​This is a full-time, fully remote Technical Support Engineer L3 role within the Customer Operations Department at Sumsub. Sumsub’s mission is focused on building a secure, accessible, and inclusive digital world, fighting fraud and making online services safer. The role is offered within a flexible, remote-first, and globally distributed culture.

• ​Location: Fully Remote.
• ​Department: Customer Operations.
• ​Focus: Providing expert-level technical support, likely dealing with complex issues related to Sumsub’s security and identity verification platform.
• ​Hiring Stages: TA screening -> Hiring Manager Interview -> Final Interview.

​What Sumsub Offers: Culture, Flexibility, and Growth

​Sumsub emphasizes a trust-based, flexible work environment with strong benefits and a mission-driven focus.

• ​Remote-First & Flexibility: Truly remote-first with no mandatory office days or attendance trackers. Offers true flexibility with working hours, adapting to individual needs while staying productive and in sync with the team.
• ​Time Off: Generous time off, including:
  • ​Your birthday is a holiday.
  • ​10 personal days each year.
  • ​7 sick days without paperwork.
  • ​Extra time off for Christmas and New Year.
• ​Impact & Mission: Work that matters, focused on fighting fraud and building a digital world that is secure, accessible, and inclusive.
• ​Compensation & Benefits: Fair and transparent pay, benchmarked to the market. Comprehensive setup and access to tools/hardware.
• ​Growth & Collaboration: Clear goals, open feedback, and personal development plans with covered learning opportunities/events. Fully covered team offsites a few times a year for in-person collaboration.