​This is a full-time, 1-year contract (with extension possibility) Operations Support Engineer role, providing Tier 1 and Tier 2 application and infrastructure support for the Department of Veterans Affairs (VA) Lighthouse program. This is a highly technical, remote position operating in a cloud-based, fast-paced environment, requiring strong skills in log analysis, scripting, and modern DevOps tools.

• ​Location: 100% Remote, must reside within the continental United States.
• ​Contract Details: 1-year contract with possibility of extension.
• ​Security/Residency: U.S. Citizen or Green Card holder with 3+ years of U.S. residency.
• ​Experience Required: 2+ years of experience providing Tier 1 and Tier 2 application or infrastructure support.
• ​Focus: Log analysis, troubleshooting, incident tracking (Salesforce), automation (Python/TypeScript), and supporting AWS/Kubernetes/CI/CD environments.
• ​Additional Qualification (Plus): Experience supporting federal or healthcare IT environments.

​Responsibilities: Cloud Troubleshooting, Automation, and Incident Management

​The engineer will be central to maintaining service availability, analyzing system behavior, and improving support workflows through automation.

• ​Support Tiers: Provide Tier 1 and Tier 2 support for application and infrastructure requests within the VA Lighthouse environment.
• ​Log Analysis & Escalation: Analyze pipeline logs to detect issues, troubleshoot problems, and escalate to appropriate teams when needed.
• ​Automation: Apply scripting knowledge (Python, TypeScript) to automate routine tasks and streamline support workflows.
• ​Tools & Environment: Support API integrations and cloud environments, including AWS and Kubernetes. Collaborate with engineering teams to support CI/CD processes and system operations.
• ​Tracking & Documentation: Maintain accurate tracking, documentation, and reporting of issues using Salesforce and other ticketing systems.
• ​Operations: Assist in monitoring, incident response, and continuous service improvement activities.

​Required Technical Requirements and Qualifications

​The successful candidate must be a self-starter with specific technical experience in the cloud-native and scripting domains.

• ​Experience: 2+ years of experience providing Tier 1 and Tier 2 application or infrastructure support.
• ​Support Tools: Experience using Salesforce and/or other ticketing tools for incident and request management.
• ​Diagnostics: Ability to analyze logs, investigate issues, and escalate appropriately.
• ​Technical Stack:
  • ​Experience with scripting languages such as Python or TypeScript.
  • ​Working knowledge of APIs, AWS services, Kubernetes, CI/CD tools, and GitHub.
• ​Soft Skills: Strong organizational skills with excellent written and verbal communication abilities. Self-starter with a collaborative mindset and the ability to prioritize tasks in a dynamic environment.