NEOGOV, a fast-growing SaaS leader in the Public Sector, is seeking an experienced Application Support Engineer. This role requires a hybrid skill set across QA leadership, automation testing, and production support. The successful candidate will drive automation initiatives to ensure application stability and expedite issue resolution within core platform products (Identity, ESB, Audit).

• Location: Remote (Canada)
• Job Type: Full-Time, Permanent
• Experience: 5+ years in QA/Testing with emphasis on automation.
• Focus: Leading automation framework implementation, production troubleshooting, and testing platform components like Identity Login and Enterprise Service Bus (ESB).

Key Responsibilities: Leadership, Automation, and Support

This position involves leading a team while maintaining a highly technical, hands-on role in system quality and performance.

• Automation & Framework Leadership: Lead the implementation of automation test frameworks to streamline issue identification. Create and oversee plans for automated and manual regression testing.
• Application Support: Provide comprehensive support for platform products, acting as a central communication point between business, technology, and engineering teams to coordinate issue resolution.
• Performance & Quality: Design, build, and maintain test frameworks for performance testing (using tools like JMeter). Advise management on overall project quality and application health.
• Technical Focus: Focus on platform products involving identity login (IDP, SSO), ESB (Enterprise Service Bus), and audit functionalities, ensuring thorough end-to-end testing.
• Mentoring & Process: Manage QA team resource allocations, mentor junior software quality engineers, and promote efficient application support through automation and best practices.

Required Technical Skills: Automation and Platform Proficiency

The ideal candidate must be deeply proficient in automation tools and possess a strong understanding of modern platform architecture.

• Automation & Scripting: 5+ years of experience in QA/testing. Proficiency in Python for scripting and automation.
• Testing Tools: Hands-on experience with API testing, Robot Framework, Postman, and JMeter.
• Platform Expertise: Strong understanding of platform engineering environments. Experience testing IDP systems, SSO logins, and message bus systems (ESB).
• Troubleshooting: Working knowledge of SQL and Elasticsearch for validation and troubleshooting. Experience with production monitoring and debugging using observability tools.
• Leadership: Proven experience in leading QA teams or initiatives.
• Modern Concepts: Exposure to AI testing and prompt engineering concepts.