ​Focus: High-availability clusters, large-scale data streaming, and autonomous IT.

​Distributed Infrastructure & Cloud Orchestration

​With over five years of experience required in Kafka, Kubernetes, and Docker, you will troubleshoot the messaging and orchestration backbone of the SL1 platform. This includes managing distributed data streams and containerized microservices across both On-Prem and AWS environments to ensure seamless monitoring scalability.

​Advanced Linux Systems & High Availability

​You will act as a subject matter expert in Linux administration, writing complex shell, PHP, or Python scripts to automate fixes. A specialized part of this role involves maintaining "always-on" monitoring through practical experience with DRBD, Corosync, and Pacemaker, ensuring that the monitoring nodes themselves never fail.

​Network Protocol Expertise (SNMP)

​Since ScienceLogic is at its core a monitoring tool, you must demonstrate mastery of SNMP. You will use snmpwalk, manage MIBs, and analyze OIDs to troubleshoot communication between SL1 and diverse network hardware like firewalls and routers.

​Strategic Leadership & Bug Escalation

​As a Senior TSE, you lead the "swarm" during critical incidents. You are responsible for coordinating with Customer Success Managers, mentoring junior staff, and packaging high-quality bug reports or feature requests for the Research & Development teams. Your goal is to move beyond simple troubleshooting to proactively improving the support process.

​Summary: You are the ultimate technical authority for ScienceLogic's SL1 platform. By combining a half-decade of Linux and network monitoring expertise with a deep understanding of modern containerization and database management, you enable the world's largest enterprises to achieve a state of Autonomic IT.