An opportunity has come through our network for a Support Engineer 2 at a prominent Computer and Mathematical firm. This is a unique chance for a dedicated and technically proficient professional to join a team that is at the forefront of innovation. The ideal candidate will possess a deep understanding of database technologies and cloud services, along with a passion for problem-solving and excellent communication skills. This role is not just about fixing problems; it’s about being a critical part of a system that helps businesses thrive in the digital age.

This position as a Support Engineer 2 is a dynamic and challenging role that places you directly in the heart of technical operations. You will be tasked with providing comprehensive support and expert troubleshooting for a diverse range of Microsoft customers. The work you do will have a direct impact on the success of these businesses, ensuring their systems are running smoothly and efficiently. This is a hands-on role where you will be expected to leverage your technical expertise to diagnose and resolve complex issues.

Your primary responsibilities will include, but are not limited to, the following:

• Advanced Troubleshooting and Problem Resolution: You will be the first point of contact for complex technical issues. This requires not only a deep understanding of the technologies involved but also a systematic approach to problem-solving. You’ll need to be able to quickly and accurately identify the root cause of an issue and implement effective solutions. This often involves working under pressure and thinking on your feet to minimize downtime for customers.
• Database Management and Support: A significant part of this role involves working with a variety of database systems. You will need to have a strong background in MongoDB, MS SQL, and NoSQL. This includes everything from performance tuning and optimization to disaster recovery and data integrity. Your expertise will be crucial in ensuring that customer data is secure, accessible, and performing at its peak. You will be responsible for resolving issues related to database connectivity, query performance, and data replication.
• Azure Cloud Services Expertise: The role requires an expert-level understanding of Azure Data Factory, Azure Synapse, and Azure SQL Services. You will be responsible for troubleshooting issues related to data pipelines, data warehousing, and managed database instances within the Azure ecosystem. This includes diagnosing problems with data ingestion, transformation, and storage. Your knowledge of Azure’s various services will be essential in helping customers navigate the complexities of cloud-based data solutions.
• Data Pipeline Design and Implementation: You will be involved in the design and building of data pipelines using various methods, including API, ingestion, and streaming. This requires a strong understanding of data flow, transformation logic, and integration techniques. You will be responsible for ensuring that data is moving efficiently and reliably from source to destination. This involves troubleshooting issues with data connectors, APIs, and streaming services.
• Big Data Production Support: The position also involves providing production support for big data environments, both on-premise and in the cloud. This requires a unique set of skills, including a deep understanding of distributed systems, data processing frameworks, and performance monitoring tools. You will be responsible for ensuring that big data clusters are operational and performing optimally. This includes resolving issues related to job failures, resource contention, and data inconsistencies.

Core Competencies and Skills Required

To excel in this role, you must bring a specific set of skills and experiences to the table. These are not just wish-list items but are foundational to your success in the position. The hiring team is seeking a candidate with:

• Minimum of 3 years of hands-on experience with databases, including MongoDB, MS SQL, and NoSQL. This experience should be comprehensive, encompassing everything from basic administration to complex performance tuning and troubleshooting.
• Minimum of 3 years of experience with Azure, specifically with Azure Data Factory, Azure Synapse, and Azure SQL Services. You should be comfortable navigating the Azure portal, configuring services, and troubleshooting issues within this cloud environment.
• Minimum of 3 years of experience in a technical support role. This experience should demonstrate a proven ability to work with customers, diagnose complex issues, and provide clear and effective solutions.

Beyond these technical requirements, you must also possess excellent communication skills. This is a non-negotiable requirement. You will be interacting with a wide range of individuals, from technical experts to non-technical business users. Your ability to explain complex technical concepts in a clear and concise manner is crucial. You must be able to listen to customer concerns, understand their needs, and articulate solutions effectively, both in writing and verbally.

The Ideal Candidate Profile

The ideal candidate is a self-starter who is passionate about technology and committed to providing exceptional customer service. You are someone who enjoys a challenge and is not afraid to dig deep to find the root cause of a problem. You are a natural troubleshooter, with a keen eye for detail and a systematic approach to problem-solving. You are also a lifelong learner, always eager to stay on top of the latest technologies and industry trends.

You will have a strong understanding of data principles and architecture, and you will be comfortable working in a fast-paced, dynamic environment. You are a team player who is willing to collaborate with colleagues to solve problems and share knowledge. Your deep knowledge of Azure SQL Managed Instance will also be a significant asset, as you will be responsible for supporting these critical database environments.

This role is a fantastic opportunity for a dedicated and experienced professional to take their career to the next level. If you are looking for a position that will challenge you, provide you with the opportunity to work with cutting-edge technology, and make a real difference for customers, then this is the role for you.

Compensation and Benefits

This is a contract position with a competitive hourly pay range of $32-$36 per hour. The company values its employees and offers a comprehensive benefits package designed to support your financial and personal well-being. This includes:

• Weekly Pay: Get paid on a consistent and timely basis.
• 401k + Match: Plan for your future with a robust retirement savings plan that includes a company match.
• Paid Time Off (PTO): Take the time you need to rest and recharge.
• Health, Vision, and Dental Insurance: Access a full suite of benefits to keep you and your family healthy.

This is a rewarding opportunity to join a forward-thinking company and contribute to the success of its customers. If your skills and experience align with the requirements of this role, we encourage you to apply. We look forward to discussing this great opportunity with you.