​ScienceLogic is a pioneer in Autonomic IT, focusing on self-healing and self-optimizing IT operations via their SL1 platform. This Senior Technical Support Engineer role is a high-level Tier 2/Tier 3 escalation position requiring 5+ years of deep experience. You will manage critical-value customers and lead the resolution of the most complex infrastructure issues within hybrid cloud environments.

• ​Location: Reston, VA or Remote (US)
• ​Experience: 5+ years in Linux-based enterprise support and monitoring tools.
• ​Core Tech: Kafka, Kubernetes, Docker, MariaDB/MySQL, SNMP, AWS.
• ​Focus: High-availability clusters, large-scale data streaming, and autonomous IT.

​Distributed Infrastructure & Cloud Orchestration

​With over five years of experience required in Kafka, Kubernetes, and Docker, you will troubleshoot the messaging and orchestration backbone of the SL1 platform. This includes managing distributed data streams and containerized microservices across both On-Prem and AWS environments to ensure seamless monitoring scalability.

​Advanced Linux Systems & High Availability

​You will act as a subject matter expert in Linux administration, writing complex shell, PHP, or Python scripts to automate fixes. A specialized part of this role involves maintaining “always-on” monitoring through practical experience with DRBD, Corosync, and Pacemaker, ensuring that the monitoring nodes themselves never fail.

​Network Protocol Expertise (SNMP)

​Since ScienceLogic is at its core a monitoring tool, you must demonstrate mastery of SNMP. You will use snmpwalk, manage MIBs, and analyze OIDs to troubleshoot communication between SL1 and diverse network hardware like firewalls and routers.

​Strategic Leadership & Bug Escalation

​As a Senior TSE, you lead the “swarm” during critical incidents. You are responsible for coordinating with Customer Success Managers, mentoring junior staff, and packaging high-quality bug reports or feature requests for the Research & Development teams. Your goal is to move beyond simple troubleshooting to proactively improving the support process.

​Summary: You are the ultimate technical authority for ScienceLogic’s SL1 platform. By combining a half-decade of Linux and network monitoring expertise with a deep understanding of modern containerization and database management, you enable the world’s largest enterprises to achieve a state of Autonomic IT.