​Recharge is the leading subscription commerce platform for Shopify, powering major brands like Dr. Squatch and Blueland. This Associate Technical Support Engineer role is a high-impact, merchant-facing position within the Customer Success team. You will use a “live chat first” approach to help over 20,000 global merchants manage subscription billing, customer retention, and recurring revenue workflows.

• ​Compensation: $60,000 – $67,000 USD
• ​Location: Remote (PST Shift: 8 am – 5 pm PST)
• ​Experience: 2+ years in SaaS technical support.
• ​Core Tech: HTML, CSS, JavaScript, SQL, Splunk, Looker.

​Subscription Commerce Troubleshooting

​You will act as a product expert, helping merchants navigate the complexities of subscription management. This involves troubleshooting recurring billing cycles, discount codes, and customer portal issues. You’ll work within a “swarm support” model, collaborating with teammates to resolve high-priority merchant blockers in real-time.

​Technical Investigation & Data Querying

​When issues go beyond general inquiries, you will perform deeper investigations using technical tools. You will use SQL to query merchant data and Splunk or Looker to identify patterns, monitor system logs, and report potential incidents. Your goal is to distinguish between user error and actual platform bugs before escalating to engineering.

​Front-End & API Familiarity

​Because Recharge integrates directly into merchant storefronts (primarily Shopify), you need a working knowledge of HTML, CSS, and JavaScript. You will triage issues related to how the Recharge widget appears and functions on a merchant’s site, ensuring a seamless checkout and portal experience for the end consumer.

​Summary: You are the technical front line for the world’s fastest-growing subscription brands. By combining front-end coding knowledge with data analysis skills in SQL and Splunk, you ensure that merchants can scale their recurring revenue without technical friction.