​This is a full-time, remote Technical Support Engineer role within the Smart Infrastructure organization at Siemens, supporting the Digital Electrical Solutions team. The engineer provides both first-line (Level 1) and advanced (Level 2) support for customers and field personnel using Electrical Power Monitoring Systems (EPMS), WinPM.Net, PowerManager, Metering portfolios, and Sm@rtGear® systems. The role requires diagnosing issues related to industrial communication protocols, devices, SQL, and system configuration to ensure the safe and reliable operation of power monitoring solutions.

• ​Location: Remote (Grand Prairie, TX, listed as the location base).
• ​Salary Range: $92,320 – $158,263.
• ​Experience: 3+ years supporting power monitoring, SCADA, or electrical systems.
• ​Travel: Ability to travel up to 25% for site or customer support.
• ​Focus: EPMS, SCADA, industrial communication protocols (Modbus, Profibus), SQL troubleshooting, and reading electrical schematics.

​Responsibilities: Diagnostics, Escalation, and Data Analysis

​The engineer manages the full support lifecycle, from initial contact to deep-dive root cause identification.

• ​First-Line Support: Serve as the primary point of contact, assisting customers with installation, configuration, and commissioning tasks.
• ​Diagnostics & Documentation: Perform first-level diagnostics for communication, device, or configuration issues. Document all support cases, solutions, and communications in ticketing systems.
• ​Advanced Troubleshooting (Level 2): Perform deep-dive troubleshooting for SQL, device mapping, advanced networking, and protocol issues. Replicate field issues in lab environments for root-cause identification.
• ​Data and System Analysis: Analyze power monitoring data integrity, alarms, and system performance.
• ​Integration Support: Support integration with Modbus, Profibus, PLCs, and third-party systems.
• ​Liaison: Coordinate with product engineering for defects/enhancement requests and serve as a liaison for white-labeled and third-party software.

​Required and Preferred Qualifications

​The role mandates an engineering degree and strong experience with electrical and industrial communication systems.

• ​Basic Education: Bachelor’s degree in Electrical Engineering or Computer Engineering.
• ​Domain Experience: 3+ years supporting power monitoring, SCADA, or electrical systems.
• ​Industrial Communications: Experience with RS-485, TCP/IP, Modbus, Profibus, or OPC communications.
• ​Technical Competency: Competency in network troubleshooting and device communication diagnostics.
• ​Preferred Technical Skills:
  • ​SQL knowledge for queries, data extraction, and system analysis.
  • ​Ability to read electrical schematics, wiring diagrams, and one-line diagrams.
  • ​Familiarity with TIA Portal, PLC programming, or ION module configuration.
  • ​Experience with power monitoring software (e.g., WinPM.Net, Power Monitoring Expert).