An opportunity has emerged in our network for a Senior IT Program Delivery Manager at Calix, a company providing cloud, software platforms, systems, and services for communications service providers. This senior leadership role provides end-to-end management and oversight for an integrated portfolio of 20 to 30+ IT projects, spanning both Infrastructure (network, cloud, platforms) and Software Development (AI agents, applications, data systems).

This is a full-time, remote position in North America, reporting to the Director of IT Delivery. The role is a high-visibility blend of strategic portfolio governance and hands-on project management, ensuring technology initiatives deliver measurable business value.

Key Responsibilities and Portfolio Ownership

The Manager will be the primary driver of the integrated IT roadmap, responsible for governance, transparency, risk management, and instilling delivery best practices across the enterprise.

• Direct Project/Program Delivery: Lead the execution of complex projects, driving rigorous planning, monitoring, and reporting of outcomes. Define and anticipate critical success factors (e.g., user adoption, risk reduction) beyond scope/schedule/budget.
• Governance, Oversight & Reporting: Implement a robust governance framework, establish standard decision-making forums (steering committees, progress reviews), and provide visibility to executive leadership through regular dashboards on portfolio health, risks, and achievements.
• Delivery Model & CI: Enforce a portfolio delivery model from intake through backlog maintenance and prioritization cadence. Champion a culture of continuous improvement by reviewing processes, implementing lessons learned, and driving the transition towards more agile and outcome-oriented delivery models.
• Resource & Capacity Management: Maintain a team-level view of delivery demand and capacity. Develop a demand forecast methodology, analyze resource utilization, and perform analysis of historical data to predict future resource needs.
• Team Building & Mentorship: Serve as the primary liaison to senior stakeholders and provide direct project management while also mentoring other team members by embedding delivery standards and project management best practices (e.g., PMP, Scrum) into daily routines.

Required Experience and Qualifications

This senior position requires extensive experience managing complex, integrated IT portfolios across both infrastructure and software development disciplines.

• Experience: 10+ years of experience in IT project/program delivery or IT operations management. This must include substantial experience managing large-scale, complex programs spanning multiple teams or functional areas.
• Domain Breadth: Required experience covers both software development initiatives (e.g., enterprise software implementations, product development) and infrastructure projects (e.g., cloud migrations, service upgrades). Experience in a transformation environment (modernizing legacy systems, driving Agile adoption) is highly desirable.
• Methodologies (Required): Expertise and practical experience in both traditional project management (PMP/PgMP) and Agile methodologies (Scrum, Kanban, SAFe). Must be able to apply hybrid models effectively.
• Certifications (Required): Project or Program Management Professional (Pg/PMP), Certified Scrum Master, PMI-ACP, or SAFe Agilist are required.
• Technical Acumen: Broad technical knowledge with a solid understanding of enterprise infrastructure (cloud computing, cybersecurity, networks) and software development concepts (application architectures, APIs, DevOps toolchains). Comfort discussing and guiding technical trade-offs is necessary.
• Problem-Solving: Proven strength in analytical thinking and problem-solving, with a track record of decisive and effective decision-making in the face of ambiguity and pressure.