Tier 2 Support Analyst Intern – Agriculture Retail & Agronomy Software
Remote
United States
Posted 3 weeks ago
This is a full-time, remote, 12-week internship role at Ever.Ag, supporting customers who use their agriculture retail and agronomy software solutions. The intern will focus on problem-solving, delivering customer support, and assisting users with both administrative and technical needs. This role is ideal for a student seeking hands-on experience in the AgTech sector.
- Location: Remote, United States.
- Duration: 12 weeks, starting May 26, 2026, and concluding August 14, 2026.
- Hours: Flexible 30–40 hours per week.
- Eligibility: Must be currently enrolled in an accredited degree program with a graduation date after August 2026.
- Focus: Tier 2 support, troubleshooting, Salesforce reporting, and knowledge item creation for agriculture retail and agronomy software.
Key Responsibilities
The intern will gain hands-on experience in a professional support environment while contributing to core team functions.
- Customer Support: Help users navigate administrative and technical needs, troubleshoot issues, and provide expert guidance.
- Reporting and Documentation:
- Perform Salesforce reporting.
- Contribute to the customer support portal.
- Drive Knowledge item creation (improving team efficiency and self-service).
- Special Projects: Participate in assigned tasks and special projects that impact the team, growers, retailers, and agronomy professionals.
Competencies to Improve
The internship offers experience in enterprise software, technical tools, and industry domain knowledge.
- Software Expertise: Hands-on experience with Ever.Ag’s key software solutions.
- Support Tools: Hands-on experience with Salesforce.com’s Support Cloud solution.
- Industry Knowledge: Understanding of key aspects related to the dairy supply chain.
Required Qualifications and Preferred Skills
The ideal candidate is currently pursuing a degree in a relevant field and has prior customer-facing experience.
- Education: Pursuit of Bachelor’s Degree in agricultural or agtech related disciplines.
- Experience: Previous experience in some type of direct customer-facing job.
- Technical Skills (Preferred): Some knowledge/experience using remote access, networking, troubleshooting tech (hardware or software), and SQL.
- Software: Experience with MS-Office.
Job Features
| Job Category | Customer Success, Support Service |