The Manager, Operations and IT Services will lead the strategic planning, organization, and execution of all IT and AI operations for MCI USA. This manager ensures the delivery of robust, secure, and innovative technology solutions while overseeing core maintenance and driving the adoption of emerging technologies.

• Location: Remote (#LI-Remote) with occasional travel to U.S. offices.
• Experience: Minimum 4–6 years of related IT or Operations/Telecommunication systems experience; 2–4 years of progressive supervisory experience preferred.
• Focus: Strategic IT/AI planning, budget management, risk mitigation, security collaboration with the Global IT Team, and leading a forward-thinking team.

Key Responsibilities: Leadership, Budget, and Innovation

The manager acts as a strategic partner to US leadership and the key technical liaison to both clients and the Global IT Team.

• Strategic Planning & Budget: Collaborate with the CFO and US leadership to develop and manage the IT and AI operations budget, ensuring cost-effective technology investments.
• Innovation & Solutions: Recommend and implement effective technical and AI-driven solutions, demonstrating an eagerness and aptitude for learning and implementing emerging AI solutions.
• Security & Risk: Identify, assess, and mitigate IT and AI-related risks. Partner with the Global IT Team to design and implement security policies, data protection strategies, and disaster recovery plans.
• Team & Project Management: Lead, mentor, and support the IT team in prioritizing and executing projects. Manage multiple concurrent projects and motivate professional staff to achieve results.
• Liaison & Client Facing: Serve as a liaison between users, operations, US management, and Global IT staff. Represent the IT function in client review meetings as needed.

Required Skills & Technical Competencies

Success requires a blend of management experience, strong communication skills to convey technical concepts, and proficiency in core enterprise tools.

• Management & Leadership: Proven ability to lead and inspire a high-performing team and manage concurrent projects. 2–4 years of supervisory experience is preferred.
• Communication: Strong communication skills to lead AI and operational projects, translating concepts and solutions to both technical and non-technical audiences.
• AI Curiosity: Eagerness and aptitude for learning and implementing emerging AI solutions, and a focus on continuous improvement.
• Core Technical Skills:
  • Experience in Windows & Mac operating systems.
  • Office 365 & EntraID (Azure Active Directory) administration.
  • SharePoint administration.