​Iterable is a top-tier AI-powered customer engagement platform used by global brands like Priceline and Box to manage cross-channel interactions. This Technical Support Engineer (TSE) role is a specialized internal escalation position. You won’t just be answering tickets; you will be the bridge between Support and Engineering, building internal automation tools, querying complex databases, and troubleshooting the deep technical infrastructure behind email, SMS, and push notifications.

• ​Location: Remote (US) or Hybrid (ATL, AUS, BOS, CHI, DEN)
• ​Experience: 1–3 years in a TSE or similar technical role.
• ​Core Tech: APIs, Scripting, Front-end (HTML/JS), DNS/Email Deliverability.
• ​Mission: Solve high-complexity escalations and automate away manual support work.

​API Debugging & Integration

​You will serve as a subject matter expert on Iterable’s APIs. This involves using Postman and Browser Developer Tools to debug complex integration issues for enterprise clients. You will collaborate with Engineering to support internal API integrations and develop custom tooling that enables frontline teams to handle complex data requests.

​Email Deliverability & Network Protocols

​A core part of customer engagement is ensuring messages actually reach the inbox. You must have a working knowledge of DNS and email authentication protocols, including SPF, DKIM, and DMARC. You will troubleshoot deliverability issues to ensure that marketing campaigns for 1,200+ global brands remain compliant and effective.

​Data Investigation & Internal Tooling

​This role has a heavy emphasis on “building.” You will query PostgreSQL, MySQL, or Elasticsearch to troubleshoot data inconsistencies and provide insights beyond self-service capabilities. You are expected to use your scripting skills to develop internal dashboards, automation scripts, and troubleshooting utilities that reduce the support team’s manual workload.

​Summary: You are the technical “Fixer” for Iterable’s most difficult platform challenges. By combining coding ability with deep database knowledge and a mastery of communication protocols, you ensure the platform remains scalable and the support organization remains efficient.