​This is a full-time Remote Engineer – ICPMS Support role at Agilent, providing remote post-sales technical support for analytical instrumentation. The role focuses specifically on ICPMS (Inductively Coupled Plasma Mass Spectrometry), addressing customer questions regarding hardware, software, and applications via remote diagnostics, telephone, chat, and internet collaboration. The successful candidate must be willing to eventually support advanced ICPMS products.

• ​Location: Remote (US and Canada customer base).
• ​Shift Requirement: Must work the Western Time Zone shift (8:00 AM to 5:00 PM PT).
• ​Pay Range: $50.62 – $79.09 per hour plus eligibility for bonus, stock, and benefits.
• ​Experience Required: 8+ years’ analytical instrumentation experience, including hardware and software.
• ​Education: Bachelor’s, Master’s, or other University degree in Chemistry, Biochemistry, Biology, Microbiology, or similar science-focused field highly preferred.
• ​Travel: Occasional travel for technical training and possibly customer site visits is required.

​Responsibilities: Remote Troubleshooting and Technical Consulting

​The Online Technical Support Engineer provides in-depth technical expertise to ensure timely and cost-effective problem resolution for customers.

• ​Technical Support: Provide in-depth technical support and remote troubleshooting of customers’ applications, using telephone, chat, and remote internet collaboration or e-Learning platforms.
• ​Product Focus: Support customers with questions regarding ICPMS for hardware, software, and some applications. Eventually expected to support Advanced level ICPMS products.
• ​Proactive Engagement: Leverage post-sales interactions with customers to probe and qualify further revenue opportunities and provide highly qualified leads to Agilent sales teams.
• ​Training & Travel: May support third-party products and must be able to travel occasionally for technical training.

​Required Qualifications and Skills

​The role demands extensive experience with analytical instruments, strong troubleshooting skills, and an alignment with the required time zone.

• ​Instrumentation Experience: 8+ years’ analytical instrumentation experience, including hardware and software.
• ​Product Specific Experience: Experience with ICPMS as a Field Service Engineer preferred. Agilent analytical instrumentation preferred.
• ​Core Skills: Strong logical troubleshooting skills.
• ​Scheduling: Must be available to work the Western Time Zone shift (8:00 AM to 5:00 PM PT).
• ​Education: Degree in a science-focused field (Chemistry, Biology, etc.) highly preferred.