A home furnishings brand, operating since 1962, is seeking a Senior End User Support Engineer to act as the technical expert and primary engineer for their core End-User Computing (EUC) systems. This role is highly strategic, focused on the full lifecycle of device management, VDI, and asset management, with a strong mandate for automation and security.

This is a Fully Remote, Individual Contributor position. The minimum starting rate is $92,000.00 up to $115,000.00 annually.

Role Summary and EUC Strategy Mandate

As the Senior End-User Computing Engineer, you will own the analysis, design, implementation, and operation of Device Management (UEM/MDM), Technology Asset Management (TAM), and Virtual Desktop Infrastructure (VDI). Your daily focus is on driving automation, optimizing operations, and enhancing the user experience while enforcing security and compliance controls.

A Day in the Life:

• Engineering & L3 Support: Act as the primary engineer and Level 3 support for MDM, VDI, and TAM tools through ticket resolution, incident response, and alert monitoring.
• Automation & Scripting: Script and automate administrative tasks using various languages and techniques to integrate products and ease administration.
• Strategy & Product Selection: Advise as a knowledge matter expert and contribute to ** product selection** activities, recommending products and presenting pros/cons to meet organizational requirements.
• Optimization: Analyze and optimize existing deployments to minimize costs, reduce overlap, and enhance capabilities (e.g., printer support, vendor comparison).
• Documentation & Training: Create and maintain knowledge base documentation and provide technical training to Service Desk and Operations teams.
• Project Leadership: Participate, coordinate, and execute projects, advising on risks and blockers.
• Off-Hours Support: Provide after-hours, weekend, and holiday support when necessary.

Required Experience and Technical Qualifications

The ideal candidate has significant experience architecting and engineering EUC technologies, mandatory expertise in device management platforms, VDI, and automation scripting.

• Experience (Preferred): 5 years of experience in architecting or engineering End User Computing Technologies.
• Core Technical Expertise (Mandatory):
  • Technical expert in End User Computing technologies, including Device Management (e.g., Workspace ONE), Technology Asset Management (e.g., Axonius, Jira Insight), and Virtual Desktop Infrastructure (e.g., Azure Virtual Desktop).
  • Technical expert in device management practices for all applicable platforms (Windows, macOS, iOS, Android).
• Automation & Integrations:
  • Strong experience working with common Scripting languages (Python, PowerShell, Bash).
  • Experience working with DevOps pipelines for deploying and managing VDI environments (e.g., Terraform and Azure DevOps Pipeline).
  • Understanding of and experience working and interacting with APIs.
• Identity & Collaboration:
  • Working knowledge of SSO and MFA tools (e.g., Okta, DUO, EntraID).
  • Strong understanding of End User Collaboration tools (e.g., O365, Google Workspace, Slack).
• Soft Skills: Ability to collaborate with technical peers across a highly dispersed work environment and communicate effectively with all company associates, including executive leadership.