​Nomis Solutions provides integrated pricing optimization platforms for the world’s largest financial institutions. This Technical Support Engineer role is a high-level L2/L3 position that serves as the “quarterback” for critical technical incidents. You will support mission-critical banking systems that handle multi-million dollar pricing operations, requiring a blend of software engineering knowledge, cloud infrastructure expertise, and financial sector awareness.

• ​Compensation: $60,000 – $70,000 USD
• ​Location: Remote (United States)
• ​Experience: 3+ years in B2B SaaS Support (L1/L2/L3).
• ​Core Tech: Java, JavaScript, Python, SQL/NoSQL, AWS (S3, CloudWatch), Snowflake.

​Enterprise Incident Resolution

​You will lead the technical resolution of complex software and environment-related incidents. This includes replicating customer-reported issues in test environments to execute systematic Root Cause Analysis (RCA). You will coordinate directly with Engineering, DevOps, and Product teams to drive solutions while maintaining strict alignment with enterprise SLAs.

​Deep Technical Investigation & API Debugging

​The role requires hands-on technical depth. You will execute and test REST API calls using Postman to diagnose integration disruptions and analyze logs to identify performance bottlenecks. Using SQL, you will query databases (MySQL/NoSQL) to extract system state data and understand customer-specific configurations.

​Cloud Architecture & Monitoring

​You will leverage a broad understanding of cloud infrastructure to respond to system alerts. This involves using AWS CloudWatch and Sumologic for telemetry, and managing data environments within Snowflake or AWS S3. You will proactively monitor customer health scorecards to resolve symptomatic issues before they escalate into major outages.

​Quality Assurance & Knowledge Building

​Between incidents, you will participate in User Acceptance Testing (UAT) for new releases to identify defects before deployment. You are also responsible for executing production health checks, managing certificate updates, and building a comprehensive support knowledge base in Zendesk and JIRA.

​Summary: You are the frontline authority for Nomis Solutions’ most valued enterprise banking clients. By combining programming proficiency in Java and Python with cloud-native troubleshooting and a proactive data-monitoring mindset, you ensure that global financial pricing systems remain reliable and efficient.