William & Mary Libraries is seeking a Library Systems Administrator to manage and optimize its essential suite of library systems. This role is a subject matter expert and technical lead, ensuring streamlined workflows and facilitating user access to resources across W&M and its consortium partners (Colonial Williamsburg and Richard Bland College).

• Location: William & Mary, Williamsburg, VA (Not eligible for fully remote work)
• Work Arrangement: Requires an on-site presence (with telework possible once per week).
• Hiring Range: $65,000 – $80,000 commensurate with experience.
• Focus: Administration of Alma/Primo VE, ILLiad, and system integration.

Key Responsibilities: System Management and Consortium Collaboration

The administrator is critical for technical maintenance, workflow optimization, and liaising between library staff, campus IT, and vendors.

• Core Systems Administration: Responsible for support and administration of a suite of library systems,
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• including Alma/Primo VE (ExLibris library services platform), ILLiad (Interlibrary Loan), LibApps, OpenAthens, and others.
• Workflow & Integration: Engage in problem-solving and workflow assessment in close collaboration with library staff and consortia partners to support streamlined processes. Facilitate system integration projects.
• Vendor & Advocacy: Serve as the lead contact with systems vendors, troubleshoot bugs, and advocate with vendors regarding issue resolutions and feature requests.
• Reporting & Data: Prepare and maintain reports and statistical data reports for external requirements (ACRL, IPEDS, etc.).
• Technical Optimization: Keep abreast of proposed and new functionality to expand system capabilities. Focus on user experience to inform design decisions.

Required Qualifications: Technical & Metadata Foundation

Candidates must have experience with web technologies, programming, and core metadata standards essential to library systems.

• Technical Skills: Experience with web technologies: HTML, CSS, and JavaScript, and at least one programming language.
• Metadata Knowledge: Knowledge of relevant metadata standards such as MARC, Dublin Core, XML, and/or OpenURL.
• Analytical Skills: Strong analytical and creative problem-solving skills with the ability to interpret and apply complex policies.
• Communication: Strong interpersonal communication, customer service, and group facilitation skills, demonstrating patience and collegiality.

Preferred Qualifications

• Experience: Experience providing support and management for ExLibris Alma and Primo VE.
• Programming: Competency and understanding of at least 2 programming languages.
• Industry: Two years’ experience in an academic or research institution setting.