​This is a full-time, remote (United States) Associate Technical Services Engineer role at Unqork, a platform that empowers enterprises to build, test, and run AI-powered applications without code. This entry-level support role focuses on being the primary contact for support assessment and process improvement, partnering with internal teams to ensure positive support outcomes and scalability.

• ​Location: Remote, United States (Tiered salary based on geographic location).
• ​Hiring Range (Tier 1 – High Cost of Living Areas): $65,000 – $80,000
• ​Hiring Range (Tier 2 – All other US locations): $55,000 – $70,000
• ​Experience: 1+ Years in Software Support or Technical Implementation (preferably SaaS or similar).
• ​On-Call: Required to participate in an on-call rotation (once a week at night and once every 8 weeks on the weekend).
• ​Focus: Primary contact for support assessment, process optimization, technical troubleshooting (with a no-code focus), and internal education/documentation.

​Key Responsibilities and Impact

​The engineer is key to operationalizing and scaling the support processes for the high-growth, no-code application platform.

• ​Support Contact: Be the primary contact for support assessment consultants.
• ​Process Improvement: Partner with support leadership to operationalize and improve support processes focused on scalability.
• ​Collaboration: Foster partnerships with platform operations and customer success teams to enhance support models.
• ​Issue Management: Promote positive outcomes for technical support issues across the account portfolio.
• ​Education & Documentation: Foster education and process documentation for support consultants.
• ​Client Service: Provide direct service to clients and internal collaborators.

​Required Skills and Background

​The role requires foundational technical knowledge, a customer service orientation, and an understanding of documentation best practices.

• ​Experience: 1+ years in Software Support or Technical Implementation (preferably SaaS or similar).
• ​Technical Basics: Basic Knowledge of Databases (MongoDB), JSON, and RESTful API.
• ​Troubleshooting: Technical Troubleshooting Ability, specifically within a no-code experience or similar environment.
• ​Process Skills: Experience in Designing, Documenting, and Educating new Operational Processes.
• ​Soft Skills: Must demonstrate a strong Service Mindset (Customer-focused).