​This is a full-time, remote (United States) Technical Support Engineer role at Chainguard, a company focused on securing the software supply chain using hardened open-source software (Chainguard Images). This role requires deep technical skills in the cloud-native ecosystem to troubleshoot complex, enterprise-level issues.

• ​Location: Remote, United States (Targeting West region for time zone coverage).
• ​Experience Required: 3+ years supporting enterprise customers; 3+ years with Linux, Docker, and Kubernetes.
• ​Focus: Triage, investigation, and annihilation of complex customer issues involving containers, Kubernetes, DevOps tools, and software supply chain security.
• ​Key Duty: Participating in an on-call rotation for after-hours, weekend, and holiday support.
• ​Benefits Highlight: 100% Covered Health Insurance for employee and dependents, 10-year option exercise window for equity, and flexible PTO.

​What You’ll Do: Container Troubleshooting and Customer Advocacy

​The engineer functions as a frontline technical expert, investigator, and translator, ensuring the customer’s success with Chainguard Images.

• ​Frontline & Investigation: Triage, investigate, reproduce, manage, and annihilate complex customer issues involving Chainguard Images.
• ​Communication & Translation: Keep customers (and your SLAs) happy and informed. Bridge the tech lingo divide by explaining things clearly to both technical and non-technical audiences.
• ​Escalation & Feedback: Engage the Engineering team when necessary. Push bugs, feature requests, and hidden gremlins up to Engineering and Go-To-Market (GTM) teams.
• ​Documentation & Autonomy: Create detailed write-ups of new issues and contribute helpful Knowledge Base articles. Prioritize your own queue and proactively guide issues to resolution.
• ​Availability: Participate in an on-call rotation for after-hours, weekend, and holiday support.

​Required Technical Expertise and Qualifications

​The successful candidate must possess deep experience in containerization, cloud environments, and the modern DevOps toolchain, comparable to a senior role despite the title.

• ​Core Experience:
  • ​3+ years supporting enterprise customers.
  • ​3+ years under your belt with Linux, Docker, and Kubernetes (“You dream in containers”).
• ​DevOps Toolchain: Comfortable in the DevOps warzone: experience with CI/CD, Linux, GitHub, Helm Charts, Terraform, and Open source.
• ​Cloud Platforms: Experience with AWS, Azure, or GCP (AWS EKS experience is a plus).
• ​Certifications (Kudos): Extra credit if you bring a KCNA or CKA certification.
• ​Security (Kudos): Experience with security frameworks, software supply chain security, or vulnerability scanning.
• ​Soft Skills: Deliver top-tier customer experiences with stellar written and verbal communication. Cross-functional harmony maker.