Chime, a leading financial technology company, is seeking a Systems Administrator to join the Systems Optimization team. This individual will be responsible for the lifecycle management, configuration, and optimization of third-party operational tools, primarily focusing on contact center systems to improve Member Experience (CX) operations.

• Location: Remote (United States)
• Salary Range: $82,620.00 – $114,800.00 (Base salary)
• Focus: Translating business needs into scalable technical solutions for CX/Contact Center operations.

Key Responsibilities: Configuration, Strategy, and Scale

The role involves hands-on configuration, stakeholder collaboration, and driving the long-term strategy for the CX technology stack.

• Contact Center System Management: Configure, maintain, and optimize core contact center systems, including Zendesk, Twilio, and Five9.
• Business Translation: Partner cross-functionally with stakeholders to translate complex operational requirements into scalable systems configurations and reliable technical solutions.
• Day-to-Day Execution: Execute day-to-day system administration, ensuring platforms are running effectively, focusing on compliance, uptime, and operational excellence.
• API Integration: Configure or integrate APIs to streamline workflows or enhance system capabilities.
• Documentation & Strategy: Maintain clear and detailed documentation, including SOPs and knowledge bases. Drive the long-term strategy and improvements across contact center systems.
• Continuous Improvement: Support continuous improvement efforts across systems with a focus on scalability, performance, and security.

Key Skills to Thrive in the Role:

Success in this position requires a blend of hands-on technical skills with a strong focus on business outcomes and operational maturity.

• CX Tool Proficiency: Proven experience using Zendesk or a similar contact center tool to build scalable solutions that enhance CX efficiency.
• Technical Implementation: Experience with API configuration/integration and the ability to work independently to identify issues and implement improvements with minimal oversight.
• Stakeholder Partnership: Demonstrated success in partnering with stakeholders to translate complex needs into reliable technical solutions.
• Operational Focus: A history of proactively documenting systems processes/SOPs and contributing to a systems environment focused on compliance and operational excellence.
• Flexibility: Supported projects involving multiple tools and changing tech stacks with flexibility and curiosity.