​This is a full-time Technical Support Specialist role at Tribute Technology, a company that provides software and technology solutions (B2B software and eCommerce) for the funeral industry, focusing on end-of-life celebrations. This is a crucial customer-facing support role that handles technical issues via phone, chat, and email, with a required background in web/SaaS support.

• ​Location: Fully Remote USA (Fully remote in North America).
• ​Experience Required:
  • ​2 - 3 years of experience in customer service support in an online, B2B or DTC environment.
  • ​Minimum 2 years’ experience in a technical customer support capacity providing support for website or software products/services.
• ​Focus: Troubleshooting, diagnosing root causes, and resolving technical and non-technical issues for customers using the company's website or SaaS platforms.
• ​Technical Requirement: Hands-on experience with WordPress or other website platforms; Exposure to HTML, CSS, JS, JSON, XML, and MySQL is required.

​Essential Duties and Responsibilities: Troubleshooting and Documentation

​The Specialist is the primary responder for customer inquiries, ensuring system functionality and maximizing customer capabilities in an empathy-driven industry.

• ​Customer Interaction: Respond to new issues in a timely manner and proactively follow up. Acknowledge, evaluate, and resolve technical and non-technical customer support issues by phone, live chat, and email.
• ​Troubleshooting & Escalation: Troubleshoot reported issues to determine the root cause. Escalate issues to other teams and stakeholders when appropriate.
• ​Collaboration: Work collaboratively with the client-facing teams and customers. Actively participate in the testing of product features and enhancements.
• ​Documentation & Efficiency: Produce documentation for customer-facing and internal use (troubleshooting guides and FAQs). Identify repetitive tasks and implement efficiencies within the team.
• ​Moderation: Moderate contributions for appropriate content.

​Required Experience and Technical Knowledge

​The ideal candidate must have proven technical diagnostic ability, experience supporting web applications, and familiarity with core web technologies.

• ​Support Experience: Minimum 2 years in technical customer support for a website or software product/service. Experience with Software as a Service (SaaS) platforms or technical website support is required.
• ​Web Platforms: Hands-on experience with WordPress or other website platforms.
• ​Technical Diagnostic Ability: Proven technical/diagnostic ability along with the analytical ability to diagnose problems. Ability to understand complex technical systems and workflows.
• ​Web/Data Exposure (Required): Exposure to one or more of the following are required (proficiency is an asset): HTML, CSS, JS, JSON, XML, and MySQL.
• ​Communication: Excellent communication and interpersonal skills (verbal and written) in English.
• ​Tools: Proficient with basic skills in Internet, Excel, and Word.

​This is a full-time, Fully Remote Technical Support and Operations Specialist role at Clayful, an early-stage EdTech startup focused on mental health support for students. This highly hands-on role is the technical backbone for the company, blending Tier 1 support with crucial system implementation, data management, and operational automation.

• ​Location: Remote.
• ​Company Stage: Early-stage EdTech startup.
• ​Focus: Bridging customer-facing support and internal operations. Key duties include technical troubleshooting, implementing systems for new school partners, managing student/staff data (adhering to FERPA/HIPAA), and optimizing workflows using tools like Zapier and Salesforce.
• ​Environment: Dynamic, ambiguous, requiring high responsiveness and ownership.

​What You’ll Do: Technical Backbone and Operational Excellence

​This role is responsible for ensuring the reliability and scalability of Clayful's service delivery by maintaining technical systems and improving efficiency.

• ​Technical Support & Troubleshooting: Serve as the first line of response for technical challenges. Investigate root causes, escalate issues, and maintain detailed documentation to prevent recurrence.
• ​Implementation Support: Support the setup and configuration of Clayful systems for new school/district partners. This includes technical onboarding, validating data, communicating discrepancies, and rigorously adhering to a step-by-step launch process.
• ​Data Management: Roster student and staff data with precision, ensuring security adherence (especially FERPA and HIPAA). Build and manage automations that move data between platforms while maintaining integrity.
• ​Operational Excellence & Automation: Become an expert in current workflows and tooling (Zapier, Salesforce, Sheets). Design, maintain, and optimize workflows to automate processes and improve efficiency. Identify and implement solutions for cross-functional friction points.
• ​Reporting: Create and maintain reporting and dashboards using Salesforce, Google Sheets, and tools like Coefficient.

​Key Traits and Skills

​The ideal candidate is a highly responsive, detail-oriented problem solver comfortable with a wide array of support and operations tools.

• ​Mindset: Highly responsive (Slack is the command center), thrives in reactive work, and is a curious problem solver. Comfortable making pragmatic decisions (Intentional).
• ​Technical Savviness: Comfortable with Zapier, Slack, Salesforce, Google Sheets, APIs, and troubleshooting tools. Able to navigate technical issues and code light solutions when needed. Understands how systems fit together (diagnosis, debug, and improvement).
• ​Process & Detail: Detail-Oriented in execution and documentation. Takes ownership and meets deadlines consistently (Dependable Team Player).
• ​Communication: Clear Communicator who cuts through noise with concise, high-quality communication, adapting to technical or non-technical audiences.
• ​Mission: Mission-Driven and inspired by making a meaningful difference in students’ lives.

​This is a full-time Technical Support Specialist I role at Greenstone, a market leader in providing specialized software solutions for the agribusiness community. This position is the first line of support, with a primary focus on troubleshooting and resolving issues related to the AGRIS Accounting application.

• ​Location: Remote, United States.
• ​Travel: Occasionally required, expected up to 10% for customer meetings or conferences.
• ​Support Tier: Tier 1/Initial Contact, focused on triaging and providing preliminary troubleshooting.
• ​Focus: Supporting core accounting functions (inventory, AR, AP, GL) within the AGRIS application, requiring knowledge of accounting and agribusiness principles.
• ​Required Education: Bachelor’s degree in Business, Management, Accounting, or a technical discipline (Agriculture, Computer Science, or IT).
• ​Preferred Experience: 1–3 years in customer support/call center environment.

​Job Overview: Accounting Support for Agribusiness

​The specialist will serve as the go-to problem solver for customers, blending technical support skills with domain-specific knowledge of agriculture business operations.

• ​Primary Application Focus: AGRIS Accounting application.
• ​Technical Scope: Help customers tackle challenges in key business areas: inventory management, accounts receivable, accounts payable, and general ledger.
• ​Daily Responsibilities: Handling incoming requests, triaging cases, and providing preliminary troubleshooting via phone and email.
• ​Documentation: Ensure customer issues are resolved within specified target resolution times. Document customer communication and case resolution on each case in the CRM system (Salesforce.com).
• ​Knowledge Creation: Create knowledgebase articles and customer training materials, including videos or answers for the customer forum.
• ​Domain Knowledge: Must have Knowledge of agribusiness and Knowledge of accounting and finance principles.

​Key Skills and Preferred Qualifications

​The role prioritizes soft skills—especially patience, organization, and customer service—alongside a relevant educational background.

• ​Customer Service: Outstanding customer service skills. Attentiveness and patience. Ability to answer a high volume of calls and/or emails daily.
• ​Problem Solving: Strong problem-solving and research skills to find solutions when one is not immediately apparent.
• ​Operational Skills: Excellent multi-tasking abilities, able to prioritize accordingly. Time-management skills. Comfortable presenting to small groups.
• ​Tools: Can work within Microsoft Suite.
• ​Preferred Experience/Certification:
  • ​1 – 3 years’ experience working in a customer support or call center environment.
  • ​Certified Public Accountant / Accounting or Finance degree (highly preferred).
  • ​Broad knowledge of the AGRIS suite of Products.

​This is a full-time, entry-level Support Engineer I role at Cleo, a company focused on providing software solutions, likely in the data integration or B2B/EDI space (implied by the high client retention rate and focus on communication protocols). This position is the initial point of contact for technical issues, focusing on software troubleshooting, licensing, installation, and meeting defined SLAs.

• ​Location: Remote - US.
• ​Compensation: $55,000 to $65,000 annually.
• ​Experience Required: Bachelor’s Degree or 1+ years of Technical Support work experience.
• ​Focus: Providing initial contact, diagnosing basic issues related to software installation/configuration, managing queues, and escalating urgent problems.
• ​Technical Requirement: Experience with Communication Protocols (HTTP / SMPT / FTP / SSHFTP).

​What You Will Be Doing: Initial Contact, Troubleshooting, and SLA Management

​The Support Engineer I is crucial for providing a top-tier customer experience by efficiently handling and resolving initial technical inquiries.

• ​Customer Contact: Provide initial contact with customers via phone, email, or remote access, ensuring top-tier customer service.
• ​Troubleshooting: Troubleshoot and develop technical solutions related to software licensing, installation, configuration, and general operation for customers.
• ​Queue Management: Monitor assigned customer queues and provide appropriate responses to meet stated SLAs.
• ​Escalation: Escalate urgent problems requiring more in-depth knowledge to the next level of engineers.
• ​Knowledge Utilization: Leverage the Solution Center effectively, including the knowledge base, to assist and inform customers.
• ​Communication: Provide appropriate, relevant verbal and written content to customers.

​Required Qualifications and Technical Knowledge

​The role requires foundational knowledge across operating systems, networking, and common communication protocols.

• ​Experience/Education: Bachelor’s Degree or 1+ years of Technical Support work experience.
• ​Soft Skills: Strong Customer Service Experience.
• ​Technical Foundation:
  • ​General Operating System Knowledge.
  • ​General Networking knowledge.
  • ​General Software Knowledge (Installation, Configuration, Migration, Removal).
  • ​Communication Protocol experience (HTTP / SMPT / FTP / SSHFTP).

​This is a full-time, remote (United States) Technical Support Engineer role at Chainguard, a company focused on securing the software supply chain using hardened open-source software (Chainguard Images). This role requires deep technical skills in the cloud-native ecosystem to troubleshoot complex, enterprise-level issues.

• ​Location: Remote, United States (Targeting West region for time zone coverage).
• ​Experience Required: 3+ years supporting enterprise customers; 3+ years with Linux, Docker, and Kubernetes.
• ​Focus: Triage, investigation, and annihilation of complex customer issues involving containers, Kubernetes, DevOps tools, and software supply chain security.
• ​Key Duty: Participating in an on-call rotation for after-hours, weekend, and holiday support.
• ​Benefits Highlight: 100% Covered Health Insurance for employee and dependents, 10-year option exercise window for equity, and flexible PTO.

​What You'll Do: Container Troubleshooting and Customer Advocacy

​The engineer functions as a frontline technical expert, investigator, and translator, ensuring the customer's success with Chainguard Images.

• ​Frontline & Investigation: Triage, investigate, reproduce, manage, and annihilate complex customer issues involving Chainguard Images.
• ​Communication & Translation: Keep customers (and your SLAs) happy and informed. Bridge the tech lingo divide by explaining things clearly to both technical and non-technical audiences.
• ​Escalation & Feedback: Engage the Engineering team when necessary. Push bugs, feature requests, and hidden gremlins up to Engineering and Go-To-Market (GTM) teams.
• ​Documentation & Autonomy: Create detailed write-ups of new issues and contribute helpful Knowledge Base articles. Prioritize your own queue and proactively guide issues to resolution.
• ​Availability: Participate in an on-call rotation for after-hours, weekend, and holiday support.

​Required Technical Expertise and Qualifications

​The successful candidate must possess deep experience in containerization, cloud environments, and the modern DevOps toolchain, comparable to a senior role despite the title.

• ​Core Experience:
  • ​3+ years supporting enterprise customers.
  • ​3+ years under your belt with Linux, Docker, and Kubernetes ("You dream in containers").
• ​DevOps Toolchain: Comfortable in the DevOps warzone: experience with CI/CD, Linux, GitHub, Helm Charts, Terraform, and Open source.
• ​Cloud Platforms: Experience with AWS, Azure, or GCP (AWS EKS experience is a plus).
• ​Certifications (Kudos): Extra credit if you bring a KCNA or CKA certification.
• ​Security (Kudos): Experience with security frameworks, software supply chain security, or vulnerability scanning.
• ​Soft Skills: Deliver top-tier customer experiences with stellar written and verbal communication. Cross-functional harmony maker.

​This is a full-time Support Engineer role at HumanSignal, a company building the platform (Label Studio) that powers the creation, curation, and evaluation of high-quality data for AI/ML workflows. This role is crucial for providing technical support to enterprise clients using the open-source and enterprise versions of the data labeling software.

• ​Location: Remote – Europe or East Coast North America.
• ​Compensation (US Base Cash Range): $75,000 to $90,000 USD (Note: Compensation based on regional market rate ranges across the globe).
• ​Experience Required: 3–5 years in technical support or support engineering for a SaaS or developer-focused product.
• ​Focus: Debugging and troubleshooting issues related to the installation, configuration, and usage of the Label Studio platform, which involves cloud environments, containers, and APIs.
• ​Key Contribution: Advancing the support maturity by improving processes, contributing to internal tooling, and enhancing self-service documentation.

​Responsibilities: Diagnosis, Collaboration, and Maturity

​The Support Engineer is a technical expert and key collaborator responsible for ensuring the seamless operation of the platform for clients building mission-critical AI pipelines.

• ​Client Support: Provide technical support to clients via email and support tickets, addressing inquiries related to the installation, configuration, and usage of Label Studio.
• ​Troubleshooting: Diagnose and troubleshoot software issues reported by clients, utilizing debugging tools and logs to identify root causes and implement timely resolutions.
• ​Collaboration & Escalation: Collaborate closely with Product, Engineering, and Customer Success to drive issue resolution, providing structured, high-quality customer updates throughout investigations.
• ​Documentation & Process: Create internal and external documentation to improve support quality and self-service. Proactively identify opportunities for process improvements and contribute to the continuous enhancement of support procedures and workflows.
• ​Technical Breadth: The platform supports multiple modalities (text, images, time series, agents-in-environments), requiring the ability to quickly grasp issues across different data types.

​Required Technical Requirements and Qualifications

​The ideal candidate has a strong background in the cloud-native development stack, proficiency in a scripting language, and an understanding of machine learning concepts.

• ​Experience: 3–5 years in technical support for a SaaS or developer-focused product.
• ​Debugging Skills: Strong debugging skills across cloud environments, APIs, browser issues, and containerized systems.
• ​Cloud & DevOps:
  • ​Strong understanding of cloud computing platforms, particularly AWS (Amazon Web Services), including services such as EC2, S3, Lambda, and IAM.
  • ​Preferred: Experience with Kubernetes, container orchestration, or infrastructure debugging.
• ​Programming: Proficiency in Python or JavaScript programming language for scripting and automation tasks.
• ​AI/ML Domain:
  • ​Familiarity with machine learning concepts and frameworks, with experience working with ML models preferred.
  • ​Preferred: Knowledge of ML/AI workflows or data labeling pipelines.
• ​Soft Skills: Exceptional communication skills (written and verbal), excellent problem-solving ability, and a customer-centric approach.

​This is a full-time Enterprise Account Executive role at New Relic, a global observability platform company. This position is focused on selling software to F1000 organizations within the Northeast region. The role emphasizes frequent face-to-face client meetings, C-Suite engagement, and working with a "challenger brand" mentality.

• ​Location: Boston, Massachusetts, USA; New York City, New York, USA (Remote with frequent travel).
• ​Estimated On-Target Earnings (OTE) Range: $248,000 - $310,000 USD (Salary plus target sales incentives).
• ​Experience Required: Approximately 8+ years of sales experience, specifically selling software to F1000 organizations.
• ​Focus: New business acquisition, strategic sales, C-Suite negotiation, and autonomy in managing complex deal cycles.
• ​Travel: Ability and willingness to travel frequently within the Northeast region to meet customers.

​What You'll Do: Relationship Building and Strategic Engagement

​The Account Executive is expected to drive market impact by navigating complex enterprise organizations and establishing New Relic's value proposition at the highest levels.

• ​Client Engagement: Build Relationships Face-to-Face with clients within the Northeast region. Engage at the Highest Levels, presenting to multiple decision-makers, including the "C-Suite."
• ​Strategic Sales: Drive Market Impact by helping companies improve their customer experience and accelerate their time to market, utilizing a consultative approach (listen first and solve second).
• ​Autonomy: Enjoy Autonomy and Trust; manage your own schedule, balancing home office time with necessary travel and decision-making freedom.
• ​Market Position: Work with a "challenger brand" mentality, bringing disruptive ideas to the enterprise software market.

​Required Skills and Qualifications

​This senior sales role requires substantial enterprise software experience, strategic acumen, and the ability to operate independently in the field.

• ​Experience: Approximately 8+ years of sales experience, specifically selling software to F1000 organizations.
• ​Sales Acumen: A proven history of success in enterprise sales, with the ability to navigate complex deal cycles. Experience in consultative, enterprise solutions selling.
• ​Regional Focus: The ability and willingness to travel frequently within the Northeast region.
• ​Collaboration: A desire to succeed combined with excellent teaming skills.
• ​Bonus Points: Experience selling Observability, DevOps, or related cloud software solutions.

​This is a full-time, Senior Technical Support Engineer role at Zafran, a rapidly growing cybersecurity SaaS company focused on vulnerability management and mitigation across hybrid environments. This is a critical customer-facing role responsible for managing the support queue, delivering high-quality responses, and acting as the voice of the customer to R&D and Product teams.

• ​Experience Required: 3–5 years of experience in a customer-facing technical support or engineering support role, ideally in a SaaS environment.
• ​Support Tier: Senior-level, focusing on timely, empathetic, and effective responses to technical inquiries.
• ​Focus: Troubleshooting issues related to web-based applications, networking, REST APIs, and SQL proficiency, all within a fast-paced cybersecurity context.
• ​Mission: To stop the exploitation of vulnerabilities everywhere.

​What You Will Do: Support Queue Management and Customer Advocacy

​The engineer will own the support experience from initial contact through resolution and will actively contribute to process and documentation improvement.

• ​Queue Monitoring & SLAs: Monitor the Technical Customer Support Queue, manage incoming tickets, and ensure timely responses and resolutions that meet or exceed defined SLAs.
• ​Cross-Functional Collaboration: Partner closely with R&D and Product to escalate and prioritize bugs, feature requests (FRs), and UX improvements—acting as the customer advocate throughout.
• ​Communication & Tracking: Provide clear, consistent updates to customers. Own key support KPIs such as time-to-response, resolution rate, and customer satisfaction; identify patterns and opportunities for process improvement.
• ​Documentation & Enablement: Create and continuously improve self-service resources (FAQs, how-to guides) to empower customers. Assist in delivering training sessions, onboarding materials, and support for customer education initiatives.
• ​Process Optimization: Identify bottlenecks in support workflows and drive solutions that improve speed, quality, and efficiency.

​Required Technical Requirements and Qualifications

​The role requires strong troubleshooting skills across fundamental web, networking, and data interaction technologies.

• ​Core Experience: 3–5 years of experience in customer-facing technical support, ideally in SaaS.
• ​Problem-Solving: Strong troubleshooting and problem-solving skills across web-based applications and integrations.
• ​Technical Protocols:
  • ​Familiarity with REST APIs.
  • ​Proficiency in networking concepts and protocols.
  • ​Proficiency in SQL.
• ​Tools & Debugging:
  • ​Experience in browser dev tools.
  • ​Familiarity with ticketing systems (e.g., Zendesk, Jira) and knowledge base tools (e.g., Notion, Confluence).
  • ​Familiarity with Kibana is a plus.
  • ​Scripting is a plus.
• ​Soft Skills: Proficient in empathetic communication, with the ability to effectively translate technical issues into clear and understandable explanations for diverse audiences.

​This is a full-time Developer Support Engineer role at LiveKit, a company providing network infrastructure that powers multimodal AI interfaces, enabling seamless audio and visual interactions (supporting over 3 Billion calls annually). This role is the first line of technical support for thousands of developers and requires deep technical skills related to APIs, SDKs, and real-time networking protocols.

• ​Location: Remote, U.S. or Remote, Canada.
• ​Compensation: $120K – $180K plus Equity.
• ​Experience Required: 2–4 years of experience in developer support, technical support, or a customer-facing engineering role.
• ​Focus: Triage, diagnosing, reproducing, and resolving complex issues related to real-time audio/visual networking infrastructure (WebRTC, WebSocket), and collaborating with Engineering and Sales teams.

​What You'll Do: Triage, Debugging, and Developer Advocacy

​The engineer is expected to quickly unblock developers by providing fast, accurate, and empathetic help, acting as a crucial bridge between the developer community and the product team.

• ​First Point of Contact: Serve as the first point of contact for developer inquiries across support channels (tickets, community, Slack, email).
• ​Triage & Diagnosis: Triage and prioritize inbound issues, ensuring clear ownership and timely responses. The role requires strong problem-solving skills with a methodical approach to debugging.
• ​Issue Validation: Reproduce and validate issues where possible, collecting logs, SDK versions, and environment details. Provide initial troubleshooting or workarounds to unblock customers quickly.
• ​Escalation & Documentation: Escalate more complex issues to internal teams with crisp summaries and context. Document learnings and contribute to internal and external knowledge bases.
• ​Feedback Loop: Identify trends or recurring issues and collaborate with the team to improve documentation, tooling, and product experience.

​Required Technical Skills and Qualifications

​The role is ideal for a technically curious engineer with a background in network and cloud communications, focused on developer success.

• ​Experience: 2–4 years in developer support or a similar technical role.
• ​Networking & Protocols: Familiarity with APIs, SDKs, and networking basics (HTTP, WebRTC, WebSocket, SIP).
• ​Debugging Tools: Comfortable using tools like Postman, curl, Wireshark, and browser dev tools.
• ​Communication: Clear written and verbal communicator who can explain technical details concisely.
• ​Nice to Have:
  • ​Experience with real-time infrastructure frameworks and protocols such as WebRTC, SIP, or cloud communications APIs.
  • ​Familiarity with AI and agent platforms, including voice AI systems.
  • ​Experience using ticketing tools like Linear, Jira, or Zendesk.
  • ​Basic scripting or automation experience for internal workflows.

​This is a full-time Field Support Engineer role at New Era Technology, focused on providing onsite technical services for mission-critical data center systems, specifically specializing in liquid cooling equipment. This position involves a mix of installation, commissioning, maintenance, and reactive troubleshooting across electrical, mechanical, and IT components.

• ​Location: Ellendale, North Dakota (Field-based).
• ​Travel Requirement: Ability to travel 50% of the time on average (with ability to travel 25–75% with little notice in rare cases).
• ​Experience Required: Minimum of 5 years of experience in field service or a similar technical support-related position.
• ​On-Call: Availability to work extended hours, including participation in a 24/7 on-call rotation.
• ​Focus: Installation, startup, preventative, and remedial maintenance on liquid cooling equipment, troubleshooting PLCs, electromechanical systems, and low-voltage electrical components (124/208VAC and 48V DC).

​Duties and Responsibilities: Commissioning, Maintenance, and Troubleshooting

​The engineer is responsible for the full lifecycle support of liquid cooling systems, ensuring high availability in data center environments.

• ​Deployment & Commissioning: Participates in system deployment projects, delivering installation, startup, and/or commissioning support services within the service area.
• ​Reactive & Preventative Support: Responds onsite to dispatches within required SLAs for scheduled and unscheduled service requests (reactive breakdown support and planned maintenance).
• ​Advanced Troubleshooting: Provides onsite support by assisting in troubleshooting and fault isolation of programmable logic controllers (PLCs), electromechanical, networking, cooling, and related systems. Identifies necessary parts for repairs.
• ​Technical Documentation: Maintains accurate customer service records/reports, contributes to the creation of knowledge articles and technical documentation, and recommends process/manual improvements.
• ​Team Contribution: Contributes to the development of service bulletins and procedures, and serves as a technical resource to sales/business development.

​Position Qualifications: Electrical, Mechanical, and IT

​The successful candidate must possess a strong blend of data center operations experience with specific knowledge of cooling systems and electrical components.

• ​Experience: Minimum of 5 years of experience in field service. Prior experience of working within Data Center environments is required.
• ​Troubleshooting: Prior experience troubleshooting and repairing hardware is required (electromechanical equipment, controllers, sensors, actuators, pumps, etc.).
• ​Electrical/Schematics:
  • ​Experience reading mechanical and electrical Schematics.
  • ​Experience working with 124/208VAC and 48V DC.
• ​IT/Diagnosis: Ability to successfully apply technical knowledge to identify root causes. Requires troubleshooting skills and sound technical judgment.
• ​Physical/Schedule: Ability to lift up to 75 pounds. Must be available for a 24/7 on-call rotation.

​This is a full-time, Fully Remote Azure Virtual Desktop (AVD) Engineer role. This is a senior-level position seeking a Subject Matter Expert (SME) to lead the design, configuration, and maintenance of a large enterprise Virtual Desktop Infrastructure (VDI) environment, specifically utilizing Microsoft Azure Virtual Desktop. The role involves high-level architecture, complex troubleshooting, and providing Tier 3/4 support.

• ​Location: Fully Remote.
• ​Experience Required: Master’s degree + 7 years experience OR 16 years experience (demonstrating deep experience in system design, integration, and process automation/improvement).
• ​Clearance Requirements: Ability to obtain DoD Security Clearance and DHS Entry On Duty (EOD).
• ​Focus: Design, configuration, and maintenance of Azure Virtual Desktops (AVD), VDI profile management (FSLogix), Windows Servers, Azure AD, Intune, networking, and storage.
• ​Support Tier: Provides TIER 3/4 support to resolve VDI issues.

​Role Summary: Architecture, Optimization, and Tier 3/4 Support

​The AVD Engineer acts as the organization's VDI architect and highest-level troubleshooter, ensuring a high-performing and secure environment.

• ​System Architecture: Leads the design, configuration, and maintenance of the large enterprise VDI environment.
• ​Subject Matter Expertise: Serves as the SME for troubleshooting complex performance issues. Conducts trade studies and makes recommendations on solutions and "make buy" decisions.
• ​Advanced Support: Provides TIER 3/4 support to system administrators and offers endpoint support on VDI-related tasks.
• ​Optimization & Interoperability: Provides guidance on optimization of desktops for platform interoperability and acts as a liaison between VDI technologies.
• ​Security & Compliance: Experience with Endpoint protection, policy management, and application of STIGs (Security Technical Implementation Guides).
• ​Technical Breadth: Operates across multiple and complex production environments, applying extensive technical expertise across related disciplines (networking, storage).

​Required Technical Skills

​The successful candidate must have a proven track record across the entire Microsoft VDI stack and associated cloud infrastructure components.

• ​Core Azure & VDI:
  • ​Experience in Microsoft Azure, Azure Networking, Storage and Virtual Desktops (AVD).
  • ​Experience with Azure AD, Intune, FSLogix.
  • ​Experience in VDI profile management.
  • ​AVD integration with Office 365 services.
• ​Windows & Security:
  • ​Experience managing and administering Windows Servers.
  • ​Experience with Endpoint protection, policy management, and application of STIGs.
• ​Support & Provisioning: Desktop Software provisioning and Support Services.
• ​Clearance: Ability to obtain DoD Security Clearance and DHS EOD.

​Desired Skills (Nice to Have)

• ​Scripting/Automation: Experience with Puppet, Chef, SCCM, or Intune/MDM solutions.
• ​Databases & Web: Experience (1+ years) with MS SQL, setup and integration with IIS, SQL Server.
• ​Security Tools: Experience (2+ years) with Azure Security Tools (e.g., Sentinel, Qualys).

​This is a permanent, full-time, hybrid Field Service Engineer role at Vision RT, a rapidly growing MedTech company specializing in Surface Guided Radiation Therapy (SGRT) for cancer treatment. This highly travel-intensive role is responsible for the installation, maintenance, and support of Vision RT's SGRT product range across the assigned region.

• ​Location: Hybrid, must be based near Houston, Texas.
• ​Region Covered: Texas (with periodic travel to other states for coverage).
• ​Travel Requirement: Up to 80% travel within the region. Includes evening work and occasional weekends.
• ​Salary Range: $70,000 - $90,000 per year (with opportunities for generous overtime and travel pay).
• ​Focus: Electromechanical and IT support (Windows, networking, database troubleshooting) of SGRT solutions, requiring both technical and mechanical installation skills.
• ​Industry: Medical Devices/Radiotherapy (ideally).

​The Role: Installation, Maintenance, and Customer Support

​The Field Service Engineer ensures high-quality service delivery from site preparation through to reactive and planned maintenance.

• ​Installation & Setup: Install, support, and maintain the Vision RT product range. Perform site surveys ensuring all installation requirements are met. Plan and perform installations in line with Vision RT processes.
• ​Technical Support: Provide reactive breakdown support (remote and on-site) and planned maintenance/upgrade support (remote and on-site).
• ​Mechanical Skills: Ability to drill and mount, mechanical bracketry in raised ceilings, and ability to read and work with technical drawings and architects’ drawings.
• ​Liaison: Liaise with customers and internal installers.
• ​Travel: Extensive travel to different hospitals throughout the region (Texas) and periodic travel to other states for coverage.

​Essential Skills & Experience

​The ideal candidate blends strong IT troubleshooting with electromechanical field service experience, preferably within the medical domain.

• ​Experience: Experienced field engineer with electromechanical and IT skills, ideally from the medical or IT industry.
• ​IT Background:Strong IT background required, including:
  • ​Supporting Microsoft environment workstations.
  • ​Device networking and database troubleshooting. (SQL knowledge preferred).
  • ​PC hardware skills including replacing components and diagnostics.
  • ​Excellent fault-finding skills utilizing Event Viewer, Error Logs, and Debug tools.
• ​Professional Skills: Highly motivated, customer-focused engineer with excellent customer-facing and technical problem-solving skills. Comfortable interfacing with clients and stakeholders at all levels.
• ​Certifications (Desirable): A+ and Microsoft certifications a plus.
• ​Domain (Desirable): Experience with Medical Devices, ideally Medical Imaging or Radiotherapy.

​This is a full-time, remote Senior Technical Support Engineer role at Cribl, a company that provides a data engine for IT and Security, helping organizations manage and control their observability data (handling 100s of TB and PB of data). This is a highly technical, enterprise-focused support role requiring expertise in distributed systems, cloud platforms, and Linux.

• ​Location: Remote - United States.
• ​Salary Range: $104,000 - $163,000 (dependent on geographic location and experience).
• ​Experience Required: 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
• ​Security Requirement: Top Secret Security clearance is listed as a requirement.
• ​Focus: Providing expert-level support for Cribl Stream and related products, troubleshooting complex technical issues involving Linux, AWS, Azure, and Networking.
• ​Key Duty: This position will require stand-by, on-call, or off-hours duties.

​As An Active Member Of Our Team, You Will: Investigation, Documentation, and Escalation

​The Senior Technical Support Engineer is a critical problem-solver responsible for end-to-end management of complex customer issues, maintaining customer satisfaction, and contributing to the internal knowledge base.

• ​Deep Technical Ownership: Develop a deep technical understanding of Cribl Stream and other products.
• ​Support Delivery: Provide extraordinary technical support to Enterprise customers across various channels (Slack, email, online meetings).
• ​Problem Resolution: Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
• ​Process & Escalation: Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams.
• ​Communication: Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues.
• ​Knowledge Contribution: Provide and document knowledge in the form of knowledge base tech notes, articles, and participate in real-time forums.
• ​Availability: Required to participate in stand-by, on-call, or off-hours duties.

​Required Technical Expertise and Qualifications

​The role demands expert-level troubleshooting skills combined with deep experience in the foundational technologies that support distributed observability data platforms.

• ​Core Experience: 5+ years' experience supporting enterprise customers or working hands-on with distributed systems.
• ​Security Clearance: Top Secret Security clearance is mandatory.
• ​Technical Foundation: Experience with Linux, AWS, Azure, and Networking.
• ​Problem-Solving: Expert-level troubleshooting, problem-solving skills, and critical thinking.
• ​Communication: Excellent client-facing skills, and excellent written and verbal communication skills.
• ​Education: BS degree in Computer Science or similar degree, or equivalent work experience.
• ​Preferred Qualifications (Bonus Points):
  • ​Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies.
  • ​Regex and JavaScript experience.

​This is a permanent, full-time Sr Support Engineer role with an international technology company, supporting their Atlanta location and beyond. This position requires a strong background in Windows infrastructure, virtualization, networking, and cloud technologies, with significant focus on direct client interaction, new project support, and ongoing maintenance.

• ​Location: Remote, but Local to ATL (Atlanta, GA).
• ​Salary Range: $65,000.00 - $75,000.00 USD Annually.
• ​Experience Required: 3+ years of Support experience.
• ​Focus: Windows Server, Active Directory (AD), VMware, Cloud technologies, and Route/Switch/Firewall (FW) configuration, all while providing direct client support.
• ​Ideal Experience: Experience working with clients in a Managed Service Provider (MSP) environment is ideal.

​Role Summary: Project Support and Infrastructure Maintenance

​The Senior Support Engineer will work within a team environment to provide comprehensive support and maintenance for client infrastructure.

• ​Client Interaction: Work directly with clients on supporting new projects, assisting with site reviews, and ongoing support. Comfort working with clients is essential (MSP experience ideal).
• ​Infrastructure Maintenance: Responsible for overall infrastructure maintenance.
• ​Technical Breadth: Expected to be proficient across key infrastructure domains: Windows, Virtualization, Networking, and Cloud.
• ​Team Environment: Works collaboratively within a team.

​Required Technical Experience

​The successful candidate needs at least three years of experience with the following core technologies:

• ​Support Experience: 3+ years of Support experience.
• ​Operating Systems: Windows Server environment.
• ​Directory Services: Comfortable with Active Directory (AD).
• ​Virtualization: Experience with VMware.
• ​Cloud: Experience with Cloud Technologies.
• ​Networking: Understanding of Route/Switch/FW configuration.

​This is a full-time, 1-year contract (with extension possibility) Operations Support Engineer role, providing Tier 1 and Tier 2 application and infrastructure support for the Department of Veterans Affairs (VA) Lighthouse program. This is a highly technical, remote position operating in a cloud-based, fast-paced environment, requiring strong skills in log analysis, scripting, and modern DevOps tools.

• ​Location: 100% Remote, must reside within the continental United States.
• ​Contract Details: 1-year contract with possibility of extension.
• ​Security/Residency: U.S. Citizen or Green Card holder with 3+ years of U.S. residency.
• ​Experience Required: 2+ years of experience providing Tier 1 and Tier 2 application or infrastructure support.
• ​Focus: Log analysis, troubleshooting, incident tracking (Salesforce), automation (Python/TypeScript), and supporting AWS/Kubernetes/CI/CD environments.
• ​Additional Qualification (Plus): Experience supporting federal or healthcare IT environments.

​Responsibilities: Cloud Troubleshooting, Automation, and Incident Management

​The engineer will be central to maintaining service availability, analyzing system behavior, and improving support workflows through automation.

• ​Support Tiers: Provide Tier 1 and Tier 2 support for application and infrastructure requests within the VA Lighthouse environment.
• ​Log Analysis & Escalation: Analyze pipeline logs to detect issues, troubleshoot problems, and escalate to appropriate teams when needed.
• ​Automation: Apply scripting knowledge (Python, TypeScript) to automate routine tasks and streamline support workflows.
• ​Tools & Environment: Support API integrations and cloud environments, including AWS and Kubernetes. Collaborate with engineering teams to support CI/CD processes and system operations.
• ​Tracking & Documentation: Maintain accurate tracking, documentation, and reporting of issues using Salesforce and other ticketing systems.
• ​Operations: Assist in monitoring, incident response, and continuous service improvement activities.

​Required Technical Requirements and Qualifications

​The successful candidate must be a self-starter with specific technical experience in the cloud-native and scripting domains.

• ​Experience: 2+ years of experience providing Tier 1 and Tier 2 application or infrastructure support.
• ​Support Tools: Experience using Salesforce and/or other ticketing tools for incident and request management.
• ​Diagnostics: Ability to analyze logs, investigate issues, and escalate appropriately.
• ​Technical Stack:
  • ​Experience with scripting languages such as Python or TypeScript.
  • ​Working knowledge of APIs, AWS services, Kubernetes, CI/CD tools, and GitHub.
• ​Soft Skills: Strong organizational skills with excellent written and verbal communication abilities. Self-starter with a collaborative mindset and the ability to prioritize tasks in a dynamic environment.