​Canon Medical Systems (CMSU) is seeking an experienced Technical Support Engineer focused on the MR (Magnetic Resonance) modality. This remote, field-based position is key to resolving complex customer situations and escalating issues, ultimately aiming to achieve regional technical self-reliance.

• ​Location: Remote, field-based. Must live in or near a preferred state: Oregon, N. Nevada, Washington, N. California, or Colorado.
• ​Salary Range: Min $96,000 to Max $155,200 annual equivalency (DOE).
• ​Required Experience: 5 years servicing one or more modalities (Ultrasound, CT, MR, Nuclear, X-Ray/Vascular), with in-depth knowledge of two or more products within the specific modality (MR).
• ​Preferred Experience: 7 years servicing modalities, with prior field technical support experience in Canon Medical Systems in MR being required.
• ​Travel: Ability to travel 50% + required.

​Key Responsibilities: Mentorship, Quality, and Escalation

​The engineer balances advanced remote and on-site support with training and compliance/quality assurance duties across the region.

• ​Level 2/3 Escalation: Provide second-level support for complex issues, serving as the technical expert for FSEs and TSSs. Escalate issues to National Technical Support (NTS) per protocol.
• ​Field Support & Training: Provide extensive on-site and phone support for installation, application, and technical issues. Conduct on-the-job-training and mentor FSEs to develop regional senior modality experts. Define FSE training needs and recommend actions to zone management.
• ​Product Quality & Compliance: Monitor sites with high service calls and conduct site audits. Review and evaluate systems for image quality and system performance. Work with NTS to ensure Veterans Administration sites are ready for inspection.
• ​New Product & FMI Management: Participate in the installation of new products. Support Beta testing of Field Maintenance Instructions (FMIs), monitor their status, and facilitate regional completion.
• ​Remote Service Center: May be required to rotate through the Remote Service Center to perform remote troubleshooting and resolve product problems via phone directly with eligible external customers (FSE dispatch avoidance).
• ​Knowledge Sharing: Ensure region FSEs are fully informed of the latest developments from technical operations calls and internal documentation (SIS). Contribute to and generate knowledge articles.

​Required Qualifications

• ​Education: 4-Year Bachelor’s Degree in BSEE or equivalent work experience.
• ​Technical Depth: 5 years required servicing modalities, with in-depth knowledge of two or more products within the MR modality.
• ​Application Knowledge: Demonstrated applications knowledge with proven ability to resolve issues caused by basic technologist errors.
• ​Soft Skills: Proven ability to develop and maintain effective internal and external working relationships.