​Stratfield is seeking a Technical Support Analyst for a 6-month remote contract position (with possible extension). This role is centered on diagnosing and troubleshooting technical issues across distributed sites, requiring strong investigative skills using modern observability platforms.

• ​Location: Remote, US-based (Contract position).
• ​Duration: 6 months (with possibility of extension).
• ​Focus: Hands-on technical troubleshooting, root cause analysis, monitoring with Datadog, and supporting systems deployed in Kubernetes environments.

​Responsibilities: Diagnosis, Resolution, and Improvement

​The analyst’s duties are focused on technical investigation and driving solutions within a complex system environment.

• ​Hands-on Troubleshooting: Follow up with locations to identify and diagnose technical issues.
• ​Monitoring & Root Cause: Use monitoring and logging tools such as Datadog (or similar observability tools) to troubleshoot and determine the root cause of problems.
• ​Technical Investigation: Ability to debug issues, analyze logs, and identify root causes.
• ​Resolution Management: Resolve or efficiently escalate issues while maintaining detailed documentation of findings and actions. Collaborate with cross-functional teams to ensure timely issue resolution.
• ​Process Improvement: Identify recurring problems and contribute to overall process and system improvements.

​Required Skills and Qualifications

• ​Technical Troubleshooting: Strong technical troubleshooting and problem-solving abilities.
• ​Observability: Experience using Datadog or similar observability tools.
• ​Containerization: Familiarity with Kubernetes environments.
• ​Investigation: Ability to debug issues, analyze logs, and identify root causes.
• ​Soft Skills: Excellent communication and documentation skills.
• ​Preferred: Experience supporting multi-site or distributed technology environments.