Iterable, a leading AI-powered customer engagement platform, is seeking a Manager, Business Systems to join its RevOps team. This manager will be responsible for the operational support, administration, and scaling of the company’s worldwide Go-to-Market (GTM) systems, with a central focus on Salesforce and its ecosystem of integrated applications.

• Location: Remote – US
• US Base Salary Range: $108,000 – $177,000
• Focus: Salesforce architecture, GTM strategy execution, tool integration (Outreach, Gong, LeanData, Chili Piper), and end-user support.

Key Responsibilities: System Scaling and Architecture

The role requires both hands-on administrative work and strategic architectural design to ensure the GTM systems are scalable and efficient.

• Application Management: Manage integrated applications and third-party suppliers, including Salesforce, LeanData, Outreach, Gong, and Chili Piper, supporting Sales, Marketing, Solutions, Partnerships, and Customer Success.
• Salesforce Development & Architecture:
  • Translate user stories into workable requirements, technical specifications, and Salesforce elements.
  • Architect administrative solutions that reduce overall maintenance and ensure solutions are scalable and align with best practices.
  • Build and maintain the overall architecture of GTM technologies, including managing efficiency and consolidation.
• Support & Maintenance: Support end-users of the Salesforce platform and integrated tools. Monitor ** system health and performance**, proactively identifying improvements.
• Data Management: Own, create, and maintain internal and external documentation. Maintain and improve data cleanliness.
• Project Management: Apply strong project management skills and cross-functional communication abilities to drive system updates and strategic initiatives.

Required Skills & Expertise: Deep Salesforce and RevOps

Candidates must demonstrate deep proficiency in Salesforce security, configuration, and integration within a RevOps context.

• GTM Strategy: Experience building and executing a GTM tools strategy.
• Salesforce Experience: Experience using the following in Salesforce:
  • APEX, flow, process builder
  • Custom fields and objects, workflows, validation rules, page layouts, record types
  • Bulk data load utilities (e.g., Data Loader)
• Security Knowledge: Deep understanding of Salesforce security, including how OWDs (Organization-Wide Defaults), sharing rules, profiles, roles, and permission sets impact visibility and editing.
• Integration: Understanding of how to manage, troubleshoot, and integrate tools into Salesforce (e.g., Outreach, Chili Piper).
• Project Management: Strong project management skills and ability to communicate cross-functionally.

Bonus Points (Preferred):

• Experience administering Salesforce for a 550+ person instance in a hyper-growth SaaS company.
• Knowledge of administering Outreach or Chili Piper.
• Certifications (Salesforce Certified Administrator/Senior Certified Administrator).
• Familiarity with Salesforce CPQ and Apex.