​This is a permanent, full-time Sr Support Engineer role with an international technology company, supporting their Atlanta location and beyond. This position requires a strong background in Windows infrastructure, virtualization, networking, and cloud technologies, with significant focus on direct client interaction, new project support, and ongoing maintenance.

• ​Location: Remote, but Local to ATL (Atlanta, GA).
• ​Salary Range: $65,000.00 – $75,000.00 USD Annually.
• ​Experience Required: 3+ years of Support experience.
• ​Focus: Windows Server, Active Directory (AD), VMware, Cloud technologies, and Route/Switch/Firewall (FW) configuration, all while providing direct client support.
• ​Ideal Experience: Experience working with clients in a Managed Service Provider (MSP) environment is ideal.

​Role Summary: Project Support and Infrastructure Maintenance

​The Senior Support Engineer will work within a team environment to provide comprehensive support and maintenance for client infrastructure.

• ​Client Interaction: Work directly with clients on supporting new projects, assisting with site reviews, and ongoing support. Comfort working with clients is essential (MSP experience ideal).
• ​Infrastructure Maintenance: Responsible for overall infrastructure maintenance.
• ​Technical Breadth: Expected to be proficient across key infrastructure domains: Windows, Virtualization, Networking, and Cloud.
• ​Team Environment: Works collaboratively within a team.

​Required Technical Experience

​The successful candidate needs at least three years of experience with the following core technologies:

• ​Support Experience: 3+ years of Support experience.
• ​Operating Systems: Windows Server environment.
• ​Directory Services: Comfortable with Active Directory (AD).
• ​Virtualization: Experience with VMware.
• ​Cloud: Experience with Cloud Technologies.
• ​Networking: Understanding of Route/Switch/FW configuration.