The Technology & Business Continuity Manager (TBCM) is responsible for the development, execution, and continuous improvement of the bank’s business continuity program. The TBCM ensures that critical business operations can continue during and after disruptions by maintaining up-to-date BIAs, BRPs, and facilitating contingency exercises.

• Location: Virtual – Illinois, Arizona, or Texas
• Experience: 5+ years of experience in business continuity, operational risk, or related roles within the financial services industry.
• Base Pay Range: $92,000 – $126,000/year
• Certifications (Preferred): CBCP (Certified Business Continuity Professional), MBCI (Member of the Business Continuity Institute), or equivalent.
• Regulatory Focus: Familiarity with regulatory expectations (e.g., FFIEC, Fed guidelines).

Key Responsibilities: Planning, Validation, and Integration

The TBCM acts as the central coordinator for resilience, integrating business process knowledge with technology recovery capabilities.

• Program Management: Develop, maintain, and enhance business continuity plans and procedures. Conduct and update Business Impact Analyses (BIAs) and Business Resumption Plans (BRPs) on a rolling basis.
• Contingency Planning & Exercises: Design, coordinate, and execute contingency exercises in partnership with business units to validate recovery strategies and identify gaps. Facilitate after-action reviews.
• Cross-Functional Collaboration:
  • IS/IT Alignment: Collaborate closely with Information Security and IT teams to ensure continuity plans align with disaster recovery and cyber incident response capabilities.
  • Third-Party Risk (TPRM): Work with TPRM to ensure vendor-related continuity risks are identified, assessed, and reflected in planning.
• Documentation & Training: Partner with first-line business units to document critical processes and dependencies. Develop and deliver training and awareness programs to ensure employees understand their roles.
• Continuous Improvement: Track industry trends, regulatory expectations, and internal metrics to evolve and enhance program maturity and efficiency.

Required Skills & Experience: Banking Operations and Technical Aptitude

Success requires direct experience in the financial sector, formal knowledge of business continuity, and a strong understanding of the underlying technology environment.

• Industry Experience: 5+ years in business continuity within the financial services industry.
• Operational Knowledge: Experience working directly with first-line business units and understanding of banking operations and dependencies.
• Technical Aptitude: Understanding of IT infrastructure, disaster recovery, and data recovery concepts.
• Essential Skills: Strong analytical and problem-solving skills, excellent communication, and project management skills.
• Preferred Tools: Experience with business continuity tools or platforms (e.g., Fusion, Archer).