​This is a high-level, Remote (US) technical role focused on the stability and optimization of mission-critical business applications. With a target pay of $140,000 to $150,000, this position requires a “deep dive” engineer who moves beyond simple troubleshooting into Root Cause Analysis (RCA), automation, and long-term system health. You will act as a bridge between business users, developers, and third-party vendors.

• ​Location: United States (Remote).
• ​Pay Range: $140,000.00 – $150,000.00.
• ​Experience Required: 5–7 years in application support or systems analysis (2+ years in a senior/lead role).
• ​Core Focus: Application stability, performance monitoring, and ITIL process management.
• ​Technical Core: SQL/Database querying, APIs, Enterprise Architecture, and Integrations.

​Key Responsibilities: Reliability and Workflow Optimization

​As a Senior Analyst, you are responsible for the entire lifecycle of application health, focusing on preventing issues before they impact the business.

​Advanced Troubleshooting and RCA

​You will resolve complex incidents and service requests that lower-level support tiers cannot handle. A primary duty is performing Root Cause Analysis (RCA) to identify the underlying architectural or data flaws causing recurring issues, then implementing permanent fixes.

​Application Monitoring and Health

​You will lead efforts to enhance monitoring and automation. This involves performing regular health checks and ensuring all systems comply with Service Level Agreements (SLAs). You will monitor performance metrics to identify latency or integration failures before they disrupt business workflows.

​Change and Release Management

​Aligned with ITIL best practices, you will oversee application upgrades, patches, and deployments. You will participate in testing and release management to ensure that new code or configurations do not compromise system reliability.

​Documentation and Knowledge Transfer

​You will create and maintain detailed technical documentation, operational runbooks, and knowledge base articles. This ensures consistency across the support team and provides a roadmap for future troubleshooting.

​Required Technical Proficiency

​The organization is looking for a lead who understands how applications support the broader business strategy.

• ​Database Mastery: Hands-on experience with SQL and database querying to investigate data-level issues.
• ​Architecture Knowledge: Deep understanding of enterprise application architecture, including how APIs and integrations connect disparate systems.
• ​ITIL Framework: Strong familiarity with incident, problem, and change management processes.
• ​Cloud Awareness: Preferred experience with cloud platforms like Azure or AWS.
• ​Certifications (Preferred): ITIL Foundation, Microsoft Power Platform/Dynamics 365, or Oracle Certified Professional.

​What Success Looks Like

• ​High Availability: Maintaining 99.9%+ uptime for enterprise applications.
• ​SLA Compliance: Consistently meeting or exceeding incident resolution deadlines.
• ​Proactive Automation: Reducing manual support tickets by implementing automated monitoring and self-healing scripts.
• ​Technical Leadership: Effectively translating technical constraints into business impact for stakeholders.