Wiz, a leader in cloud security, is seeking a Solutions Support Engineer to provide outstanding technical support for their cloud security platform. This role involves deep technical troubleshooting, debugging, and system administration, with a focus on scaling the support offering through automation and code.

• Location: Remote (Contiguous United States)
• Work Hours: Must be comfortable working 9 AM – 6 PM EST.
• Base Salary Range: $108,000 – $148,500 USD
• Focus: Cloud security product support, Kubernetes, debugging, and automation/scripting for a global customer base.

Key Responsibilities: Troubleshooting, Ownership, and Automation

The engineer is responsible for owning complex issues, driving them to resolution, and contributing to the scalability of the support function.

• Technical Support Ownership: Responsible for the technical customer support experience within the Wiz product. Own, troubleshoot, and solve technical issues using best practices and transparency.
• Incident Management: Identify cases requiring escalation (technical or strategic). Create, maintain, and coordinate incident management requests to the product or engineering teams.
• Scaling and Automation: Design and implement solutions that scale the support offering through automation and scripting.
• On-Call Rotation: Participate in the on-call rotation for after-hours, holiday, and weekend support coverage.

Required Skills & Experience: Cloud, Kubernetes, and Code

Success requires a strong background in customer-facing technical roles, deep familiarity with major cloud platforms, and hands-on container orchestration experience.

• Experience: 5+ years of hands-on technical experience in customer support, technical support, or system administration.
• Cloud Expertise: 2+ years experience with Cloud technologies (Azure, AWS, GCP).
• Kubernetes: 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
• Coding/Debugging: Experience in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.
• Operating System: Proficiency with command-line tools and Linux operating system environments.
• Legal Requirement: Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.

Nice to Have:

• Experience with DevOps technologies.
• Familiarity with REST APIs or GraphQL.
• Knowledge of web and networking fundamentals (HTTP, DNS, TCP/IP, Routing, Load Balancing).