​This is a full-time Technical Support Specialist I role at Greenstone, a market leader in providing specialized software solutions for the agribusiness community. This position is the first line of support, with a primary focus on troubleshooting and resolving issues related to the AGRIS Accounting application.

• ​Location: Remote, United States.
• ​Travel: Occasionally required, expected up to 10% for customer meetings or conferences.
• ​Support Tier: Tier 1/Initial Contact, focused on triaging and providing preliminary troubleshooting.
• ​Focus: Supporting core accounting functions (inventory, AR, AP, GL) within the AGRIS application, requiring knowledge of accounting and agribusiness principles.
• ​Required Education: Bachelor’s degree in Business, Management, Accounting, or a technical discipline (Agriculture, Computer Science, or IT).
• ​Preferred Experience: 1–3 years in customer support/call center environment.

​Job Overview: Accounting Support for Agribusiness

​The specialist will serve as the go-to problem solver for customers, blending technical support skills with domain-specific knowledge of agriculture business operations.

• ​Primary Application Focus: AGRIS Accounting application.
• ​Technical Scope: Help customers tackle challenges in key business areas: inventory management, accounts receivable, accounts payable, and general ledger.
• ​Daily Responsibilities: Handling incoming requests, triaging cases, and providing preliminary troubleshooting via phone and email.
• ​Documentation: Ensure customer issues are resolved within specified target resolution times. Document customer communication and case resolution on each case in the CRM system (Salesforce.com).
• ​Knowledge Creation: Create knowledgebase articles and customer training materials, including videos or answers for the customer forum.
• ​Domain Knowledge: Must have Knowledge of agribusiness and Knowledge of accounting and finance principles.

​Key Skills and Preferred Qualifications

​The role prioritizes soft skills—especially patience, organization, and customer service—alongside a relevant educational background.

• ​Customer Service: Outstanding customer service skills. Attentiveness and patience. Ability to answer a high volume of calls and/or emails daily.
• ​Problem Solving: Strong problem-solving and research skills to find solutions when one is not immediately apparent.
• ​Operational Skills: Excellent multi-tasking abilities, able to prioritize accordingly. Time-management skills. Comfortable presenting to small groups.
• ​Tools: Can work within Microsoft Suite.
• ​Preferred Experience/Certification:
  • ​1 – 3 years’ experience working in a customer support or call center environment.
  • ​Certified Public Accountant / Accounting or Finance degree (highly preferred).
  • ​Broad knowledge of the AGRIS suite of Products.