​This is a full-time Application Support Engineer (ASE) role responsible for the installation, configuration, troubleshooting, and maintenance of proprietary line-of-business applications and their hosting environments (UAT and Production). The ASE focuses on ensuring application reliability and server health through monitoring and deep technical expertise across multiple platforms. This role includes mentoring team members and actively contributing to documentation, automation, and continuous improvement initiatives.

• ​Location: Remote (US CA Remote, US WA Remote, US Remote).
• ​Compensation: $94,400 to $118,000 annualized, plus a 10% AIP opportunity and comprehensive benefits.
• ​Experience: 5+ years of recent enterprise-level IT systems or application support, plus 3–4 years experience with automation and scripting.
• ​Focus: Maintaining 100% application uptime, expert-level troubleshooting (AD, Windows/Linux, vSphere), scripting for automation, and continuous process improvement.

​Essential Functions: Reliability and Process Improvement

​The engineer is accountable for application stability and driving efficiency through technical solutions and documentation.

• ​System Monitoring: Architect tools to monitor systems to ensure pre-production and production servers are maintained for 100% uptime.
• ​Troubleshooting: Anticipate, correct, and document issue resolution. Work with vendors, technical, and non-technical users to understand and correct issues with company applications.
• ​Process Enhancement: Resolve issues and make recommendations, helping to implement process improvements.
• ​Documentation & Mentoring: Maintain comprehensive documentation of configurations, workflows, and procedures. Provide user documentation, including process-flow descriptions or Visio diagrams. Mentor and assist other team members.
• ​Automation: Contribute to the department’s continuous improvement initiatives through automation and scripting.

​Essential Knowledge and Skills

​The role requires expert knowledge in core infrastructure components and proficiency in modern scripting and cloud technologies.

• ​Operating Systems & Virtualization: Expert knowledge of MS Windows OS and Linux OS. Expert understanding of processors, storage devices, SAN arrays, and I/O devices compatible with vSphere.
• ​Identity Management: Expert knowledge of Active Directory domains, schemas, and configurations.
• ​Database & Interfaces: Intermediate proficiency with Microsoft SQL and XML. Strong understanding of operating system secured certificate maintenance and associated impacts on application interfaces.
• ​Cloud & Automation: Intermediate knowledge of Azure and Azure DevOps. Proficiency in scripting and automation using tools like PowerShell, Python, and AI technologies.
• ​Certifications (Preferred): MCSA, MCSE and/or VCP6 certifications preferred.