​This is a Full-Time, Remote (US) role within the high-growth warehouse automation sector. Locus Robotics uses an AI-driven platform (LocusONE) and autonomous mobile robots (AMRs) to optimize logistics for global brands. This position is a specialized Tier 2 technical role that bridges the gap between software deployment and hardware performance. You will be responsible for the health of robotic fleets, managing navigation maps, and executing software upgrades during critical shift hours.

• ​Location: United States (Remote)
• ​Shift Schedule: This is a late-evening/weekend role:
  • ​Thursday & Friday: 6:00 PM – 2:00 AM ET
  • ​Saturday & Sunday: 6:00 PM – 6:00 AM ET
• ​Core Technology: ROS (Robot Operating System), Linux, Python, and C++.
• ​Business Model: Robots-as-a-Service (RaaS).

​Key Responsibilities: Robotics Deployment and Fleet Optimization

​In this role, you are the technical expert ensuring that autonomous fleets operate at peak efficiency in complex warehouse environments.

​Deployment and Navigation Management

​You will own the execution of software version upgrades and new release deployments across customer sites. A significant part of your work involves managing SLAM-based (Simultaneous Localization and Mapping) maps. You will implement changes to these maps and configure site-specific parameters—such as aisle widths and flooring adjustments—to ensure robots navigate safely and efficiently.

​Tier 2 Troubleshooting and Analysis

​As a Tier 2 escalation point, you will diagnose and resolve complex system issues that involve both software and hardware. You are responsible for tracking and reporting trends in support requests and system failures. By analyzing these patterns, you provide actionable feedback to the design and engineering teams to drive long-term product stability.

​Cross-Functional Support and Documentation

​You will work closely with software, hardware, and IT teams to resolve deep-seated technical bottlenecks. To scale the support organization, you will develop and maintain internal troubleshooting guides, FAQs, and documentation that help onsite engineering teams resolve issues faster.

​Required Qualifications and Skills

​Locus Robotics seeks a candidate with a strong foundational understanding of robotics and the ability to handle emergency situations independently.

• ​Experience: 3+ years of hands-on experience in hardware and software troubleshooting.
• ​Technical Stack: Strong proficiency in Linux environments, ROS, and coding in Python or C++.
• ​Education: Bachelor’s Degree in Computer Science, Robotics, or a related discipline (or equivalent professional experience).
• ​Communication: Exceptional ability to translate complex technical data into clear verbal and written instructions for stakeholders at all levels.
• ​Problem Solving: Proven ability to manage multiple concurrent tasks and respond effectively to high-pressure, emergency system failures.

​Summary of Role Impact

​Locus Robotics operates in over 350 sites worldwide, and their “Robots-as-a-Service” model depends on constant uptime. Because you are working the evening and weekend “peak” hours, you are the primary safeguard for warehouses during their most active shifts. Your ability to optimize robot navigation and deploy seamless software updates directly affects the ROI and productivity of industry-leading retail and healthcare brands.