​FreeWheel (a Comcast company) is seeking a Support Engineer 2 to provide specialized product and technical knowledge for its ad-serving platforms. This role is a critical part of the sales and implementation process, focused on providing technical expertise, architecting solutions, and ensuring quality assurance for both new and expanding customer projects.

• ​Location: New York, Remote
• ​Salary Range: $82,768.32 – $124,152.48 Annually.
• ​Focus: Technical pre-sales support, solution architecting, product testing (QA), new customer deployment, and providing advice on network configuration for ad monetization platforms.

​Core Responsibilities: Solution Architecture and Product Lifecycle

​The engineer operates across the product and sales lifecycles, ensuring technical feasibility and successful deployment of the ad platforms.

• ​Solution Architecting: Architect solutions during the presales process based on the ability to translate business requirements directly from customers. Articulate technical solutions during presales.
• ​Needs Analysis & Documentation: Perform needs analyses for the Company and customers and develop and document strategic, cost-effective business and technical solutions.
• ​Product Testing & QA: Participate in the product release cycle through requirement gathering, design vetting, and user acceptance testing (UAT). Create, review, and execute product test plans and cases, documenting test progress and reporting results.
• ​Sales and Customer Support: Support the Sales team with product modifications and engineering expertise for custom projects. Provide timely, technical support and problem resolution for field service questions.
• ​Availability: Must be able to work nights and weekends, variable schedules, and overtime as necessary.

​Required and Preferred Skills

• ​Required: Experience with MS Office applications. Consistent exercise of independent judgment and discretion in matters of significance. Strong skills in Customer Experience (CX), Problem Solving, Troubleshooting, and Collaborating.
• ​Plus Points: Experience with SQL Server and Zendesk.