Tier 2 Support Analyst Intern – Agriculture Retail & Agronomy Software

Remote
United States
Posted 3 weeks ago

​This is a full-time, remote, 12-week internship role at Ever.Ag, supporting customers who use their agriculture retail and agronomy software solutions. The intern will focus on problem-solving, delivering customer support, and assisting users with both administrative and technical needs. This role is ideal for a student seeking hands-on experience in the AgTech sector.

  • Location: Remote, United States.
  • Duration: 12 weeks, starting May 26, 2026, and concluding August 14, 2026.
  • Hours: Flexible 30–40 hours per week.
  • Eligibility: Must be currently enrolled in an accredited degree program with a graduation date after August 2026.
  • Focus: Tier 2 support, troubleshooting, Salesforce reporting, and knowledge item creation for agriculture retail and agronomy software.

​Key Responsibilities

​The intern will gain hands-on experience in a professional support environment while contributing to core team functions.

  • Customer Support: Help users navigate administrative and technical needs, troubleshoot issues, and provide expert guidance.
  • Reporting and Documentation:
    • ​Perform Salesforce reporting.
    • ​Contribute to the customer support portal.
    • ​Drive Knowledge item creation (improving team efficiency and self-service).
  • Special Projects: Participate in assigned tasks and special projects that impact the team, growers, retailers, and agronomy professionals.

​Competencies to Improve

​The internship offers experience in enterprise software, technical tools, and industry domain knowledge.

  • Software Expertise: Hands-on experience with Ever.Ag’s key software solutions.
  • Support Tools: Hands-on experience with Salesforce.com’s Support Cloud solution.
  • Industry Knowledge: Understanding of key aspects related to the dairy supply chain.

​Required Qualifications and Preferred Skills

​The ideal candidate is currently pursuing a degree in a relevant field and has prior customer-facing experience.

  • Education: Pursuit of Bachelor’s Degree in agricultural or agtech related disciplines.
  • Experience: Previous experience in some type of direct customer-facing job.
  • Technical Skills (Preferred): Some knowledge/experience using remote access, networking, troubleshooting tech (hardware or software), and SQL.
  • Software: Experience with MS-Office.

Job Features

Job CategoryCustomer Success, Support Service

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