​This is a Full-Time, Remote role with a salary range of $75,000 – $90,000. The position is focused on the high-level troubleshooting and debugging of complex software issues. Based on the “Impactful Experts” and “Solutions-first” values, this role is likely a Tier 2 or Tier 3 support position where you are expected to move beyond basic customer service into deep-dive technical forensics.

• ​Salary Range: $75,000 – $90,000
• ​Location: Remote (with potential occasional travel)
• ​Core Focus: Troubleshooting and debugging complex software issues.
• ​Cultural Values: Customer-inspired, Solutions-first, One Team, and Impactful Experts.

​Key Responsibilities: Advanced Debugging and Resolution

​This role requires a practitioner who can handle “ambiguous” technical problems that standard documentation cannot solve.

​Complex Software Troubleshooting

​You will be responsible for diagnosing intricate software failures. This involves analyzing logs, reviewing code, and understanding how different technologies in the stack interact. You must be able to isolate variables to identify the root cause of intermittent or “edge-case” defects that affect the user experience.

​Debugging and Technical Analysis

​Beyond just identifying an issue, you will be “debugging” the software. This suggests you will work closely with development environments, using debugging tools to step through code execution or inspect memory and network traffic to see exactly where a process is breaking down.

​Solutions-First Communication

​Aligned with the company’s “Solutions-first” value, you are expected to provide clear, actionable paths forward for both customers and internal engineering teams. This includes documenting the steps taken to reproduce a bug and providing technical recommendations for long-term patches or “Impactful Expert” workarounds.

​Skills and Competencies

​While the specific tech stack was not listed in your excerpt, the salary and description suggest the following competencies:

• ​Analytical Thinking: The ability to break down a complex system into its component parts to find a failure point.
• ​Technical Proficiency: Experience with modern debugging tools (e.g., browser dev tools, IDE debuggers, or log aggregators like Splunk/Datadog).
• ​Collaboration: Acting as “One Team” by bridging the gap between the end-user and the back-end developers.
• ​Expertise: A level of seniority that allows you to provide “expert” guidance without heavy supervision.

​Summary of Role Impact

​At the $75K–$90K pay scale, the company is looking for a Support Engineer who can reduce the burden on the primary Engineering team by solving the majority of complex escalations themselves. You are the “frontline of the back-end,” ensuring that customer-inspired solutions are delivered quickly and accurately.