​Tempo is the leading time management and resource planning provider within the Atlassian ecosystem, serving over 30,000 customers and a third of the Fortune 500. As a Senior SRE, you will join the team responsible for the stable foundation upon which all other engineering departments build. This is a “Remote First” role focused on scaling a high-traffic SaaS platform on AWS, championing DevOps culture, and ensuring enterprise-grade availability.

• ​Location: Remote (United States or Canada)
• ​Experience: 5+ years in a SaaS environment.
• ​Core Tech: AWS, Kubernetes, CI/CD, Infrastructure as Code.
• ​Focus: Observability, Database Administration, and Platform Scalability.

​Cloud-Native Infrastructure & Kubernetes

​You will own the evolution of Tempo’s AWS-based platform, ensuring it scales alongside a rapidly growing customer base. A primary focus is working with Kubernetes and modern cloud-native tools to improve platform extensibility. You will act as a “build champion,” implementing architectural changes that increase deployment speed while maintaining the high quality expected by enterprise clients.

​Observability & Performance Metrics

​A critical part of this role involves deep-diving into system performance. You will implement and manage Real User Monitoring (RUM), distributed tracing, and advanced monitoring pipelines. By analyzing these metrics, you will create automated alerting and recovery systems that minimize downtime and improve the end-user experience across Tempo’s suite of integrated solutions.

​Database Administration & Automation

​Beyond standard infrastructure, you will be responsible for the health of Tempo’s data layer. This includes database administration tasks such as provisioning, performance tuning, and troubleshooting complex storage issues. You will automate these key processes—alongside build and release cycles—to ensure that manual intervention is minimized and recovery is predictable.

​Summary: You are the architect of stability for Tempo’s global infrastructure. By combining deep AWS and Kubernetes expertise with a mentor-led approach to DevOps, you empower modern teams worldwide to deliver value through highly available and cost-efficient tech solutions.