​This is a 100% Remote (1-year Contract) position supporting the Department of Veterans Affairs (VA). The role focuses on providing Tier 1 and Tier 2 support for the “Lighthouse” program, which is the VA’s API platform designed to help developers build tools for Veterans. You will manage application and infrastructure requests, monitor cloud-native systems, and use scripting to automate support workflows.

• ​Requisition Context: Supporting the VA Lighthouse Program.
• ​Location: Remote (Must reside within the continental United States).
• ​Duration: 1-year contract with potential for extension.
• ​Citizenship: U.S. Citizen or Green Card holder with 3+ years of U.S. residency.
• ​Tech Stack: AWS, Kubernetes (K8s), CI/CD, GitHub, Python, and TypeScript.

​Key Responsibilities: Cloud Operations and Incident Management

​This role bridges the gap between traditional help desk support and site reliability engineering by focusing on pipeline and API health.

​Tier 1 and Tier 2 Technical Support

​You are responsible for resolving application and infrastructure requests within a fast-paced cloud environment. This includes managing the lifecycle of incidents using Salesforce and other ticketing tools. You will perform deep-dive log analysis to detect system issues, troubleshoot errors within CI/CD pipelines, and escalate unresolved problems to the appropriate engineering teams.

​Automation and Scripting

​To improve operational efficiency, you will apply knowledge of Python or TypeScript to automate routine support tasks. This involves creating scripts to streamline workflows, monitor service availability, and assist in incident response. Your goal is to ensure high availability for the APIs and services that Veterans and developers rely on.

​Cloud and API Integration

​You will support modern, cloud-native infrastructure, specifically working with AWS services and Kubernetes. This includes supporting API integrations, managing GitHub repositories, and collaborating with DevOps teams to maintain stable CI/CD processes. You will also contribute to continuous service improvement by documenting resolutions and refining support manuals.

​Required Qualifications and Skills

​The ideal candidate has a background in structured IT support and an interest in DevOps principles.

• ​Experience: 2+ years of experience in Tier 1/Tier 2 application or infrastructure support.
• ​Technical Skills: Proficiency in Python or TypeScript and experience with log investigation.
• ​Knowledge Base: Working knowledge of AWS, Kubernetes, and GitHub.
• ​Soft Skills: Strong organizational and communication skills, with the ability to prioritize tasks in a dynamic, high-visibility federal environment.
• ​Preferred Experience: Previous experience supporting Federal or Healthcare IT environments and familiarity with incident/change management processes.

​Benefits and Perks

​Since this is a contract role, it includes a comprehensive benefits package often associated with federal contracting firms:

• ​Health and Retirement: Medical, dental, and vision insurance plus a 401(k) with employer match.
• ​Time Off: Paid Time Off (PTO) and observance of Federal Holidays.
• ​Equipment and Growth: Provision of a corporate laptop and access to various training opportunities to keep skills current with VA technology standards.

​Summary of Role Impact

​The VA Lighthouse program is a critical initiative for modernizing Veteran services. By ensuring the API platform and underlying infrastructure remain stable, your work directly impacts the ability of developers to create meaningful applications for Veterans. This role is a significant opportunity for a support professional looking to deepen their expertise in cloud-native operations (DevOps) and federal IT infrastructure.