​This is a full-time, fully remote Digital Support Engineer role within the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific. The engineer is responsible for managing the IT and infrastructure aspects of digital solutions and services, ensuring smooth deployment and reliable remote support. This involves acting as an IT consultant during pre-installation, performing automated deployments, and providing advanced technical troubleshooting for complex system and infrastructure problems.

• ​Location: Fully Remote (Idaho, USA).
• ​Travel: Open to travel up to 25% of the time (mainly regional).
• ​Experience: 5+ years of relevant knowledge or experience in key technologies (Linux, Automation, Virtualization).
• ​Focus: IT application management, infrastructure integration design (firewalls, VLANs), automated deployment (Ansible), and deep troubleshooting for complex systems to enable remote diagnostics.

​Specific Work and Responsibilities

​The engineer ensures the seamless integration and reliable operation of digital solutions within customer environments.

• ​Pre-Installation Consulting: Engage with local support teams as a consultant to design the integration of the solution with the local infrastructure and answer all IT-related questions.
• ​Deployment and Remote Setup: Ensure systems are set up for remote diagnostics and health monitoring. Perform automated deployments through the use of configuration management technology.
• ​Advanced Troubleshooting: Conduct detailed troubleshooting and analysis of system, software, and infrastructure problems that affect reliability and performance.
• ​Support: Provide support to the installations within the SLA as agreed, utilizing established processes.
• ​Collaboration: Support factory and development teams with first deployments. Provide recommendations to manuals, training, and customer-facing material.

​Requirements and Technical Expertise

​The role demands a strong foundation in network technologies, virtualization, and modern automation tools.

• ​Education: Bachelor’s or Master’s degree in ICT Computer Science or a technical/SW field is typically required.
• ​IT Experience: Experience in IT application management, data storage, and (remote) software installations, support, and troubleshooting.
• ​Networking Fundamentals: Fundamental understanding and hands-on experience with network technologies including firewalls, content filters, routing/switching, and VLANs.
• ​Virtualization & Automation (5+ years required knowledge): Knowledge or experience with:
  • ​Virtualization technologies like VMware/KVM infrastructure.
  • ​Linux, Monitoring tools, Automation and Scripting.
  • ​Kubernetes, Ansible, and Docker.
• ​Soft Skills: Proven customer-facing skills, strong problem-solving skills, and a motivated team player.