​Kyo, a leading provider of therapy for individuals with autism, is seeking an IT Systems & Support Administrator to ensure the stability, security, and efficiency of the organization’s IT infrastructure. This remote role is critical for providing technical support and managing systems across the company.

• ​Location: Remote (Must reside in the Houston, Dallas, Austin, Orlando, Tampa, or Miami metro areas).
• ​Salary Range: $70,000 – $80,000 DOE and Location.
• ​Experience: 4–6 years combined experience in IT administration and help desk support.
• ​Focus: Tier 1/2 support, SaaS administration (Google Workspace, Jira), Mobile Device Management (MDM), asset procurement, and compliance with HIPAA standards.

​Responsibilities: Support, Systems, and Security

​The administrator balances front-line user support with back-end system management and compliance.

• ​Helpdesk & End-User Support: Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues. Promptly respond to tickets, document resolutions, and train staff on new technologies.
• ​System Administration: Administer and support core company SaaS platforms including Google Workspace, Jira, Genesys, and DocuSign.
• ​Access & Provisioning: Manage user provisioning, access control, and deprovisioning during onboarding/offboarding processes.
• ​Device Management: Support the company’s MDM platform (e.g., JAMF) for device management and compliance. Troubleshoot issues with macOS, Windows, iOS, and Android devices.
• ​Asset Management: Oversee the procurement, deployment, tracking, and return of all company IT assets, maintaining accurate inventory records.
• ​Security & Compliance: Ensure system and data security, maintaining compliance with HIPAA and internal security protocols through regular updates and access monitoring.

​Required Skills

• ​Experience: 4–6 years in IT administration and help desk support.
• ​SaaS Proficiency: Expertise with Google Workspace administration, Jira, Genesys, DocuSign, and other SaaS applications.
• ​Device Management: Experience with macOS, Windows, iOS/Android, and familiarity with MDM tools (e.g., JAMF).
• ​Soft Skills: Excellent communication, troubleshooting, and problem-solving skills, with the ability to work effectively in a remote environment.